Rating Details:
The property manager was adequately helpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
- Our stay was anything but a dream: Reception is the first opportunity to impress a guest. Making them wait for the housekeeper after the check-in time is generally disrespectful of a guest. Telling them that the rental was ready and it is not... well, not my definition of a "dream vacation."In today's day of increasing identity theft, taking reasonable care of a guest's ID and credit card is important. Keeping photocopies is not a practice most hotels I worked at or have stayed at follow, and is not my definition of a "dream vacation."The rental company offered a substitute property knowing that there would be an open house next door during our visit, but implying at most there would be maintenance disturbances. No, they were not obligated to disclose this information but their marketing promises a "dream vacation." Appliances at a rental are always subject to maintenance issues. In my experience, the only way that a kitchen range is rented with three out of four burners malfunctioning is because of poor practices. Again, not my definition of a "dream vacation."Cleanliness is important. When you are charging prices similar to a luxury hotel, it's reasonable to expect similar hospitality standards. Cobwebs in high places under the skylights tarnish all perceptions of a "dream vacation."