Springfield Illinois State Museum Hotels

"Chelsea is great!"

"Cleaning crew barged into the room at 8:15 am without knocking while I was in the bathroom and my wife in bed. After I stopped them they never came back. When we returned to the hotel at 3 pm and found the room unserviced we called the front desk only to be told that the crew had already “left for the day.” To their credit when we returned that night the room was cleaned. But the experience was to say the least not consistent with expectations. "

"Just wonderful "

"Staff was very friendly and responsive. Great location with several great restaurants within a half mile. Breakfast had good variety, but there wasn't enough seating during busy weekend (lots of families), and they could really use an extra set of hands in kitchen on Saturday and Sunday as breakfast items were running out all 3 times we tried to get food and we ended up having to go out for breakfast Sunday. They only have one toaster, and only one side worked. Our room was very nice and roomy, and beds were comfortable. Unfortunately, our refrigerator had to be replaced, the first 2 coffee makers were broken, and our toilet valve malfunctioned a couple days into our stay. Please note however, that the staff responded quickly to each reported issue, and were all very friendly and professional. Everything was in great working order when we checked out:) We would stay here again despite some inconveniences."

"Good"

"The staff was very friendly and my room was nice. The hotel was quiet for being very busy, which was nice. The heater in my room was not working properly. There was an electrical burning smell when I turned it on, which was strange. I tried the regular fan setting and it seemed to work fine. The breakfast selection was lacking and the hot food was not great. This was surprising since I've had really good experiences at Country Inn and Suites locations. "

"Freindly staff, very clean. Great stop for any rt 66 traveler"

"Came for the weekend. Hotel is a short walk from the Lincoln Museum/Library and other attractions. The room was spacious, and had a proper reading chair, not just a desk chair, which was an excellent addition. The bathroom fan was a bit noisier than I would have liked. Breakfast was OK - I suspect increased food prices have required some hotels to adjust their menus. May want to replace the machine which makes the morning coffee. The coffee maker in my room made better coffee. Overall, a nice stay, attractive price, and good staff."

"Not enough handicap parking. Never an open spot. Receptionist not very friendly. We stayed for 2 nights and were given only 2 wash cloths. Upon returning for the second night, housekeeping had not touched our room. No clean towels, trash was full. Called for towels and they brought some up. States they only clean rooms every other day. Hair dryer broken and kept falling off the wall. As much as we paid for the room I would expect better service. Will not use Hilton again in the future."