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Reviews of Qualton Club Ixtapa - All Inclusive

3.5 out of 5
Qualton Club Ixtapa - All Inclusive
Carretera Escenica S/N Playa Linda, Ixtapa, GRO

Reviews

8.4

Very good

Rating 10 - Excellent. 166 out of 360 reviews" "
Rating 8 - Good. 109 out of 360 reviews" "
Rating 6 - Okay. 53 out of 360 reviews" "
Rating 4 - Poor. 20 out of 360 reviews" "
Rating 2 - Terrible. 12 out of 360 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cezary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staf
Stayed 7 nights in Apr 2024

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to rest and enjoy the shows they offer
Stayed 2 nights in Mar 2024

10/10 Excellent

lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room could be updated, but did not spend much time in it. The property itself is clean, including the beach and pool area. Eating areas are very clean also. Much activities if you choose to participate. Adult pool is wonderful. No children allowed. The activities team is absolutely fabulous. The shows at night were pretty good and catered to all ages. The food was typical resort food. I am a vegetarian and I survived. We were pretty much the only Americans there and they did an awesome job communicating with us and we felt very safe and comfortable. Many shops and nature reserve within a couple minute walk. There were 2 of us and I recommend going to the taxi counter before you exit the airport. Cost around 40 dollars total. Stayed for 9 days and will definitely return. I am hoping the same staff will be there!
Stayed 9 nights in Mar 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024

2/10 Terrible

Joab

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service to the costumers since day 1 horrible place to stay no A/C on the restaurants or lobby no serving food all day no room service
Stayed 4 nights in Jan 2024

10/10 Excellent

Irma

Liked: Amenities
The hotel is very clean, the staff very friendly and hardworking, the Mexican food is excellent, the other foods are not as good as the Mexican, the shows were great, we enjoy our time. It is a hotel with outdated facilities, for example, they do not have an ATM and it is difficult to have cash, they use a key instead of a card. Is an observation, maybe in the future they can updated, but is not a big deal, we love it
Stayed 8 nights in Jan 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Although the property is simple it is clean and the staff are the real jewels here. They are amazing people, friendly, helpful and are all are very good at their responsibilities. Do not come here if you do not want to try speaking Spanish, or if you want some slick high end experience. But If you want to see families having fun together and experience happy people all around you, then come. The food is not great but the bartenders are amazing. We tried to tip as many people as possible, but if I could give them ALL a raise in pay, I would! Thank you Fabiola, Eduardo, Felix, Yavir, Jesus, Brenda and everyone else! we had a lovely time and my husband was a short walk from a great surf break. oxxo
Stayed 14 nights in Jan 2024

6/10 Okay

FRANCISCO, San Diego

Stayed 1 night in Oct 2023

10/10 Excellent

Jose Luis

Liked: Staff & service, room comfort
Great experience, good food & fun activities
Overall great experience at the hotel. The food was surprisingly good, the drinks were ok, the activities and the staff were GREAT. We had a great time, I would 100% recommend this hotel to anyone. Keep in mind you get what you pay for.
Stayed 3 nights in Jun 2023

10/10 Excellent

Serafin

Stayed 3 nights in Mar 2023

10/10 Excellent

Sarah Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are wonderful. We like the smaller, resorts. You never have to fight for chairs at the beach or pool. We were treated like royalty. This was our third time at this resort and it never disappoints. The beaches are great and you can walk for ever. The water is swimmable. Would return in a heart beat.
Stayed 21 nights in Jan 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and i stayed at the Qualton 11/17-11/25. We had a lovely room, with ocean view. The staff were all very friendly, the meals wetr tasy, there were lots of activitirs for those who wanted to participate, games in the pool, volleyball court, basketball, adult only pool. Right on the beach, which had many water sport options and parasailing! We highly recommend this place, we were the only guests from the U.S., it had a smaller, more personal feeling. No high rise buildings on the property, we had no difficulties navigating and enjoying our stay.
Stayed 8 nights in Nov 2022

10/10 Excellent

Juana

Stayed 2 nights in Sep 2022

6/10 Okay

Roland Christian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We were here several ago befor Covid this was an awesome destination. The nearby amenities were plentiful. The Via Linda Restaurant selection was the best. This trip the restaurant selection for for each meal was less than desirable, sometimes terrible to eat.
Stayed 21 nights in May 2022

2/10 Terrible

bonnie

Disliked: Staff & service
The food at the buffet was mostly cold
Stayed 5 nights in Mar 2022

