Skip to main content

Mandarin Oriental Bosphorus, Istanbul

5.0 star property
A tranquil Istanbul retreat where gardens flourish alongside refreshing pools, creating a peaceful sanctuary for travelers seeking genuine relaxation

Choose dates to view prices

Mandarin Oriental Bosphorus offers a peaceful retreat in Istanbul. Enjoy lounging by two inviting pools surrounded by greenery or book treatments at the rejuvenating spa. Families love the well-maintained garden and dedicated playground area.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is HK$5,441
HK$6,398 total
includes taxes & fees
13 Mar - 14 Mar

See the benefits you'll enjoy with VIP Access

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or above
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Superior King Room

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Superior King Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
  • 721 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Deluxe Room, 1 King Bed

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Bosphorus King Room

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Deluxe Bosphorus King Room

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin King Room

View from room

Mandarin King Room

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin Bosphorus King Room

Terrace/patio

Mandarin Bosphorus King Room

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Bosphorus)

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Junior Suite (Bosphorus)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 829 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Bosphorus Suite

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

One Bedroom Bosphorus Suite

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 1130 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
  • 721 sq ft
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Bosphorus Twin Room

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Deluxe Bosphorus Twin Room

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 538 sq ft
  • Sleeps 3
  • 2 Single Beds

View all photos for Mandarin Twin Room

View from room

Mandarin Twin Room

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 646 sq ft
  • Sleeps 3
  • 2 Single Beds

View all photos for Mandarin Bosphorus Twin Room

Terrace/patio

Mandarin Bosphorus Twin Room

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 581 sq ft
  • Sleeps 3
  • 2 Single Beds

View all photos for Oriental Bosphorus Suite - 2 Bedrooms

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Oriental Bosphorus Suite - 2 Bedrooms

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 1518 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Mandarin Bosphorus Suite

Balcony view

Mandarin Bosphorus Suite

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
  • 1841 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Naile Sultan Bosphorus)

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite (Naile Sultan Bosphorus)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 3462 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Two-Bedroom Bosphorus Suite

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Two-Bedroom Bosphorus Suite

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Two-Bedroom Bosphorus Suite

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Two-Bedroom Bosphorus Suite

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Family Room

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Family Room

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Memory foam bed
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

You may also like

Ad
Terrace/patio

Raffles Istanbul

Beşiktaş
  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
9.8 out of 10, Exceptional, 293 reviews
The price is HK$4,136
HK$4,632 total
includes taxes & fees
15 Mar - 16 Mar
Raffles Istanbul
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Istanbul, Mandarin Oriental Bosphorus, Istanbul is in the city centre. Topkapi Palace and Hagia Sophia are cultural highlights, and some of the area's notable landmarks include Ciragan Palace and Dolmabahçe Palace. Travelling with kids? Make time for Istanbul Expo Center, or head to an event or a match at Rams Park. Visit our Istanbul travel guide
Map
MUALLIM NACI AVENUE NO 62, Istanbul, 34345

What's nearby

  • Bosphorus featuring a monument, a bay or harbor and a bridge
    Bosphorus
    1 min walk - 0.1 km
  • Bosphorus Bridge showing a coastal town, a river or creek and cruising
    Bosphorus Bridge
    13 min walk - 1.1 km
  • Dawn at Ortakoy Mosque in Bosphorus Istanbul Turkey
    Ortaköy Mosque
    20 min walk - 1.7 km
  • Turkey showing heritage architecture
    Yildiz
    20 min walk - 1.7 km
  • Arnavutkoy Pier
    17 min walk - 1.4 km

Getting around

  • Nispetiye Station
    4 min drive
  • Bogazici Universitesi Station
    5 min drive
  • Sabiha Gokcen International Airport (SAW)
    50 min drive

Restaurants

  • Huqqa
    3 min walk
  • Novikov
    2 min walk
  • Boáz Restaurant & Bar
    2 min walk
  • Oligark İstanbul
    3 min walk
  • The Market Bosphorus
    11 min walk

