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因索特爾芬尼西亞尊貴套房溫泉酒店的評價

5 out of 5
因索特爾芬尼西亞尊貴套房溫泉酒店
Calle Narcisos, Santa Eulalia del Rio, Ibiza

評價

9.2

卓越

10 分評分，優異；334 則評價中有 219 則" "
8 分評分，不錯；334 則評價中有 95 則" "
6 分評分，一般；334 則評價中有 7 則" "
4 分評分，欠佳；334 則評價中有 6 則" "
2 分評分，很差；334 則評價中有 7 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

9.2/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

andrew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Highley recommend
welcoming from the start arriving late around 1am ish. everything was lovely from staff to room to spa to food. great area, very close to town but also far enough away.
於 2023 年 10 月住了 3 晚
Reception 於 2023年10月18日的回應
Dear Andrew, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay, and your generous words are very much appreciated. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, MariaReception Team

8/10 不錯

Jantje

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 9 晚
Reception 於 2023年10月18日的回應
Dear Jantje, Thank you for choosing "Insotel Fenicia Prestige Suites & Spa*****" for your stay in Ibiza and for this glowing comment about your stay with us! We are glad to see that you enjoyed your holiday with us! Our personnel are always ready to make your stay comfortable and pleasant, they do their best to ensure that our guests have an enjoyable time. We hope to see you next year for another great time! Kind regards, MariaReception Team

10/10 優異

Indu

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel and service from staff
於 2023 年 9 月住了 3 晚
Reception 於 2023年10月18日的回應
Dear Guest, We appreciate your kind words following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****". It was a pleasure to welcome you to the hotel. We're delighted to read that you thoroughly enjoyed your experience, especially the exceptional service you received from our dedicated staff. I will take great pleasure in sharing your generous review with the team. We hope to have the opportunity to welcome you back in the future. Kind regards, MariaReception Team

10/10 優異

Dean

於 2023 年 9 月住了 7 晚
Reception 於 2023年10月18日的回應
Dear Mr. Dean, We appreciate your kind words following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****". It was a pleasure to welcome you to the hotel. We're delighted to read that you thoroughly enjoyed your experience, especially the exceptional service you received from our dedicated staff. I will take great pleasure in sharing your generous review with the team. We hope to have the opportunity to welcome you back in the future. Kind regards, MariaReception Team

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Awesome hotel in a fantastic location
Awesome hotel in a fantastic location
於 2023 年 9 月住了 7 晚
Reception 於 2023年10月18日的回應
Dear Guest, Thank you for such a positive review on Expedia! We are glad to see that you liked every aspect of the Hotel, the details are highly taken into consideration with the only purpose of making our guests feel at home in luxury, elegant and well-equipped facilities.We would like to thank you for your kind comments about our dedicated staff, which will be passed on to them. We look forward to your next stay, when we will do our best for you to enjoy another wonderful experience. Kind regards, Maria Reception Team

10/10 優異

Wayne

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 8 月住了 7 晚
Reception 於 2023年10月18日的回應
Dear Mr. Wayne, We appreciate the time you have taken to review our "Insotel Fenicia Prestige Suites & Spa*****". We encourage our hotel to work hard towards providing the best experience possible for our guests, so we are delighted to hear that our team members were able to make your stay more enjoyable. We aim to provide a great stay for our guests, and we will continue to do so by making the most of customer feedback so we will certainly be taking your comments on board. Thank you for your kind comments, we hope to see you again soon. Kind regards, Maria Reception

8/10 不錯

Scott

家人同遊
讚好：職員與服務和住宿狀況
Nice location
於 2023 年 8 月住了 7 晚
Guest Service Team 於 2023年9月4日的回應
Dear Mr. Scott, Thank you for sharing your impressions following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****". Warm regards, Guest Service TeamInsotel Fenicia Prestige Suites & Spa*****

