Wow!! Room service was amazing! Only issue was leakage from a bandage on the sheets.
Charged for washing the sheets
Peter
2024 年 5 月入住 5 晚
Guest Relations Department 于 2024年05月21日 的回复
Dear Valued Guest, Thank you for taking the time to comment on your recent stay with us; it was great to note that you have enjoyed our hotel and service in overall. As for the sheets, please be informed that according to the damage policy of our hotel, our guests may be charged due to irreversible damage. Therefore we are asking for you kind understanding in this regards. We hope to have the pleasure of welcoming you back again. Sincere regards, Zara AshyrovaGuest Relations Representative
6/10 一般
Maral
2024年04月27日
Maral
2024 年 4 月入住 9 晚
Guest Relations Department 于 2024年05月21日 的回复
Dear Valued Guest, Thank you for grading your stay at our hotel. And while we are truly dissapointed to see that we were unable to meet with your expectations, we would very much like to know the causes thereof in order to make necesary improvements. We hope we can have the opportunity of welcoming you back in order to demonstrate our best services. Sincerely,Zara AshyrovaGuest Relations Representative
10/10 超赞
Mélik
与家人及幼儿出行, 与家人出行, 与配偶出行
2024年04月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super hôtel proche du metro nombreux bus . Piscine sauna hammam salle de sport...vraiment bien. Mention spécial pour Abdelkadi, a la réception, une gentillesse immense et super professionnel avec lui le mot problème n'existait pas il n'avait que des solutions. Merci encore
Mélik
2024 年 4 月入住 2 晚
Guest Relations Department 于 2024年05月21日 的回复
Dear Valued Guest, We would like to thank you for taking the time to share your experience at Lionel Hotel Istanbul. We are very pleased that you enjoyed our location, SPA facilities and service of our staff. It was and will always be our pleasure to ensure your comfort and we look very much forward to welcoming you back at our property each time you visit Istanbul. Kind regards,Zara AshyrovaGuest Relations Department
10/10 超赞
Muzi
与家人及幼儿出行
2024年04月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great service, great room, reception staff super helpful. Would highly recommend for families. Located 10 minuates drive from all major tourist sites.
Muzi
Guest Relations Department 于 2024年05月13日 的回复
Esteemed Guest,Thank you very much for your kind and most flattering comments which we have shared with our hotel’s team. Needless to say, we are all thrilled that you enjoyed our hotel and the services we provide, and very much look forward to your return visit. Sincere regards,Zara AshyrovaGuest Relations Department
10/10 超赞
Sandrine,Dacula
2024年04月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property and the services exceeded my expectations. I was there for 8 nights and i had a great stay!
Only minus is the area (lots of mechanic shops, and warehouses, etc.) There isn't much to do on foot. But with a car, you can get to everything you need to in less than 10-15 minutes.
Sandrine
2024 年 3 月入住 8 晚
Guest Relations Department 于 2024年05月13日 的回复
Dear Guest, We are so flattered by your kind and generous comments regarding your stay at the Lionel Hotel Istanbul; thank you!; Above all, it gives us great pleasure to see that we have been worthy of your selection and have managed to exceed your expectations. Our entire team looks forward to welcoming you again in the near future. Sincere regards,Zara AshyrovaGuest Relations Representative
10/10 超赞
Shafqat
与配偶出行
