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Speke 渡假村暨會議中心的評價

4 out of 5
Speke 渡假村暨會議中心
Munyonyo Road, Munyonyo, Kampala

評價

8.4

很好

10 分評分，優異；157 則評價中有 75 則" "
8 分評分，不錯；157 則評價中有 48 則" "
6 分評分，一般；157 則評價中有 22 則" "
4 分評分，欠佳；157 則評價中有 5 則" "
2 分評分，很差；157 則評價中有 7 則" "

8.8/10 

整潔度

8.2/10 

職員與服務

8.8/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good Resort Hotel
The location is perfect and the room is spacious and clean. A one-hour lake tour is recommended.
於 2018 年 6 月住了 1 晚
Deepak Mishra 於 2018年7月3日的回應
Dear Guest, Greetings! Thank you very much for positive feedback. Our team at Speke Resort strives for the excellence ensuring our guests enjoy the warm hospitality and facilities during their stay. Kind Regards,

10/10 優異

Violet

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were great. Easy check in/check out. Room service was excellent and the property is beautiful. We will be staying here again in the future.
於 2024 年 3 月住了 8 晚

10/10 優異

NORDUnet

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 5 晚

4/10 欠佳

Michael

商務旅客, 多人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
This place is not cheap. The level of service was not commensurate with the price. Beautiful grounds and facility. HOWEVER, they could not find my reservation on arrival (booked through Expedia, I provided confirmation number) and kept us waiting for 30 minutes while they worked it out. Rooms were available so to keep us waiting was needlessly vexatious. The front desk staff blamed Expedia, without taking responsibility for their role. Water pressure in the room was low to the point of having barely a drip for shower. Despite booking for 2 adults, breakfast was included for only one. Just a low level of service that one would expect from a cheaper hotel, not worth the $400 I paid.
於 2023 年 9 月住了 1 晚

6/10 一般

真實旅客

商務旅客
讚好：職員與服務
Nice but not worth the price
On the surface this is a lovely resort. However, rooms are a bit grubby and noise all night from construction. Air conditioning did not work very well.
於 2023 年 9 月住了 2 晚

10/10 優異

Vedaste

於 2023 年 9 月住了 4 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Conference Abroad
Great venue for the conference, amazing facilities and great service.
於 2023 年 9 月住了 5 晚

6/10 一般

CHRISTINE

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff, great food, good rooms, but weekend nights have to be the worst nights for staying. Multiple events and wedding receptions are held right next to the accommodation residences from 10.00am to 11.00pm. Don't expect a restful day and evening if booking for the weekend.
於 2023 年 8 月住了 2 晚

8/10 不錯

Jean Bernard (Kissimmee)

讚好：整潔度和住宿狀況
I didn’t like the fact that room services left plates at my door for more than 3 days. This is so unclean. This is risk for travelers to pickup bugs and cockroaches in their bags and bringing it to their homes .
於 2023 年 6 月住了 2 晚

8/10 不錯

PAUL

商務旅客
讚好：整潔度、職員與服務和住宿狀況
VEry well run and top class. Managers seem on top of things. At price I paid it was good value. Bathroom, matress, desk, room size, wifi, food quality were all high,. It is however too spead out.Gym and pool were 690 m from my room. some rooms would be even further - and it is somewhat uphill outdoor in heat and rain
於 2023 年 6 月住了 1 晚

8/10 不錯

Miro

於 2023 年 6 月住了 3 晚

2/10 很差

Carmen

商務旅客
不滿：整潔度、職員與服務和住宿狀況
This is the last time I will ever stay here. It has gone downhill the last few years and this is the last straw. (Between 2017-2023 I have stayed here 13-15 times and I will never return). The internet was so bad I had to use my own data from Canada - the exact thing happened last year May 2022 when I stayed here and they told me it was because they ‘had a conference’. That is no excuse- they need to buy more data if they have more people on the property. The same excuse was given this time - I’m on a business trip and it’s unacceptable to have no workable Wi-Fi for a hotel that charges this much money. Second, I had booked an upgraded room from the standard room and when I looked at it it was on the ground floor and the screen was broken and the room had a very strong smell of cockroach/ pesticide spray. I asked for a second floor room and was told I would need to pay an extra $110 a night! To not be in a room with a broken screen and terrible smell! Unbelievable. Third, everything feels cheap and falling apart. The shower this morning had no water and then no hot water for half an hour. If it was a cheaper place I would understand but at this price point you actually need to work to keep the place acceptable. When I first stayed here there was matching toiletries with an African brand - now it’s all mismatched with many in what looks like a blank toothpaste tube with just the word shampoo. This is not acceptable at this price point. I will be moving to stay at Latitude next
於 2023 年 5 月住了 4 晚

