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Reviews of TownePlace Suites by Marriott Jackson

2.5 out of 5
TownePlace Suites by Marriott Jackson
2002 Bondsteel Drive, Jackson, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 71 out of 110 reviews" "
Rating 8 - Good. 20 out of 110 reviews" "
Rating 6 - Okay. 7 out of 110 reviews" "
Rating 4 - Poor. 6 out of 110 reviews" "
Rating 2 - Terrible. 6 out of 110 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

barb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Charity, Muskegon

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Jerry

Stayed 1 night in Feb 2024
Response from General Manager on 3 May 2024
Thank You for taking the time to let us know about the experience of your stay.

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Everything was clean. Pool was very nice and the rooms were outstanding. Easy to get to from the highway and the staff were friendly. The breakfast was very good with lots of options.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrei

Travelled with family and small children
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Scott, GREYLING

Travelled with family
Property was very clean and the front desk staff (Tina) provided outstanding service!
Stayed 1 night in Nov 2023
Response from General Manager on 14 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Patricia

Stayed 1 night in Nov 2023
Response from General Manager on 7 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding
Great stay.
Stayed 2 nights in Oct 2023
Response from General Manager on 31 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Chung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on 30 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Michele

Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The hotel is exceptional, clean, friendly staff the room was nice and the bed was comfortable. Highly recommend it!
Stayed 3 nights in Sep 2023
Response from General Manager on 6 Oct 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of service is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Scottie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude customer service and small rooms
The rooom was very small. And when i asked for a blow up bed they could not find me one. Front desk lady was ver rude.
Stayed 1 night in Sep 2023
Response from General Manager on 2 Oct 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of service is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Lauren

Stayed 1 night in Sep 2023
Response from General Manager on 30 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and courteous check in and out. Clean hotel and rooms with all amenties as well. I love the amount of add ons they offered for oatmeal in their breakfast options.
Stayed 1 night in Sep 2023
Response from General Manager on 26 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

debra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from General Manager on 26 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on 26 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Widmar

Stayed 10 nights in Jul 2023
Response from General Manager on 3 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at the TownePlace Suites Jackson. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and professional. Traffic was a little loud at night. Room very spacious and clean.
Stayed 3 nights in Jul 2023
Response from General Manager on 3 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at the TownePlace Suites Jackson. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the updated lobby and rooms.
Stayed 1 night in Jul 2023
Response from General Manager on 3 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at the TownePlace Suites Jackson. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Federico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from General Manager on 3 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at the TownePlace Suites Jackson. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Judy

Stayed 3 nights in Jun 2023
Response from General Manager on 3 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at the TownePlace Suites Jackson. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Nolita

Liked: Cleanliness, staff & service, property conditions & facilities
Tina was very helpful and patient great customer service
Stayed 1 night in May 2023
Response from General Manager on 3 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at the TownePlace Suites Jackson. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, good value for the price, breakfast selections were better than most hotels
Stayed 2 nights in May 2023
Response from General Manager on 3 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at the TownePlace Suites Jackson. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 Terrible

Robert

Travelled with family
Horrible Experience
I booked through Hotels dot com. I was booked for 3 rooms. They only had 2 rooms. The front desk person was not helpful in trying to help accommodate us. I showed her the booking info gave her the confirmation # and she didn’t want to help and told me she doesn’t deal with it and call Hotels dot com. One room she gave us was not ready so then had to change rooms. It was a horrible experience I must say
Stayed 1 night in May 2023

10/10 Excellent

Nels

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very courteous
Stayed 1 night in May 2023

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
very clean & calm
Stayed 1 night in May 2023

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Jessica

Stayed 1 night in Apr 2023

10/10 Excellent

Laurena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the full kitchen
Stayed 1 night in Apr 2023

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 4 nights in Mar 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was no hot breakfast.
Stayed 1 night in Mar 2023

10/10 Excellent

Kimberly

Stayed 1 night in Mar 2023

6/10 Okay

Philip

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Rude staff memeber
One of the staff members working the breakfast bar was very rude for no reason,
Stayed 2 nights in Feb 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
We lost power at our home like most in our part of the state. All of the Towne Place Suites staff were so nice and friendly even under the stress of trying to accommodate everyone that was in need of a warm place to stay. I'm sure many of them were also without power but they always had a smile on their face. The room was very comfortable and spacious with a full kitchenette for our family. We have a dog that would typically bark hearing people outside but you couldn't hear any hall noise so it didn't bother him at all. The only thing I didn't care for was the fitness room was attached to the lobby/breakfast area by all windows. It was just a little awkward for my comfort level working out because the hotel was at max capacity and people were in the lobby/lounge all day waiting around and looking for rooms.
Stayed 2 nights in Feb 2023

10/10 Excellent

Lavon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I feel absolutely horrible so many people were being mean to the check in person. Whole areas without power, Some people need to relax.
Stayed 1 night in Feb 2023

2/10 Terrible

DAWN

Liked: Staff & service, amenities, property conditions & facilities
There were clothes belonging to the last family that stayed in the room left in the drawer. I did not have television the whole weekend despite my efforts all weekend for some assistance in getting the television viewable
Stayed 2 nights in Feb 2023

8/10 Good

Wendy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
The hotel is clean, good breakfast options, I stay for 3 days and i have not complaints.
Stayed 3 nights in Feb 2023

4/10 Poor

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not happy
Got up New Year's morning to have a nice hot breakfast with me and my kids and my four grandchildren and nobody showed up to service so they wanted to serve a cereal
Stayed 1 night in Dec 2022

4/10 Poor

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't get a hot breakfast
This stay was okay but promised a hot breakfast no one showed to cook it that's the reason we were told there was no hot breakfast That's the main reason we went to this hotel
Stayed 1 night in Dec 2022

10/10 Excellent

KIMBERLEY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious rooms. Clean, friendly staff

10/10 Excellent

Dejarenae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Enjoyed my stay.
Stayed 1 night in Dec 2022

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed the last 6 nights and everything was awesome. There isn’t one bad thing I could say about this hotel
Stayed 6 nights in Oct 2022

2/10 Terrible

Joshua

Disliked: Staff & service
Stayed 1 night in Oct 2022

8/10 Good

LL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Short stay. But a clean fresh room is a plus no matter what.
Stayed 1 night in Oct 2022

4/10 Poor

Elaine

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I liked the location of the hotel. Our TV did not work from the time we checked in until the next day at noon. The TV was not programmed . The shampoo bottle was empty. The first morning - I went to breakfast at 9:00. The hotel ran out of bacon, bread, fruit.
Stayed 2 nights in Oct 2022

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Barbara

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My stay was great other then the dirty and rusty dishes in the room
Stayed 1 night in Aug 2022

6/10 Okay

Philip

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2022