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寧靜島嶼度假村酒店的評價

3.5 out of 5
寧靜島嶼度假村酒店
Serenity, Kadavulailai Island, Western Division

評價

8.8

優異

10 分評分，優異；193 則評價中有 120 則" "
8 分評分，不錯；193 則評價中有 42 則" "
6 分評分，一般；193 則評價中有 20 則" "
4 分評分，欠佳；193 則評價中有 8 則" "
2 分評分，很差；193 則評價中有 3 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.2/10 

設施服務

8.6/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great! Highly Recommended
Fantastic! Nice Resort!
於 2019 年 5 月住了 2 晚
Vilimaina 於 2019年11月5日的回應
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. If you’re traveling to our area gain soon, don’t hesitate to call us. Looking forward to seeing you again soon. Best Regards, Serenity Island Resort

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay
Our room is just beside the beach with high privacy. The food is good but the only problem is there were many flies during day time, which is quite annoying. We even have to take room services in order to avoid the flies. Staff are friendly and helpful.
於 2019 年 4 月住了 2 晚
Vilimaina 於 2019年5月27日的回應
Dear Guest, Thank you for taking the time to review your stay with us. We’re am very pleased to hear that our staff made your stay pleasant and that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. We face the flies problem yearly as it sort of seasonal as well mostly during hot weather, after so much rain. We control it with doing sprays every now and then but try not to over spray as to avoid affecting the island vegetation. If you’re traveling to our area gain soon, don’t hesitate to call us. Looking forward to seeing you again soon. Best Regards, Serenity Island Resort

10/10 優異

Jane

讚好：整潔度、職員與服務、設施服務和住宿狀況
The Staff were very friendly and helpful. The Island is surrounded by crystal clear waters made for excellent snorkelling. Many activities were organised throughout the day should you wish to join.
於 2024 年 4 月住了 4 晚

10/10 優異

Richard

伴侶同遊
讚好：整潔度、職員與服務和設施服務
This is the best low key resort. It was a 2 star but made you feel like a royalty.
於 2024 年 3 月住了 5 晚

8/10 不錯

WILLIAM (TOMBALL)

讚好：整潔度、設施服務和住宿狀況
So so for staying front desk was hard to find or to get help
於 2024 年 3 月住了 1 晚

4/10 欠佳

Nicole

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
For anyone looking for a very quiet holiday, Serenity definitely ticks that box. There were three members of staff at the resort that were absolutely wonderful: Sammy, Oula, and Sereana. They really made sure to try and take care of us during our stay. Unfortunately, other than the beautiful surroundings and the three staff mentioned - I would not recommend Serenity to anyone. The food was absolutely terrible, the bartenders couldn’t make a drink to save their lives. I would not drink anything there that didn’t come out of a bottle…just because you simply did not know what you were going to get, but you knew it wouldn’t be good. We were thoroughly disappointed with our stay, enough so that we left early just so we could get a proper shower and experience some decent air conditioning. We had a 10 day stay on Serenity, and trust me - one night was enough.
於 2024 年 3 月住了 12 晚

6/10 一般

Jayne (Sydney)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Serenity Island Resort is on a gorgeous little island. It is peaceful, and the staff are very lovely and welcoming. The bed is sooo comfortable. Fell asleep listening to the waves on the shore. The only thing that prevents this being a perfect place is the food and service in dining room. The food is barely edible and takes ages to arrive. Example a BLT took 1.5 hours to arrive and then the fries were cold. Would benefit from having a much smaller menu and doing the options well. Avoid serving leftovers from dinner for breakfast.
於 2024 年 2 月住了 9 晚

6/10 一般

Ricky

伴侶同遊
讚好：職員與服務
Serenity island could be so much more. The staff that work there were fantastic and did the best they could do with the resources available to them. Always friendly and happy!. To bring the island up a notch, a safe in each room, a coffee maker in each room (not instant ) have someone walk around the island and clean garbage that washed ashore every morning. Have a proper waste and recycling program….its there Fiji!! Fine tune the dining experience, try an electronic bug light/zapper to control flies. And lastly this is a big No No , don’t have the gas and diesel storage next to the dining area as you can smell the fumes in the dining area, and don’t unload fuel drums into the water in front of the guest!!! For the price point it was good these are items that I believe should be corrected. My biggest like was the Fijian staff, their friendliness and easy going way and how much they embrace there culture!!
於 2024 年 2 月住了 12 晚