About this property

Mandarin Oriental Bosphorus, Istanbul

Luxury family-friendly hotel near Bosphorus
Bosphorus Bridge is located near Mandarin Oriental Bosphorus, Istanbul, which provides a terrace, designer shops on-site and a coffee shop/cafe. Indulge in a body scrub, a Thai massage and a manicure/pedicure at the on-site spa. Enjoy a meal at the two on-site restaurants. In addition to a garden and a playground, guests can connect to free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
Other perks include:
  • An indoor pool and an outdoor pool, along with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), babysitting (surcharge) and newspapers in the reception
  • Tour/ticket information, a lift and coffee/tea in reception
Room features
All 100 rooms offer comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and laptop-friendly workspaces.
Other amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets and memory foam beds
  • Hairdryers and shampoo
  • 55-inch TVs with premium channels
  • Wardrobes/cupboards, free infant beds and electric kettles

Similar properties

Hypo-allergenic bedding, minibar, in-room safe, desk
Swissotel The Bosphorus Istanbul
  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
9.4 out of 10, Exceptional, 1,196 reviews
The price is HK$1,371
HK$1,535 total
includes taxes & fees
13 Mar - 14 Mar
Swissotel The Bosphorus Istanbul
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 65 for adults and EUR 32.50 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Ceiling hoist
  • Doorbell and phone notification
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2021
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 100.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 65 for adults and from EUR 32.50 for children
  • Rollaway bed fee: EUR 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Property Registration Number 22464

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Mandarin Oriental Bosphorus
Mandarin Oriental Bosphorus Istanbul
Mandarin Oriental Bosphorus, Istanbul Hotel
Mandarin Oriental Bosphorus, Istanbul Istanbul
Mandarin Oriental Bosphorus, Istanbul Hotel Istanbul

Frequently asked questions

Does Mandarin Oriental Bosphorus, Istanbul have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

How much does it cost to stay at Mandarin Oriental Bosphorus, Istanbul?

As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at Mandarin Oriental Bosphorus, Istanbul on 13 Mar 2026 start from HK$5,441, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mandarin Oriental Bosphorus, Istanbul pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mandarin Oriental Bosphorus, Istanbul?

Self-parking is free at this property.

What time is check-in at Mandarin Oriental Bosphorus, Istanbul?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Mandarin Oriental Bosphorus, Istanbul?

Checkout is at noon.

Where is Mandarin Oriental Bosphorus, Istanbul located?

This family-friendly Istanbul hotel is located in the business district, within a 15-minute walk of Bosphorus and Bosphorus Bridge. Ortaköy Mosque and Ortaköy Square are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Mandarin Oriental Bosphorus, Istanbul Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 55 out of 67 reviews
Rating 8 - Good. 6 out of 67 reviews
Rating 6 - Okay. 1 out of 67 reviews
Rating 4 - Poor. 2 out of 67 reviews
Rating 2 - Terrible. 3 out of 67 reviews

Reviews

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely loved staying at MO Bosphorus Istanbul, cannot wait to come back soon! Views are stunning!
Stayed 1 night in Jun 2025

10/10 Excellent

Petr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Amazing breakfast. Friendly personnel. Thank you
Stayed 3 nights in Sep 2025

10/10 Excellent

vicente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and service I receive a small room with out work desk but I have the proper room next day with very good attention. Thanks to BERRU for the hospitality and efficient service.
Stayed 3 nights in Jan 2025

8/10 Good

natalia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff is excellent, but their dining option is just ok. The restaurants are on thesubleese( as I understand)and don't stand up to the quality of the hotel, the service there is terrible.
Stayed 2 nights in Nov 2024

10/10 Excellent

Lemane Bridgman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heavenly experience

It was amazing. The staff was outstanding in their efforts to make sure that I was happy during my stay. Very professional; most polite and friendly. The room was always kept immaculately clean.
Stayed 4 nights in Sep 2023

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My families stay at the Mandarin Oriental Bosphorus was nothing short of exceptional. From arrival to departure, the staff were impeccable - gracious, attentive, and always ready to assist with poise and professionalism. The shisha lounge, perched along the Bosphorus, was a true highlight - offering a serene atmosphere, refined service, and breath-taking views that elevate the entire experience. It’s the perfect place to unwind as the city glows at dusk. Novikov was equally impressive - delivering a sophisticated fusion of Asian and Mediterranean flavors in an elegant, vibrant setting. A flawless blend of luxury, comfort, and service.
Stayed 3 nights in Mar 2025

