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"The hotel is beautiful, comfortable and convenient. Staff speaks English pretty well, they are kind and helpful. The room is spacious and the bed is comfortable. The breakfast was delicious with a lot to choose from. "

"Location was great! It was a little dated compared to other hotels we stayed in but the location more than made up for it. We did not have much of a view grom our room but itvlooks like there is potential for rooms with great views! I would stay here again, i just wish it was slightly upgraded and i wish it had an onsen."

"Unhelpful staff (male) at checkout counter. We asked for help in calling a taxi to take us to the airport. The gentleman working at the counter told us the taxis would not come because it was raining. We found this hard to believe and in fact were able to flag one down after walking a bit and fortunately still made our flight in time. We also had difficulty checking in. Our flight was delayed so I emailed letting them know that we were unable to complete the check in online as it would not accept our passport photos and that we would be late but when we arrived noone was there and we had to call the emergency number. We are elderly so perhaps this was due to our lack of tech skills though. "

"Room was too warm "

"I like this hotel very much "

"Very convenient food courts nearby, one accessible from hotel elevators. Great variety in food choices there. Hotel room spacious. Great view. "

"Ultra modern with excellent views of the bay and the city. To get to the hotel, you enter the ground floor of the building and take the elevator to the seventh floor for the lobby and reception. The first person to greet your arrival is Hashimoto, who instantly makes you feel like a valued customer or, maybe, a warmly received family member. What a pleasant introduction to this hotel. And, throughout our four-day stay, he seemed to always be on the ground level, greeting, opening car doors, and generally making one feel good. We loved the available lighting choices in our room, the automatic opening and soft closing of all the doors, the size of our closet, and the comfort of the bed. Each morning was a delicious breakfast with great views. This hotel is an excellent choice while visiting Nagasaki. As you exit the train station, turn to your right, and, Voila, there it is!"

"good"

"Good Hotel and great staff!! "