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瓊斯伯勒燭木套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
瓊斯伯勒燭木套房酒店 (IHG 旗下酒店)
2906 Kazi St, Jonesboro, AR

評價

7.6

不錯

10 分評分，優異；195 則評價中有 74 則" "
8 分評分，不錯；195 則評價中有 64 則" "
6 分評分，一般；195 則評價中有 19 則" "
4 分評分，欠佳；195 則評價中有 18 則" "
2 分評分，很差；195 則評價中有 20 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

7.4/10 

設施服務

8.0/10 

住宿狀況

7.2/10 

環保程度

評價

8/10 不錯

Javier

寵物同遊
讚好：整潔度、職員與服務和住宿狀況
Nice and easy stay. Lobby was mostly taken up by boxes of new furnishings since it was being remodeled, but I saw that as a plus because they're improving.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Chris

家人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Checked in around 7 pm. Got back to the hotel around 11 pm. As we was walking up to our room the hotel staff was walking out of our room. When I asked what they was doing they said that all the rooms had not been booked right and they was checking to see if someone was in this room. Not very professional. Good thing I wasn’t already asleep when they let theirselves into my room. When I said something to the lady at the desk when I checked out, she acted like she didn’t care and when I asked her how she would feel about it she said she would be upset also and she turned and walked away. Been satisfied with Candelwood in the past but not sure I’ll be back. Hope someone up the food chain at this hotel actually reads this.
於 2024 年 4 月住了 1 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Place to sleep and be warm.
於 2024 年 1 月住了 3 晚
Julia 於 2024年1月29日的回應
Thank you for choosing Candlewood Suites we are happy to hear you had a nice warm place and a bed to sleep in we look forward to seeing you again..

8/10 不錯

David

家人同遊
讚好：職員與服務
Under renovation. Didn't know until there.
於 2023 年 11 月住了 1 晚
Bella 於 2023年11月15日的回應
Thank you for choosing Candlewood Suites and we do value our guest feed back I have talked to our front desk to take the proper measures to notify our guest before arrival we are under full renovation to improve our guest hotel experience once again I sincerely apologize

10/10 優異

Andy

讚好：整潔度、職員與服務和住宿狀況
great staff
於 2023 年 10 月住了 2 晚
Bella 於 2023年11月15日的回應
Thank you for staying with us at Candlewood Suites we are happy to hear you are pleased with our staff we look forward to seeing you again soon.

2/10 很差

Christina

家人同遊
不滿：整潔度、職員與服務和住宿狀況
The desk attendant was rude, the room smelled of cigarettes, the shampoo and body wash were completely empty, the bathroom was not clean.
於 2023 年 9 月住了 1 晚
Julia 於 2023年9月24日的回應
Thank you for taking your time to write a review we value each guest feed I do apologize your room smelled like smoke due to we are a non smoking hotel we are are gonna review our cleaning procedures and take the steps to ensure that our rooms meet the highest standards this is definitely not the level of services we provide our guest I will defiantly have a talk with our housekeeping team

2/10 很差

Sheron

家人同遊, 寵物同遊, 商務旅客
不滿：設施服務
We did not stay! Horrible property and surroundings.
於 2023 年 8 月住了 1 晚
Julia 於 2023年9月13日的回應
Thank you for sharing your feedback.We're sorry your experience didn't match your expectation we would love to make thing right please give us another chance

2/10 很差

Michael

家人同遊
不滿：整潔度、職員與服務和住宿狀況
I will never stay at this hotel again. It took 30 minutes to check in, then later they came to the door (at 10pm) and wanted to run a charge on our credit card. Room was pre-paid with Expedia, but they still double charged the room to my card. After multiple unreturned calls to management, the complaint was taken to the chain management who at least refunded some of the room. Room stinked badly, and all the desk staff did was offer a bottle of spray to cover the smell. I will avoid this place at all cost.
於 2023 年 7 月住了 1 晚
Juliegirl 於 2023年8月3日的回應
Please accept my sincerest apologies this is certainly not the level of our service we provide to our guest we take feed back like this very seriously I've spoken to our to make sure this doesn't happen again.

2/10 很差

Matthew

家人同遊
不滿：整潔度、職員與服務和住宿狀況
There was blood on the pillows room was very dirty. Black colored smuges on ceiling and matress. Building going through remodel and it was apparent in the room and hallways. When checking out the staff was extremely rude and disrespectful
於 2023 年 7 月住了 1 晚
Juliegirl 於 2023年7月27日的回應
I would like to say thank you for your feed back our staff wish you had a better experience it was a uncommon instance and our staff will do better in the near future we would love to make thing right so next time your in Jonesboro give us another chance.

