室外泳池

Selina Poc Na Isla Mujeres的評價

2 out of 5
Selina Poc Na Isla Mujeres
Matamoros 15, Centro, Isla Mujeres, QROO

評價

8.0

很好

10 分評分,優異;278 則評價中有 127 則" "
8 分評分,不錯;278 則評價中有 75 則" "
6 分評分,一般;278 則評價中有 36 則" "
4 分評分,欠佳;278 則評價中有 14 則" "
2 分評分,很差;278 則評價中有 26 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

8.2/10 

設施服務

8.2/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Nathan

讚好:整潔度、職員與服務、設施服務和住宿狀況
Don't do the teepee on Friday, Saturday, or Sunday unless you're staying out until at least 3am. Otherwise, this place is great
於 2024 年 4 月住了 3 晚
Atte. Departamento Experience Selina Isla Mujeres 於 2024年5月12日的回應
Hi Nathan!Thank you so much for your comments and preference. For your next stay I recommend to check online the rooms variety we have to book, some of them are far away from party zone and they have private toilet.Regards.

8/10 不錯

Chloé

讚好:整潔度、職員與服務和住宿狀況
What a good experience !! Thank you
於 2024 年 4 月住了 2 晚
Atte. Departamento Experience Selina Isla Mujeres 於 2024年4月20日的回應
Hi Chloé,Thanks so much for your comments and preference. We hope to see you again during your next stay.Regards.

10/10 優異

F

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wie auf den Bildern. Sehr entspannte Atmosphäre. Essen super lecker. Personal extrem freundlich. Perfekte Lage zum Strand
於 2024 年 4 月住了 3 晚
Atte. Departamento Experience Selina Isla Mujeres 於 2024年4月13日的回應
Hallo F,Vielen Dank für Ihre Kommentare und Präferenzen. Wir werden unseren Service weiter verbessern, um Ihnen bei Ihrem nächsten Besuch ein besseres Erlebnis zu bieten.Grüße.

10/10 優異

Fanny

讚好:整潔度、職員與服務、設施服務和住宿狀況
Superbe auberge sur le bord de la mer avec un espace paisible à l'abris du bruit du centre-ville de Isla Mujeres. Staff sympathique. Dortoir ben correcte, voyageurs.es respectueus.es.
於 2024 年 3 月住了 5 晚
Atte. Departamento Experience Selina Isla Mujeres 於 2024年4月5日的回應
Salut Fanny!Merci pour les commentaires que vous avez faits. Nous espérons que vous pourrez visiter l'hôtel à une autre occasion.Salutations.

2/10 很差

Brigitte

Worst part was between 10pm and 6am when sleeping was not possible. This is a night club with rooms! Not a hotel, let alone suitable for families. We booked the “family room” and I’m so exhausted after three nights of being kept awake all night with the party. The pool was a glorified foot wash station. You couldn’t see your leg while in the pool let alone the bottom. It was disgusting. They said they couldn’t call us a taxi upon check out. As they didn’t have a phone.
於 2024 年 3 月住了 3 晚

10/10 優異

LUIS ENRIQUE

讚好:整潔度、職員與服務和住宿狀況
Hola, quiero comentar que mi estadia estuvo muy amena, disfrutamos cada momento, su staff muy atento en todo momento. Gracias
於 2024 年 3 月住了 1 晚
Atte. Departamento Experience Selina Isla Mujeres 於 2024年4月5日的回應
Hola Luis Enrique,Todo el staff de Selina agradecemos tus comentarios y preferencia. Seguiremos manteniendo los estándares de caludad en el servicio para que tus próximas visitas sigan siendo igualmente placeneteras.Saludos.

10/10 優異

Francisco Javier

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Muchas actividades, a lo mejor el único lugar en las isla con fiesta con dj en la noche
於 2024 年 3 月住了 4 晚
Atte. Departamento Experience Selina Isla Mujeres 於 2024年4月5日的回應
Hola Fracisco Javier,Agradecemos tu preferencia hacia el hotel y esperamos nos sigas visitando para disfrutar de los eventos musicales que te ofrecemos.Saludos.

