A friend of ours selected this hotel for its convenient location and impressive amenities, but our experience fell short of expectations.
As first-time visitors to Istanbul, we were disappointed by the lack of a warm welcome or helpful information upon arrival.
The only staff member present was a security guard who did not speak English and was unable to assist us.
Despite reaching out to the hotel via email or phone we never received a response.
We were unable to enjoy the amenities that drew us to the hotel in the first place, such as the pool and spa, and found ourselves without enough blankets and a kettle in our room.
Throughout our 5-day stay, we struggled to contact anyone directly for assistance, even enlisting the help of a local Turkish guide to no avail.
Overall, the lack of communication and service at this hotel was disappointing. We will not be returning and would not recommend it to others