2024年03月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
Shafqat
2024 年 3 月入住 1 晚
2/10 糟糕
Tanzila
2024年02月26日
不满意:住宿条件和设施,员工和服务
Tanzila
2024 年 2 月入住 10 晚
8/10 还可以
Achraf,Bruxelles
2024年02月24日
满意:清洁度、员工和服务、住宿条件和设施
Achraf
2024 年 2 月入住 4 晚
2/10 糟糕
Beycan
2024年02月22日
Beycan
2024 年 2 月入住 1 晚
8/10 还可以
SELCUK HUSEYIN
商务旅客
2024年02月21日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
SELCUK HUSEYIN
2024 年 2 月入住 1 晚
8/10 还可以
真实旅客
商务旅客
2024年02月21日
满意:客房舒适度
真实旅客
2024 年 2 月入住 1 晚
10/10 超赞
Rukiye,Nürnberg
2024年02月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Das Hotel war luxuriös und sauber. Leider befindet es sich im Industriegebiet und die Fenster waren nicht schallisoliert, sowie die Wände, dadurch hörte man viel Lärm von der Umgebung
Rukiye
2024 年 2 月入住 2 晚
Front Office Manager 于 2024年02月16日 的回复
Dear Mrs.Rukiye ;First of all Thank you very much for choosing us.Your valuable comments are very important for us..Your constructive feedback has been noted and shared with the team .We are looking forward to welcome you back here in Lionel Hotel Istanbul soon. Thank you. Best regards, Ali GÜREŞ Front Office Manager
10/10 超赞
Veysel
商务旅客
2024年02月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Veysel
2024 年 2 月入住 1 晚
10/10 超赞
Samet
商务旅客
2024年02月8日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Samet
2024 年 2 月入住 1 晚
8/10 还可以
Özcan
商务旅客
2024年02月6日
满意:客房舒适度,清洁度
Özcan
2024 年 1 月入住 2 晚
10/10 超赞
Emine
2024年01月30日
Emine
2024 年 1 月入住 3 晚
8/10 还可以
Süleyman Arel
与家人出行
2024年01月28日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Süleyman Arel
2024 年 1 月入住 1 晚
10/10 超赞
Onur
2024年01月28日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
İlgi alakaları güzel idi Ankara'dan geldik hiç Bir sorun yaşamadık kapıdan ilk girdiğimizden çıkışımıza kadar güler yüzlü personel ve samimiyetleri gayet güzel ve başarılı teşekkürler
Onur
2024 年 1 月入住 1 晚
Önbüro Müdürü Ali Güreş 于 2024年02月9日 的回复
Sayın Onur ;Öncelikle Otelimizi tercih ettiğiniz için teşekkür ederiz .Değerli yorumlarınız bizim için değerli.Yapmış olduğunuz olumlu değerlendirme ile ilgili olarak tüm ekip arkadaşlarımla paylaşacağım.Sizleri en kısa sürede tekrar aramızda görmek için sabırsızlanıyoruz.Saygılarımla Önbüro Müdürü Ali Güreş
8/10 还可以
Bilan
与家人出行
2024年01月16日
满意:清洁度、员工和服务、住宿条件和设施
It was alright. Most of the staff were helpful and polite!!
Bilan
2024 年 1 月入住 4 晚
Front Office manager 于 2024年02月16日 的回复
Dear Mr.Bilan;First of all Thank you very much for choosing us.Your valuable comments are very important for us..Your constructive feedback has been noted and shared with the team .We are looking forward to welcome you back here in Lionel Hotel Istanbul soon. Thank you. Best regards, Ali GÜREŞ Front Office Manager
10/10 超赞
hamid
2023年12月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
hamid
2023 年 12 月入住 5 晚
10/10 超赞
Muhammet ali
2023年12月11日
Muhammet ali
2023 年 12 月入住 3 晚
Guest Relation 于 2023年12月12日 的回复
Dear guest, thank you so much for your review. We are happy to see that you have enjoyed your stay with us. We are looking forward to welcome you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
10/10 超赞
Oliver
与家人及幼儿出行
2023年12月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is in a slightly industrial type area affording a good opportunity to see work and bustle in a non-tourist environment but still with many local restaurants to hand. Istanbul library is a short walk (we'll worth a visit for it's community spaces) and T4 metro/tram line station is also very close by. They serve a good breakfast and we all enjoyed swimming in the pool.
