We had to practically bed for clean towels. Everyday when they did bring them, they were still wet. The staff came across as being nice, but the cleanliness, willingness to provide good customer service was absent in all areas. I have to check out of the hotel two days early and they refused to give me a refund. Hence for reasons of laziness, subpar customer service and refusal to give me a refund, I rate them a 2 overall.
Benjamin
於 2024 年 4 月住了 3 晚
8/10 不錯
真實旅客
多人同遊
2023年12月23日
讚好:整潔度和客房舒適度
真實旅客
於 2023 年 12 月住了 1 晚
8/10 不錯
Brian
家人同遊
2023年12月11日
讚好:客房舒適度
Great Value for family
Stay was great, the kids loved the pool area.
Brian
於 2023 年 12 月住了 3 晚
10/10 優異
Alan
2023年2月19日
Alan
於 2023 年 2 月住了 7 晚
10/10 優異
Mubanga
2023年1月8日
讚好:整潔度、設施服務和住宿狀況
Pleasant staff, lovely room, great value for money. I will stay here again.
Mubanga
2/10 很差
Tendayi Percy
商務旅客
2023年1月3日
不滿:整潔度、設施服務和住宿狀況
The property is not as advertised and has a lot of bugs.
Tendayi Percy
8/10 不錯
Myron
2022年12月25日
讚好:整潔度和客房舒適度
Great staff, always helpful. Good location.
Housekeeping was very good, they would come and clean and tidy up every day if you like. The staff was very friendly.
My only complaint was load-shedding, right in the middle of washing my clothes the electricity shuts down which lasted for about 2-3 hours, in turn, my clothes were stuck in the washing machine for a few hours.