4/10 很差
Robert
与家人及幼儿出行, 与家人出行, 与配偶出行
2025 年 9 月 5 日
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
I want to begin with saying that the staff at By Kinyas Hotel were incredibly friendly and had a very warm and gracious disposition.
That's about all I can say that was positive about the experience.
First, I thought I was getting a hotel room, but what we actually got was an apartment above the shop that was right next to the hotel and managed by them.
Normally, this would be an upgrade, but this was not the case. So, where do I begin?
Let's start off with that the air conditioner in the bedroom was not working. The fan worked, but it didn't blow out any cold hair. However, the air conditioner in the living room where our children slept did work.
As you know, it is quite hot in Istanbul and at night, sleeping in the bedroom became unbearable. It got so bad, we took the mattress off the bed and pulled it into the living room so we could sleep.
That was okay, but then there blackout curtains don't cover the entire window and we had a glaring light from the street lights outside illuminating the living room, which made it impossible for me to get much sleep. Thankfully, young kids can sleep through almost anything and perhaps you'd be okay with that, but for me, I couldn't stand it.
Next, was the shower. Where do I start? First, there is a ton of black mold in the shower. I took many photos for proof.
Also, the drain didn't work either. Whenever you would shower, the basin would fill up and overflow in the floor and just a few minutes.
Robert
2025 年 9 月入住 4 晚