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朱諾喜來登福朋酒店的評價

3 out of 5
朱諾喜來登福朋酒店
51 Egan Dr, Juneau, AK

評價

8.2

很好

10 分評分，優異；261 則評價中有 113 則" "
8 分評分，不錯；261 則評價中有 87 則" "
6 分評分，一般；261 則評價中有 32 則" "
4 分評分，欠佳；261 則評價中有 14 則" "
2 分評分，很差；261 則評價中有 15 則" "

8.8/10 

整潔度

8.4/10 

職員與服務

7.4/10 

設施服務

8.2/10 

住宿狀況

7.2/10 

環保程度

評價

10/10 優異

Dave

讚好：職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

2/10 很差

Krista (Anchorage)

於 2024 年 1 月住了 1 晚

10/10 優異

Kimberly

讚好：整潔度和職員與服務
於 2023 年 12 月住了 5 晚

6/10 一般

Janice

多人同遊
讚好：客房舒適度
於 2023 年 12 月住了 4 晚

10/10 優異

Yibin

10/10 優異

Joseph

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice sleep
於 2023 年 10 月住了 1 晚
Vanessa 於 2023年10月31日的回應
Thank you for staying with us at Four Points Juneau! We are glad to hear you enjoyed your stay. We appreciate your feedback and hope you stay with us again soon!

4/10 欠佳

Avinash (Allendale)

於 2023 年 10 月住了 3 晚
Vanessa 於 2023年11月16日的回應
Thank you for staying with us at Four Points Juneau! We apologize for not meeting your expectations during your stay. We appreciate your feedback and we hope you give us a second chance when your travels bring you back to Juneau.

4/10 欠佳

真實旅客

家人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務和客房舒適度
Check in was pathetic, both check in agent were rude non cooperative, hotels had lots of room available asked them to put all 7 rooms at one floor, I will never book the hotel again. No one was there to take luggage or help for anything. Service was really pathetic.
於 2023 年 10 月住了 3 晚
Vanessa 於 2023年10月5日的回應
Thank you for staying with us at Four Points Juneau! We apologize for your negative experience. Unfortunately, we do not regularly have the availability to accommodate such a large request. We apologize for not meeting your expectations and we hope you give us another chance when your travels bring you back to Juneau.

10/10 優異

Wendy

讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved the fresh coffee that was available every morning in the lobby., that the bus station was next door, and that there were a dozen bars, shops, restaurants, trailheads, and activities within walking distance. The window views and staff were nice. My only small complaint might be that a small continental breakfast would’ve been great. There are few breakfast places that open before nine in Downtown Juneau.
於 2023 年 9 月住了 2 晚
Vanessa 於 2023年9月25日的回應
Thank you for staying with us at Four Points Juneau! We are glad to hear you enjoyed the coffee and our convenient location! Unfortunately, the restaurant, McGivney's Sports Bar and Grill, is a separate business only open for lunch and dinner. The nearby restaurants open for breakfast are always a great option and we are glad to hear you were able to enjoy them. We hope to host you again when your travels bring you back to Juneau!

10/10 優異

Renelle (Carbondale)

於 2023 年 9 月住了 1 晚
Vanessa 於 2023年9月24日的回應
Thank you for staying with us at Four Points Juneau! We are glad to hear you enjoyed your stay. We appreciate your feedback and hope to see you again soon!

2/10 很差

Ronald R

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Vanessa 於 2023年8月18日的回應
Thank you for staying with us at Four Points Juneau! We apologize for not meeting your expectations regarding your stay. We appreciate your feedback and hope you stay with us again.

2/10 很差

Jamey (Reedley)

於 2023 年 8 月住了 2 晚
Vanessa 於 2023年9月6日的回應
Thank you for staying with us! We apologize for not meeting your expectations during your stay. We appreciate your feedback and hope you give us another chance when your travels bring you back to Juneau.

8/10 不錯

Jo

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Vanessa 於 2023年8月12日的回應
Thank you for staying with us! I am glad to hear you enjoyed your stay! We hope to see you again when your travels bring you back to Juneau!

8/10 不錯

Jo

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Vanessa 於 2023年8月9日的回應
Thank you for staying with us! We are glad to hear you enjoyed your stay! We appreciate the feedback and hope you stay with us again.

4/10 欠佳

Anh (Bellevue)

不滿：職員與服務、設施服務和住宿狀況
Rude service at the front desk. Room is old and doesn’t have AC so was very stuffy for those rare warm days.
於 2023 年 8 月住了 2 晚
Vanessa 於 2023年8月8日的回應
Thank you for staying with us at Four Points Juneau! We apologize for not meeting your expectations regarding some aspects of your stay. We hope to host you again when your travels bring you back to Juneau!

