You cannot check in when you reach the property but contact the contact person and wait. It took me about an hour for checking in. The room was big but insufficient living necessities were provided. No bottled water, teethbrush, slippers were provided in this room so make sure you have to bring or buy before you reach the property. Luckily the property located next to two shopping centres so you can get all necessities you need.
真實旅客
於 2019 年 2 月住了 3 晚
Rajes,Admin 於 2019年6月7日的回應
Dear
Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services.
We hope we will be able to serve you better on your next visit.
2/10 很差
Yuen Hin
2019年12月7日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Yuen Hin
於 2019 年 12 月住了 1 晚
6/10 一般
真實旅客
伴侶同遊
2019年11月23日
讚好:整潔度和住宿狀況
不滿:職員與服務和設施服務
The apartment was spacious but the furniture was Low quality. Check in was also not as smooth. Messaged the property for check in instructions but didn’t receive any response. Had to call Expedia to help get a response from the property. But was still not clear on the procedures. On top of it, the property did not have a reception.
真實旅客
於 2019 年 11 月住了 2 晚
Rajes 於 2019年11月25日的回應
First and foremost, thank you very much for sharing your experience with us.
We are deeply concerned by the experience you had as we pride ourselves with providing excellent experiences each and every time. Please accept my sincere apologies as we have clearly failed to deliver on our promise during your stay.
We are in the process of looking into each of the items you have raised and are addressing the technology and facilities in order to avoid this from repeating in the future. Please bear with us.
Thank you again for raising your valuable experience. It truly helps us to do better each and every time.
10/10 優異
真實旅客
2019年10月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 10 月住了 3 晚
Rajes 於 2019年10月22日的回應
Thank you for your compliments and we're so happy to hear that you had a good stay at Suasana Private Suites by Subhome. We hope to welcome you back soon.
10/10 優異
Modhel
家人同遊
2019年9月26日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing!! More space for family.
Modhel
於 2019 年 9 月住了 6 晚
Rajes 於 2019年9月27日的回應
Thank you for your compliments and we're so happy to hear that you had a good stay at Suasana Private Suites by Subhome. We hope to welcome you back soon.
10/10 優異
真實旅客
2019年7月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 5 月住了 1 晚
Rajes 於 2019年7月12日的回應
Dear
Thank you for your compliments and we're so happy to hear that you had a good stay at Suasana Private Suites. We hope to welcome you back soon.
6/10 一般
Zuleeyantee
2019年6月19日
讚好:職員與服務、住宿狀況和客房舒適度
不滿:整潔度
Everything was fine except for the towels given by housekeeping. They were torn with holes and stained. Should not be kept on the first place. I did feedback to the representative of Subhome and he was taken aback. Please take note.
Zuleeyantee
於 2019 年 6 月住了 2 晚
Rajes,Admin 於 2019年6月20日的回應
Dear Zuleeyantee
Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services.
We hope we will be able to serve you better on your next visit.
10/10 優異
Koh
2019年5月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Location
The apartment is very cozy and spacious, it is the same as booking directly thru Suasana Suite. The only con is you need to contact thru what's App or phone. I love the TV, large and good.
Check-in time is 2.30pm.
The best part is the location, so close to shopping malls, good eateries and CIQ.
Koh
於 2019 年 5 月住了 1 晚
Rajes,Admin 於 2019年6月12日的回應
Dear Koh,
Thank you for your compliments and we're so happy to hear that you had a good stay at Suasana Private Suites ,"10" rating and good comments sharing your experience in Expedia.
I do hope that we will have the pleasure of welcoming you back again soon.
10/10 優異
Jessica
伴侶同遊
2019年4月26日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Spacious & well maintained.. near to shopping malls.. will stay again.
Jessica
於 2019 年 4 月住了 1 晚
Rajes,Admin 於 2019年6月7日的回應
Dear
Jessica
Thank you for your compliments and we're so happy to hear that you had a good stay at Private Suites by Subhome. We hope to welcome you back soon.
8/10 不錯
Lee Ping
2019年4月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Comfort
Overall is good. If can have floor map on the door step and outside bathroom will be more perfect.
Lee Ping
於 2019 年 4 月住了 1 晚
Rajes,Admin 於 2019年6月7日的回應
Dear Lee Ping
Thank you for your feedback. We're so sorry that we were not able to meet your expectations. Your feedback is valuable to us, as we continue to improve our services.