2/10 很差

Léontine

家人同遊
不滿：整潔度和職員與服務
They made my parents visit a painful one. I booked for my parents to stay there and I paid the airport shuttle and we had to remind them to pick them up and when they checked out they tried to scam them and charge them again a 53$! They thought they were going to pay because of the rush of checking out! Fortunately I took a picture and I had the bank proof!! You are scammers!! No slippers in the room and my dad had to pay a 20 000 Ugandan shilling for slippers! I celebrated my birthday over there and forgot my phone at the security point bucket at the hotel entrance and it got stolen,we are all convinced after the shuttle issue that it was stolen there! And the location phone is showing last seen there! We spent a lot on birthday and my dad wanted to enjoy the birthday celebration and asked to put the bill on the room and he would pay later and they made it an issue saying he could leave without paying as his room was paid in advance,yes because a important person from another country is going to leave without paying a miserable 250$!! The only decent person in that hotel was Samuel the server!! He treated us well and his service was amazing. The management is disorganised and they are crooked!! All scammers!! I will not recommend this hotel to anyone! If you choose to book,take pictures of every receipt as the wifi too may not allow you to check your bank account statements!

10/10 優異

Ruie

於 2023 年 4 月住了 1 晚

10/10 優異

Abigail

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚

10/10 優異

Darrell

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 2 晚

10/10 優異

Sille

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 4 晚

10/10 優異

Christine

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pamper yourself and enjoy Lake Victoria.
Lush resort with relaxing spa and beautifully decorated rooms with crisp sheets luxe amenities. Dining on the terrace was enhanced by a wide array of international offerings. Staff was welcoming, courteous and helpful.
於 2023 年 1 月住了 3 晚

10/10 優異

Mbangira

10/10 優異

Grace

6/10 一般

Isaac

商務旅客
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Nice calm place. I did not like the complex business processes and the staff have passive rudeness (they are polite in speech but often ignore instructions and orders, sometime pretend they have not heard what you have heard). Another thing, the internet in the residential rooms and the restaurant is horrible and frustrating. It is however very good in the conference centre. Hence, I can never go here as a business travelller.
於 2022 年 11 月住了 10 晚

10/10 優異

Isaac

讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Great place. I didnt like the waiters attitude
於 2022 年 11 月住了 1 晚

10/10 優異

Cristabelle

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the whole style . Dining options . Spa facilities . Great staff . Safe and nice dinner and breakfast views and service
於 2022 年 9 月住了 4 晚

6/10 一般

Emma

家人同遊, 親子同遊, 多人同遊
讚好：整潔度
It is a beautiful hotel and grounds which are nicely kept. They also have a lovely infinity pool and a larger pool. The food was good and great that you can order food from the restaurant at any time. However, there were a few things I was not happy with give the expensive price: - we did not have wifi in our cottage until the last couple of days - we didn’t have hot water the last couple of days - all the managers are Asian. None are African. - our cottage, which is set back from the hotel, is near a nightclub which was playing loud music most nights until the early hours. - pillows were hard. I don’t think I slept well any of the nights
於 2022 年 8 月住了 5 晚

10/10 優異

Akello

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 8 月住了 1 晚

6/10 一般

Michael

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
The property was clean and beautiful, however, the customer service was bad, rude, just not on the same level as the property. Customer service was disappointing.
於 2022 年 8 月住了 2 晚

8/10 不錯

Susanne

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2022 年 8 月住了 4 晚

6/10 一般

ELAINE

家人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
The resort was beautiful and quite peaceful. A good getaway from the hustle and bustle of the city. The hotel staff should be given a refresher in good customer service. It was lacking particularly for those serving in the restaurant. Quite disappointing
於 2022 年 7 月住了 1 晚

10/10 優異

Kim

讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful property and very clean. Active webbing hub on the weekend, but noise was not an issue. Helpful, accommodating staff despite a couple of mishaps. Spa was lovely and the 50M pool was a favorite.
於 2022 年 8 月住了 2 晚