10/10 Excellent

Daniels

Liked: Staff & service, amenities, property conditions & facilities
My stay at Mandarin Oriental Istanbul was a mixed bag of good and bad. I will start with good: property is well kept and has great location, staff is polite, property has few good dinning options. However, there are significant issues that must be fixed to earn 5 stars. First of all when I booked my stay reservation offered free upgrade. Upon arrival there were rooms for upgrade but for extra charge. Classic bait and switch. Second of all, I was not allowed as a hotel guest to eat in Novikov although the place was empty and had plenty of seats available. Restaurant made me order deserts and sent to my room instead. Inconvenient to say the least when you try to have a good time and willing to spend money for it. Hope management takes necessary steps to handle the ongoing issues with the hotel.
Stayed 3 nights in Sep 2024

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at the Mandarin!
Stayed 2 nights in Jun 2025

10/10 Excellent

Ehab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s a resort in the middle of the busy Istanbul

Very beautiful and luxurious hotel, on the phosphorus had a lot of restaurants and great food and a great view Rooms are spacious nicely decorated , staff are very helpful, speaks multiple languages and very professional Easy access to all touristic areas
Stayed 3 nights in Aug 2025

8/10 Good

Lusika

Liked: Cleanliness, amenities, property conditions & facilities
i love 'mo is my happy place
Stayed 1 night in Jun 2025

10/10 Excellent

Niki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing for business and leisure
Stayed 1 night in Feb 2024

10/10 Excellent

Amir Abbas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel

One of the best in istanbul
Stayed 2 nights in Nov 2021

10/10 Excellent

Selcuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super

Super
Stayed 1 night in May 2025

10/10 Excellent

Carmelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2025

10/10 Excellent

Abdulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Accommodation Ever

The stay in this hotel is Exceptional.. Thank you Mr serkan and Ms Meryam and special thanks to the best duty manager Ms Neşe... i stayed 6 nights it was so fantastic everything was clean and all staff was friendly and helpful ❤❤❤❤
Stayed 3 nights in Jan 2022

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in May 2022

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent quality
Stayed 5 nights in Jul 2023

10/10 Excellent

Makiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deniz at the bell desk was very helpful and professional. I am looking forward to coming back to this property.
Stayed 4 nights in Feb 2022

10/10 Excellent

Mohammad

Liked: Cleanliness
Nice
Stayed 3 nights in Oct 2023

10/10 Excellent

Beni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Stay

One of the best experiences i’ve ever had in my life. Stayed for my wife’s birthday, they made it exceptional and unforgettable. Staff was splendid from the first minute till the end. Surprises, help, joy & gift to my little son.. they simply made everything possible. Best SPA ever.! Definitely come back again for longer stays. Magnificent time at the hearth of Bosphorus..
Stayed 1 night in Apr 2023

2/10 Terrible

Abdulaziz

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I recently booked the Discover Istanbul Package, which included the hammam treatment and a bottle of wine. Unfortunately, the hammam appointment was never booked for me despite my email request, and the wine was also not provided upon arrival. In addition, when the housekeeper serviced my room, he did not replace the used wine and champagne glasses, leaving me without any clean ones throughout my stay. After checking into my room, I also experienced a water leakage issue that remained unresolved despite reporting it. These repeated service lapses were disappointing, especially for a hotel of your standard. I believe the staff could benefit from additional training to ensure they uphold the name and reputation of the hotel properly. I share this feedback in good faith, as I genuinely believe this property has great potential and deserves to deliver the level of excellence its name represents.
Stayed 2 nights in Oct 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

Choose another hotel

Despite the golden status, the hotels did not provide a gift bottle of wine and welcome drinks as stated at the time of booking, even after reminding the manager. I don't need your wine, it's just that if you're not ready to do something, don't write it in the booking voucher.
Stayed 2 nights in May 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not a pleasant one. This is a machine to suck money and not to return anything to the customer.
Stayed 1 night in Dec 2022

2/10 Terrible

Verified traveller

AN ABSOLUTE DISAPPOINTMENT

The worst service for a five star hotel! Absolutely shameful. Stay away if you’re expecting five star service. The worst service you can expect. You will be disappointed in every way if you’re expecting mandarin quality! The Most careless and reckless hotel staff I have ever come across. Complete waste of money unfortunately. No one cares about their responsibilities in this hotel. They need a complete overhaul of management and staff.
Stayed 8 nights in Jun 2024

10/10 Excellent

EMRE

Liked: Cleanliness, staff & service, amenities
Harika bir deneyimdi! Odalar ve hizmet üst düzeydi.
Stayed 1 night in Sep 2025