Lors de la première journée d’hébergement, j’ai dû changer de chambre à cause de la présence d’un rongeur dans ma chambre et on ne m’a offert aucune compensation. Est-ce normal?
Richard
於 2024 年 4 月住了 2 晚
4/10 欠佳
Mary
親子同遊
2024年4月12日
不滿:整潔度、職員與服務和設施服務
**They are doing renovations on the property** We had to walk around the back of the building to use a separate entrance to get to the elevator because it was not accessible from the main entrance. This was not convenient at night with a child coming back from dinner. When I got ready for bed the 1st night I noticed hair on my sheets when I pulled the blanket back. No one would bring clean sheets to my room because “no one was available” so I had to go downstairs from the 5th floor to get clean sheets. On my walk down to the front desk housekeeping was in front of me walking the sheets to the front desk (she could have dropped them off at the room). The night before checking out I called and asked for a late checkout, they said no problem. The next morning they were calling the phone right at 11 asking when I was checking out. They also sent housekeeping to ask this even tho I had already spoke with someone. Late checkout was at 12, they were calling again at 11:45 to see if I was close to leaving. Common areas of hotel were clean. Some of the staff were friendly when we crossed paths. Hotel seemed empty for the most part, we only saw a couple other guest and parking lot was empty. Probably wouldn’t stay at this hotel again.
Mary
於 2024 年 4 月住了 3 晚
6/10 一般
Brandon
伴侶同遊
2024年4月12日
讚好:住宿狀況
不滿:職員與服務
Everything overall was fine but no hot water in our bathroom which was not ideal. But the property was nice and super convenient to NY which was a huge plus.
Brandon
於 2024 年 4 月住了 2 晚
4/10 欠佳
Jenna
2024年4月10日
不滿:整潔度、職員與服務和住宿狀況
Jenna
於 2024 年 4 月住了 3 晚
2/10 很差
jack
家人同遊
2024年4月10日
讚好:整潔度
They checked in the people that one was in front of me and the people were behind me, but they said my room is not ready because it’s paid by Expedia
jack
於 2024 年 4 月住了 2 晚
8/10 不錯
Indira
2024年4月9日
讚好:整潔度、職員與服務和住宿狀況
Indira
於 2024 年 4 月住了 2 晚
8/10 不錯
McKenzie
家人同遊
2024年4月7日
讚好:整潔度和設施服務
Plenty of parking, I felt very safe traveling with my family, super cheap and convenient bus service right out front takes you NYC just blocks from times square. Seriously the bus service was so nice. Good restaurants right across the street. The staff was not super helpful at times. I called down a couple times to see if they had a fan that I could use and nobody every gave me an answer, and I definitely didn't get a fan. Everything was super clean and remodeled, showers were beautiful. Overall we would definitely stay here again for future trips to NYC.
McKenzie
於 2024 年 4 月住了 2 晚
6/10 一般
Lynn
家人同遊
2024年4月7日
Premierement on a eu une surcharde 220$ pour stationnement car on laissait notre auto pour 11 jours elle m a dit que c est nouveau car changement administratoon