Oliver
2023 年 8 月入住 3 晚
Guest RELATION 于 2023年12月8日 的回复
Dear Oliver CROWLE , thank you so much for your valuable review . We are contented to see that you have enjoyed your stay with us . We are looking forward to welcome you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
10/10 超赞
Ibrahim
与家人出行, 商务旅客
2023年12月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Merci pour toutes
Ibrahim
2023 年 11 月入住 3 晚
Guest RELATION 于 2023年12月5日 的回复
Dear guest, thank you so much for your review. We are happy to see that you have enjoyed your stay with us. We are looking forward to welcoming you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
6/10 一般
Murat
2023年11月12日
Murat
2023 年 11 月入住 1 晚
Guest Relation 于 2023年11月14日 的回复
Değerli Misafirimiz , değerlendirmeniz için teşekkür ederiz.Deneyiminizle ilgili daha kapsamlı görüşlerinizi almayı diler , eksik veyahut geliştirilmesi gereken bir alan söz konusu ise dikkat ve özenle yaklaşmak isteriz . Saygılarımızla , Kadriye Yavru , Misafir İlişkileri Temsilcisi
10/10 超赞
yousif
与家人出行
2023年11月4日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
yousif
2023 年 11 月入住 2 晚
Guest Relation 于 2023年11月6日 的回复
Dear guest, thank you so much for your review. We are happy to see that you have enjoyed your stay with us. We are looking forward to welcome you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
8/10 还可以
Rim
与家人出行
2023年11月1日
满意:清洁度
Good hotel and accommodation
Some of the staff was excellent, and some other weren’t great.
Rim
2023 年 10 月入住 3 晚
Guest Relation 于 2023年11月2日 的回复
Dear Rim Kobeitri , thank you so much for your kind feedback . We are jubilant to see that you have enjoyed your stay in general .We would love to know more about your experience to review our services and take any necessary corrective actions.We are looking forward to welcoming you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
10/10 超赞
Sedat
与家人出行
2023年10月30日
满意:清洁度、员工和服务、住宿条件和设施
Sedat
2023 年 10 月入住 3 晚
Guest Relation 于 2023年10月31日 的回复
Değerli Sedat Mestanoğlu , nazik değerlendirmeniz için çok teşekkür ederiz . Sizlere keyifli bir konaklama sunmuş olmaktan memnuniyet duyuyoruz . Gelecekte de sizi en iyi şekilde ağırlamak dileğiyle . Saygılarımla , Kadriye Yavru , Misafir İlişkileri Temsilcisi
10/10 超赞
Serhat
2023年10月8日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Serhat
2023 年 10 月入住 1 晚
Guest Relation 于 2023年10月8日 的回复
Dear guest, thank you so much for your kind review. We are delighted to see that you have enjoyed your stay with us. We are looking forward to welcoming you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
8/10 还可以
Osama
2023年10月7日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Osama
2023 年 10 月入住 1 晚
Guest Relation 于 2023年10月7日 的回复
Dear Osama ALHUSSIN , Thank you for your kind rating . We are delighted to see that you have enjoyed your stay in general . We are looking forward to welcome you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
6/10 一般
Stephanie Elisabeth
2023年10月5日
满意:清洁度、服务设施、住宿条件和设施
***
Stephanie Elisabeth
2023 年 10 月入住 3 晚
Guest Relation 于 2023年10月6日 的回复
Dear Stephanie Elisabeth Aebi , thank you for your kind feedback .We would love to know more about your experience to review our services and take any necessary corrective actions. We are looking forward to having another chance to welcome you back here in Lionel Hotel Istanbul to catch up with your expectations. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
6/10 一般
Nacer
2023年09月16日
Reception they need to Traite all customers with professional ًjob and with respect.
Nacer
2023 年 9 月入住 3 晚
Guest Relation 于 2023年09月18日 的回复
Dear guest, We have regretfully learned about your dissatisfaction. We would love to know more about your experience to review our services and take any necessary corrective actions. We are looking forward to having another chance to welcome you back here in Lionel Hotel Istanbul to catch up with your expectations. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
8/10 还可以
Mohammed
与配偶出行
2023年09月13日
满意:清洁度、员工和服务、住宿条件和设施
Our stay was great. Loved the included breakfast. Friendly and polite staff. Would like reception staff to be more attentive to waiting customers. Also more items included in the rooms for example, shampoo and tissue.
