外觀

費爾蒙特碧玉公園旅館的評價

4 out of 5
費爾蒙特碧玉公園旅館
Old Lodge Road, Jasper, AB

評價

8.6

優異

10 分評分,優異;1001 則評價中有 593 則" "
8 分評分,不錯;1001 則評價中有 199 則" "
6 分評分,一般;1001 則評價中有 98 則" "
4 分評分,欠佳;1001 則評價中有 74 則" "
2 分評分,很差;1001 則評價中有 37 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

8.4/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
環境
環境不錯
於 2020 年 2 月住了 2 晚
Rei M, Quality Assurance Manager 於 2020年2月24日的回應
Thank you for taking the time to leave this excellent rating about your stay at the Fairmont Jasper Park Lodge.

10/10 優異

真實旅客

讚好:整潔度、設施服務和住宿狀況
於 2019 年 9 月住了 2 晚
Fairmont Jasper Park Lodge 於 2019年9月5日的回應
Thank you so much for taking the time to share your feedback on your recent stay. We hope to welcome you back to the Lodge again soon.

10/10 優異

Hung mui

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
一間非常美的度假酒店
環境超棒,房間很大很舒適,私家湖好美,感覺住在畫裡!
於 2019 年 8 月住了 2 晚
Fairmont Jasper Park Lodge 於 2019年9月5日的回應
Thank you so much for your positive comments, Hung mui! We look forward to welcoming you back again soon.

10/10 優異

min-hui

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It’s a good place
非常棒的景點和非常專業的服務
於 2019 年 8 月住了 2 晚
Fairmont Jasper Park Lodge 於 2019年8月26日的回應
Thank you for taking the time to leave feedback on your recent stay with the Lodge. We are so pleased to read that you had a great experience during your stay.

2/10 很差

真實旅客

家人同遊
不滿:職員與服務、設施服務和住宿狀況
酒店服务浮于表面。房间内丢失贵重物品无法找回。夜里房间周围不安静,无法休息好。投诉沟通效果很差,敷衍了事
於 2019 年 8 月住了 1 晚
Fairmont Jasper Park Lodge 於 2019年10月9日的回應
Thank you for taking the time to share your feedback.

8/10 不錯

Taeki

讚好:整潔度、職員與服務和住宿狀況
I do not know if the ladies at coffee shop on the lower ground floor are employees of Fairmont or independently run cofee shop. I thought they could do better with giving a bit of smile. The only room for improvement I would like to share from the recent stay at Jasper Park Lodge. Other than that it was 11 out of 10.
於 2024 年 5 月住了 2 晚

10/10 優異

Edward (Pleasanton)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚

8/10 不錯

Michael

伴侶同遊
讚好:整潔度和職員與服務
Lovely location but hotel bedrooms on upper floor of main lodge in dire need of renovation.
於 2024 年 5 月住了 1 晚
Fairmont Jasper Park Lodge 於 2024年5月6日的回應
Hello Michael, thank you for sharing your review! We have started a multi year renovation project that will include refreshing our guest spaces and a few public areas. We hope that you will be blown away once these rooms are completed! Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Hema

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice customer service. Parking spots are limited and you will need to walk up to your room unless staying in main lodge.
於 2024 年 4 月住了 2 晚
Fairmont Jasper Park Lodge 於 2024年5月6日的回應
Hello Hema, thank you for sharing your review. We are pleased that our staff provided you with great service! We hope to welcome you back again soon. Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Kaz

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly Staff
於 2024 年 4 月住了 3 晚
Fairmont Jasper Park Lodge 於 2024年5月6日的回應
Hello Kaz, thank you for your 5 star review! We can't wait to welcome you back again. Sincerely, Fairmont Jasper Park Lodge.