8/10 不錯

Amedeo Paolo

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Ottima struttura, personale molto cortese e attento alle esigenze del cliente. Ristorante ottimo sia per la colazione che per la cena con ampia varietà di cibo per tutti i gusti. Adatto anche ai vegetariani.
於 2023 年 8 月住了 10 晚
Guest Service Team 於 2023年8月31日的回應
Gentilissimo Sig. Paolo, La ringraziamo per il tempo dedicato alla Sua recensione e per i Suoi commenti positivi. Siamo davvero felici di poter apprendere che avete trascorso un piacevole soggiorno. Il nostro obiettivo è quello di far sentire i nostri Ospiti come a casa ed è proprio per questo che ci dedichiamo alla cura di ogni particolare, partendo dall' accoglienza, la pulizia e tutti i servizi da noi offerti. E' con piacere che riscontriamo di essere riusciti a soddisfare le Sue esigenze. Con la speranza di poterLa ricevere nuovamente presso “Insotel Fenicia Prestige Suites & Spa*****", porgiamo cordiali saluti, Guest Service Team Insotel Fenicia Prestige Suites & Spa*****

8/10 不錯

Alexandre

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 3 晚
Guest Service Team 於 2023年8月31日的回應
Dear Guest, Thank you for sharing your impressions following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****". Warm regards

10/10 優異

Nassim

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 8 晚
Guest Service Team 於 2023年8月24日的回應
Dear Guest, Thank you for sharing your impressions following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****". We hope to see you very soon. Warm regards, Guest Service TeamInsotel Fenicia Prestige Suites & Spa*****

10/10 優異

Asif

於 2023 年 8 月住了 3 晚
Guest Service Team 於 2023年8月23日的回應
Dear Guest, Thank you for sharing your impressions following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****". Warm regards, Guest Service Team

10/10 優異

martin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a great trip , staff were excellent.
於 2023 年 8 月住了 5 晚
Guest Service Team 於 2023年8月23日的回應
Dear Guest, We appreciate your kind words following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****". It was a pleasure to welcome you to the hotel. We're delighted to read that you thoroughly enjoyed your experience especially the exceptional service you received from our dedicated staff. I will take great pleasure in sharing your generous review with the team. We hope to have the opportunity to welcome you back in the future. Kind regards, Guest Service Team

10/10 優異

Karan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing
Everything about this hotel was perfect. We stayed in a prestige room which was amazing. The staff were all friendly and helpful and the pool and spa were lovely.
於 2023 年 8 月住了 3 晚
Guest Service Team 於 2023年8月23日的回應
Dear Guest, Thank you for such a positive review! We are glad to see that you liked every aspect of the Hotel, the details are highly taken into consideration with the only purpose of making our guests feel at home in luxury, elegant and well equipped facilities. We would like to thank you for your kind comments about our dedicated staff, which will be passed on to them. We look forward to your next stay, when we will do our best for you to enjoy another wonderful experience. Kind regards, Guest Service Team

8/10 不錯

Amanda Jane Lamb. Melanie

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We have been twice to the hotel. Is easy parking easy access to most of the island of driving and the hotel is clean and comfortable
於 2023 年 7 月住了 7 晚
Reception 於 2023年7月15日的回應
Dear Mrs. Lamb, We appreciate the time you have taken to review our "Insotel Fenicia Prestige Suites & Spa*****". We encourage our hotel to work hard towards providing the best experience possible for our guests, so we are delighted to hear that our team members were able to make your stay more enjoyable. We aim to provide a great stay for our guests and we will continue to do so by making the most of customer feedback so we will certainly be taking your comments on board. Thank you for your kind comments, we hope to see you again soon. Kind regards, Guest Service TeamInsotel Fenicia Prestige & Spa *****

8/10 不錯

glen

多人同遊
讚好：整潔度和客房舒適度
Relaxing Ibiza Break with Friends
Nice holiday in Ibiza, hotel is beautiful but a little tired in places. Not expecting to fight for sun beds when you have the Presidential Suite (cold shower too). Pool service was not great but hotel very clean.
於 2023 年 6 月住了 7 晚
Reception 於 2023年7月10日的回應
Dear Mr. White,we would like to thank you for your words after your stay with us. We aim to provide a great stay for our guests and we will continue to do so by making the most of customer feedback so we will certainly be taking your comments on board. Thank you and we hope to see you in the near future.Kind regards,Guest Service TeamInsotel Fenicia Prestige & Spa *****