We hope we will be able to serve you better on your next visit
8/10 不錯
SSUYUAN
2019年3月24日
讚好:住宿狀況和客房舒適度
不滿:職員與服務
SSUYUAN
於 2019 年 3 月住了 2 晚
Rajes,Admin 於 2019年6月7日的回應
Dear Ssuyuan
Thank you for rating in Expedia review. By looking at scoring, we might have fell short in some areas.
I would love to hear some constructive feedback for our further improvements. Your feedback is valuable to us, as we continue to improve our services.
We hope we will be able to serve you better on your next visit.
10/10 優異
Ya Ching
2019年3月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A good impression for the stay
Although when we just reach the hotel, we took longer time to contact the receptionist to check in. (But We were ahead of time for check in , at first we just wanted to deposit our luaggage. End up we check in earlier. ) I suggest outside of the bathroom can put a carpet avoid from slippery. But overall is still a good impression of the stay. Thank you for the service :) It was a good experience! and we like it a lot !!!
Ya Ching
於 2019 年 3 月住了 1 晚
Rajes,Admin 於 2019年6月7日的回應
Dear Ya Ching
First and foremost, thank you very much for sharing your experience with us.
We are deeply concerned by the experience you had as we pride ourselves with providing excellent experiences each and every time. Please accept my sincere apologies as we have clearly failed to deliver on our promise during your stay.
It truly helps us to do better each and every time.We hope we will be able to serve you again soon.
8/10 不錯
真實旅客
商務旅客, 多人同遊
2019年3月5日
讚好:設施服務和住宿狀況
Accessible, very near to my event that day.
I will come back
真實旅客
於 2019 年 2 月住了 1 晚
Rajes,Admin 於 2019年6月7日的回應
Dear
Thank you for your compliments and we're so happy to hear that you had a good stay at Private Suites by Subhome. We hope to welcome you back soon.
8/10 不錯
TENG TENG
2019年2月21日
讚好:職員與服務、住宿狀況和客房舒適度
Not bad overall
It's really spacious and overall in good and comfortable condition. Ideal for families and group of friends. Only towels and shampoo/shower gel is provided so do bring your other toiletries need (e.g. toothbrush, toothpaste, shaver). Toilet in the master bedroom has lots of ants. Wi-fi connection is unstable and only connectable from the master bedroom. The check-in process is hassle-free although there is no reception counter, just give them a call and they will guide you accordingly.
TENG TENG
於 2019 年 2 月住了 1 晚
Rajes,Admin 於 2019年6月7日的回應
Dear Teng Teng
First and foremost, thank you very much for sharing your experience with us.
We are deeply concerned by the experience you had as we pride ourselves with providing excellent experiences each and every time. Please accept my sincere apologies as we have clearly failed to deliver on our promise during your stay.
Thank you again for raising your valuable experience. It truly helps us to do better each and every time.
2/10 很差
真實旅客
多人同遊
2019年1月22日
不滿:整潔度、職員與服務和住宿狀況
The 3-bedroom property was not sufficiently clean - there were trails of ants crawling all over the place. Ants would crawl up on us when we were on the bed and sofa. The common shower had no hot water despite us switching on the water heater. Our repeated messages to Subhome regarding the water heater issue were ignored and the issue was not resolved during our 2-days stay (6 of us ended up sharing one bathroom). There were also no toiletries except two bottles of cheaply-scented body shower and shampoo - it was not sufficient at all for 6 pax over a 2-days stay. There were also no bathroom mats and we could not dry our feet after shower. We also had to ask repeatedly for the wifi password and despite reading our messages, Subhome refuses to respond. We had to write again the next day before we got a response. Even then, the password was inaccurate (we had to figure out by ourselves that Subhome made a mistake with the capital letters). This was an apartment for 6 pax but we were given only one access card. Lastly, Subhome was so unprofessional - it asked me to provide my credit card details over WhatsApp. When I refused citing security concerns, Subhome forwarded me other customer’s credit card slip to prove their point that this was their usual way of handling payment! This was a complete breach of customer’s confidential information. We are extremely unhappy with Subhome and we will be pursuing this matter directly with Expedia.
真實旅客
於 2019 年 1 月住了 2 晚
Rajes,Admin 於 2019年6月7日的回應
Dear
First and foremost, thank you very much for sharing your experience with us.
We are deeply concerned by the experience you had as we pride ourselves with providing excellent experiences each and every time. Please accept my sincere apologies as we have clearly failed to deliver on our promise during your stay.
We are in the process of looking into each of the items you have raised and are addressing the technology, the staff attitude and the cleanliness in order to avoid this from repeating in the future. Please bear with us.
Thank you again for raising your valuable experience. It truly helps us to do better each and every time.