大堂
查看供應

海蘭皇室酒店的評價

3 out of 5
海蘭皇室酒店
Station Square, Academy Street, Inverness, Scotland

評價

8.2

很好

10 分評分，優異；1006 則評價中有 395 則" "
8 分評分，不錯；1006 則評價中有 363 則" "
6 分評分，一般；1006 則評價中有 148 則" "
4 分評分，欠佳；1006 則評價中有 71 則" "
2 分評分，很差；1006 則評價中有 29 則" "

8.6/10 

整潔度

8.4/10 

職員與服務

7.8/10 

設施服務

7.4/10 

住宿狀況

7.8/10 

環保程度

評價

6/10 一般

Michel

伴侶同遊
讚好：職員與服務
Hotel beetje outdated: laatste renovatie is waarschijnlijk 50 jaar geleden; wel authentieke victoriaanse entree en lobby. Personeel erg vriendelijk
於 2024 年 5 月住了 2 晚
rec 於 2024年5月22日的回應
thank you for your review

6/10 一般

Caroline

伴侶同遊
不滿：設施服務
Was ok for the price
於 2024 年 5 月住了 2 晚
rec 於 2024年5月22日的回應
thank you for your your rating

10/10 優異

Dan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All was nice. Great location. No bothers at all.
於 2024 年 5 月住了 2 晚
rec 於 2024年5月22日的回應
thank you for your comments

8/10 不錯

Yvonne

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was beautiful. Room was small and very warm. But it is a beautiful hotel in a great location.
於 2024 年 5 月住了 2 晚
rec 於 2024年5月16日的回應
thank you we are glad you enjoyed your stay

8/10 不錯

Barbara

伴侶同遊
讚好：整潔度和設施服務
The Royal Highlander Hotel is a quaint , enchanting , old style hotel. It has a beautiful staircase that I absolutely loved and a large lounge in the lobby that is comfortable. It also has a serviceable elevator from the ground floor and reception. So the stairs are just a grand show piece. Staff are very friendly. The continental breakfast is below par with a toaster that does not work, no dishes to put food on and slow refilling of exhausted offerings. However, it offers a large variety of choices. Hot items such as bacon, eggs and sausage, hash browns and baked beans are part of the Highland breakfast ,at a cost they can be included in your continental breakfast. We enjoyed our stay at this hotel.
於 2024 年 5 月住了 2 晚
rec 於 2024年5月9日的回應
Many thanks for your review we are pleased that you enjoyed your stay and hope you may return in not too distant future

8/10 不錯

Duane

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The stairwell is amazing, but other than that the hotel was just okay. It is hard for us to really rate this place as we were only there to sleep after long days out on group tours.
於 2024 年 5 月住了 2 晚
rec 於 2024年5月7日的回應
thank you for your review

10/10 優異

steven

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
What an incredible deal! Free continental breakfast was wonderful. Lots of food choices as well as an inexpensive option to upgrade to Full English. We also opted for the free dinner option. The food was great. The staff of hotel was so nice. Our luggage was lost by airlines and desk staff was so helpful in pointing out convenient affordable places to purchase clothes and supplies. Hotel was convenient to all transportation, sites and restaurants. Would definitely stay here again.
於 2024 年 4 月住了 2 晚
rec 於 2024年5月2日的回應
thank you for your kind words we will pass to the team.

10/10 優異

Be

商務旅客
讚好：整潔度和住宿狀況
The evening receptionist on duty spoilt the stay. She was rude and indifferent to two requests. Appalling atitude to guests and do not know why she remains employed at the hotel. The rest of the staff were wonderful. The ladies who clean work very hard; immaculate room. I recommend them. The dinner and cafe staff were lovely. The other receptionist early in the day lovely.
於 2024 年 4 月住了 1 晚
rec 於 2024年4月22日的回應
thank you so much for your individual e mail, please be assured that this is not the normal level of service and that as you mentioned the rest of the staff and your stay were enjoyable

6/10 一般

Karla

寵物同遊
讚好：整潔度
Worst Breakfast
於 2024 年 4 月住了 1 晚
rec 於 2024年4月22日的回應
thank you for your brief comment, without further information we cannot address any particular concerns

6/10 一般

Heidi

商務旅客
讚好：職員與服務
不滿：設施服務和住宿狀況
Location right next to the train station is very good and staff were friendly and helpful. However, this hotel is tired and in need of a real refurbishment. The window in my room didn't fully close, which meant it was cold and noisy in the evening.
於 2024 年 4 月住了 1 晚
rec 於 2024年4月17日的回應
thank you for your comments

8/10 不錯

Jason

伴侶同遊
讚好：整潔度、職員與服務和設施服務
The hotel was in an interesting and historic building, and the room was clean and functional. Parking was a nightmare, but the proximity to shops and dining can’t be beat. It is a great location to see the city and everything is walkable.
rec 於 2024年4月17日的回應
thankyou for your comments,as a former railway hotel our location is central however has limited parking with nearby secure locations should it be neccessary

10/10 優異

kevin

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Was perfect for a short stay
於 2024 年 4 月住了 2 晚
rec 於 2024年4月9日的回應
thank you for your kind review