10/10 優異

RAJIV

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Serenity Island Resort gave us an unforgettable experience, which we could not have had anywhere, esp. staying away from the mainland. Being our first time in Fiji, we wanted to have an enjoyable Holiday and Serenity Island was perfect -- away from crowds and the daily hustle/bustle. The Booking was perfectly managed and the Trip to the Island was perfect. The Welcome at the Island was amazing and from the time we landed, we were made to feel like we were at home. We opted for the PalmView Bure. Although it was nice, clean and quiet, Beach Bure would have been a better option. There were plenty of activities around the Island and we stayed for 7 Nights and especially enjoyed the Turtle Feeding, Fish Feeding off the Island, Setting up the LOVO, Removing the LOVO, Volleyball with staff and the Coconut Demonstration and Tasting with Daniel. My Wife enjoyed her 5-6 days with an artistically hand-made Coconut Leaf Beach Basket, which sadly we could not carry back. The Food was amazing, and the portions were huge. We had gone for an All Inclusive Package and that was a good pick and it came with an excellent choice of drinks. Both the food and the drinks were presented nicely. There was a wide selection of dishes from the Menu and even after 7 days, we had more options we could have tried. The Beauty of the Island was mesmerizing and the sunset was divine. We thank all the Staff who went out of their way to make sure that our 25th Wedding Anniversary was memorable. "Sota Tale"
於 2024 年 2 月住了 7 晚

10/10 優異

Shizuma

讚好：職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

8/10 不錯

Michael Steven (Stittsville)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Huge potential and they are working on it. Can become second to none if put some work and management on it!
於 2024 年 2 月住了 6 晚

8/10 不錯

Justin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall was a great 3 night stay. Wasn’t bored, as I feared. Staff were very friendly and helpful. Food was generally OK, you wouldn’t go here for the cuisine , equally you wouldn’t not go here because of the food. Definitely recommend.
於 2024 年 2 月住了 3 晚

4/10 欠佳

Timothy

不滿：整潔度、職員與服務和住宿狀況

10/10 優異

Enzo

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We can't wait to come back to Serenity! We came with a plan to relax and rest for 5 days and let me tell you, we managed to achieve that and more. The room (5) was well equipped with a modern AC unit, a good ceiling fan and very close to the main ammenities in the hotel. The bed is excellent and the surrounding areas of the Bure are very quiet. The food was very good and fresh, the herb crusted fish was excellent. The restaurant runs in Fiji time so just relax while you wait for your meals. The best part of the hotel is no doubt the staff, all of them make you feel very welcomed and treat you like family. Special shout to Sami, Tua and the restaurant/ bar staff that always looked after us with a big smile. The whole island is a short 30 mins walk and the best beach is on the other side of it, where you will find yourself alone and relaxed. This place exceeded all expectations we had from it and cannot recommend it enough. Vinaka!

10/10 優異

Emma

伴侶同遊
讚好：整潔度、職員與服務和設施服務
SUPERB SERVICE by ALL Serenity Team members! Mr. T.; Jamie the captain & Bolo are very helpful & very accommodating & great & understanding of what we need. Great work!& keep it up! :)
於 2024 年 1 月住了 3 晚

4/10 欠佳

Marcus

家人同遊
不滿：整潔度、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚

10/10 優異

Jonathan Scott

讚好：整潔度、職員與服務和設施服務
於 2024 年 1 月住了 8 晚

8/10 不錯

Allison

讚好：整潔度、住宿狀況和客房舒適度
Found peace on Serenity Island
Beautiful little private island resort with a lot of heart. It could use a little TLC but it was a idyllic peaceful tropical beachfront getaway.
於 2024 年 1 月住了 3 晚

10/10 優異

Alex

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fully met expectations, perfect location, friendly staff, nice beaches, great daily activities.
於 2023 年 12 月住了 2 晚

6/10 一般

Heinrich

伴侶同遊
讚好：職員與服務和住宿狀況
Everything went really well and we enjoyed our stay... However we got billed twice ... We spelled the bill on the day of checkout and then a few days later we had another few hundred dollars taken off our account with no explanation and property is not responding.... This brough a damper on our experience.