8/10 Good

Lisa, Lantzville

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Incredibly friendly staff, good food, and a lot to do for quite a small resort. We stayed here for two weeks and had an awesome time (and at such a great price)! Housekeeping was phenomenal and very attentive. Our only complaint was the advertisement of free wifi - it is very unreliable and was completely nonexistent in our suite.
Stayed 13 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay in family with proper conditions due to covid
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, great attitude from all the staff. Im really satisfied.
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2020

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget All Inclusive
Qualton Club Ixtapa is an older all inclusive hotel catering mostly to national tourists. The hotel grounds are clean and well maintained but dated. The food quality is pretty good for a low price all inclusive hotel. The beach is a darker sand beach but the water is warm and the waves are gentle, great for swimming. The sunsets are amazing. If you are not a high maintenance person this will definitely work for you.
Stayed 1 night in May 2019

10/10 Excellent

MG, Montreal, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older resort, but very clean. Excellent staff. Problem with mosquitos after sunset when dining. Only one English Channel CNN. Having an English movie channel added would be nice.
Stayed 25 nights in Mar 2019

10/10 Excellent

Dan, Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to go back
Amazing staff, amazing location, and amazing price. Veronica was above and beyond one of the best customer service hospitality staff members I have ever met (I worked as a property manager for Marriott for ten years), our housekeeper kept our room spotless and left the towels in the shape of animals (my wife was really impressed), never encounter a staff memeber that wasn’t helpful or smiling. Location location location right next to crocodile habitat, on the beach, and pier for Ixtapa island is a 100 yards from hotel. There is even an area with little stores selling touristy stuff, and multiple food vendors next to hotel. A bus stop and taxis right outside hotel gate. A show every night, dancing, and many activities through the day. The room wasn’t amazing but clean and had an ocean view. Buffet not amazing (breakfast was the best) but was ok. The private dinner on the beach(complimentary) probably the most romantic dinner I’ve had with my wife and food was amazing. Read other reviews about how staff doesn’t speak English and other hotel guest were all Hispanic. This gringos Spanish isn’t that good and I got along fine, and guess what your in Mexico. For the price I can’t imagine a better deal, we’re already putting money aside so we can go back next year.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 4 nights in Feb 2019

4/10 Poor

francisco, california

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food was nasty the rooms are ugly they need to upgrade fast they only deserve 1 star..
Stayed 5 nights in Jun 2018

8/10 Good

G & M, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Diamond in the Rough..
Feb.26-Mar.23, 2018. My wife and I spent 25 relaxing days at this all-inclusive Mexican resort. We arrived early afternoon, checkin was quick and reception was excellent. Hotel is a bit dated but everything functional. We had an ocean view room on 2nd floor..huge balcony. Air condition with remote was excellent as we had 30 c. and total sun everyday. No problem with hot water. The staff was excellent. One main buffet restaurant serving breakfast, lunch and dinner (different cuisine each night. Saturday was Mexican night with tables and buffet set up outside in front of entertainment stage (dinner and show!,) fantastic food, especially my wife's favourite freshly fried churros. There is a restaurant by the beach serving lunch (usual burgers, hotdogs, fries). Mon, Wed, and Fri. they set up an a-la-carte Sunset restaurant by the beach, 5 star dining, reservations a must! Very nice beach (Playa Linda), dark sand with gold specks. There are about a dozen palapas with Adirondack style chairs on the beach, but we preferred to relax by the pool with the swim up bar which was adults only. A security guard was always nearby to enforce this rule. This resort is basically an all Mexican family resort, lots of kids, parents and even grandparents. Most of the staff do speak a little English, but knowing a little Spanish would help. We've travelled 20 yrs to all inclusive resorts booking with the "big tour companies" and this trip we've found this gem resort..no luxury, but authentic!
Stayed 25 nights in Feb 2018

10/10 Excellent

Pauline, New Mexico USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on the beach
Fine dining on the waterfront, dance shows, disco, water sports, swimming pools and ample beach front, this place has it all! Topping it off is the smiling, attentive and super helpful and friendly staff. We especially enjoyed sailing and kayak ride to the nearby island with 4 amazing beaches! Can't wait to visit again.
Stayed 13 nights in Feb 2018

2/10 Terrible

Tracey, Mt

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a vacation :(
Arrived to happy reception but NOBODY spoke English....took to our room..vary sparse..only lukewarm water ..one pillow and safe a hole in wall with padlock and key...Beach was mud with no beds anywhere...went to get a drink..menu thrown at us and they laughed and chatted to themselves..we were only non Mexican and just starred at and uncomfortable..had no idea where to get food and when we did it was not good :(..woke up to worst septic smell in room and had to move to balcony to sleep as both felt sick..we had paid for week but left next morning and had to pay for another hotel for a week :( ...never written a complaint before but when you save for vacation and have to leave it's heartbreaking :( Hope Expedia will help with a little compensation ?
Stayed 7 nights in Feb 2018

