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安可會議中心美居酒店的評價

4 out of 5
安可會議中心美居酒店
Jl. Pantai Indah - Ancol Jakarta, Jakarta

評價

7.4

不錯

10 分評分，優異；184 則評價中有 45 則" "
8 分評分，不錯；184 則評價中有 67 則" "
6 分評分，一般；184 則評價中有 39 則" "
4 分評分，欠佳；184 則評價中有 24 則" "
2 分評分，很差；184 則評價中有 9 則" "

7.2/10 

整潔度

7.4/10 

職員與服務

8.2/10 

設施服務

7.0/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

Norman (Hong Kong)

讚好：職員與服務和客房舒適度
酒店在海邊,在Ancol,環境OK.
酒店在Ancol園區,環境優美,唯出入園區要收費,每人Rp25,000,酒店每天每房送2人入園票,首天要自付.員工熱情有禮,酒店附有海鲜餐館,價格合理,會再入住.
於 2018 年 4 月住了 3 晚

8/10 不錯

CHINMING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place with good service
於 2018 年 3 月住了 1 晚

8/10 不錯

Yung Tsai

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
新客房，舒適，清潔
我以前入住舊客房，這次入住新客房，清潔，舒適，唯一每次入住都要繳交過路費，很不合理，強烈建議對老客戶應該免

8/10 不錯

yung tsai (台灣)

讚好：整潔度、職員與服務和住宿狀況
不錯
住了二個晚上，海景美麗，出門右轉200m有便利商店及速食店，可用早餐或午餐，附近有個Rasane Seafood &Ikan Bakar海鮮餐廳，強烈推薦，值得一吃，計程車費約20,000，可上Google map查看位置，走路約20分鐘，
Gloria 於 2016年3月19日的回應
Dear Sir, Thank you for sharing the kind feedback with us. Our sincere apology for any inconvenience caused. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again thank you for the information given and hopefully we could welcome you and your family back with a better service than before. Thank You & Kindest Regards, Gloria Vera Kristie Quality & Attitude Manager

10/10 優異

leman (HK.)

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Very Good service but the hotel facility not good
It is a very good hotel in their services but the facilities should be changed to the latest atatched with the 4 stars grand named
Gloria 於 2015年7月15日的回應
Dear Sir / Madam, Thank you for sharing the result with us. Kindly inform you that our hotel is still successively reconstructing in all areas, including the room, bathroom, and the facilities in it for freshly renovated improvements and for increasing more guest satisfaction. Once again, thank you for taking the time to post your constructive feedback for our evaluation and follow up. Hopefully we could welcome you back with a better service than before. Warmest Regards, Gloria Vera Kristie Marketing Communications Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Gloria 於 2015年1月31日的回應
Dear Sir / Madam, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for sharing the feedback with us and our apology for any inconvenience caused. We still keep on improving our service quality for better improvements. Once again thank you for the information given and hope to see you and your family again to our property. Kindest Regards, Gloria Vera Kristie Marketing Communications Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Gloria 於 2015年1月31日的回應
Dear Sir / Madam, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for sharing your constructive feedback with us and our apology as well for any inconvenience caused. Your feedback is surely ours to follow up for better improvements. Once again thank you for the information given. Kindest Regards, Gloria Vera Kristie Marketing Communications Manager

6/10 一般

Ilham

讚好：整潔度和職員與服務
於 2024 年 2 月住了 1 晚

8/10 不錯

Dany Ahmad

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚

2/10 很差

Mohammed

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Stay here if you want to sleep with cockroaches!
Horrible stay! When we entered our room at night itbwas full of cockroaches everywhere, on the bed in our bags and in our shoes! Receptionist and hotel were aware of the issue butbwere taking chances with guests. Tge momnet i complained they moved us to the newly renovated floor. Even then the room still smelled like drainage and the smell was stronger in the toilet. Avoid this hotel no matter what. Didnt expect Mercure to become such a third rate hotel.
於 2023 年 8 月住了 3 晚
Gloria 於 2023年8月24日的回應
Dear Mr. Mohammed,Thank you for sharing your feedback with us. Our deepest apologies for your staying experience with us regarding the rooms condition that were not to your expectation. We are truly sorry and do understand your disappointment. I have shared this unpleasant situation with our concerned team and taken note on it as a thorough evaluation for our further follow up and evaluation.Thank you once again for reaching out and allowing us to address the problem. We do hope there is still a chance for us to welcome you back with a better service than before.Warmest regards,Gloria Vera KristieGuest Experience Manager