8/10 不錯

Philip Alexander

家人同遊
Serenity Island is a great place for a relaxing holiday. Typically Fiji, staying at the island you camt help but relax. The resort has gone through some tough times i assume because of Covid however but presents well. We were unlucky to experience a triple generator failure which Ben the new Operations Manager found himself dealing with on the first day ! Despite the lack of power we still enjoyed ourselves and the staff went out of their way to make sure we had everything we needed. We look forward to heading back to Serenity next year to see how Ben’s plans have played out. Shout out to Sammy who supplied plenty of ‘energy’ to the resort !
於 2023 年 12 月住了 6 晚

8/10 不錯

sandeep

讚好：整潔度、職員與服務、設施服務和住宿狀況
Thanks for having us. Had a pleasant time and a great new year celebration. Thansk to the team.
於 2023 年 12 月住了 2 晚

10/10 優異

Shane

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
The Island Manager Ben made our stay Incredible. The Room with its private beach, step off Balcony onto the sand and a 12 meter walk to the water, absolutely divine. Ben personally took an interest in each aspect of all patrons stay to make everything run smoothly.
於 2023 年 12 月住了 3 晚

10/10 優異

ELIAS

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Entire island for ourselfs!
Very nice couple stay. We spend 6 days and it was fantastic. Perfect couple getaway. You get an entire island just for yourself. Food amazing , friend staff ( special mentions to Sammy, Ben) they made everything they could to make our stay the best. We spent New Year’s Eve there and it was fantastic. Really good choice !
於 2023 年 12 月住了 4 晚

10/10 優異

Mary

讚好：整潔度、職員與服務、設施服務和住宿狀況
Serenity Island Resort is just right if you want a secluded and relaxing hideaway. The staff are genuinely kind and "make the resort" - hospitable, responsive to your needs and really do go out of your way to make the most of your stay. There was one restaurant providing a variety of foods and the view is absolutely stunning and the staff sings, providing insites to the Fiji culture . The salon services are quite good and personalized. Andi provides great massages, and her and Ro are very personable. If you want a rustic island hideaway with nice ammenities--this the place for you.

10/10 優異

Carole

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved this property so much we extended our stay twice. You may notice another review from me regarding this wonderful spot. Food was amazing, loved the natural surroundings...no complaints.
於 2023 年 12 月住了 2 晚

10/10 優異

Carole

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed at 4 different hotels while in Fiji and this was our favorite. While there was some damage and areas to fix up, this resort had all we needed. The beaches were the best we had during our visit and the food - nothing short of amazing. Each meal was deliciious. We took the all inclusive option which was well worth it. Thank-you Serentiy Island!
於 2023 年 12 月住了 1 晚

10/10 優異

Debra

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
What a beautiful place to stay. Gorgeous coral reefs just steps from the ocean view rooms. Staff is very friendly and make you feel like family. I highly recommend Serenity Island
於 2023 年 12 月住了 2 晚

8/10 不錯

Jared

家人同遊
讚好：職員與服務
This property is a great little island
於 2023 年 11 月住了 3 晚

10/10 優異

HITOMI

多人同遊
讚好：職員與服務、設施服務和住宿狀況
スタッフがとてもフレンドリーで尚且つ親切でした。ロケーションも良く選んで正解でした。
於 2023 年 11 月住了 2 晚

10/10 優異

eric

讚好：整潔度、職員與服務、設施服務和住宿狀況
The island is incredible. Coral is amazing for snorkeling and the beach is just perfect. The bure I had was a little dated- unit 2 with AC that didn’t really keep up. I think it’s designed to be open air with louvers on the sides of the room since that also let in the smoke from the neighbors. The staff are all very friendly and helpful. It was a short ferry ride with the south Sea cruise. The red speedboat was a good option for going back as well. It would be nice if they could be more eco-friendly with solar power instead of running the generator all day and burning trash. The incredible beach all the way around the island is the star of the show, none of the other stuff matters and I felt lucky just to experience the beauty.
於 2023 年 11 月住了 1 晚

10/10 優異

shaun

讚好：整潔度、職員與服務、設施服務和住宿狀況
An amazing resort where the friendly staff will do anything they can to make your stay the best you've ever had. Cannot find any fault. An unique island with very special people.
於 2023 年 11 月住了 14 晚