10/10 優異

Eli

於 2024 年 4 月住了 5 晚
Fairmont Jasper Park Lodge 於 2024年5月6日的回應
Hello Eli, thank you for taking time t share your review. We hope to welcome you back again soon! Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Rod

讚好:整潔度、職員與服務和住宿狀況
Unbelievable service
於 2024 年 4 月住了 3 晚
Fairmont Jasper Park Lodge 於 2024年5月1日的回應
Hello Rod, thank you for leaving a 5 star review. We are so happy to hear that our staff provided you with the service that your deserve! We hope to welcome you back again soon. Sincerely, Fairmont Jasper Park Lodge

2/10 很差

Conny

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
When there is renos going on with no microwave, bad food for esy yo much money
於 2024 年 4 月住了 2 晚
Fairmont Jasper Park Lodge 於 2024年5月6日的回應
Dear Conny, We are sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us directly if there is anything you would like to discuss.Sincerely, Fairmont Jasper Park Lodge

2/10 很差

Stephan (Edmonton)

伴侶同遊
讚好:設施服務
不滿:整潔度、職員與服務和住宿狀況
JPL has gone down in quality on all aspects. JPL’s breakfast used to be one of the best breakfasts in Jasper. Their buffet is now subpar to a common diner breakfast. When we stayed there, it was the mayfly season. It was impossible to walk around the resort without walking through swarms of them. But, that wasn’t bad at all compared to the swarms of mosquitoes. Our cabin was full of them. We had contacted the front desk and asked for some mosquito repellent. They said someone was going to bring it over and no one did. My wife has an allergy to mosquitoes and we ended up checking out a day early to avoid the consequences. When we explained the situation to the JPL front desk they pretty much said “too bad, so sad.” While staying there, we had dinner at Orso Trattoria. While the service was amazing, the food choices were very pedestrian and unappetizing. It was a very disappointing experience. I don’t think we’ll be returning to JPL.
於 2024 年 4 月住了 3 晚

10/10 優異

Xiaoling

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice property with a nice lake
於 2024 年 4 月住了 1 晚
Fairmont Jasper Park Lodge 於 2024年5月1日的回應
We are so happy to hear that you enjoyed your stay with us, Xiaoling! JPL truly is a special place in the heart of the Rocky Mountains. We hope to welcome you back again soon. Sincerely, Fairmont Jasper Park Lodge

4/10 欠佳

Selina

伴侶同遊
不滿:整潔度
Quite disappointed overall. The reputation of the hotel was not upheld. While some factors such as very loud neighbours are out of their control, the overall cleanliness of the room was disappointing and very dated for the cost of accommodations. Most amenities were unavailable for the current season, and those available, such as the pool, was overcrowded. Dinner took an hour to come out and was not brought all together, some apologies were made to correct the matter, but most of what was said was sorry without any other follow up. Overall experience was less than satisfactory and I would not stay here again.
於 2024 年 4 月住了 1 晚
Fairmont Jasper Park Lodge 於 2024年5月1日的回應
Thank you for taking the time to share your feedback with us, Selina. We apologize for any disappointment you experienced during your stay. The spring season is a transition time where the snow activities are limited, however, we do offer yoga /fitness classes, bike rentals, a golf simulator and experiences classes (photography,heritage tours) for our guests, in addition to the pool and hot tub access. We have also embarked this Feb on a multi year, multi phase renovation project that will ensure a refresh to our guest rooms and some public spaces. We hope that you choose to stay with us again in the future to experience everything that the resort has to offer.Sincerely, Fairmont Jasper Park Lodge Manager

10/10 優異

Christopher

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Construction on property. Call ahead to get a report on the progress.
於 2024 年 4 月住了 2 晚
Fairmont Jasper Park Lodge 於 2024年5月1日的回應
Hello Christopher, thank you for leaving your 5 star review! You are correct that we have begun our multi year renovation project. It will be done in phases and we will be focusing on our cabin renos in sections to avoid disturbances as much as possible. We know it will all be worth it when everything is completed!Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Chad

於 2024 年 4 月住了 1 晚

2/10 很差

Eugen

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Overpriced, completely run down, shabby furnishings, abysmally bad food
於 2024 年 4 月住了 2 晚
Fairmont Jasper Park Lodge 於 2024年5月1日的回應
Hello Eugen, Thank you for leaving your feedback. It will only ensure our teams can improve and uphold our luxury standard. JPL is unique in that many of our loyal guests prefer our heritage log cabins and explore our 700-acre property to truly immerse themselves in the National Park. However, we do understand that it's not everyone's cup of tea. As for our room products, we are very excited that our property has embarked on room renovations to elevate the inside of our cabins. If you have any specific queries you'd like to address directly, please do not hesitate to contact us directly. Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Kristina