10/10 優異

monica (belleville)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Limpio , bien servicio
於 2024 年 3 月住了 3 晚
Atte. Departamento Experience Selina Isla Mujeres 於 2024年4月20日的回應
Hola Monica,Agradecemos mucho tus comentarios y preferencia. Seguiremos manteniendo nuestro servicio de calidad para que puedas seguir disfrutando tu próxima estancia.Saludos.

6/10 一般

Tariq

讚好:職員與服務、設施服務和住宿狀況
Ambience and vibe. Poorly designed bunkies with lockers inside that are obstructive to sleeping. Cool vibe and facilities.
於 2024 年 3 月住了 2 晚
Atte. Departamento Experience Selina Isla Mujeres 於 2024年4月20日的回應
Hi Tariq,Thanks so much for your comments and preference. For your next stay we recommend our private rooms, which are bigger and you can choose from a variety of options depending on your budget.Regards.

10/10 優異

monica (belleville)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice , quite, clean good location
於 2024 年 3 月住了 5 晚
Atte. Departamento Experience Selina Isla Mujeres 於 2024年4月20日的回應
Hi Monica,Thanks so much for your comments and preference. We'll continue improving our service to make your next stay with us even better.Regards.

6/10 一般

Selina

伴侶同遊
讚好:職員與服務
Wir hatten das Hostel für 3 Nächte gebucht ( ein Zimmer mit Gemeinschaftsbad). Das Zimmer ist ganz süß aber steht im keinen Verhältnis zum Preis. Das Bad war am Morgen immer dreckig ( nicht gespült, viele Haare in der Dusche etc.) das war dann ein wenig eklig. Das Zimmer ist sehr hellhörig und man versteht jedes Wort seines Zimmernachbarn. Ebenfalls ist insbesondere am Wochenende laute Musik bis 2 Uhr in der Nacht. Das Frühstück ist sehr lecker und das Personal sehr freundlich.
General Manager 於 2024年3月8日的回應
Dear SelinaThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina Isla Mujeres.Thanks & Regards,

8/10 不錯

Clarissa

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
We stayed in a suite which was quite rustic but with a good ocean vibe. Could use a few repairs around the shower and sofa steam cleaned. The kitchenette was a great surprise. The little fridge did an awesome job keeping the sodas cold. They could offer more free water than just the first day. Overall, was a wonderfully pleasant place, excellent location to beach and restaurants. Would stay there again!
於 2024 年 2 月住了 3 晚
Atte. Departamento Experience Selina Isla Mujeres 於 2024年4月20日的回應
Hi Clarissa,Thank you so much for your comments and preference. We'll continue improving our service to make your next stay with us, even better.Regards.

2/10 很差

Yumara (Montegut)

不滿:整潔度和住宿狀況
於 2024 年 3 月住了 1 晚

10/10 優異

Joseph

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I was hesitant to book because of other reviews but I was extremely surprised by how cute the place is. It was clean and staff very welcoming. Plus it has everything you need within the property and outside. The location is perfect and I wish I would have stayed longer.
於 2024 年 2 月住了 1 晚
Best, Selina Isla Mujeres. 於 2024年3月2日的回應
Dear JosephThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

10/10 優異

Adrien

讚好:整潔度、職員與服務、設施服務和住宿狀況
Très bon accueil. Personnel chaleureux
於 2024 年 2 月住了 1 晚
Best, Selina Isla Mujeres. 於 2024年2月28日的回應
Dear AdrienThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

10/10 優異

Juan

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing staff. Only housekeeping workers are a bit rude sometimes!
於 2024 年 2 月住了 9 晚
Best, Selina Isla Mujeres. 於 2024年3月2日的回應
Dear JuanThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

8/10 不錯

Kalie

於 2024 年 2 月住了 3 晚
Best, Selina Isla Mujeres. 於 2024年3月2日的回應
Dear KalieThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