8/10 不錯

Andrea Esperanza

家人同遊, 親子同遊
讚好：整潔度、職員與服務和設施服務
I recently had the pleasure of staying at Serenity Island Resort in Fiji and overall, I’d rate my experience a solid 4 out of 5. The standout feature for me was the incredible staff – genuinely friendly and always willing to go the extra mile to ensure a memorable stay. Their warmth and helpfulness truly enhanced the overall atmosphere. Moreover, I was impressed with the resort’s commitment to catering to dietary needs, particularly gluten-free options. As someone with dietary restrictions, I appreciated the effort they put into providing diverse and delicious gluten-free food choices. While the resort’s ambiance and amenities were commendable, a few minor improvements could elevate the experience further. Nonetheless, Serenity Island Resort is a tranquil haven with a staff that leaves a lasting positive impression, making it a great choice for a relaxing getaway in Fiji.

6/10 一般

Kylie

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
The island itself is gorgeous and has so much potential. The reef surrounding the island is stunning and makes for easy safe snorkeling. The resort itself is in poor condition. From badly lit uneven paths, to peeling paint and limitied hot water. Water pressure? Non-existent. Beds? Like a concrete block. The best side of the island with sand and unlimited ocean views hasn't been developed. Most rooms front onto slippery rocky beachfront. The room was clean, stocked, and lovely when we arrived, but went downhill from there. We had a small bottle of milk for coffee when we arrived but though we finished it on the first day, we never got a restock. We had a Nespresso milk frother but no Nespresso machine. Instant coffee. Water is an upcharge. Flies, lots of them. Service is hit and miss. The staff is absolutely lovely but it doesn't seem like anyone really knows whats going on and nobody seems to be in charge. #1 rule of a resort is keep the guests tipsy and they'll forgive almost anything. Bar service is slow, and the drinks are inconsistent. Sometimes there's ice, sometimes not. The recipe changes from drink to drink and they are often out of key ingredients. One night we ordered drinks before dinner. Went the entire dinner service (painfully slow) with no drinks at the table. Ended up picking our drinks up at the bar 2 hours later. Mmmm, warm alcohol. /s One night we were given a menu, then the menu was taken and they forgot about us. There's more but character limit.
於 2023 年 11 月住了 6 晚

4/10 欠佳

Sanjeshni

家人同遊
讚好：整潔度
Property itself is nice staff is nice but bit lost when u ask them something it takes long time for the response and also food is over priced and everything is cold by the time it gets to the guest and also the breakfast was cold too.
於 2023 年 11 月住了 2 晚

10/10 優異

Oh

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very relaxing environment, nice staffs, decent meals.
於 2023 年 11 月住了 3 晚

10/10 優異

Amber

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We recently stayed at Serenity for a week and loved it! The island is beautiful and takes about 20 minutes to walk the full loop around. The small resort is relaxed and like one big family. The coral was alive (comparative to most places these days) and they have a lot of fish, snorkeling on the south side of the island was definitely the best. Although we also enjoyed the daily fish feeding boat drop off as well. The snorkelling gear looks fairly new so I think it has been replaced recently after the reviews. The staff were amazing, Sammy is the best front of house and has an infectious positive energy. He is such a fun person and remembers every single guests name - it's impressive! Sereana and the other lovely ladies in the restaurant were great too, always booking us the best table for dinner and ensuring our pre-ordered food arrived fairly quickly. Wathy and Solo kept us stocked up at the bar too! Dinner runs on island time and can take a while especially at busy times, be prepared for some wait times. The food can sometimes be a little inconsistent, we often ordered the same thing and got different variations each time - all nice though and the food was decent! We loved the evening singing every day and also the cultural show was impressive. The buffet dinners aren't quite a nice as the a la carte menu. The pool loungers are all fairly new. Our beach bure was great and looked like it had been recently renovated. A few tweaks needed to make it perfect!
於 2023 年 10 月住了 7 晚

8/10 不錯

Warren

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We booked all inclusive but they ran out of vodka on day one of our stay. Management was not able to restock even on third day so I paid for a bottle to be purchased from Nadi and sent to the resort so we can enjoy our favorite cocktails. It is not a up market resort but very simple and enjoyable.
於 2023 年 10 月住了 2 晚