6/10 一般

Tracy

家人同遊
不滿：設施服務
Facilities were acceptable. Personnel were not very helpful especially the concierge. Good location. At least offer pastries. When we finally noticed the coffee pot it was empty.
於 2023 年 7 月住了 3 晚
Vanessa 於 2023年8月5日的回應
Thank you for staying with us at Four Points Juneau! We are glad to hear you enjoyed our downtown location. We apologize for not meeting your expectations regarding some aspects of your stay. We hope to host you again when your travels bring you back to Juneau!

6/10 一般

Karen

家人同遊
讚好：整潔度和職員與服務
The staff are super friendly and helpful. The property is in need of updating. For example, the bathroom had no fan.
於 2023 年 7 月住了 2 晚
Vanessa 於 2023年8月1日的回應
Thank you for staying with us at Four Points Juneau! We are glad to hear you enjoyed our staff service! I apologize we did not meet your expectations regarding the room. We hope to host you again when your travels bring you back to Juneau!

8/10 不錯

David

於 2023 年 7 月住了 1 晚
Vanessa 於 2023年8月18日的回應
Thank you for staying with us! We are glad to hear you enjoyed your stay. We hope to host you again when your travels bring you back to Juneau!

10/10 優異

Alkesh

家人同遊
Perfect location
於 2023 年 7 月住了 3 晚
Vanessa 於 2023年7月25日的回應
Thank you for staying with us at Four Points Juneau! We are glad to hear you enjoyed your stay. We hope to see you again when your travels bring you back to Juneau!

4/10 欠佳

Nicole

不滿：職員與服務、住宿狀況和客房舒適度
1 star hotel for a 4 star price - don’t recommend
Would not recommend staying here. It is outdated with very cheap linens, bedding and bed. The staff is incredibly rude and you have to ask multiple times for something such as towels. We asked for our room to be cleaned (3 night stay) and they never cleaned it. Absolutely not worth the astronomical prices they’re charging. The only pro to this property is the location, but there’s plenty of other options in the downtown area. Would not recommend.
於 2023 年 7 月住了 3 晚
Vanessa 於 2023年7月19日的回應
Thank you for staying with us at Four Points Juneau! We appreciate the feedback and we apologize for missing the mark during your stay. We hope to welcome you back when your travels bring you back to Juneau.

10/10 優異

Lesley

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Best hotel in Juneau, although its a bit pricey. Modern and tasteful decor in the rooms. I had a room on the 5th floor that faced the waterfront, giving a beautiful view. Close to restaurants and shopping. Nice restauraunt and bar on the premises and free parking. A definite bonus was the cooling system in the room the worked as well as a decent air conditioner.
於 2023 年 7 月住了 1 晚
Vanessa 於 2023年7月13日的回應
Thank you for staying with us at Four Points Juneau! We are ecstatic to hear you enjoyed your stay with us and our convenient location in downtown Juneau. We look forward to serving you again when your travels bring you back!

6/10 一般

Deborah

多人同遊
Good location for cruisers. No help in getting a ride to airport
於 2023 年 6 月住了 1 晚
Vanessa 於 2023年6月8日的回應
Thank you for staying with us at Four Points Juneau! We are glad to hear that you enjoyed our hotel's location. We apologize for not meeting your needs regarding transportation. We appreciate the feedback and we hope to see you again!

10/10 優異

Tanya

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We stayed 3-nights at this property for a visit to Juneau. Our room was basic, clean, with basic comfort. We faced the cruise ship port, which was fun. Thank hotel was quiet and the staff very friendly and helpful. We noticed the inside of the bathroom light switch looked like it needed replacement and the bathroom lacked a vent fan. The bed should have had a softer pillow top and a few more sleeping pillows would have been nice. The onsite restaurant, McGivney's, doesn't offer breakfast, and was often short staffed, with long waits and often out of several items each visit. They offer basic bar food, but there are lots of other decent eateries nearby. McGivney's staff was friendly. There's no pool or work out facilities that we saw in the hotel. Overall, a fine stay, in a safe, convenient location, with great staff, and basic rooms and amenities.
於 2023 年 5 月住了 3 晚
Vanessa 於 2023年6月8日的回應
Thank you for staying with us at Four Points by Sheraton Juneau! We apologize for not meeting your needs regarding some aspects of your stay. We are glad to hear you enjoyed the staff and location! We do have a fitness center located on the ground floor past the front desk. We appreciate your feedback and we look forward to hosting you again when your travels bring you back to Juneau!

10/10 優異

Stephen

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 1 晚
Vanessa 於 2023年5月25日的回應
Thank you for staying with us at Four Points by Sheraton Juneau! We are glad to hear you enjoyed your stay. We hope to see you again!