讚好:整潔度、職員與服務和住宿狀況
Beautiful!
於 2024 年 4 月住了 2 晚
Fairmont Jasper Park Lodge 於 2024年5月1日的回應
Dear Kristina, thank you for your review. We are happy that your stay was enjoyable and we hope to welcome you back again soon! Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Sarah

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was amazing to be surrounded by beautiful mountains and a gorgeous lake. We loved the pool and hot tub area. The spa was so relaxing and professional. Although the room was clean and nice, the walls were thin and we could hear all conversations and noises happening in the rooms beside us.
於 2024 年 4 月住了 4 晚
Fairmont Jasper Park Lodge 於 2024年5月1日的回應
Dear Sarah, thank you for sharing your review. We are so happy to hear that you found rest and relaxation enjoying the amazing natural beauty. We hope to welcome you back again soon! Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Wanda

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Fairmont Jasper Park Lodge 於 2024年5月1日的回應
Dear Wanda, thank you for your review. We are happy to see that your stay was a pleasant one and hope to welcome you back soon! Sincerely, Fairmont Jasper Park Lodge

2/10 很差

Robert

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
We got a good deal booking through here but seeing the $1100 price tag attached to these “cabins” in July is laughable. Spend your money in town and stay in a hotel there. “Rustic” doesn’t even begin to describe what you will be experiencing. The curtains are so old, they are pilling and look like a cat was shredding them. The fridges don’t keep anything cold. And when you see the cleaning staff walking around with a pail and what appears to be a rag and a spray bottle, it doesn’t give you the feeling of wanting to drink out of the glasses or anything really. The phones in the 100 cabins apparently don’t work. Upon arrival we were told a “ticket” would be made and the phone would be fixed. After a medical emergency and spotty cell reception I had to call the ambulance from my room as my mother’s cabins didn’t work. Her friend was later flown to the city to a hospital with a life threatening condition. Not cool. And called for valet, no one showed up so I drove my car to the front. The bellman accepted a tip to “park” my car. When we returned for dinner I was surprised to see my car in the same spot. When I inquired what was going on it was explained to me that they leave cars at the front when it’s not busy. Which is fine but why accept the tip?!?! The food was meh at best and be prepared to take out a second mortgage if you like wine…. $32 for a glass of mediocre Tom Gore is laughable. You aren’t an isolated island so upcharging like that isn’t necessary.
於 2024 年 4 月住了 2 晚
Manager 於 2024年5月1日的回應
Dear Robert, thank you for bringing your concerns forward to us and allowing us an opportunity to discuss your situation directly. We are pleased that we were able work with you to provide a successful resolution and we hope to welcome you back in the near future.

10/10 優異

David

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Fairmont Jasper Park Lodge 於 2024年5月1日的回應
Dear David, we are happy that you enjoyed your stay! We hope to welcome you back again soon. Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Rayanne

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing service at the JPL, very pet friendly. Had a great stay.
於 2024 年 4 月住了 2 晚
Manager 於 2024年5月1日的回應
Dear Rayanne, thank you for sharing your review. We are so pleased that all members of your family enjoyed a great stay! We hope to welcome you back again the future. Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Shawn

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Great place to stay. Can’t wait to do it Gain
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月29日的回應
Dear Shawn, we We are so happy that your stay was a great one and we would love to have you back! Sincerely, Fairmont Jasper Park Lodge

6/10 一般

Lloyd

讚好:整潔度、設施服務和住宿狀況
Beautiful property in the middle of the Alberta Rocky Mountains Pricey, even when they clearly are at low capacity Staff good for most part. Clear that some are focused on tips. Great entertainment in the evening
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月16日的回應
Dear Lloyd, thank you for your review. We do our best to offer regional artists a venue and we are happy to hear that you enjoyed the entertainment! Sincerely,Fairmont Jasper Park Lodge