10/10 優異

Ros

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Pool and the Pool Staff Andy very careing and friendly
於 2023 年 5 月住了 1 晚
Gloria 於 2023年6月11日的回應
Dear Ms. Ros,Thank you for the positive comment shared. Our Pool Team (Andy Jatmiko) will be so pleased to hear this and motivated to do even better in the future.Look forward to welcoming you and your family back on your next stay with us.Sincerely yours,Gloria Vera KristieGuest Experience Manager

2/10 很差

BYUNGCHUL

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 1 晚
MCC Ancol 於 2023年2月21日的回應
Dear Mr. BYUNGCHUL,Thank you for the score given to us regarding your stay experience in Mercure Convention Center, Ancol - Jakarta. Please allow me to express my sincere apology should there be any service delivery that was not to your expectation.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for sharing your concerns. It is our hope that you will give us the opportunity to better serve you in the near future.Sincerely yours,Gloria Vera KristieGuest Experience Manager

8/10 不錯

Farida Meity

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 1 晚
Gloria 於 2023年1月3日的回應
Dear Mrs. Farida,Thank you for staying with us. We really hope that we were able to fulfill your requests during your stay as expected.We look forward to seeing you and your family again.Kindest Regards,Gloria Vera KristieGuest Experience Manager

6/10 一般

Makoto

商務旅客
於 2022 年 12 月住了 2 晚
Gloria 於 2023年1月3日的回應
Dear Mr. Makoto,Thank you for the kind feedback given.Please allow me to express my sincere apology for any condition that was not to your expectation.At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Thank you for sharing your concerns. It is our hope that you will give us the opportunity to better serve you in the near future.Kindest Regards,Gloria Vera KristieGuest Experience Manager

10/10 優異

Jonna

讚好：整潔度、職員與服務、設施服務和住宿狀況
The restaurant and morning breakfast was good and the staff was helpful and friendly.
於 2022 年 7 月住了 23 晚
Gloria 於 2022年8月28日的回應
Dear Mrs. Jonna,Thank you for staying with us. We really hope that we were able to fulfill your requests during your stay as expected.We look forward to welcoming you back to Mercure Convention Center, Ancol – Jakarta.Kindest Regards,Gloria Vera KristieGuest Experience Manager

10/10 優異

Arief

家人同遊, 親子同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
UNIQUE IN JAKARTA
於 2022 年 8 月住了 1 晚
Gloria 於 2022年8月10日的回應
Dear Mr. Arief, Thank you for the review given to our Hotel regarding your stay experience with us. We really hope that we were able to fulfill your expectation during your stay with us. We look forward to seeing you and your family again. Best Regards, Gloria Vera Kristie Guest Experience Manager

10/10 優異

Sevi

於 2022 年 5 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel property was great. Only thing leaving it. Taxi is a must and for some reason you have to pay 25,000rph every time you come back in to grounds. It's not the hotel that's charging its a park where the hotel is at.
於 2020 年 2 月住了 4 晚
Francisca Maria 於 2020年3月1日的回應
Dear Sir/Madam, It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your stay at Mercure Convention Center Ancol-Jakarta. Our sincere apology to find out that during your stay here the levels of our services were less than satisfactory. We have shared with the concerned team as their evaluation and follow up for future improvement. Regarding the Ancol gate fees, as we are not part of Ancol Management. All the guest are required to pay personally whenever entering the Ancol areas as the fees is not included with the room rates and this information has been shared previously on all online booking channels as well as by direct booking through to our Hotel. Once again thank you for sharing the information. We will keep on improving our effort in giving more suitable performance. Hope we still have the chance to serve you much better in the near future. Kindest Regards, Francisca Maria Guest Experience Team

8/10 不錯

Masamah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚

6/10 一般

Yasmine Dwi

不滿：職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚

6/10 一般

真實旅客

デラックスの部屋に宿泊しました。となりの音が聞こえて、うるさいです。となりのベルの音なのか自分の部屋の音なのか、区別できないぐらいとなりの音が聞こえます。2日目はとなりがあまりにもうるさく耐えられず、とにかく静かな部屋に変更してもらいました。
於 2019 年 9 月住了 2 晚