10/10 優異

Larry

於 2023 年 7 月住了 1 晚
Juliegirl 於 2023年7月27日的回應
Our staff would like to say thank you for sharing you experience with us We hope to see you again soon.

2/10 很差

James

不滿：整潔度和住宿狀況
For the amount of money I paid it was not a good. I will never stay there again
於 2023 年 7 月住了 1 晚
Juliegirl 於 2023年7月27日的回應
We're so sorry that your experience did not match your expectations due to we are under renovation next time you are in Jonesboro please give us another chance

10/10 優異

Michael

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Great staff clean rooms comfortable beds! The only thing this hotel couldn’t provide was a fan!
於 2023 年 6 月住了 1 晚
Bella 於 2023年6月30日的回應
I am pleased to hear you enjoyed your your stay we appreciate your feedback I will share this information with the rest of our staff we will see about getting a fan for our guest

10/10 優異

Michael

商務旅客
讚好：整潔度、職員與服務和住宿狀況
The only thing that would have made this hotel better is a pool! Everything else was very nice! The owner was very respectful and a proudly served his city! I would definitely stay here again if I ever returned to Jonesboro!
於 2023 年 6 月住了 1 晚
Juliegirl 於 2023年7月27日的回應
Thank you for taking time to post a review we are happy to to hear you enjoyed your stay with us.. We look forward to welcoming you back to our hotel in the future.

2/10 很差

patty

於 2023 年 6 月住了 1 晚
Juliegirl 於 2023年7月27日的回應
We apologize that our service did not satisfy your expectations

4/10 欠佳

Lisa

寵物同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
The room that I had smelled musty. A distinct difference from the clean smell in the hallway. I had bicycles on a rack attached to my car and had to bring them into the room because I did not feel they would still be there in the morning. The pet fee is per dog which is absolutely ridiculous. I will NOT stay at this hotel again if this! I booked through Expedia and although Expedia charged me, the front desk would not let me check in without running my card again. This was resolved in the morning but very frustrating when trying to check in. Not a good experience at all and will NOT stay at this hotel chain again!
於 2023 年 6 月住了 1 晚
Juliegirl 於 2023年6月29日的回應
Thank you for choosing Candlewood Suites sorry aboutyour experience unfortunately Hotels do have pet fees I hope you accept our apologies about your experience at our hotel I will share this feed back with the rest of our staff next time your in Jonesboro Ark. please visit us again

4/10 欠佳

Terry

於 2023 年 5 月住了 1 晚
Julia 於 2023年5月22日的回應
Thank you for choosing Candlewood Suits I'm sorry to about your experience we do value your feedback the next time you are in Jonesboro please don't hesitate to give us a call. We hope you will visit us again..

6/10 一般

Jana

於 2023 年 5 月住了 2 晚

6/10 一般

Justin

商務旅客
讚好：職員與服務
不滿：整潔度和設施服務
Girl at front desk was friendly like always but the room didn't have a hair dryer and one of the towels was stained up and looked dirty
於 2023 年 4 月住了 1 晚
Julia 於 2023年4月24日的回應
Thank you for choosing Candlewood Suits and bringing the issue to our attention I do hope you accept our apology I will share this feed back to our staff so this will not happen again

2/10 很差

Jacquelyn

於 2023 年 4 月住了 1 晚
Julia 於 2023年4月13日的回應
the guest was not over charged I even talked to the guest on the phone on the phone and told she was not over charged//

2/10 很差

Joey

家人同遊
不滿：整潔度和住宿狀況
Room had musty or smoky smell, as well as the hallways, the entrance reeked of cigarette smoke, I booked a queen suite and they gave me a regular room with two double beds, not what i booked, and had no other rooms available. Only one luggage dolly for the entire hotel. Needless to say we left and booked at another hotel, will not be booking with candelwood again.
於 2023 年 2 月住了 2 晚
Julia 於 2023年3月7日的回應
Please accept my sincerest apologies this is certainly not the level of our services we like to provide our guest. We had taken your feedback on board and we will strive for improvements accordingly.Kind regards ,the team at Candlewood Suites

10/10 優異

Sandra

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
As soon as we got to our room, we realized we need a big comfy chair for my elderly mother. I called the desk and the easiest way was to change rooms. The had us all set up in the me room in less than 15 minutes. I appreciate them so much. My mother is very comfortable right now.
於 2023 年 1 月住了 1 晚
Julia 於 2023年3月7日的回應
Thank you for choosing our hotel we are glade to here your mother's stay was very comfortable we strive to make our guest happy, we look forward welcoming you back to our hotel. Kind regardsCandlewood Suites

2/10 很差

Jennifer

商務旅客, 多人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
We were not able to stay at this hotel. The first room was dirty and clearly had not been cleaned. The second room had stains on the sheets. The front desk staff was helpful and understanding. They refunded our money with no issue.
於 2022 年 8 月住了 1 晚