Mohammed
2023 年 9 月入住 5 晚
Guest Relation 于 2023年09月14日 的回复
Dear Guest , thank you so much for your kind review . We are jubilant to see that you have enjoyed your time and stay with us . We assure you that we will share your feedback with the related authorities . We are looking forward to welcoming you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
10/10 超赞
Mouhamd
与家人出行
2023年09月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was perfect, nice staff , Hsk , and very nice service and hotel
Mouhamd
2023 年 9 月入住 7 晚
Guest Relation 于 2023年09月12日 的回复
Dear Guest , thank you so much for your kind review . We are jubilant to see that you have enjoyed your stay with us. We are looking forward to welcoming you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
10/10 超赞
Ambrose
2023年09月2日
Ambrose
2023 年 8 月入住 6 晚
Guest Relation 于 2023年09月24日 的回复
Ambrose EGWUONWU , thank you so much for your kind review . We are truly blissful to see that you have enjoyed your stay with us . We are looking forward to welcome you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
10/10 超赞
Mohammed
与家人出行
2023年09月1日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel
Very clean and tidy rooms, location a bit further out but excellent service
Mohammed
2023 年 8 月入住 5 晚
Guest Relation 于 2023年09月5日 的回复
Dear Guest , thank you so much for your kind review . We are contented to see that you had a pleasant stay with us.We would like to kindly inform you about our transportation facilities . We provide taxi for our guests whenever they would request , our hotel is 2 minutes away from the Rami Tram and Bus Station also 10 minutes walking distance to Sağmalcılar Metro Station which it makes it easy and fast steer to the city center .We are looking forward to welcome you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
10/10 超赞
Adnan
2023年09月1日
满意:清洁度、员工和服务、客房舒适度
Really nice stay at this Hotel. Would definitely recommend.
Adnan
2023 年 8 月入住 7 晚
Guest Relation 于 2023年09月5日 的回复
Dear Adnan RAZA , thank you so much for your valuable review . We are blissful to see that you have enjoyed your stay with us . We are looking forward to welcome you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
10/10 超赞
Mehmet Nedim
2023年08月24日
Mehmet Nedim
2023 年 8 月入住 2 晚
Guest Relation 于 2023年08月26日 的回复
Değerli Mehmet Nedim , nazik puanlamanız için çok teşekkür ederiz . Konaklamanızdan memnun kalmış olmanıza çok sevindik . Sizleri gelecekte de ağırlayabilmek dileğiyle . Saygılarımla , Kadriye Yavru , Misafir İlişkileri Temsilcisi
10/10 超赞
真实旅客
与家人出行
2023年08月24日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2023 年 8 月入住 1 晚
Guest Relation 于 2023年08月25日 的回复
Dear Guest , thank you so much for your kind review . We are delighted to see that you have enjoyed your stay . We are looking forward to welcome you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
8/10 还可以
Sidene
2023年08月24日
Sidene
2023 年 8 月入住 2 晚
Guest Relation 于 2023年09月14日 的回复
Dear Guest , thank you so much for your valuable rating . We are truly contented to see that you had a pleasant stay with us . We are looking forward to welcoming you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
10/10 超赞
Matthieu
与家人出行
2023年08月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic stay in this hotel, we are a family with 2 kids, we had a very nice and confortable corner suite, breakfast was good, swimming pool is big enough, and there is a free sauna/hammam
Matthieu
2023 年 8 月入住 1 晚
GUEST RELATION 于 2023年08月23日 的回复
Dear Matthieu LAUGA , thank you so much for taking your time to write this kind review . We are jubilant to see that you had a pleasant stay with us . We are looking forward to welcoming you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
10/10 超赞
Hatice
与家人出行
2023年08月14日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hatice
2023 年 8 月入住 2 晚
Guest Relation 于 2023年08月16日 的回复
Değerli Misafirimiz , kıymetli puanlamanız için çok teşekkür ederiz . Konaklamınızdan memnun kaldığınızı görmek bizleri çok mutlu etti . Gelecekte de sizi en iyi şekilde ağırlayabilmek dileğiyle . Saygılarımla , Kadriye Yavru, Misafir İlişkileri Temsilcisi
10/10 超赞
Javed
与家人出行
2023年08月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lionel hotel is very good. The only downside is that it is far from the city centre.
