Thank you for your review. I'm glad to hear that you had a wonderful stay with us. We look forward to seeing you back again.
8/10 不錯
Sing Leong
2022年12月16日
Sing Leong
10/10 優異
真實旅客
伴侶同遊
2020年2月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
很好,推薦入住!!
very nice !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
真實旅客
於 2020 年 2 月住了 4 晚
GM 於 2020年2月24日的回應
Dear Value Guest,
Thank you for your short and sweet compliment. We are truly happy to learn that you had a wonderful time with us and we are delighted by your encouraging feedback. We hope your future travel also take you back to Phuket as we look forward to welcoming you again at U Zenmaya.
Sincerely yours,
Yaowanarth Phothiprom
General Manager
Dear Kit,
Warm greetings from U Zenmaya Phuket.
On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket.
I am delighted to review your high satisfaction rating with your stay with us and that U Zenmaya Phuket was overall a very positive experience for you. Thank you for your comments. I sure will use them to improve further in service with the staff.
I do hope that if you are returning to Phuket in the future again we will have the opportunity to welcome you back.
Once again we greatly appreciate your time in reviewing your stay with us.
Warmest Regards,
The Management
10/10 優異
真實旅客
2019年8月31日
讚好:職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 8 月住了 5 晚
gm 於 2019年10月1日的回應
Dear Anonymous,
Thank you for choosing U Zenmaya Phuket as your holiday destination and for sharing your high satisfaction rating with us. We are truly pleased to learn that your stay with us was an enjoyable one and looking forward to welcoming you back for another great moment at U Zenmaya Phuket in the not too distant future.
Warm regards,
Yaowanarth Phothiprom
General Manager
Dear Valued Customer,
Warm greetings from U Zenmaya Phuket.
On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket.
I am delighted to review that your stay with us at U Zenmaya Phuket was overall a very positive experience for you. Your review has been shared with the team to be proud of. Thank you
We do look forward to being able to welcome you back again on one of your return visits to Phuket.
Once again we greatly appreciate your time in reviewing your stay with us.
Kind regards,
The Management
Dear 少豪
Warm greetings from U Zenmaya Phuket.
On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket.
I am delighted to review your high satisfaction rating with your stay with us and that U Zenmaya Phuket was overall a very positive experience for you. Thank you for your comments. I sure will use them to improve further in service with the staff.
I do hope that if you are returning to Phuket in the future again we will have the opportunity to welcome you back.
Once again we greatly appreciate your time in reviewing your stay with us.
Kind regards,
Veerasak Sibunruang
General Manager
8/10 不錯
chang
2018年8月12日
讚好:職員與服務、住宿狀況和客房舒適度
chang
於 2018 年 7 月住了 2 晚
Veerasak Sibunruang 於 2018年8月23日的回應
Dear Chang,
Warm greetings from U Zenmaya Phuket.
On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket.
I am delighted to review that your stay with us at U Zenmaya Phuket was overall a very positive experience for you. Your review has been shared with the team to be proud of. Thank you
We do look forward to being able to welcome you back again on one of your return visits to Phuket.
Once again we greatly appreciate your time in reviewing your stay with us.
Kind regards,
Veerasak Sibunruang
General Manager
10/10 優異
Michelle (香港)
2018年7月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice Hotel
A hotel with great view, friendly staff, musical performance every night. I love this hotel so much and definitely will come back!
Michelle
於 2018 年 6 月住了 5 晚
Veerasak Sibunruang 於 2018年7月5日的回應
Dear Michelle,
Warm greetings from U Zenmaya Phuket.
On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket.
I am delighted to review that your stay with us at U Zenmaya Phuket was overall a very positive experience for you. Your review has been shared with the team to be proud of. Thank you
We do look forward to being able to welcome you back again on one of your return visits to Phuket.
Once again we greatly appreciate your time in reviewing your stay with us.
Kind regards,
Veerasak Sibunruang
General Manager
6/10 一般
Yvonne (Hong Kong)
2018年6月22日
讚好:整潔度、職員與服務和客房舒適度
Compared to the other 2 U Hotels I've stayed at, this one is the worst. One of the staff called Jenny was quite slow and doesn't know much English. The room itself was big, with a balcony facing the sea. However, during my stay, Phuket was hit by heavy rain and that rain came into my room through the gaps of the balcony door. Electricity went out for seconds every single day. Wifi was not functioning st first. Fridge wasn't cold and the staff later replaced it with another one. Limited breakfast buffet choice. Although there is a 24-hour use of room policy, the staff called and kind of reminded me to leave as another guest is waiting for the room. The shuttle that runs to pantong jungceylon shopping mall every 2 hours is priced at 100 baht for a round trip, which was ok. I'm not sure if I'd return to this hotel if I visit Phuket again.
Yvonne
於 2018 年 6 月住了 2 晚
Veerasak Sibunruang 於 2018年6月25日的回應
Dear Yvonne,
Warm greetings from U Zenmaya Phuket.
On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket.
I am delighted to review your high satisfaction rating with your stay with us and that U Zenmaya Phuket was overall a very positive experience for you. Thank you for your comments. I sure will use them to improve further in service with the staff.
I do hope that if you are returning to Phuket in the future again we will have the opportunity to welcome you back.