10/10 優異

YU

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
アンチョール港に行くのに便利でした。 しかし、アンチョール地区に入る度に1人25,000ルピア取られるので気楽に中心街やコパ地区に出られません。ホテル滞在者は無料にすべき。
於 2019 年 9 月住了 1 晚

8/10 不錯

ESg

商務旅客
讚好：整潔度和職員與服務
Close to event venue. Staff made you feel welcome and helpful.
於 2019 年 8 月住了 1 晚

10/10 優異

真實旅客

於 2019 年 8 月住了 1 晚

6/10 一般

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、設施服務和住宿狀況
c The property was well maintained. However, the room that was initially allotted to us has a terrible odour akin to sewer smell. After highlighting it and requesting for a room change, we we pleasantly surprised with a room-upgrade.
於 2019 年 8 月住了 2 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
goede faciliteiten, ook voor kleine kinderen. vriendelijke badmeesters bij het kinderzwembad. Ook personeel van de catering (complimenten voor mevrouw iin en haar collega's tijdens het ontbijtbuffet!)
於 2019 年 8 月住了 2 晚

10/10 優異

真實旅客

家人同遊, 親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Kids friendly. Courteous staff. Keep up good work.
於 2019 年 8 月住了 1 晚

4/10 欠佳

Kenny

不滿：整潔度和客房舒適度
Overrated.
The room Is outdated. The window knobs are rusted. Towels are dirty. They don’t provide hand towels unless upon request. No soap dish on the sink. We booked 2 non smoking rooms and requested for adjacent. Instead got one of the adjacent room and other one down the hall. No availability I’m guessing. throughout the night, can smell cigarettes smoke seeping to our room. Constant loud noise outside the hallways. We booked for 3 nights of stay, After 1 night, we checked out early and adsorbed the cost for other 2 additional nights. For the price, wouldn’t come back.
於 2019 年 7 月住了 3 晚
Sisca 於 2019年7月28日的回應
Dear Mr. Kenny, Thank you for sharing the comment with us. Our sincere apology for the uncomfortable situation you experienced with us. We have shared your concern regarding the hotel, linens, including the cigarette smells that entering to the room with all leaders concerned for their kind evaluation and thorough follow up for future improvement. Once again thank you for the kind feedback. Hope we still have the chance to serve you and your family better in the near future. Kindest Regards, Francisca Maria Front Office Manager

8/10 不錯

真實旅客

於 2019 年 6 月住了 2 晚
Sisca 於 2019年7月28日的回應
Dear Valued Guest, Thank you for staying with us and giving us the rating. Our sincere apology for the uncomfortable situation you experienced with us. We hope if we could have the details of your concern for us to shared your concern with the Team for our evaluation by finding a better and effective solution in the future. Once again thank you for the kind feedback. We will keep on improving our effort in giving more suitable performance. Kindest Regards Francisca Maria Front Office Manager

8/10 不錯

真實旅客

於 2019 年 6 月住了 4 晚
Sisca 於 2019年7月28日的回應
Dear Valued Guest, Thank you for staying with us and giving us the rating. Our sincere apology for the uncomfortable situation you experienced with us. We hope if we could have the details of your concern for us to shared your concern with the Team for our evaluation by finding a better and effective solution in the future. Once again thank you for the kind feedback. We will keep on improving our effort in giving more suitable performance. Kindest Regards Francisca Maria Front Office Manager

10/10 優異

Irfan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Its so nice remain over night, will come again soon
於 2019 年 5 月住了 5 晚

6/10 一般

真實旅客

讚好：整潔度和住宿狀況
於 2019 年 5 月住了 2 晚
Francisca 於 2019年5月9日的回應
Dear Valued Guest, Thank you very much for your rating, we hope we could have more details of your concern for our evaluation for us to be able to serve you better in the future. Once again thank you and we hope we could still serve you in the future. Kind regards, Francisca Maria Front Office Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 5 月住了 1 晚

10/10 優異

真實旅客

於 2019 年 5 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
於 2019 年 4 月住了 3 晚

10/10 優異

Sani

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Friendly Staff and Good variety of breakfast
Friendly Staff, Fast check-in, many variety of breakfast western,mid eastern, and kocak food. Amazing swimming pool for Kids and Kids club' for free.
於 2019 年 4 月住了 2 晚

10/10 優異

Yuliana

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfort
Friendly staff, good ambience, good food. Comfort hotel
於 2019 年 4 月住了 2 晚

