We booked a room with 2 queen beds and then we sent an email from Expedia offering an upgrade to a two (2) bedroom (not two beds). Upon check in, we were informed that we did in fact receive the two bedroom. We arrived to our room 3 hours later only to discover it was a single room with two beds. The manager said there was nothing they could do for us. Please advise as to a remedy for this
Michael
於 2024 年 6 月住了 1 晚
6/10 一般
Brandon
伴侶同遊
2024年6月15日
讚好:整潔度、設施服務和住宿狀況
Thought with the purchase of a king size bed room I would have free parking but no I didnt
Brandon
於 2024 年 6 月住了 1 晚
10/10 優異
Qiana
伴侶同遊
2024年6月15日
讚好:整潔度、設施服務和住宿狀況
Great hotel and great customer service!
Qiana
於 2024 年 6 月住了 1 晚
10/10 優異
Anthony (Roanoke)
家人同遊
2024年6月6日
讚好:整潔度、設施服務和住宿狀況
Convenient parking. Lots of dining options in close proximity.