Illawarra Fly Treetop Walk

Contactless check-in felt cold and unwelcoming. Room was very small for a premier King, but it was very clean, and the bed was super comfortable. Limited space for two large suitcases. Also no welcome drink provided as promised (we're Rydges card members). Tv had no streaming only guest app login only, despite their home page advertising inhouse movies. Not even the maintenance man knew about the latter. Front desk staff were not very friendly or helpful when we approached them about queries. Cocktail bar was closed on Saturday night (we stayed Thurs - Mon). The best thing about the hotel was it's close proximity to all the tourist spots, being walkable distances and close to transport. Our room view was bleak (a building directly across and street below). Maybe show this on the advertised photos? Gym facilities were apparently a shared use of an "Anytime Fitness" gym just around the corner. We never found this gym. Staff didn't ask how our stay was when we checked out, instead just demanded our room number, and that was it. The shower door in our bathroom squeaked every time you opened and closed it. The housekeeping was very good. Overall I was disappointed with this hotel experience. I probably wouldn't stay here in future, despite it's fantastic location.

Staff was excellent