8/10 不錯

Debbie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 7 晚
Reception 於 2023年7月15日的回應
Dear Debbie, We appreciate the time you have taken to review our "Insotel Fenicia Prestige Suites & Spa*****". We encourage our hotel to work hard towards providing the best experience possible for our guests, so we are delighted to hear that our team members were able to make your stay more enjoyable. We aim to provide a great stay for our guests and we will continue to do so by making the most of customer feedback so we will certainly be taking your comments on board. Thank you for your kind comments, we hope to see you again soon. Kind regards, Guest Service TeamInsotel Fenicia Prestige & Spa *****

10/10 優異

Paul

於 2023 年 5 月住了 5 晚
Delia 於 2023年5月31日的回應
Muchas gracias por la puntuación. Esperamos verle pronto! Saludos,

10/10 優異

Maryam

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚
Reception 於 2023年5月22日的回應
Dear Maryam,thank you very much for staying with us.We hope to see you in the near future.Kind regards,Maria

10/10 優異

Erik

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 5 晚
Reception 於 2023年5月22日的回應
Dear Mr. Erik,thank you very much for staying with us.I hope you had a safe journey home.We will be more than happy to see you again in our hotel.Kind regards,Maria

10/10 優異

Philipp

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bis auf den Fitnesss-Room (3 von 7 Geräten defekt/ausserbetrieb) haben wir nicht zu bemängeln und haben einen fantastischen Aufenthalt erlebt. Food, Servive, Atmosphere, usw. alles TOP.
於 2022 年 9 月住了 4 晚

4/10 欠佳

Xenia

家人同遊
讚好：整潔度
不滿：職員與服務和住宿狀況
Hatten uns den Urlaub in diesem Hotel anders vorgestellt. Für uns ist das kein 5 Sterne Hotel. Die Zimmer müssen dringend sehr dringend renoviert und auf den neuesten stand gebracht werden alle Armaturen wie nicht richtig funktionierende Duschen, Whirlpools (Hatten ein Zimmer mit einem gebucht und konnten diesen nicht nutzen weil er sehr große Mängel aufwies kaputte Düse da wo Licht war alles rausgerissen unter dem Whirlpool haben sich Biene oder Wespen bin kein Experte ein zuhause errichtet) Reinigung oder Ersetzung der Klimaanlage (roch modrig wenn man diese angeschaltet hat) die Liste ist fast zu lang mit den Mängeln. Die Liegen am Pool sind nicht genug ein richtiger Kampf um Platzbesetzung (mit dem Moto wer zuerst da ist). Dieses Hotel ist nicht direkt am Strand sondern ca.10min davon entfernt (der Strand ist sehr schön mit sehr vielen Bars, Liegen gegen Aufpreis aber erträglich).
於 2022 年 8 月住了 4 晚

10/10 優異

Anton

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 4 晚
RM 於 2022年8月9日的回應
Thanks!

10/10 優異

Alejandro (Cos Cob)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great infra, very kind people.
於 2022 年 7 月住了 2 晚
Néstor Tur Hotel Manager Insotel Fenicia Prestige 於 2022年8月3日的回應
Estimado Alejandro, Quiero agradecerle que haya compartido su opinión en referencia a su estancia en "Insotel Fenicia Prestige Suites & Spa*****. Nos complace que su experiencia con nosotros haya sido de su agrado y que haya disfrutado de las instalaciones del Hotel. Esperamos volver a recibirle muy pronto. Atentamente, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 優異

CESARIO ANDRE

於 2022 年 7 月住了 2 晚
Néstor Tur Hotel Manager Insotel Fenicia Prestige 於 2022年8月3日的回應
Estimado Cliente, Quiero agradecerle que haya compartido su opinión en referencia a su estancia en "Insotel Fenicia Prestige Suites & Spa*****. Nos complace que su experiencia con nosotros haya sido de su agrado y que haya disfrutado de las instalaciones del Hotel. Esperamos volver a recibirle muy pronto. Atentamente, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 優異