10/10 優異

Suzanne

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff- excellent location
於 2023 年 1 月住了 1 晚
Vanessa 於 2023年1月17日的回應
Thank you for staying with us at Four Points Juneau! We are glad to hear that you enjoyed the staff and our hotel's convenient location. We appreciate the feedback and we hope to welcome you back when your travels bring you back to Juneau!

10/10 優異

Sonya

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 1 晚
Cristi Torgeson 於 2022年12月26日的回應
Thank you for staying with us at Four Points Juneau! We are so glad that you enjoyed every aspect of your stay and we look forward to serving you again when your travels bring you back to Juneau!

10/10 優異

JoAnne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very friendly staff at the reception desk and the restaurant/bar
於 2022 年 12 月住了 3 晚
Vanessa 於 2022年12月13日的回應
Thank you for staying with us at Four Points Juneau! We are glad to hear that the staff met your needs! We look forward to hosting you again when your travels bring you back to Juneau!

10/10 優異

Priscilla

10/10 優異

Michael

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 11 月住了 5 晚

6/10 一般

Kimberly

於 2022 年 11 月住了 1 晚
Vanessa 於 2022年11月16日的回應
Thank you for staying with us at Four Points Juneau! We appreciate your feedback. We hope to host you again when your travels bring you back to Juneau!!

8/10 不錯

Judy

於 2022 年 10 月住了 2 晚

6/10 一般

james

商務旅客
讚好：職員與服務
不滿：設施服務和住宿狀況
There is no housekeeping. My shower/tub didn't drain. Noise from the hallway is quite loud. On the plus side the staff is friendly, the wifi works and it's a great location. OH and the restaurant used to be open for breakfast but that is no longer the case.
於 2022 年 10 月住了 4 晚
Vanessa 於 2022年10月11日的回應
Thank you for staying with us at Four Points by Sheraton Juneau! We apologize for not meeting your needs regarding some aspects of your stay. We are glad to hear you enjoyed the free wifi and the location! We appreciate your feedback and we look forward to hosting you again when your travels bring you back to Juneau!

6/10 一般

Anne

伴侶同遊
讚好：整潔度
Front desk staff were not always available and helpful. TV remote did not work. One elevator was not working. Was noisy (water view).
於 2022 年 9 月住了 1 晚
Vanessa 於 2022年9月23日的回應
Thank you for staying with us at Four Points by Sheraton Juneau! We apologize for not meeting your expectations. We appreciate your feedback. We hope to host you again when your travels bring you back to Juneau!

6/10 一般

Lucy

商務旅客
讚好：整潔度
Understaffed. They weren't ready at the designated check-in time, and the restaurant was closed, both as a result. It was perfectly fine, but way overpriced for what it was.
於 2022 年 9 月住了 1 晚
Vanessa 於 2022年9月20日的回應
Thank you for staying with us at Four Points by Sheraton! We apologize for the delay with check-in. Unfortunately Juneau is currently dealing with a staffing shortage. We hope you give us another chance when your travels bring you back to Juneau.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stunning Juneau Scenery
Location was extremely convenient for shopping, restaurants and cafes in downtown Juneau. Also close to Mt. Robert tram and excursion stalls. Hotel also offered concierge services on-site. Our room was decent size and the sea views were amazing.
於 2022 年 8 月住了 3 晚
Vanessa 於 2022年10月11日的回應
Thank you for staying with us at Four Points by Sheraton Juneau! We are glad to hear you enjoyed your stay and our location met your needs. We look forward to hosting you again when your travels bring you back to Juneau!

4/10 欠佳

Vicky

不滿：職員與服務
The house keeping staff would slam doors late at night. Even though I was told there would not be daily house keeping, because they were short staffed.
於 2022 年 8 月住了 9 晚
Vanessa 於 2022年8月31日的回應
Thank you for staying with us at Four Points by Sheraton Juneau! We apologize for not meeting your expectations regarding housekeeping. We appreciate your feedback. We hope to host you again when your travels bring you back to Juneau!

4/10 欠佳

robert

不滿：整潔度、職員與服務和住宿狀況
Juneau
The staff was unprepared and not there to accommodate. We attempted to check in at 1:00pm and were advised the room was not ready. Came back at 3:00pm and still had to wait 45 minutes. There was another lady in the lobby at 3:00pm that had been waiting all day to check in.
於 2022 年 8 月住了 3 晚
Vanessa 於 2022年8月27日的回應
Thank you for staying with us at Four Points Juneau! Juneau is struggling to find employees. We apologize for the wait being long. We appreciate the feedback and we look forward to hosting you again when your travels bring you back to Juneau!

2/10 很差

Patrick

讚好：整潔度、職員與服務、設施服務和住宿狀況
I couldn’t use the bon voy app to check in, and I’m not getting credit for the days I stayed because I booked through Expedia.
於 2022 年 8 月住了 1 晚
Vanessa 於 2022年10月11日的回應
Thank you for staying with us at Four Points Juneau! Unfortunately we cannot modify and add Bonvoy accounts to Expedia reservations. We hope to welcome you back when your travels bring you back to Juneau!