Javed
2023 年 8 月入住 6 晚
Guest Relation 于 2023年08月14日 的回复
Dear Guest , thank you so much for your kind review . We are blissful to see that you have enjoyed your stay with us.We would like to kindly inform you about our transportation facilities . We provide taxi for our guests whenever they would request , our hotel is 2 minutes away from the Rami Tram and Bus Station also 10 minutes walking distance to Sağmalcılar Metro Station which it makes it easy and fast steer to the city center .We are looking forward to welcoming you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
2/10 糟糕
Sunita kumari
2023年08月9日
Sunita kumari
2023 年 7 月入住 1 晚
Guest Relation 于 2023年08月10日 的回复
Dear Sunita KUMARI , thank you so much for your kind review. We are truly delighted to see that you have enjoyed your stay . We are looking forward to welcome you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
10/10 超赞
Omer
与家人及幼儿出行
2023年08月8日
满意:住宿条件和设施,服务设施
super hotel
Omer
2023 年 8 月入住 1 晚
Guest Relation 于 2023年08月8日 的回复
Dear Guest , thank you so much for your valuable review. We are sincerely happy to see that you have enjoyed your stay with us. We are looking forward to welcome you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
10/10 超赞
Irem
2023年08月5日
满意:员工和服务,清洁度
Irem
2023 年 8 月入住 1 晚
Guest Relation 于 2023年08月7日 的回复
Değerli Misafirimiz , nazik değerlendirmeniz için çok teşekkür ederiz . Konaklamanızdan memnun kalmanıza çok sevindik . Gelecekte de sizi ağırlayabilmeyi çok isteriz . Saygılarımla , Kadriye Yavru, Misafir İlişkileri Temsilcisi
10/10 超赞
Fawaz
与家人出行
2023年08月4日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fawaz
2023 年 7 月入住 3 晚
Guest Relation 于 2023年08月7日 的回复
Dear Guest , thank you so much for your kind review . We are blissful to see that you have enjoyed your stay with us . We are looking forward to welcoming you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
8/10 还可以
sitam
2023年08月4日
满意:清洁度、员工和服务、服务设施
Persoon heel vriendelijk, behulpzaam. Wat ik persoonlijk minder vond is de schoonmaak werd niet heel netjes gedaan.
sitam
2023 年 7 月入住 4 晚
Guest Relation 于 2023年08月5日 的回复
Dear guest, thank you so much for your kind review. We are contented to see that you have enjoyed your stay in general.We assure you that your feedback will be shared with the related authorities . We are looking forward to welcome you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
10/10 超赞
Yazan
2023年08月3日
Yazan
2023 年 8 月入住 1 晚
Guest Relation 于 2023年08月5日 的回复
Dear guest, thank you so much for your review. We are happy to see that you have enjoyed your stay with us. We are looking forward to welcoming you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
10/10 超赞
Raja'
与家人及幼儿出行, 与家人出行
2023年07月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is very nice... The rooms were spacious and clean... Staff spoke Arabic and were very friendly...There isn't much. Around the hotel.. Some cafes and restaurants near.. Walking distance.. But that's not a problem if you have a car ir you can use transportation which is near
Raja'
2023 年 7 月入住 3 晚
Guest Relation 于 2023年09月1日 的回复
Dear Guest , thank you so much for your valuable review. We are contented to see that you had a pleasant stay with us . We are looking forward to welcome you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative
10/10 超赞
Kais
与家人出行
2023年07月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very comfortable stay
Super decent hotel at a high level of cleanliness and comfort,, very recommended
Kais
2023 年 7 月入住 3 晚
Guest Relation 于 2023年07月23日 的回复
Dear Guest , thank you so much for your kind review and appreciation . We are blissful to see that you have enjoyed your stay with us . We are looking forward to welcoming you back here in Lionel Hotel Istanbul soon. Thank you Best regards, Kadriye YAVRU Guest Relation Representative