6/10 Okay

alena, washington state

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Great beach. Separate kid pool area
Nice hotel. Great beach. Separate kid pool area That was all great. The loud music at the kid pool wasn't so great. Also the buffet food got old after a while. But was very nice when they did an evening of ordering from a menu. The food was then marvelous!
Stayed 10 nights in Jan 2018

8/10 Good

Todd, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Grounds
We had a great stay. Our room had an ocean view which was nice, but the beach at the Qualton gives you the best sunset views. The hotel is very clean, the grounds are extremely well kept. In my opinion it is a great value. I would stay again for sure.
Stayed 7 nights in Jan 2018

10/10 Excellent

Pat, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rave Review of the Qualton Club
Very Nice stay! We've been to Ixtapa many times but this was our first time at Qualton Club. We enjoyed the fact that it was a smaller complex, easy to get around, staff were friendly, the areas were kept so clean.
Stayed 7 nights in Jan 2018

8/10 Good

Vic n Donna, North Pole Alaska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and grounds
Loved ADULT pool without kids and babies. Need to lower volume on music etc by the pool and outside dining areas so you can converse with each other. Would like bacon on menu for breakfast haha. Other than that LOVED the Qualton Club Was impressed with Security
Stayed 10 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice as it was last hotel on the Playa Linda location. It was quiet, and nightly entertainment was good. The staff were very friendly and upbeat all the time.
Stayed 6 nights in Dec 2017

6/10 Okay

Debbie, Longmont CO

Liked: Cleanliness, room comfort
Nice hotel but you have to speak Spanish
We were the only Americans at the hotel so if my husband didn't speak some Spanish it could have been an issue. The staff was nice about trying to understand my husband . The rooms were nice and I enjoyed the towel art. The foodoctor was okay not enough verity.

10/10 Excellent

Roland, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant affordable destination relaxing fun fun.
The weather couldnt get any better. 77-85 The ocean is a lot of fun clean sandy beach and shore. The staff are all happy, they serve you with a smile and make every effort to comfort any needs. From dining, extra curricular activities, drinks from any of the many bars available. Even teach Spanish interpretations for correct pronunciations. We were well schooled. We stayed for 3 weeks treated like we were residents. Very affordable accommodations, great food every day, the produce is all just awesome fresh vine ripe so flavorful. If you have little kids their will be many others for them to play with seperate from the adult pool with bar. The shows at night are entertaining for all ages, the out dinner event are outstanding. It was fun sorry to leave.

4/10 Poor

Ed, Chippewa Falls, WI

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice hotel but over priced.
The food quality was low for this all-inclusive. There was no WiFi in the hotel rooms or around the pool. The staff was very nice but spoke little English. The rooms were very basic with few extras.

8/10 Good

Diane, Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location!
Mostly Mexican people stay there, very little English spoke. Did not stop our group on having a great time! The food was good, absolutely beautiful location! Hotel is right across from Ixtapa Island, $2.50 boat ride round trip per person, beautiful, snorkeling and restaurants, wild life on the Island. No coffee makers or refrig in rooms, older hotel, made do! Only complain would be the loud microphone use, exercising AM, children activities thru the afternoon! Smiles and tips make for fast friends, would go back! Bus outside takes you to town or Zihuatanejo for 14 peso, $.70!

8/10 Good

Donna, Wa

Liked: Cleanliness, staff & service, room comfort
Nice hotel on the beach.
We stayed tor 12 days. We loved it. The staff was great spoke a little broken English, but much better then our broken spanish. The food got old after 7 days, but was o.k. Drinks are good and so was the service to get them. We went on the kayak they offer to Ixtapa island, it was fun ! Evening show was fun to watch. We will be back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Not alot of vatiety on the food option that they provide. The room was clean. All the employees where great. They kayak ride was great and the snorkling wss nice. Really recomend the hotel

8/10 Good

JoJo, Sturgeon Bay, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2nd Visit .... there will be more!!
We just love this place. Great location ... friendly faces, many who remembered us from the previous year .... and the most awesome scenery you could imagine. Love the walks on the beach at night .... we had the whole beach to ourselves. This beach has gold dust mixed in with the sand. You have to see it to believe it. Very kid friendly! Lots of little ones, but they did keep the adult pool ... adults only, which was nice to get away from the little ones for a while.

8/10 Good

Maureen, Connecticut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing in Mexico
Had a fantastic time. Staff was so nice and accomadating. Rooms were small but comfortable and clean. Foods was very good. Only minor complaint would be more bilingual staff needed.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
they have some ants very bad pillows not enough towells

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
they have some ants pillows very bad not enough towels

4/10 Poor

Juan Manuel, Clovis NM

Disliked: Staff & service, property conditions & facilities, room comfort
They didn't leave towells in the room the first two days. Food was ok but i have to say that meat was not fully cooked sometimes. The night shows were pretty good.