2/10 很差

Karsen

於 2022 年 8 月住了 1 晚

8/10 不錯

John

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Week long stay
於 2022 年 7 月住了 7 晚
Vanessa 於 2022年8月4日的回應
Thank you for staying with us at Four Points Juneau! Please let us know what aspects of your stay could have been improved upon. We hope to host you again when your travels bring you back to Juneau!

4/10 欠佳

Paul

商務旅客
不滿：整潔度、設施服務和住宿狀況
Too expensive for what you get. Very run down and dated hotel and no AC in the rooms.
於 2022 年 7 月住了 1 晚
Vanessa 於 2022年7月29日的回應
Thank you for staying with us at Four Points Juneau! We apologize for not meeting your expectations in regard to the upkeep of the property and if the heat made your stay uncomfortable. We appreciate the feedback and hope to host you again when your travels bring you back to Juneau!

10/10 優異

Jennifer

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great experience. We had a room that overlooked the harbor. The room & beds were incredibly comfortable and the room was very clean; also the bath appeared to be updated. The Sheraton was convenient to walking around town and also to loading our gear onto our ship. It's probably the nicest hotel in Juneau for the price.
於 2022 年 7 月住了 2 晚
Vanessa 於 2022年7月22日的回應
Thank you for staying with us at Four Points Juneau! We are so happy that each aspect of your stay met your needs. We look forward to hosting you again when your travels bring you back to Juneau!

10/10 優異

curtis

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The view from the room was breathtaking
於 2022 年 7 月住了 7 晚
Vanessa 於 2022年7月21日的回應
Thank you for staying with us at the Four Points by Sheraton! We are so glad that you enjoyed the view. We look forward to welcoming you back to Juneau for your next stay!

10/10 優異

Mary

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location!
於 2022 年 6 月住了 3 晚
Cristi Torgerson 於 2022年7月4日的回應
Thank you for staying with us at Four Points Juneau! We are so happy that the location met your needs and we hope to welcome you back when your travels bring you can to Juneau!

10/10 優異

Susan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice location with friendly team
Great location. Easy walking distance to all activities. Welcoming front desk. Restaurant food was good with friendly bartender.
於 2022 年 5 月住了 2 晚
Cristi Torgerson 於 2022年6月16日的回應
Thank you for staying with us at Four Points Juneau! We are so glad that every aspect of your needs was met. We look forward to hosting you again when your travels bring you back to Juneau!

4/10 欠佳

Puangphet

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Room is very old.the hotel use portable air con
Not so good
於 2022 年 6 月住了 2 晚
Cristi Torgerson 於 2022年6月9日的回應
Thank you for staying with us at Four Points Juneau! We apologize for not meeting your expectations when it came to many aspects of your stay. We appreciate the feedback and hope to host you again when your travels bring you back to Juneau!

6/10 一般

Erin

讚好：整潔度
不滿：職員與服務
Great location, poor service.
Great location, poor service. We stayed 5 days 4 nights and had to make multiple requests to replenish our coffee, toilet paper, etc. Even after making these requests we were only given enough for 1 cup of coffee.
於 2022 年 5 月住了 4 晚
Cristi Torgerson 於 2022年6月13日的回應
Thank you for staying with us at Four Points Juneau! I sincerely apologize that we did not meet your needs in regard to housekeeping service. We appreciate the feedback and we hope to host you again when your travels bring you back to Juneau!

8/10 不錯

Barbara

於 2022 年 4 月住了 2 晚

6/10 一般

Jerrold (Wayland)

讚好：職員與服務
不滿：設施服務
Good location, friendly and helpful desk staff. But overall a tired property, not up to date, and no breakfast in restaurant.
於 2022 年 3 月住了 2 晚
Cristi Torgerson 於 2022年3月25日的回應
Thank you for staying with us at Four Points Juneau! We are so glad that the location and staff met your needs. We apologize for not meeting your expectations in regard to breakfast options and upkeep of the property. We appreciate the feedback and hope to host you again when your travels bring you back to Juneau.

8/10 不錯

Tammy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location is perfect for easy access to downtown shops and restaurants. Staff is great and friendly. The only improvement to the would be new mattresses. The springs could be felt through the mattress covering. Overall, would definitely stay there again.
於 2022 年 3 月住了 4 晚
Cristi Torgerson 於 2022年3月22日的回應
Thank you for staying with us at Four Points Juneau! We are so thrilled that the location and our staff met your needs. We apologize for the issue you experienced with the mattress, we will make note of this. We appreciate the feedback and we look forward to hosting you again when your travels bring you back to Juneau!