10/10 優異

Ayesha

伴侶同遊
讚好：職員與服務
It was amazing. Thank you to the staff for making our trip to Fiji unforgettable
於 2023 年 10 月住了 3 晚

8/10 不錯

JIENI

讚好：整潔度、職員與服務和設施服務
I chose to stay in this island this time, my second visit to Fiji. Very quiet and peaceful moment on the island, have spent 4 nights here, taking my time to just being relax, reading, dive in the ocean, swim, snorkelling and taking naps. Friendly staff especially the management team. Unfortunately, the food needs some improvement, inappropriate temperature especially dinner time. Otherwise, everything else was great!
於 2023 年 10 月住了 4 晚

6/10 一般

真實旅客

讚好：整潔度和職員與服務
於 2023 年 10 月住了 4 晚

6/10 一般

Clifford

伴侶同遊
讚好：整潔度和職員與服務
Food was hit and miss manly cold and soggy.staff were great singing was awesome.Property was a bit tired. For the price.
於 2023 年 10 月住了 7 晚

10/10 優異

Robyn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚

8/10 不錯

yasuko

於 2023 年 8 月住了 6 晚

10/10 優異

David

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Having just returned from our first visit to Fiji staying at Serenity Island I can only say what a wonderful relaxing time we enjoyed. The location is beautiful, and the beachfront bure that we stayed in and had everything we needed and when you stepped out of the door you were only metres from the water. Good menu selection and lovely Fiji singing welcome every evening. It’s worth noting that all inclusive does include both drinks and meals but only at meal time hours but definitely a worthwhile option. The Island is small but you are able to walk and/or kayak / paddle board around the whole island for free and provides a lovely relaxing pastime. The staff are what make this destination so good, from Captain Nemo, waiters, bar and kitchen staff, cleaners everybody who works there they work as a great team and make every guest feel welcome - nothing is too much trouble! Thank you to the whole Serenity Resort team for looking after us so well.
於 2023 年 9 月住了 7 晚

8/10 不錯

Leighton James

讚好：整潔度
The location is beautiful. The staff are lovely. The ocean is clean, clear and warm. The accomodation is fine - pleasant and clean. However the dining experience needs work - it's an easy fix but almost every guest had the same issue. It's a messy, disorganised, hectic, not that delicious (and quite expensive) palaver - every day. I don't want to moan - as I loved the place and location and my time here - but the dining experience could be fixed easily with some proper management and thent this resort would be first class and perfect. Once I accepted the food (breakfast and dinner) was going to be a daily dilemma, I enjoyed it all and it's worth it purely for the ocean, weather, kind staff and comfy beds.
於 2023 年 9 月住了 4 晚

8/10 不錯

David

家人同遊
讚好：整潔度、設施服務和住宿狀況
Very beautiful island (pacific paradise) and great accommodation huts right on the beach, very peaceful. The people are very friendly. There is only one restaurant for all meals. Breakfast was standard international fair and the buffet was generally good, however many of the menu ordered meals and cocktails were very disappointing and expensive for Sydney prices ($35-$55 main meals Fiji dollars). Meals could take 1 to 1.5hrs to arrive at the table - Fiji time!
於 2023 年 9 月住了 8 晚

2/10 很差

Leina

不滿：整潔度、住宿狀況和客房舒適度
A major disappointment
I’m stunned at the number of positive reviews on this site about Serenity Island Resort. Based on these extremely misleading claims, I made the terrible mistake of booking there. It was a disaster. While the island itself is gorgeous, the “resort” is a major disappointment. The bures are poorly designed with a weird quarter step leading into the bathroom which is an accident just waiting to happen. We found tick like bugs in our bedding. The wooden walkways are poorly lit which makes night walking treacherous. The only option for food is the one restaurant with a limited menu and extremely questionable cleanliness. I felt so sorry for the employees - they were trying their best, but it felt like they knew they were on a sinking ship. I realize I sound like a lone disgruntled person, but please think long and hard before booking - and then book somewhere else.
於 2023 年 9 月住了 4 晚

10/10 優異

Corina

於 2023 年 9 月住了 4 晚

8/10 不錯

Md Ziaul

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Staff were very nice. Clean property and food was great. Maybe they could introduce a few other activities.
於 2023 年 9 月住了 3 晚