10/10 優異

Signe

讚好：整潔度、職員與服務和客房舒適度
USABLE BUT BROKEN!!!!!!!
The folks there was sweet but the room we were in was clean but a few items were broken. The hanging area in closet was broke and the shower caddy that holds the shampoo and other stuff was broken!!!! Even though things was broken they were still usable!!!!!!!
於 2022 年 8 月住了 1 晚

10/10 優異

Justin

於 2022 年 7 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Host
Our overnight stay turned out well after changing suites due to stale, smokey smell, carpet with crumbs and table surfaces not cleaned off. Host Pam was very accommodating by letting me check out other suites and pick the one best suited for my family. Appreciated her understanding and help.
於 2022 年 6 月住了 1 晚

4/10 欠佳

ROBERT (FAYETTEVILLE)

家人同遊
讚好：整潔度和住宿狀況
showed up at 1:30 due to Memphis meeting cut short. Understood check in time was 3:00pm. Told room not ready yet. Parking lot almost empty, didn't seem very busy. Said maybe I could get in around 2. Went for late lunch and returned at 2:00 and told not quite ready. At two thirty in a lobby w/o other customers' room still not ready. Told clerk that at 3:00 I either wanted a room or a statement of non availability. Five minutes later I had a room. Future Jonesboro trips will probably consider other arrangements. Otherwise room and price was good.
於 2022 年 5 月住了 1 晚

10/10 優異

James

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice, I know some hotels, motels remodel. With the amount of people stilling in these places ware and tear happens on a daily basics. We were very happy at our stay. It was quite and affordable.
於 2022 年 5 月住了 1 晚

10/10 優異

Charles

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quite, convenient location, and nice parking.
於 2022 年 5 月住了 1 晚

2/10 很差

Jeremiah

家人同遊
不滿：職員與服務和住宿狀況
Candlewood Suite-Jonesboro, Arkansas
Paid 250 plus for one night. Came in for college graduation. Room was very dilapidated.Thermostat for HVAC didn’t work upon arrival. There were no towels of any kind present in room when arrived. WiFi was intermittent if any at all. Drywall falling off in bathroom. Definitely would not stay at any Candlewood suites again. For the amount we paid we thought would be nicer.
於 2022 年 5 月住了 1 晚

4/10 欠佳

Stacey

多人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The hotel was dirty, the common areas and rooms. My first room smelled like smoke. Rob at the front desk was very kind. I do not recommend this property.
於 2022 年 4 月住了 2 晚

8/10 不錯

ROY

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place to stay....
Clean, up to date rooms. Only draw back is small lobby. Close to everything in Jonesboro.
於 2022 年 3 月住了 1 晚

2/10 很差

Jada

家人同遊, 親子同遊
Staff was very sweet and nice to me
於 2022 年 3 月住了 2 晚

8/10 不錯

Scotty

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 2 月住了 2 晚
Jamie Holladay 於 2022年2月14日的回應
Thank you for staying with us at Candlewood Suites Jonesboro, AR! We are so happy you enjoyed your stay and we look forward to seeing you again soon!

8/10 不錯

James

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was clean and pretty quiet. I would stay here again.
於 2022 年 2 月住了 1 晚
Jamie Holladay 於 2022年2月7日的回應
Thank you so much for staying with us at Candlewood Suites! We are so happy you enjoyed your stay! Looking forward to seeing you again soon!

10/10 優異

chanler

於 2021 年 12 月住了 1 晚

2/10 很差

frank

讚好：職員與服務
不滿：整潔度和住宿狀況
good location. it is run down though..........nasty appearance
於 2021 年 12 月住了 3 晚
Jamie Holladay 於 2021年12月14日的回應
Thank you for staying with us at Candlewood Suites Jonesboro, AR! I am sorry we did not meet your expectations but I can assure you we use your feedback to continually make changes to our brand. I hope that you will give us another opportunity to meet and exceed and your expectations!! Thank you again!!

8/10 不錯

Nathan

讚好：整潔度、職員與服務和住宿狀況
Overall a nice stay.
於 2021 年 11 月住了 1 晚
Jamie Holladay 於 2021年12月2日的回應
Thank you for staying with us at Candlewood Suites Jonesboro, AR! We are so happy you enjoyed your stay!

8/10 不錯

Jeremy

讚好：整潔度、職員與服務和住宿狀況
於 2021 年 11 月住了 1 晚
Jamie Holladay 於 2021年12月2日的回應
Thank you for staying with us at Candlewood Suites Jonesboro, AR! We are so happy you enjoyed your stay! Hope to see you again soon!