Stephen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel good facilities great spa all very clean. Food ok but i felt very corporate, we did eat out quite a bit, breakfasts were good. Only food options in hotel were pool side and buffet restaurant in our stay. Internet very strong . great staff very helpful and caring Nearest mini market is over the bridge. Centre of town 10 minute wander along the front.
於 2022 年 5 月住了 10 晚
Néstor Tur 於 2022年6月13日的回應
Dear Stephen, Thank you for choosing "Insotel Fenicia Prestige Suites & Spa*****" for your stay in Ibiza and for this comment about your stay with us! We are glad to see that you enjoyed your holiday with us! Our personnel is always ready to make your stay comfortable and pleasant, they do their best to ensure that our guests have a really enjoyable time. We hope to see you next year for another great time! Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

6/10 一般

Rachel

不滿：整潔度
The hotel is still nice looking but not really the 5 star standard you’d expect (and which you pay through the nose for). There were obvious areas of wear & tear and unfixed damage around the hotel and particularly in our room. Some of the staff were very friendly but others (particularly in the pool bar) were not terribly friendly or welcoming. Room service was expensive, uninspired and unavailable during certain times (we were told there was no way to get breakfast in the restaurant or our room before 8am on the day of our departure because it was Sunday). The housekeeping service was sloppy, with replacement towels and hand soap forgotten and dirty cups and glasses merely rinsed in the sink. I completely sympathise with the issues caused by the pandemic but standards have definitely slipped and they need to buck their ideas up if they’re going to continue to charge those prices.
於 2021 年 10 月住了 7 晚
Néstor Tur Hotel Manager 於 2021年10月14日的回應
Dear Guest, Thank you for sharing your impressions following your recent stay at “Insotel Fenicia Prestige Suites & Spa*****”. We will certainly be taking your comments on board. We have noted your feedback should you consider returning to the hotel in the future. We sincerely hope to have the opportunity to welcome you back to the hotel. Warm regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 優異

Tom

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Lovely hotel with lovely decor, wonderful spa & friendly staff who will do anything to help. Good selection at breakfast, all tasted great. Rooms generally clean but a little tired in some places - also no complimentary water or tea/coffee facilities in the room. Communal areas lacked atmosphere with no music around the pool/in bar areas which made it seem quite lifeless at night. Great variety of bars and restaurants near by though in the town. Overall, probably would say it’s a very good 4* hotel, rather than a 5* but had a great stay and would return.
於 2021 年 9 月住了 4 晚
Néstor Tur Hotel Manager 於 2021年10月14日的回應
Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay and your generous words are very much appreciated. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 優異

Marco

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Zimmer mit eigenem Dach und Whirlpool
Das Zimmer ist hochwertig, echtes 5*-Feeling. Der Whirlpool auf dem eigenen Dach war toll. Die Aufmerksamkeiten des Hotels (Cava und Pralinen) haben wir sehr geschätzt.
於 2021 年 7 月住了 2 晚
Néstor Tur Hotel Manager Insotel Fenicia Prestige 於 2021年9月14日的回應
Liebe Gäste, Wir bedanken uns dass Sie dass Insotel Fenicia Prestige Suites & SPA ausgewählt haben um Ihren Urlaub zu verbringen. Wir freuen uns dass Sie bei Ihrem Aufenthalt vollständig zufrieden wahren und bedanken uns sehr dass Sie Ihre Hotelerfahrung mit anderen Zukünftigen Hotelkunden mitteilen im Expedia. Ihre Kommentare sind ganz wichtig für uns um unsere Leistungen Tag zu Tag verbessern. Mit freundlichen Grüßen, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

2/10 很差

REHAM

家人同遊
不滿：整潔度、設施服務和住宿狀況
This can’t be 5 star hotel. The furniture is too old. Broken door. Poor amenities. Smelly corridors and towels. No coffee machine in room. Mini bar left empty and you have to ask to be filled! Hotel gym closed on Monday! Room service unavailable after 11 pm! I would never recommend this hotel unless they change the rating to max 3 stars and the price accordingly.
於 2021 年 8 月住了 7 晚
Néstor Tur Hotel Manager Insotel Fenicia Prestige 於 2021年9月14日的回應
Dear Guest, Thank you for taking the time to write a review about your stay in our "Insotel Fenicia Prestige Suites & Spa*****”. We regret to know that we have not fulfilled your expectations during your visit. Please be certain that we have taken your observations seriously that we value your suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We are working on a daily basis to exceed our guest’s expectations and hope to have the opportunity to host you again in the near future to offer you a remarkable stay. Best Regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 優異