2/10 很差

Cynthia

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
I tried contacting the property for check in/app issues and did not receive a response until the night of my first stay. I tried several times to contact Selina through the application chat, e-mail and phone calls and was unable to get through. The room that was assigned to me was absolutely not what was advertised. The room was extremely humid and damp there was a water leak in n The washroom leaving a puddle of water. For 2 days there was no water supply. I had to Leave to the airport not being able to shower after the beach . For an unjustifiable $265 a night ;(((
於 2024 年 2 月住了 2 晚
Selina Isla Mujeres 於 2024年2月21日的回應
Hii Cynthia, I'm sorry to hear that your experience at our hotel was not satisfactory. We value your feedback and would appreciate any additional details you could provide about what specifically went wrong during your stay. Our goal is to provide our guests with an exceptional experience, and we apologize for any inconvenience or disappointment caused during your stay. Please let us know if there is anything we can do to make things right. Thank you for bringing this to our attention.

8/10 不錯

Laura

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Muy agradable, solo si es un poco incómodo que las regaderas estén dentro de los baños y sean mixtos.
於 2024 年 2 月住了 3 晚
Selina Isla Mujeres 於 2024年2月21日的回應
Querida LauraMuchas gracias por elegir a Selina Isla Mujeres para pasar tus vacaciones, gracias por tus comentarios, los tomaremos en cuenta.Te esperamos pronto.

6/10 一般

Amanda

於 2024 年 2 月住了 4 晚
Best, Selina Isla Mujeres. 於 2024年2月21日的回應
Dear AmandaThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

6/10 一般

Gabriela

多人同遊
讚好:整潔度和職員與服務
They changed my standard room without a notice when I checked in thats when I was told and when I talked to the girl in the from about it she didn’t pay much attention I paid for standard so I didn’t have to share restrooms that really upset me! But besides that it was good
於 2024 年 2 月住了 4 晚
Selina Isla Mujeres 於 2024年2月21日的回應
Hi Gabriela,Thank you for bringing this issue to our attention. I sincerely apologize for finding the room dirty and we understand your frustration. We try to maintain the highest standards of service, but clearly, we fell short in your case. We are working hard to improve the general experience. Hopefully, you can visit us soon and see the improvements. Safe travels!

8/10 不錯

José F

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay I just didn’t like that they didn’t have clean towels disposable. I didn’t have anyone come clean my room per my request so I asked the front desk for clean towels and they said they were out. The room was clean but you could smell the sewage.
於 2024 年 2 月住了 4 晚
Selina Isla Mujeres 於 2024年2月21日的回應
Hi Jose F.,Thank you for bringing this issue to our attention. I sincerely apologize for finding the room dirty and we understand your frustration. We try to maintain the highest standards of service, but clearly, we fell short in your case. We are working hard to improve the general experience. Hopefully, you can visit us soon and see the improvements. Safe travels!

10/10 優異

Maria De Jesus

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Atención excelente
於 2024 年 2 月住了 4 晚
Selina Isla Mujeres 於 2024年2月11日的回應
Querida Maria de JesusMuchas gracias por elegir a Selina Isla Mujeres para pasar tus vacaciones, estamos felices de que todo te haya gustado.Te esperamos pronto.

8/10 不錯

Norma

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay
Best, Selina Isla Mujeres. 於 2024年2月8日的回應
Dear NormaThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

10/10 優異

Fatima-Zahra

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 4 晚
Best, Selina Isla Mujeres. 於 2024年2月8日的回應
Dear Fatima ZahraThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

6/10 一般

Luana

家人同遊, 親子同遊
讚好:職員與服務、設施服務和住宿狀況
Excellent value for the price and an unbeatable location, pretty close to north beach, restaurants and shops. We faced booking issues, we booked a room that’s was not available, the hotel recommends using their website and blamed the booking platform. Cleanliness, particularly in bathrooms, needs improvement. Thin walls in rooms affect privacy. Despite being oceanfront, beach access is restricted, and swimming is not permitted. The kitchen is decent but would benefit from better utensils, appliances, and improved fridge cleanliness. We enjoyed complimentary morning yoga, they also offer engaging activities like dance lessons and arts and crafts—definitely a perk. However, be aware of loud weekend parties near the restaurant area, affecting the peace of nearby rooms. If noise is a concern, consider requesting a quieter room away from the party zone.
Best, Selina Isla Mujeres. 於 2024年1月31日的回應
Dear LuanaI'm sorry to hear that your experience at our hotel was not satisfactory. We value your feedback and would appreciate any additional details you could provide about what specifically went wrong during your stay. Our goal is to provide our guests with an exceptional experience, and we apologize for any inconvenience or disappointment caused during your stay. Please let us know if there is anything we can do to make things right. Thank you for bringing this to our attention.