10/10 優異

Surendra

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 8 月住了 1 晚

8/10 不錯

Sharon

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 6 晚

2/10 很差

Carmen

商務旅客
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Every time I check in they do not recognize or honor the room type I have booked on Expedia. They try to convince you to ‘upgrade’ to a worse room they call ‘executive’. They did this in February as well as this trip- only because I have stayed here so many times (this will be my last time, they have no record or memory of regular guests) I need to remind them I know which room I booked and paid for. This is such bad service. Be warned travelers - they will offer you an ‘upgrade’ to a worse room with no balcony. Not staying again here after it being my regular place for 5 years.
於 2022 年 5 月住了 1 晚
Hemant 於 2022年5月15日的回應
Dear Ms. Carmen, Greetings!!! First of All, please accept our sincere apologies for all the inconvenience caused to you during the stay. Your feedback is valuable to us. Ma'am, Your concerns have been noted and assure you to give best of our services on your next visit. Sincerely yours, Hemant Rattan

4/10 欠佳

Carmen

商務旅客
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
於 2022 年 5 月住了 3 晚

10/10 優異

FARUK (ISTANBUL)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The place is so clean but the problem monkey's si disturbing
於 2021 年 12 月住了 19 晚

10/10 優異

Richard

於 2021 年 12 月住了 3 晚

8/10 不錯

Joseph

讚好：整潔度、設施服務和住宿狀況
I stayed for 3 nights but my room key did not work on two separate occasions. It was a long walk to the reception from my room so this was inconveniencing. I asked one of the staff members and refused to open the room or provide any additional help. Overall positive experience; rooms were very clean, and comfortable.
於 2021 年 11 月住了 3 晚

10/10 優異

Daniele

於 2021 年 11 月住了 3 晚

10/10 優異

Darrell

家人同遊, 商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 9 月住了 1 晚
Rahul 於 2021年9月27日的回應
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

10/10 優異

真實旅客

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Gym and breakfast so good
於 2021 年 8 月住了 7 晚
Rahul 於 2021年9月27日的回應
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

10/10 優異

Lamak

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 6 月住了 1 晚
Rahul 於 2021年7月6日的回應
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

8/10 不錯

Franka

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2021 年 4 月住了 1 晚
Rahul 於 2021年7月6日的回應
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The setting is beautiful, on the edge of Lake Victoria. The rooms are incredibly clean and the staff is very efficient and friendly.
於 2021 年 4 月住了 1 晚
Rahul 於 2021年7月6日的回應
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

10/10 優異

SeungRoung

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 4 月住了 8 晚
Rahul 於 2021年7月6日的回應
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

6/10 一般

Sylvia

讚好：住宿狀況
不滿：客房舒適度
於 2021 年 3 月住了 2 晚
Rahul 於 2021年4月9日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Brenda

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good service.
The staff were attentive and took good care of our needs, despite a very late check in and a reservation booking issue.
於 2021 年 1 月住了 1 晚
Rahul 於 2021年2月15日的回應
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

8/10 不錯

真實旅客

親子同遊
讚好：整潔度、職員與服務和住宿狀況
The children’s pool kept our grandkids and their friends of various ages happily playing all day with a wall dividing two depth levels, they could choose which side to play in while the 2 and 3 year olds were kept safe. The Olympic size pool gave so much space for swimming and games with older kids. The pool service was excellent and I enjoyed a massage inside the massage tent.
於 2021 年 1 月住了 2 晚
Rahul 於 2021年2月15日的回應
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

8/10 不錯

Michael

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place
Great place, very recomended. The only remark and offer to other travelers is to ask for a room with good wifi connection since there are areas where the wifi is not so good. Except of this. The place is clean, the food is good and service is fantastic
於 2020 年 10 月住了 2 晚
Rahul 於 2020年10月28日的回應
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

10/10 優異

Ronald

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Plan to come back again
Very nice stay. Every one was very nice. The resort very clean. Enjoyed myself well thanks again for the good services. Ron harris.
於 2020 年 10 月住了 6 晚
Rahul 於 2020年10月28日的回應
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

10/10 優異

真實旅客

於 2020 年 2 月住了 4 晚
Rahul 於 2020年2月21日的回應
Dear Guest, Greetings from Speke Resort! Thank your for your time and feedback, your valuable review energizes our team to deliver the best to our valuable guests. We look forward to welcoming you back to our beautiful resort. Kind Regards,

6/10 一般

真實旅客

商務旅客
讚好：整潔度、設施服務和住宿狀況
The rooms are nice. I would not recommend staying here. When it rain the rooms are so far away from the main reception and breakfast area its a mess trying to get there. Reception is not terribly efficient and the breakfast buffet was quite odd.
於 2020 年 2 月住了 2 晚
Rahul 於 2020年2月21日的回應
Dear Guest, Greetings of from Speke Resort! Thank you for sharing your feedback with us, your feedback energize our team to do better. We look forward to welcoming you back to our beautiful resort. Kind Regards,