Andrew

於 2021 年 8 月住了 6 晚

4/10 欠佳

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
L’hôtel est d’une propreté irréprochable Par contre nous avions payé pour une suite prestige de 80 m2 et nous avions été déclassés Avec une suite simple de 49 m2
於 2021 年 7 月住了 1 晚
Néstor Tur Hotel Manager Insotel Fenicia Prestige 於 2021年9月14日的回應
Cher Client, Nous sommes sincèrement navrés à la lecture de votre commentaire et profondément désolés que votre expérience au "Insotel Fenicia Prestige Suites & Spa*****" n’ait pas été à la hauteur de vos attentes et de nos exigences. Nous vous remercions de nous avoir fait part de vos impressions, nous permettant ainsi d’identifier et de corriger des imperfections qui méritent notre attention. J’espère avoir le grand plaisir de vous accueillir très bientôt de retour parmi nous et de pouvoir faire votre connaissance à cette occasion. Meilleures salutations, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 優異

真實旅客

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
It was good for the money you pay. Better than I expected.
於 2021 年 7 月住了 7 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
I have stayed at this hotel several times and cannot rate it highly enough. Beautiful grounds, excellent service and food and great walking distance to the amenities of Santa Eularia.
於 2021 年 7 月住了 3 晚

6/10 一般

Johan

讚好：整潔度和客房舒適度
4 star hotel standards
The Hotel is reasonable nice but unfortunately is lacking in some qualities that ever 5 star hotel should have. The staff was overall very friendly but too few to properly manage a hotel this size. The room was quite basic and spartanly furnished with a very small and a sofa. Unfortunately they forgot to refills the shampoo prior to our arrival , which was a bit of a nuisance. They also charged us 6 euros for each 500ml bottle of water. All that being said , it is still qiute a nice hotel and I can see older or middle aged couples enjoying it a lot as it seems very child friendly and family oriented.
於 2021 年 6 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
accueil , disponibilité , gentillesse du personnel , les restaurants , le petit déjeuner , l'emplacement de l'hôtel , tout est parfait , je vais reserver en Mai 2020
於 2019 年 10 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
October 2019 visit so hotel quiet but excellent amenities and staff very helpful. Thunderstorms forecast for a couple of days caused a lot of the outside areas to be closed down perhaps too soon
於 2019 年 10 月住了 7 晚
Néstor Tur 於 2019年11月19日的回應
Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay and your generous words are very much appreciated. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 優異

Candice

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was amazing!
於 2019 年 10 月住了 1 晚
Hotel Manager 於 2019年10月20日的回應
Dear Candice, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay and your generous words are very much appreciated. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

8/10 不錯

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wir haben uns rundum wohl gefühlt im Hotel. Der Kindergarten war zusätzlich ein Mega plus. Ganz ganz toll alles. Und alle Mitarbeiter super lieb. Besonders auch zu unserer kleinen Tochter. ❤️ Daumen hoch.
於 2019 年 10 月住了 7 晚
Hotel Manager 於 2019年10月22日的回應
Liebe Gäste, Wir bedanken uns dass Sie dass "Insotel Fenicia Prestige Suites & Spa*****" ausgewählt haben um Ihren Urlaub zu verbringen. Ihre Kommentare sind ganz wichtig für uns um unsere Leistungen Tag zu Tag verbessern. Mit freundlichen Grüßen, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

