Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The condo is newly renovated with nice floors, furniture, and appliances in a quiet location. The unit is conveniently located near the pool, and there was rarely any excessive noise from there. There could have been more communication about basics, like what the code was to get into the pool and how to work the TV--issues easily fixed by including a page in the welcome binder. As other guests have noted, there's an ongoing ant problem in the kitchen that the rental company is trying to address. Biggest issue was when we showed up, the unit hadn't been cleaned from the previous guest (wet towels on floor, crumbs on counters and floor, bed slept in, etc). It was a little confusing what happened--the on-island hosts said they didn't know we were checking in, even though I'd been texting with them since the previous day. But they sent someone to clean it, and offered to pay for a meal at Lei Leis while it was being cleaned (we declined because we were very tired from travel, and not hungry). Mistakes happen, and it's how they're handled that really matters, and they handled it well. They were always available to answer questions, which we appreciated.