10/10 優異

Robert

讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic hotel in a great location.
於 2024 年 4 月住了 3 晚
rec 於 2024年4月8日的回應
thank you for your rating

10/10 優異

Valerie

於 2024 年 4 月住了 1 晚
rec 於 2024年5月2日的回應
thank you for your rating

4/10 欠佳

Janelle

伴侶同遊
不滿：設施服務和住宿狀況
Though the staff was quick to check in. I was so disappointed and frustrated about the parking situation. Upon arrival the “free parking” that the hotel had on their website was limited to a mere 7-10 parking stalls that was shared with the train station and taxi services. Upon asking where do we park, we were told to go down the road to a parkade to keep the car and walk back to the hotel for our stay. I was also told to wait until 6/7 pm and then there should be more areas to park. My husband and I waited and again, there was no parking. We had to return to the parkade and pay for parking and was not compensated for it. For a hotel that says “free parking” it should say limited free parking and then give customers some sort of compensation for parking costs overnight. The hotel itself is nice. Right in the middle of lots of shopping and restaurants. Besides of few sea gulls you can hear out the window, it was quiet. The room was a decent size, the bathroom was cleanish except a few rust spots. The heater im the room was pretty nasty looking with lots of wear. Beds were good though!
於 2024 年 4 月住了 1 晚
rec 於 2024年4月8日的回應
thank you for your comments

10/10 優異

Zoe

讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel perfect location for shopping/ train station.
於 2024 年 4 月住了 1 晚
rec 於 2024年4月8日的回應
thank you for your review

10/10 優異

Pamela

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The place was very unique. Loved the decor. The rooms were very nice and big.
於 2024 年 3 月住了 2 晚
rec 於 2024年4月2日的回應
thank you for your kind review we are glad you enjoyed your stay

10/10 優異

Jonathan (Airdrie)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 3 月住了 1 晚
rec 於 2024年4月2日的回應
thank you for your rating

6/10 一般

Cody

讚好：整潔度和職員與服務
There was a peculiar unpleasant smell in the lobby. Depending on your room the seagulls will be an unwelcome alarm. Reception staff were awesome. Located directly next to train station and close to bus station if that is a necessity for you.
於 2024 年 3 月住了 1 晚
rec 於 2024年4月2日的回應
thank you for your comments

10/10 優異

Keith

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
rec 於 2024年3月29日的回應
thank you for your rating

6/10 一般

Samin

讚好：整潔度
於 2024 年 3 月住了 2 晚
rec 於 2024年3月29日的回應
thank you for your rating

10/10 優異

Arungandhi Indrapuram

讚好：整潔度、職員與服務和住宿狀況
Had a good stay. Highly satisfied with the hotel facilities.
於 2024 年 3 月住了 2 晚
rec 於 2024年3月25日的回應
thank you for your rating

10/10 優異

Jennifer

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
rec 於 2024年3月25日的回應
thank you for your rating

4/10 欠佳

Russell

不滿：住宿狀況
Pleasant if tired hotel, the main issue being the plumbing. Having stayed on the third floor, Everytime a neighbouring room used a water source, I was disturbed by loud pipes including being woken at 4.45 am. Ok for the price but not a good nights sleep.
於 2024 年 3 月住了 1 晚
rec 於 2024年3月25日的回應
thank you for your comments

6/10 一般

Brian

讚好：整潔度和職員與服務
於 2024 年 3 月住了 1 晚
rec 於 2024年3月15日的回應
thank you for your rating

10/10 優異

Will

讚好：整潔度、職員與服務、設施服務和住宿狀況
Unfortunately i had to leave the hotel early but during my stay it was fantastic Thanks
於 2024 年 2 月住了 4 晚
rec 於 2024年3月7日的回應
thank you for your kind review

8/10 不錯

alice

讚好：整潔度和職員與服務
於 2024 年 3 月住了 3 晚
rec 於 2024年3月8日的回應
thankyou for your rating

8/10 不錯

Steven

讚好：整潔度和職員與服務
於 2024 年 3 月住了 2 晚
rec 於 2024年3月6日的回應
thankyou for your rating

10/10 優異

Peter

於 2024 年 2 月住了 2 晚
rec 於 2024年3月25日的回應
thank you for your rating

10/10 優異

Steve

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very cool building in an excellent location. My room was small (described as "cozy"), but very affordable and had everything I needed. I would definitely stay here again.
於 2024 年 2 月住了 3 晚
rec 於 2024年2月25日的回應
Thank you we are glad you enjoyed your stay and we hope we can welcome you back

10/10 優異

Jemima

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was fantastic hotel will go back 😄
於 2024 年 2 月住了 2 晚
rec 於 2024年2月20日的回應
thank you for your kind review we do hope t welcome you back soon

10/10 優異

Alexandrina

讚好：整潔度、職員與服務和住宿狀況
I have often stayed at this hotel and found it friendly and pleasant staff good lovely and of course very convenient always
於 2024 年 2 月住了 1 晚
rec 於 2024年2月19日的回應
thank you for your review, we hope wo welcome you back in not too distant future

