We had stayed at this hotel 8 years ago and had a very positive experience so decided to come back - but never again. Staff was polite but not responsive. We had booked two rooms for a family of five for two nights. Check-in was smooth and the staff was polite but the rooms desire major attention. There was only one bath towel in each rooms, no hand towel or wash cloth. Only one hanger in the closet and non-working hallway light near the closet in one of the rooms. We asked for additional bath towels and hand towels multiple times the first night and were given only one additional towel. Next day, after the room was cleaned, we had the same issue. There were no towels. Had to wait for over 30 minutes and after multiple reminders we got partially dried towels. Never staying at this hotel again.