4/10 Poor

Liliana , Las Vegas

Liked: Staff & service
Disliked: Room comfort
Need to work on food services.
For a 2.5 is rated correctly. Food need to be presented with a higher standard. Price is high for the services and installations prvoided. My food server Aide at the snack and dinner buffet on Sunday, May 22 was awesome and went the extra mile to provide an excellent customer service. Safe never worked in my room, according was not working properly. I forgot my key and when employee came to open it for me she didn't even ask for an ID or name register to the roo5, very insecure.

10/10 Excellent

Joeq, NE Wisconsin

Liked: Cleanliness, staff & service
Great vacation!!
Really loved this place and will return!! The beach is amazing ..... kind of a charcoal gray with gold specks all over! And soooooo clean ... and nice swimming right out in front of. The food was great, although you have to like to try new things. They had so many choices, you couldn't help but find something you liked. The staff always went out of their way to help you. It does help if you know at least a little Spanish, but if you try to use a little Spanish and tell them you are learning, they will most likely share the limited English they know also. Really liked that they had two pools and one was kept strictly adults only. Also liked that with the all inclusive, drunken and loud behavior was kept to a minimum.

4/10 Poor

Canadian, Vancouver

Disliked: Property conditions & facilities, room comfort
Disappointed
Needs to be updated which was expected. English is not easily understood, but knew that as well, and managed with limited Spanish. The room: door stop near the toilet was an invitation to toe stubbing, balcony uncovered and unusable with only 2 cheap plastic chairs. While rooms were cleaned efficiently, one day we only received one towel, and another day somebody came and took the towels at 9am, and no replacements until late afternoon. Two bottles of water are in the room, a note on the bottles state that if you want more than the two provided, you will need to pay. In terms of restaurants, there is a limited snack bar, and a buffet. The buffet is closed 11:30 - 1 pm, and 4-7. No food available anywhere between 11:30 - 12:30. No food permitted out of restaurants, so forget about eating at your palapa. I saw birds eating the uncovered food in the buffet. Effort needs to be made to prevent this. Open air disco will keep you awake until after 2am. At every all-inclusive we have been at, at check-out if catching a later flight, you could still use the resort facilities. That is not the case here. We checked out just before noon, and were only permitted to wait in the lobby. This was a problem, as we had not yet eaten that day, and were expecting to grab a bite from the snack bar when it opened at 12:30 prior to leaving at 1pm. I had also not eaten at all the day before due to a stomach ailment. When we explained we had not eaten, the clerk just pointed at the checkout sign.

8/10 Good

Kelly, Minnesota

Liked: Cleanliness, staff & service, room comfort
The people and the culture
The staff members are so friendly and go out of their way to make your stay great....even more so for non-Spanish speaking people. All staff work so hard, all day long, to make your stay great....from the front desk to food service to raking the beach to cleaning your room to grounds keeping to Zumba, kayaking, bar service and bingo.....just so much fun.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice beach location
It was fun to stay for 2 nights but no longer. Needs updating and beds were really hard. Food was ok and the bars were good. Very Spanish speaking place but everyone was really nice and we enjoyed our time there.

4/10 Poor

Steve, Minnesota

Disliked: Staff & service, property conditions & facilities, room comfort
Dont expect much!
Very few employees spoke any English making it difficult to communicate! The drink selection was HORRIBLE!!! One beer choice, and very limited mix drink ability! The management did not do one helpful thing to make people feel comfortable. The constant dance music got old fast! We went on vacation to get away from kids not to deal with other people's kids, to many kids! There are a couple of very helpful and great employees at this resort!! Bartender Oliver and event planner Tiger were VERY GOOD!!!

8/10 Good

Tracey, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Authentic Mexico
Really enjoyed our stay at the Qualton. They upgraded us to a ocean view at no charge and we hadn't even asked! Staff was very friendly and helpful. Most of the staff knew English, but not all, so we learned a lot of Spanish on this trip-it was fun, and the staff tried hard with communication. The food was authentic Mexican which we love, but we did leave the resort a couple of times to eat, just for the variety. Location was good, right on the beach with beautiful Playa Linda right around the corner. It was a little more secluded from the strip so not many beach sellers, but just a short bus ride away was the shopping district so we chose to shop as opposed to the shopping coming to us! Only drawback was the hard bed, but that is the same in every hotel I've ever stayed at in Mexico regardless of star rating, so its to be expected. I would recommend this hotel to anyone who wants to be immersed in an authentic Mexico experience.