6/10 一般

真實旅客

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Needs updating.
The bathroom although clean was needing the shower and surroundings redone. There were black marks along the bottom of the shower and bodged on the outside where it probably leaked at one time. The windows rattled all night and were dirty and needed painting. There was no one in reception so eventually went to the bar to ask someone to check me in. The staff were pleasant when arrived.
於 2024 年 2 月住了 1 晚
rec 於 2024年2月14日的回應
thank you for your comments

6/10 一般

Dawn

於 2024 年 2 月住了 2 晚
rec 於 2024年2月12日的回應
thank you for your rating

10/10 優異

Jeremy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Brilliantly situated, really helpful friendly staff
於 2024 年 2 月住了 1 晚
rec 於 2024年2月12日的回應
Thank you for your kind words

8/10 不錯

Steven

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
rec 於 2024年2月12日的回應
thank you for your rating

10/10 優異

arlene

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Nice and close to train station and bus station also quite near
於 2024 年 2 月住了 2 晚
rec 於 2024年2月12日的回應
thank you for your review

8/10 不錯

David

讚好：整潔度、職員與服務和客房舒適度
All about the location
Great location next to station and good value rooms.
於 2024 年 1 月住了 1 晚
rec 於 2024年2月12日的回應
thank you for your review

10/10 優異

Anne

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy access helpful staff
於 2024 年 1 月住了 1 晚
RHH 於 2024年2月3日的回應
Thank you for your kind review. We are glad that you are enjoying your stay with us. Rest assured we will let our team know they are doing a great job.

6/10 一般

Philippa

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 1 晚
rec 於 2024年2月2日的回應
thank you for your rating

10/10 優異

Brandon

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location!!
於 2024 年 1 月住了 2 晚
rec 於 2024年1月29日的回應
thank you we are pleased you enjoyed our location

10/10 優異

Ian

於 2024 年 1 月住了 2 晚
rec 於 2024年3月25日的回應
thank you for your rating

10/10 優異

Charles

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Thank you
Very good with a nice restaurant and staff and reception staff very helpful Nice atmosphere Room 111 was very nice and near a lift which I needed because of health Like staying in the hotel and it is very central Will be back 😊 Thank you
於 2024 年 1 月住了 2 晚
rec 於 2024年1月29日的回應
Thank you we hope to welcome you back soon

10/10 優異

Colin

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The staircase is beautiful, the staff are excellent. Food was great. Only downsides were the size of the bedroom. The room we got would be for a single person or one night but for four nights, there wasn’t even room to lay suitcases down on the floor.
於 2023 年 12 月住了 4 晚
rec 於 2024年1月29日的回應
thank you for your comments we are glad you enjoyed your stay.

10/10 優異

Piper

於 2024 年 1 月住了 2 晚
rec 於 2024年1月29日的回應
thank you for your rating

8/10 不錯

R

讚好：整潔度、職員與服務和住宿狀況
Managed to get a room for
於 2024 年 1 月住了 1 晚
RHH 於 2024年1月21日的回應
Thank you for your feedback.We are pleased to hear you enjoyed your stay with us.

6/10 一般

Mags

家人同遊
讚好：客房舒適度
Better places to stay
Hotel could do with an update in bedrooms .heating is a bit of a poor show as well as the shower was dripping no pressure at all couldn’t was properly this morning . Not happy
於 2024 年 1 月住了 1 晚
rec 於 2024年1月18日的回應
thank you for your comments we will pass to maintenance for corrective action

8/10 不錯

Sascha

讚好：整潔度、職員與服務和客房舒適度
Comfortable and clean.
The hotel was clean. The staff were really friendly in the room was small, but the bed was comfortable in the bathroom was nice. My only issue is that the windows let in the cold though the room was heated well. And also not being double glazing, let a lot of the outdoor noise Didn’t help there was an intruder alarm going off all night in an adjacent building. Obviously not the fault of the hotel, but double glazing would’ve helped. The art in the common spaces was fantastic. Well worth checking out.
於 2024 年 1 月住了 1 晚
rec 於 2024年1月18日的回應
thank you for your comments .As an historical building we have to adhere to rules and windows being part of this and currently under consideration. we are glad you enjoyed your stay and hope to welcome you back

2/10 很差

Kirsteen

家人同遊
讚好：整潔度
不滿：職員與服務和住宿狀況
Paper thin walls
Hotel is very dated, walls are paper thin and can hear every word said in the room beside. Never got a wink of sleep as the couple in the next room were roaring and laughing, shouting obscenities and as my 4 year old puts it “making animal noises”. The noise went on the whole night and only stopped at 8.30am when check out is 10am. Told receptionist but she didn’t seem too bothered, she asked why I didn’t phone but the phone in the room had nothing on it to tell you the reception number. She abruptly said well it’s 0, as if I’m supposed to be physic or something! Room was ok, bed comfy, bathroom ok.
於 2024 年 1 月住了 1 晚
rec 於 2024年1月18日的回應
thank you for your comments, we will ask maintenance to check for possible solutions

10/10 優異

D

於 2024 年 1 月住了 1 晚
rec 於 2024年1月10日的回應
thank you for your rating