Once again we greatly appreciate your time in
reviewing your stay with us.
Kind regards,
Veerasak Sibunruang
General Manager
Dear Lin Fong,
Warm greetings from U Zenmaya Phuket.
On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket.
I am delighted to review that your stay with us at U Zenmaya Phuket was overall a very positive experience for you. Your review has been shared with the team to be proud of. Thank you
We do look forward to being able to welcome you back again on one of your return visits to Phuket.
Once again we greatly appreciate your time in reviewing your stay with us.
Kind regards,
Veerasak Sibunruang
General Manager
Dear Mia,
Warm greetings from U Zenmaya Phuket.
On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket.
I am delighted to review that your stay with us at U Zenmaya Phuket was overall a very positive experience for you. Your review has been shared with the team to be proud of. Thank you
We do look forward to being able to welcome you back again on one of your return visits to Phuket.
Once again we greatly appreciate your time in reviewing your stay with us.
Kind regards,
Veerasak Sibunruang
General Manager
6/10 一般
WAI HONG JACK
2018年5月10日
讚好:整潔度、職員與服務和客房舒適度
可以一試!
不過不失!唯水質較差!
WAI HONG JACK
Veerasak Sibunruang 於 2018年5月11日的回應
Dear Valued Customer,
Warm greetings from U Zenmaya Phuket. On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket.
I am sorry to read that you were not entirely satisfied with the water at times. I certainly will address and discuss this in our daily meetings and briefings in order to improve further. Thank you.
We do look forward to being able to welcome you back again on one of your return visits to Phuket.
Once again we greatly appreciate your time in reviewing your stay with us.
Kind regards,
Veerasak Sibunruang
General Manager
8/10 不錯
Robert (Taipei)
2018年5月6日
讚好:職員與服務和客房舒適度
Nice view with good swimming pool.
Hotel amenities need to renovated. a little bit old, staff are nicely and helpful especially A at front desk was very friendly. Overall has pleasant stay and enjoy the infinity pool.
Location is far from paying beach with 5 times shuttle a day.
Robert
於 2018 年 5 月住了 3 晚
Khun Vee 於 2018年5月9日的回應
Dear Robert,
Warm greetings from U Zenmaya Phuket. On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket.
I am delighted to review your high satisfaction rating with your stay with us and that U Zenmaya Phuket was overall a very positive experience for you. Thank you for your comments on amenities. I'm sure will use them to improve further in near future.
I do hope that if you are returning to Phuket in the future again we will have the opportunity to welcome you back.
Once again we greatly appreciate your time in reviewing your stay with us.
Kind regards,
Veerasak Sibunruang
General Manager
10/10 優異
Kam Wah
2018年4月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent location and great seaview if you want to take a rest in your journery!
Will come back again!
Kam Wah
Khun Vee 於 2018年4月19日的回應
Dear Mr. Wah,
Warm greetings from U Zenmaya Phuket. On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket.
We do look forward to being able to welcome you back again on one of your return visits to Phuket.
Once again we greatly appreciate your time in reviewing your stay with us.
Kind regards,
Veerasak Sibunruang
General Manager
8/10 不錯
Hok Pang
2018年3月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hok Pang
Veerasak Sibunruang 於 2018年5月11日的回應
Dear Hok Pang On,
Your feedback is very much appreciated and it is very valuable to other guests eyeing U Zenmaya as their next holiday destination. Thank you for the kind words. We work hard so our guests will have the value for their money worth remembering a lifetime.
Thank you for choosing our resort in your recent trip to Phuket.
Best regards,
Veerasak Sibunruang
General Manager
Dear Ting-Wei,
Thank you for your great feedback. We are happy that you enjoyed your stay with us. I will share your positive comments with the team, especially with our Housekeeping. We hope to see you soon again as our guests. Best regards from the U Zenmaya Phuket team.
Hardware OK but the service no good and not up to standard of such level
winchael lo
於 2017 年 9 月住了 2 晚
Ms. Saisamorn 於 2017年9月22日的回應
Dear Mr. Lo,
Greetings from U Zenmaya Phuket.
Thank you for taking the time to review your recent stay with us. I am genuinely concerned that we were not able to meet your expectations during your stay with us. I have communicated directly with you via email, so that I may gain further insight from you on the service shortfalls that you experienced.
I look forward to hearing from you so that I can address your concerns.
Kind regards,
Stuart Murphy - General Manager
10/10 優異
真實旅客
2017年9月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hotel for everyone
Except for the location, which is so far from Padong. Everything in the hotel is excellent.
Very nice, clean hotel, staffs are so helpful! highly recommend
Breakfast are good, Fresh BBQ seafood, Only 15-20mins to patong town by Hotel shuttle Bus!
The room is clean and big, not much insect even its located in the mountain , excellent view from the balcony and a excellent pool. 10 mins drive to Patong witj very helpful staff, will come back defiantly!
It's a wonderful experience to stay at uzenmaya hotel. The food in the restaurant is more delicious and cheaper than most of the restaurants of padong. Especially the pool in room,beautiful and private. It's a quiet and clean room so that i would like to stay in the hotel for a whole day.
The only thing we feel bad is the slippery floor in the.room after using the jacuzzi. They should provide some towels close to it for us to dry our body before we go into the room from the balcony.