Sharm El Sheikh Il Mercato Mall Hotels

"Amazing hotel. Great food drink and service "

"The hotel was old and dated. I booked a premium room based on the picture which showed an unobstructed full sea view. When I arrived and opened the door to my assigned room I saw a roof top with solar water heaters. I asked the manager to change my room, which he did, but I should have received the room that I paid for from the beginning. The food was average at best. The furniture in the room was old and dated. However, the dive shop was excellent. Great instructor and you could dive the reef right from the dock."

"Very very good place "

"The room where clean and the staff is really friendly and also available 24/7 , the amenities are top notch and food also is good. The WiFi is terrible. "

"Yes the room needs work, not very clean, dusty, hair on sheets, and floors just feel sandy in room. The shower was rusted and clogging. Just the room was bad the rest of the hotel was great. "

"Disappointing stay despite strong reviews I chose this hotel based on the high ratings and positive feedback compared to other properties in the area, but my overall experience was poor—mainly due to lack of communication, an unhelpful check-in experience, and the condition of the room. My issues started before arrival. I received an automated message asking for my check-in time and whether I needed an airport pickup. I replied with the requested information and asked them to arrange airport pickup. After waiting 24 hours with no response, I sent a follow-up message—still no reply. When I arrived at the airport, I tried calling the hotel multiple times and no one answered. I ended up giving up and taking a taxi. At check-in, I asked about early check-in (as mentioned in my earlier communication), but they had no rooms available. When I asked why no one responded to my messages, the front desk agent’s response was: “we get too many questions.” That was not a reassuring or professional answer. I then had to wait about an hour before getting access to my room. Unfortunately, the room itself was the biggest disappointment. It felt very outdated and not well maintained. The lights were flickering, and the bathroom had visible mold and rust. I understand many guests spend most of their time outside, but basic cleanliness and upkeep should still meet a minimum standard. "

"When we arrived from Cairo to Sharm El Sheikh, it was almost 9pm. The receptionist was super rude. The restaurant was almost closing. So we went to dinner. The restaurant staff were very kind. The Chef sent us a special plate of fish as all the protein dishes were already over. I paid an extra $35/- US, for a late check out as I was climbing Mt. Sinai that night. I wanted to sleep and I informed the staff that I will sleep and check out by 6pm. I had the do not disturb board on. Yet they banged on the door at 5pm disturbing me completely. The Housekeeping staff were sooo sooo loud as they started cleaning the next room that I had to get up again and tell them to keep it low. The loud music all throughout the day was exhausting. Earlier in the day, I paid for a high end body massage.. which was an absolute shame. The women just applied some oil on the body and then went and sat. She said I had to rest as I may feel dizzy when I get off the bed, cutting short the massage time. Then at 5.45 I had the housekeeping and bell staff come and knock at the door, rushing me to get out immediately. I was just finishing my packing when the staff called on the receptionist and the fellow who was there at the time I checked in, came into my room and was virtually standing inside the room space watching me pack and trying to implicate ‘get out at once’ I expressed my deep disappointment and said that I will definitely write a review on his conduct. A very bad hotel with zero courtesy. "

"Not like photo"

"Thank you very much for this enjoyable stay It was a special holiday I had a stay from August 1st to August 3rd Villa 322 Thank you Mr. Taher reception manager Thank you Mr. Ramadan restaurant manager The staff was really very cooperative There are no comments only one comment The security staff should focus on work only and not on other people We go to the hotel to enjoy but the security staff was very annoying But other than that everything was wonderful I will come again to this plac"