It’s been tough trying to work out how best to rate our stay. Traveling with 2 3 year olds, the condo was great. We used the pool most days, and the kids lived their bug & lizard hunts. Location is good too: shortish drive to Kona, and convenient to the local supermarket. All in all it was a very good vacation.....
except for rhe washing machine. I specifically chose a place which advertised one as 3 year olds get through a lot of clothes. I also packed light assuming I could wash everything every few days. Anyway, Day 2 I throw the clithes into the washer to be greeted with a splash. I contact Vacasa & get a text saying the owner knows & has a new washer on order for the next few days. Ok, says I : what’s the plan & timing? They arrange a laundry service for the next day. Anwsys after a lit of ping pong text, turns out the washer is not in stock & not due for another month. We essentially get by with telling Vacasa when we are leaving laundry to collect. I understand things take time to arrive in Hawaii. I don’t understand why, if they already knew it was broken, they didn’t tell us in advance & arrange a backup plan. I had to do all the running to arrange for laundry to get done. Also, after 10 days, the water in the tub was getting stale. I hope subsequent guests have a better experience
A real shame as we all really enjoyed the vacation & would mark it 4/5
As it is I’d probably drop that to 3 overall