8/10 不錯

ARMANDO

讚好:整潔度和住宿狀況
不滿:職員與服務
En general bueno, algunos de personal con mala actitud, no dan ninguna amenidad aunque estes es habitación privada, no olviden llevar toalla y artículos de baño.
於 2024 年 1 月住了 3 晚
Selina Isla Mujeres 於 2024年1月25日的回應
Querido ArmandoMuchas gracias por elegir a Selina Isla Mujeres para tus vacaciones, trabajaremos en el servicio al cliente y reforzar el problema de las toallas ya que todas las habitaciones privadas tienen que tener toallas, con ello esperamos que a tu regreso vivas una increíble experiencia.

10/10 優異

Nadjib

於 2024 年 1 月住了 3 晚
Best, Selina Isla Mujeres. 於 2024年1月25日的回應
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

10/10 優異

April

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 6 晚
Best, Selina Isla Mujeres. 於 2024年1月25日的回應
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

10/10 優異

Giselle

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Awesome
於 2024 年 1 月住了 1 晚
Selina Isla Mujeres 於 2024年1月25日的回應
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

10/10 優異

Jacqueline

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Selina Isla Mujeres 於 2024年1月25日的回應
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

2/10 很差

Rebecca L

家人同遊
不滿:設施服務
Left without even staying one night. My bunk was not safe 19 C - ladder unsafe. Bunk like a tomb-a fan only poor working A/C in next room and 7 guys with one old lady! The manager could have given me a lower bunk, but obviously felt stigmatized due to my older age. No orientation so was in a lower bunk then had to move out. I tried to talk to Expedia, no way to do it from Mexico. This is the last Selina from Expedia. Like Selina, but this room and bunk was very unsafe. I am active at 66 but felt not welcome- It was so hot and tomb like. Sincerely I am out 356 USD for other places to stay plus the three nights at Selna !!!
於 2023 年 12 月住了 3 晚
Selina Isla Mujeres 於 2024年1月25日的回應
Dear RebeccaThank you for your feedback, we will be working to provide you with a better service. When you return to the hotel you will still enjoy an excellent stay.

2/10 很差

Philippa

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
This hostel was very poor and below average. Our room was dirty with filthy floors and the drain had a terrible smell filling the entire room. You should note there is a club here which went until 3am every morning with thumping base so we got next to no sleep. If you are looking for a party, you should stay somewhere else and then go to the hostel for the party - otherwise you will spend your whole time in Isle with no sleep.
於 2023 年 12 月住了 4 晚
Selina Isla Mujeres 於 2024年1月31日的回應
Dear Philippa I'm sorry to hear that your experience at our hotel was not satisfactory. We value your feedback and would appreciate any additional details you could provide about what specifically went wrong during your stay. Our goal is to provide our guests with an exceptional experience, and we apologize for any inconvenience or disappointment caused during your stay. Please let us know if there is anything we can do to make things right. Thank you for bringing this to our attention.

8/10 不錯

Mauricio

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Muy bueno el lugar pero al ser de madera se escucha el ruido en las noches
於 2023 年 12 月住了 1 晚
Selina Isla Mujeres 於 2024年1月25日的回應
Querido MauricioMuchas gracias por elegir a Selina Isla Mujeres para pasar tus vacaciones, muchas gracias por tus comentarios, trabajaremos en ello para que pases una increíble experiencia a tu regreso.