8/10 不錯

Olga

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice resort, clean, in a amazing place. But king size mattress was really strange, it was queen size bed with king size mattress
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月16日的回應
Dear Olga, thank you for your review. We are happy to hear that you enjoyed your time at the resort and we hope to welcome you back again soon.Sincerely,Fairmont Jasper Park Lodge

10/10 優異

Denise

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月16日的回應
Thank you for your 5 star review, Denise! We are delighted that you enjoyed your stay and hope to welcome you back again soon.Sincerely,Fairmont Jasper Park Lodge

10/10 優異

Cheramie (Midland)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Manager 於 2024年4月16日的回應
Thank you for your 5 star review, Cheramie! We are delighted that your stay was a wonderful one and hope to welcome you back again soon.Sincerely,Fairmont Jasper Park Lodge

10/10 優異

Lisa

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had an amazing time at the JPL. We had a chance to really relax and enjoy the beautiful setting. The staff were friendly and efficient. The spa was incredible - I was fortunate to go on 2 separate days. We wished we could have stayed longer. Our only complaint was that the heat in our room could not be shut off and we needed to sleep with the window open during our stay.
於 2024 年 3 月住了 6 晚
Manager 於 2024年4月8日的回應
Thank you for taking the time to review your recent stay, Lisa. I'm happy to hear you were able to spend some quiet time recharging and relaxing in the mountains, and appreciate your feedback about the room. We look forward to welcoming you back again soon.

8/10 不錯

Shawn

讚好:整潔度和職員與服務
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月8日的回應
Hello Shawn, thank you for your review, We're so happy to hear that you enjoyed your stay with us and hope to welcome you again soon.Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Serena

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful area with nice walking trails and dog friendly.
於 2024 年 3 月住了 3 晚
Manager 於 2024年4月8日的回應
Hi Serena, thank you for taking the time to leave a 5-star review. We are so happy that you were able to experience all there is to Jasper alongside your furry friend. We look forward to welcoming you back to the Lodge in the near future.Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Anand

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Can include Breakfast as complimentary!
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月8日的回應
Hi Anand, that you for leaving a review. We are delighted to see that you enjoyed your stay and hope to welcome you back in again soon.Sincerely Fairmont Jasper Park Lodge

10/10 優異

Sara

於 2024 年 3 月住了 2 晚
Fairmont Jasper Park Lodge 於 2024年5月1日的回應
Dear Sara, thank you for your 5 star rating! We are pleased that you enjoyed your stay and hope to welcome you back again soon. Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Sukhdeep

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
JPL is a great property with much to do. Service was friendly and often exceptional. The special family activities for spring break/Easter were much appreciated. We stayed in a renovated room which was great. There were limited dining options on site for people with dietary restrictions. However, Jasper town is only a short drive away.
於 2024 年 3 月住了 3 晚
Manager 於 2024年4月8日的回應
Thank you, Sukhdeep, for your wonderful review. Your glowing comments have been passed along to our staff who strive to provide an amazing experience to our guests. I have also shared your comments regarding dietary options with our culinary team for their future consideration. Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Olivia

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月8日的回應
Hello Olivia, thank you for your review. We are delighted that you enjoyed your stay and hope we can welcome you back again soon.Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Rick

於 2024 年 3 月住了 1 晚
Manager 於 2024年4月29日的回應
Dear Rick, we are so glad to see your stay was a good one. Thank you for your review! Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Marthinus

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to be.
於 2024 年 3 月住了 3 晚
Manager 於 2024年4月8日的回應
Hello Marthinus - thank you so much for your review. We are pleased that you had an enjoyable stay and look forward to welcoming you back again soon.Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Gurmeet

讚好:整潔度、職員與服務、設施服務和住宿狀況
Five stars
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月8日的回應
Hello Gurmeet - thank you for your 5 star review We're happy to hear you enjoyed your stay and received exceptional service from our team! We hope to welcome you back again soon.Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Christina

讚好:職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月8日的回應
Hello Christina - thank you so much for your review. We are pleased that you had an enjoyable stay and look forward to welcoming you back again soon.Sincerely, Fairmont Jasper Park Lodge