2/10 很差

真實旅客

伴侶同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
2 jours avant votre départ le personnel nous a snobés au petit déjeuner, personne ne venait nous proposer des boissons, pas de bonjour, pas même un regard ... alors que des gens arrivaient après nous et étaient pris en charge de suite, avec u sourire!! Est ce de la discrimination parce que nous étions français? Parce que notre tenue n étaient pas à leur goûts De plus la piscine est extrêmement froide, nous n avons même pas pu en profiter. Vraiment très déçus de leurs comportements Aucun effort pour parler française
於 2019 年 10 月住了 6 晚
Hotel Manager 於 2019年10月15日的回應
Cher Client, Nous sommes sincèrement navrés à la lecture de votre commentaire et profondément désolés que votre expérience au "Insotel Fenicia Prestige Suites & Spa*****" n’ait pas été à la hauteur de vos attentes et de nos exigences. Nous vous remercions de nous avoir fait part de vos impressions, nous permettant ainsi d’identifier et de corriger des imperfections qui méritent notre attention. J’espère avoir le grand plaisir de vous accueillir très bientôt de retour parmi nous et de pouvoir faire votre connaissance à cette occasion. Meilleures salutations, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 10 月住了 3 晚
Hotel Manager 於 2019年10月7日的回應
Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 9 月住了 7 晚
Hotel Manager 於 2019年10月4日的回應
Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
position and staff were excellent ! although could have benefited by tea and coffee making facilities in the room !
於 2019 年 9 月住了 7 晚
Hotel Manager 於 2019年9月26日的回應
Dear Guest, We appreciate your kind words following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****". It was a pleasure to welcome you to the hotel. We're delighted to read that you thoroughly enjoyed your experience especially the exceptional service you received from our dedicated staff. I will take great pleasure in sharing your generous review with the team. We hope to have the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

8/10 不錯

真實旅客

於 2019 年 9 月住了 6 晚
Hotel Manager 於 2019年9月22日的回應
Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was really Beautiful Hotel, really good staff.
於 2019 年 9 月住了 7 晚
Hotel Manager 於 2019年9月17日的回應
Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay and your generous words are very much appreciated. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

8/10 不錯

真實旅客

於 2019 年 9 月住了 7 晚
Hotel Manager 於 2019年9月16日的回應
Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 優異

Gillian

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Relaxing holiday
Very relaxing stay. Hotel is set in lovely gardens with great pool and plenty of sun loungers and umbrellas. Very clean, friendly staff and great breakfast. Also only 2 minute walk to the promenade with beach, bars and restaurants.
於 2019 年 8 月住了 7 晚
Hotel Manager 於 2019年9月10日的回應
Dear Gillian, Thank you for choosing "Insotel Fenicia Prestige Suites & Spa*****" for your stay in Ibiza and for this glowing comment about your stay with us! We are glad to see that you enjoyed your holiday with us! Our personnel is always ready to make your stay comfortable and pleasant, they do their best to ensure that our guests have a really enjoyable time. We hope to see you next year for another great time! Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 5 晚
General Manager 於 2019年9月9日的回應
Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We thought the hotel was very well maintained and the staff were always attentive with a smile.
於 2019 年 8 月住了 7 晚
Hotel Manager 於 2019年9月9日的回應
Dear Guest, Thank you for such a positive review on Expedia! We are glad to see that you liked every aspect of the Hotel, the details are highly taken into consideration with the only purpose of making our guests feel at home in luxury, elegant and well equipped facilities. We would like to thank you for your kind comments about our dedicated staff, which will be passed on to them. We look forward to your next stay, when we will do our best for you to enjoy another wonderful experience. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Large spacious rooms, attentive staff, quiet and private
於 2019 年 8 月住了 7 晚
Hotel Manager 於 2019年9月9日的回應
Dear Guest, Thank you for choosing "Insotel Fenicia Prestige Suites & Spa*****" for your stay in Ibiza and for this glowing comment about your stay with us! We are glad to see that you enjoyed your holiday with us! Our personnel is always ready to make your stay comfortable and pleasant, they do their best to ensure that our guests have a really enjoyable time. We hope to see you next year for another great time! Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

2/10 很差

真實旅客

不滿：整潔度、職員與服務和住宿狀況
BEWARE OF MOLD AND A LYING HOTEL MANAGER
At check-in i was told i got a free upgrade - to a junior suite. this room was full of mold. the smell was so strong, i got a headache after just 5 minutes there. they sent a cleaning-lady in with LYSOL!? TOILET SPRAY - to cover the mold I asked for a full refund as they did not have any more rooms available. NOT possible, even hotels.com customer service could not solve it for me. I wanted the refund so i could stay at another hotel . after 2! hours in the lobby, they found a room without view (what i paid for) the manager called me and said he would fix me some spa-treatments and more. all i got was a plate of 5 desserts sent to my door, when i was leaving for dinner. never heard back from the manager - he is a liar and do not take his word for ANYTHING. Nothing about this "resort" is 5 stars worthy. its old and dingy.
於 2019 年 8 月住了 2 晚