10/10 優異

Jose

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 4 晚
Selina Isla Mujeres 於 2024年1月25日的回應
Querido JoseMuchas gracias por elegir a Selina Isla Mujeres para pasar tus vacaciones, te esperamos pronto.

6/10 一般

Jenna

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Best, Selina Isla Mujeres. 於 2024年1月25日的回應
Dear JennaThank you for taking the time to rate our service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us.

10/10 優異

Alfred Lee

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 9 晚
Best, Selina Isla Mujeres. 於 2024年1月25日的回應
Dear Alfred LeeThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

10/10 優異

Christopher

讚好:整潔度、職員與服務、設施服務和住宿狀況
Always a great place to stay. Always good staff & great people from all over the world. Very clean & well kept.Thank you
於 2023 年 11 月住了 7 晚
Selina 於 2023年11月20日的回應
Dear C.Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina Isla Mujeres.Thanks & Regards,

10/10 優異

Tomás

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Las chicas de recepción muy lo más!
於 2023 年 9 月住了 2 晚
Selina 於 2023年9月26日的回應
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina.Thanks & Regards,

8/10 不錯

Alejo

於 2023 年 9 月住了 1 晚
Best, Selina Isla Mujeres. 於 2024年1月25日的回應
Dear AlejoThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

8/10 不錯

Lisa (Clinton)

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 5 晚
Selina 於 2023年9月8日的回應
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina Isla Mujeres.Thanks & Regards,

10/10 優異

Faustino

於 2023 年 8 月住了 2 晚
Selina 於 2023年9月23日的回應
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina Isla Mujeres.

10/10 優異

Jose

親子同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is indeed a great Hostel with the beach feeling we were looking for. We traveled with our 2 kids and got the family room which is perfect for our family of 4.and our dog. The facilities and hostel are really well.mantained and the staff is very firendly. The location to north beach is perfect, 5 mins walking distance and very convenient to downtown main street with restaurants and bars. I highly recommend this hostel and we will be back.
於 2023 年 8 月住了 2 晚
General Manager 於 2023年9月9日的回應
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best Selina Isla Mujeres Thanks & Regards,

8/10 不錯

Paulina Covarrubias

Best, Selina Isla Mujeres. 於 2024年1月25日的回應
Dear Paulina C.Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

8/10 不錯

Katja

讚好:職員與服務、住宿狀況和客房舒適度
Havde nogle super dejlige dage her. Der spilles høj musik hver aften, men de har lagt hørepropper frem til gæsterne Boede på premiumværelserne og det virkede super autentisk og pænt. Dog meget sand på gulvene
於 2023 年 7 月住了 3 晚
Selina 於 2023年8月3日的回應
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina Isla Mujeres.Yascara V

8/10 不錯

Isaac

於 2023 年 7 月住了 2 晚
Selina 於 2023年8月8日的回應
Dear IsaacThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina Isla Mujeres.

8/10 不錯

MiRuta

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Me encantó
於 2023 年 7 月住了 1 晚
Selina 於 2023年8月8日的回應
Dear MirutaThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina Isla Mujeres.

6/10 一般

Debby

讚好:住宿狀況
不滿:職員與服務
於 2023 年 7 月住了 3 晚
Selina 於 2023年8月8日的回應
Dear DebbyThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina Isla Mujeres.

10/10 優異

Melanie

家人同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
Amazing amazing amazing!! LOVED the staff, room was clean, place was gorgeous. Right on the beach! Highly recommend!! - Melanie
於 2023 年 7 月住了 1 晚
Best, Selina Isla Mujeres. 於 2024年1月25日的回應
Dear MelanieThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

8/10 不錯

Erika

讚好:整潔度和職員與服務
En si me gustó el lugar es muy tranquilo, está cerca de la playa, es diferente a otras opciones, dentro del presupuesto (turista) es pequeño pero agradable. El único pero es que el aire acondicionado del cuarto no servía y morimos de calor esa noche... No se pudo dormir ☹️
於 2023 年 7 月住了 1 晚
Selina 於 2023年7月20日的回應
Dear ErikaThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina Isla Mujeres.