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"Not what we expected from a 5 star hotel. Having travelled round Japan and stayed at some lovely hotels this was by far the worst. Despite good reviews we had seen I would not recommend this. We booked a double room but the bed was not even big enough for a child and wasn’t a double. We had to pay to upgrade to what was a slightly better room. Although every time you went to the bathroom in the night the lighting the room automatically and on. The luggage storage was tiny and hard to get too. The breakfast was very average. The omelette you had to put a number in for and I asked for it to be cooked more 15 mins later after repeatedly getting up to see if it was ready and I had eaten the rest of the breakfast it wasn’t cooked and was cold. Awful system and not relaxing. We had to ask for food to be replenished and the tables were just left without being cleared. Poor service and poor hotel from start to finish. "

"Staff are curt, it is advertised there is instant coffee in the room and there isn’t. Laundry is very busy but it’s a nice option to have. Good location. "

"Enjoyed our vacation. Very nice place. Highly recommended."

"Nice hotel, convenience stay in Namba, and staff was excellent, very friendly, helpful and quick response. For sure stay again when travel to Osaka"

"Great location "

"Amazing room, great facilities and excellent customer service. The sauna and spa was fantastic with unmatched views. I’d definitely stay there again! Thank you!"

"Location was great and plenty of restaurants and close to train station to go places"

"l could not fault our stay at Citadines Osaka. We stayed 4 nights in February and it was perfect. The rooms are very nice, the beds are super comfortable and the breakfast was delicious. Thank you Citadines for helping make our Osaka visit so special!"

"Great place to stay. Friendly and helpful staff. They checked me in and out expeditiously and held my luggage after I checked out abd did some last minute meandering. Near dotonbori and walking distance to train lines and plenty of good eating spots. Breakfast buffet has lots of options. They even have a smoking room in the lobby so you dont have to leave the hotel property to try and find a legal place to smoke."