10/10 優異

Sherly

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Liburan Keluarga
Tempat yang bagus untuk liburan keluarga dengan fasilitas lengkap, lapangan olahraga, main sepeda, sayang kolam renang sedang renovasi
於 2019 年 3 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The check in time is at 4pm and that is kind of late
於 2019 年 3 月住了 6 晚

10/10 優異

Sharma (Stuttgart, Deutschland)

家人同遊, 商務旅客
讚好：職員與服務、設施服務和住宿狀況
Excellent hotel at excellent location with very helpful and polite staff. In particular guest relations officer Frans was extremely helpful. All in all a great experience.
於 2019 年 3 月住了 4 晚

10/10 優異

HISASHI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
また行きたい
部屋も広く、清潔でした。また、スタッフの動きも良く快適に過ごせました。朝食もたくさんの種類がありとても満足でした。
於 2019 年 2 月住了 1 晚

6/10 一般

真實旅客

不滿：住宿狀況
エアコンの温度調節できず、寒くて風邪をひいた。 周りに、スーパー、コンビニがない。 夕方近くを探索していたら、変な人から呼び込みらしき声をかけられた。 レジャー施設をいくつか整っていて、徒歩で行ける。
於 2019 年 1 月住了 1 晚
Francisca 於 2019年1月24日的回應
Dear Valued Guest, Thank you for the feedback. Please accept our sincere apologies for the inconvenience you may have experienced. We will keep on improving our effort in giving more suitable performance. Thank you once again and hopefully we still have the chance to welcome you back with a better service than before. Kindest Regards, Francisca Maria Front Office Manager

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：整潔度和住宿狀況
The hotel was near the beach, however it was unaccessible. It is like a small island by itself with many entertainment parks which is very suitable for families. This is totally not a business hotel, as our Grab drivers have to pay an entrance fee to come in. Upon entering the hotel room, I was greeted with a foul smell and there were ants everywhere. Breakfast was acceptable only, don't expect much. They don't have an egg station. I will not come back again.
於 2019 年 1 月住了 2 晚
Francisca 於 2019年1月29日的回應
Dear Valued Guest, Thank you for sharing the comment with us. Our sincere apology for the uncomfortable situation you experienced with us. We have shared your concern regarding the hotel entrance access, including the breakfast and cleanliness with all leaders concerned for our kind evaluation and thorough follow up for future improvement. Once again thank you for the kind feedback. Hope we still have the chance to serve you better in the near future. Kindest Regards, Francisca Maria Front Office Manager

8/10 不錯

真實旅客

讚好：職員與服務
السكن في انشول حلو من ناحية كل شي حولك بس اذا بتطلع من انشول وتدخل فيه رسوم لازم تاخذ كل يوم كرت من الفندق بعدد الاشخاص عشان ماتدفع الرسوم الصباح ازعاج من بدري تسمع اللي بالممر
於 2018 年 12 月住了 3 晚

6/10 一般

真實旅客

不滿：整潔度
Nice location hotel but should improve its service
Very efficient check-in and check-out process, good location, quite big room and nice views, no towels when checkin-need to wait for 2 hrs, house keeping did not clean the whole bed-only the quilt (next day), restaurant (breakfast) should improve on its service during peak period especially on its cleaness and hygienic
於 2018 年 12 月住了 2 晚

6/10 一般

Ime Fransiska

讚好：整潔度和客房舒適度
Kurang memuaskan. Makanan tidak enak untuk hotel sekelas itu. Parkir ribet, dan harus bayar tiap keluar masuk kawasan. Kebersihan didalam kamar ok.
於 2018 年 12 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
Room was quite comfortable, and the breakfast was very decent. It wasn’t too far from Ancol theme park. Would stay here again should I go to Ancol again.
於 2018 年 12 月住了 2 晚

6/10 一般

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Room quite new. Breakfast is terrible & not much variety.
於 2018 年 12 月住了 2 晚

8/10 不錯

Zurnardi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Waktu bersama istri dan anak
Tempatnya enak nyaman , tempat bermain anaknya juga enak kolam renang bersih dan selalu diawasi jadi aman buat anak anak juga cuma agak sedikit berisik dari tetangga sebelah, tapi yg lain ok lah
於 2018 年 12 月住了 1 晚

8/10 不錯

真實旅客

讚好：職員與服務和住宿狀況
Nice hotel ,near beach but not conecting door to the beach.
於 2018 年 11 月住了 1 晚