Heather has the biggest heart in the Vrbo network! We left Nashville and headed to Hillsdale with confidence my best friend of 25 years was stable after heart surgery. Only 60 miles north of town we got the call from his wife that he had passed away in the night. We, of course, turned around and headed there to be with her. Subsequently, Heather, in her gracious and empathetic spirit, told us not to worry about our six-month property reservation, we were where we needed to be. That proved to be true and we thank her for her understanding and support during one of the worst experiences of my life.