10/10 優異

Annie

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Business trip
It was all good....
於 2021 年 10 月住了 3 晚
Jamie Holladay 於 2021年11月9日的回應
Thank you for staying with us at Candlewood Suites Jonesboro AR! We are so happy you enjoyed your stay and we look forward to seeing you again soon!

8/10 不錯

Jonetta

讚好：職員與服務、住宿狀況和客房舒適度
於 2021 年 9 月住了 1 晚
Jamie Holladay 於 2021年11月9日的回應
Thank you for staying with us at Candlewood Suites Jonesboro AR! We are so happy you enjoyed your stay and we look forward to seeing you again soon!

6/10 一般

真實旅客

親子同遊
不滿：整潔度和設施服務
Dirty carpet, no shampoo or bath products, not even amount of utensils, ants and spiders in bathroom and on bedding.
於 2021 年 7 月住了 1 晚
Jamie Holladay 於 2022年2月7日的回應
Thank you for staying with us at Candlewood Suites Jonesboro, AR! I am so sorry we did not meet your expectations. I hope you will give us another opportunity to meet and exceed those expectations.

8/10 不錯

真實旅客

家人同遊
讚好：住宿狀況和客房舒適度
不滿：職員與服務
My go to place to stay.
Whenever I visit Jonesboro I prefer this hotel to any other because it was always nice and home feeling. This time it was just okay. Once I got there I had to wait about 20-30 minutes to check in because the clerk was no where to be found. Soon as she came she apologized but mam your not suppose to leave your desk unless it’s an emergency. The prices have gone up a lot. I’m used to paying at least $80 but now they are well over $100. I should have taken pictures of what the room look like that they don’t show on their site. The paint chipping in room, and bathroom. The dirty dingy towels that are still hung up like they are usable. They clerk said they were clean they just couldn’t get it back white. Well that just means someone is not washing right or not ordering enough to replace. There was an office chair in the room that needs to be disposed of because there was no more leather even in the chair. The bed was quite comfortable, and they usually are. I’m not persuading anyone from coming to this hotel. Like I said I prefer it over any. I just think they should do some upgrading.
於 2021 年 6 月住了 2 晚
Jamie Holladay 於 2021年6月28日的回應
Thank you so much for staying with us at Candlewood Suites, Jonesboro AR! We appreciate your feedback and want you to know that we are in the process of upgrading all our rooms and we look forward to seeing you again soon! Thank you again for your loyalty!!

10/10 優異

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice friendly staff
於 2021 年 5 月住了 1 晚
Jamie Holladay 於 2021年5月20日的回應
Thank you for staying with us at Candlewood Suites! We are so happy you enjoyed your stay and look forward to seeing you again soon!

8/10 不錯

Patsy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 3 月住了 2 晚
Jamie Holladay 於 2021年3月30日的回應
Thank you so much for staying with us at Candlewood Suites Jonesboro, AR! We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again soon!

6/10 一般

真實旅客

伴侶同遊
讚好：職員與服務和設施服務
Good lighting, access doors easy to get to and conveniently located.
於 2021 年 2 月住了 1 晚
Jamie Holladay 於 2021年3月30日的回應
Thank you so much for staying with us at Candlewood Suites Jonesboro, AR! We are happy to hear you enjoyed our location and our rooms! We look forward to seeing you again soon!

10/10 優異

Lisa

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 9 月住了 2 晚
Jamie Holladay 於 2020年10月7日的回應
Thank you so much for staying with us at Candlewood Suites!! We are so happy to hear you enjoyed your stay and we look forward to seeing you again soon!!

8/10 不錯

Mary

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 7 月住了 2 晚
Jamie Holladay 於 2020年8月18日的回應
Thank you for staying with us at Candlewood Suites Jonesboro, AR!! We are happy to hear that you enjoyed your stay with us and we hope to see you again soon!!

6/10 一般

Mimi (Jacksonville)

寵物同遊
讚好：整潔度、設施服務和住宿狀況
Maybe due to the Covid-19 restrictions, but the staff was seldom visible. The room smelled musty. The A/C blew cold air but the circulation did not go to all parts of the room. Not worth the money for one night.
於 2020 年 6 月住了 1 晚
Jamie Holladay 於 2020年6月15日的回應
Thank you for staying with us at Candlewood Suites! I am sorry we did not meet your expectations and I hope that you will give us the opportunity to serve you again.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2020 年 6 月住了 1 晚
Jamie Holladay 於 2020年6月15日的回應
Thank you for staying with us at Candlewood Suites! We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again!!

8/10 不錯

alisa

於 2020 年 6 月住了 1 晚
Jamie Holladay 於 2020年7月31日的回應
Thank you for staying with us at Candlewood Suites Jonesboro! We are happy to hear you enjoyed your stay and hope to see you again soon!!