6/10 一般
真實旅客
商務旅客
2019年12月7日
讚好:整潔度和住宿狀況
不滿:職員與服務
Substandard service
A lovely facility with sizable rooms, nice pool and delicious food. The service was not up to standard as at check in we were not informed of ANY house rules and it was rather challenging when we returned from dinner having being locked out of the entire hotel section and no security guard or assistance was in sight. Luckily a helpful guest was awake and could assist us to get in to our room otherwise it would have been an uncomfortable night outside for us. The management also expressed no apologies for this poor service and miscommunication on their side.
真實旅客
於 2019 年 11 月住了 1 晚