6/10 一般

Kayla

伴侶同遊
讚好:整潔度和職員與服務
不滿:設施服務
Parking is very inconvenient at this property. All spaces where we were supposed to park were full and we had to walk 15 min from the parking lot to our place. Place was great but also not as advertised in the photos. The food at the lodge was poor quality for the price. Go and eat in Jasper and pay 1/2 price
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月8日的回應
Hello Kayla - Thank you for leaving your feedback. It will only ensure our teams can improve and uphold our luxury standard. JPL is unique in that many of our loyal guests prefer our heritage log cabins and explore our 700-acre property to truly immerse themselves in the National Park. This layout can make parking a challenge. please know that our valet team is always willing to assist you in parking. We are also very excited that our property has embarked on room renovations to elevate the inside of our cabins. If you have any specific queries you'd like to address directly, please do not hesitate to contact us directly.Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Nerissa

於 2024 年 3 月住了 2 晚
Manager 於 2024年4月29日的回應
Dear Nerissa, thank you for staying with us! We are so glad to see that your stay was a great one. Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Gellie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed the hot pool and nice view, and my son also liked the planetarium experience.
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月8日的回應
Dear Gellie, thank you for taking the time to leave a 5-star review. We are happy to hear that you had the chance to enjoy many of the amenities around the property and that you were able to enjoy the stellar view from our outdoor heated pool! We hope to welcome you back again soon.Sincerely, Fairmont Jasper Park Lodge

2/10 很差

Sarah

不滿:整潔度、職員與服務和住宿狀況
Parking is very far from rooms. Rooms have thin walls and thus is noisy. Paint is peeling. No desk space in rooms. Very expensive cost for the quality of the stay. I highly discourage staying here.
Manager 於 2024年4月5日的回應
Thank you for your review, Sarah. We are sorry to hear that your stay did not meet expectations. Please know that we have started a much anticipated multi year, multi room renovation project that will touch all guest rooms and some public areas. We are confident that the refreshed rooms will exceed your expectations once completed.Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Kate

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Always wonderful
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月5日的回應
Thank you for your review, Kate. We are delighted to hear that you feel this way about the JPL. We hope to welcome you back again soon.Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Ewa

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is an iconic Canadian Rockies destination! It does not disappoint.
於 2024 年 3 月住了 3 晚
Manager 於 2024年4月5日的回應
Thank you for your review, Ewa. We appreciate your kind words about the stunning setting of our property. We hope to welcome you back again in the future!Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Mary Ann

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Really cool activities going on. Everyone was so nice and accommodating. Good experience
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月5日的回應
Hello Mary Ann - Thank you so much for taking the time to leave us this five star review! We are so happy to hear about your experience and are pleased that you enjoyed all of our resort activities. We hope that you come back to visit us again soon. Sincerely, Fairmont Jasper Park Lodge

8/10 不錯

Carolyn

讚好:整潔度、職員與服務和住宿狀況
We’ve stayed at this property several times and it’s always so lovely. We love Jasper! The lodge is beautiful - my only issue was the lounge on Saturday afternoon, we almost left as it took a super long time to get service. We also saw another couple get up and leave during this time as no one had served them and it seemed as though there was an abundance of wait staff just hanging around. We went back in the evening for a drink and sat at the bar and had great service at that time. Other than that, it was great as usual.
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月5日的回應
Hello Carolyn - Thank you for providing your feedback. We are delighted that you keep coming back to JPL and appreciate what a special place this is. regarding your visit in the lounge, we appreciate your comments and please know they have been shared with our upper management team to address the concerns you mentioned as this of course is not the Fairmont experience we wish our guests to have. Thank you again for sharing your experience and we look forward to welcoming you back again in the future.Sincerely, Fairmont Jasper Park Lodge

10/10 優異

Paul

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
great location
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月5日的回應
Thank you for leaving us a review, Paul. We agree that Jasper is a special place and we are delighted that your stay was an enjoyable one. We hope to welcome you back again soon.Sincerely, Fairmont Jasper Park Lodge