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東北坎薩斯城燭木套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
東北坎薩斯城燭木套房酒店 (IHG 旗下酒店)
4450 Randolph Road, Kansas City, MO

評價

8.4

很好

10 分評分，優異；268 則評價中有 135 則" "
8 分評分，不錯；268 則評價中有 80 則" "
6 分評分，一般；268 則評價中有 31 則" "
4 分評分，欠佳；268 則評價中有 10 則" "
2 分評分，很差；268 則評價中有 12 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.4/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

merrillee

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice... but would have liked a decent smoking area.
於 2024 年 1 月住了 1 晚

8/10 不錯

Michele

於 2024 年 1 月住了 1 晚

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
Very big
It was wonderful rooms are big
於 2023 年 12 月住了 1 晚

8/10 不錯

Pedro

10/10 優異

Tom

讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s fine
於 2023 年 11 月住了 1 晚

6/10 一般

Frank (Lakewood)

商務旅客
讚好：職員與服務和住宿狀況
不滿：設施服務
They will only clean your room every 7 days, and will get bothered if you ask for service. No food and their coffee is the worst in the planet. Windows are thin and noisy, too close to the freeway. Never again!
於 2023 年 11 月住了 2 晚

10/10 優異

Rachel (Jefferson City)

於 2023 年 10 月住了 1 晚

6/10 一般

Jeff

讚好：職員與服務
於 2023 年 10 月住了 1 晚
CWS KC NE Team 於 2023年10月25日的回應
Dear Jeff,Thank you for staying with us.

2/10 很差

Di'Andria

家人同遊, 伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
I had to request another room because the first room smelt like cigarettes even though it was non-smoking room. The second room had no ventilation and also had a smell. The was extremely outdated and room was not stocked with the essential like toilet. Overall, I would never stay here again.
於 2023 年 10 月住了 1 晚

6/10 一般

michelle

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was clean, outdated, bed’s horrible. Staff great!!
於 2023 年 9 月住了 1 晚

10/10 優異

Jordan

於 2023 年 9 月住了 1 晚

10/10 優異

Amber

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚

8/10 不錯

Yolanda

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall good
Overall it was good. They put is in the only handicap room on the second floor. They could have saved that room for someone who actually needed it. Because of the type of room, there wasn’t any counter space in the bathroom, just a stand alone sink. There wasn’t a place to put your toiletries.
於 2023 年 9 月住了 1 晚

2/10 很差

Thaisheena

於 2023 年 9 月住了 2 晚

8/10 不錯

Vicki (Leander)

不滿：設施服務
Was not the area that we expected it to be. Did see lot of police officers in the area so guess that’s a good thing. The hotel itself was clean and if it was in a different area we would stay again
於 2023 年 9 月住了 1 晚

8/10 不錯

Ronda

讚好：住宿狀況
於 2023 年 9 月住了 1 晚

10/10 優異

Josh

於 2023 年 9 月住了 2 晚

10/10 優異

Bethany

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The staff is very accommodating. The beds are comfortable.
於 2023 年 8 月住了 1 晚

8/10 不錯

Kristopher

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean comfortable rooms
Clean comfortable rooms and beds. Will stay again when in the area.
於 2023 年 7 月住了 1 晚
CWS KC Team 於 2023年7月21日的回應
Dear Kristopher,Thank you for staying with us. We appreicate your feedback.

10/10 優異

Tamper

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 3 晚
CWS KC NE Team 於 2023年7月11日的回應
Dear Tamper,Thank you for staying with us. We appreciate your feedback.

8/10 不錯

真實旅客

家人同遊
讚好：職員與服務和客房舒適度
Right in front of Worlds of Fun
The carpet floor felt damp and sticky. Everything else was ok.
於 2023 年 7 月住了 3 晚

6/10 一般

Daelynn

於 2023 年 7 月住了 2 晚

2/10 很差

Marlina

伴侶同遊
讚好：整潔度
不滿：職員與服務
the property was very nice and is in a good location and most of the staff was nice but the front desk manager was extreamly rude and degrading sarcastic belittling to me and my boyfriend
於 2023 年 6 月住了 1 晚

6/10 一般

Colin

讚好：整潔度
不滿：職員與服務
於 2023 年 6 月住了 1 晚

10/10 優異

Rachel

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚
CWS KC NE Team 於 2023年7月11日的回應
Dear Rachel,Thank you for sharing your experience at our hotel. Please keep us in mind for the next time you are in the area.

10/10 優異

Cynthia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A better mattress, a night stand on each side
於 2023 年 4 月住了 8 晚

2/10 很差

Sherri

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
AWFUL
The keys would not work, even after 3 times of them setting. They would NOT move us to a different room. WE had not KEYS!!!! BEds where horrible. There was a heavy sunk smell or pot. They would not do anything for us.
於 2023 年 4 月住了 1 晚

10/10 優異

Jessica

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務和設施服務
Loved that there were smoking rooms available, The room was very clean had everything we needed full size fridge microwave coffee pot even a dishwasher cabinets had dishes and utensils as well Loved every bit of it! Bed was super soft slept great! The only thing we didnt like was all the construction but doing a fantastic job and we will be back
於 2023 年 4 月住了 2 晚

8/10 不錯

Leigh Ann

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 2 晚

8/10 不錯

Katheryn A

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
3/17/23
The hotel was very nice, clean and staff friendly and helpful. My only complaint is not having breakfast dor the price just to sleep. Overall great experience.
於 2023 年 3 月住了 2 晚

8/10 不錯

Rebecca

家人同遊
讚好：整潔度和職員與服務
They are in the process of remodeling although we wouldnt have known. No noise issues or things like that. Hotel was clean, but definitely was time for some updates. Staff is friendly and helpful. We did have an issue with the air conditioning, but they brought us a fan to help until it was running properly again. Easy access to interstate from hotel. Overall a good place to stay.

10/10 優異

Holly

10/10 優異

michelle

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 1 晚
Lydia and CWS KCNE team 於 2022年11月15日的回應
Dear Michelle,We appreciate you staying with us. Please keep us in mind for the next time you are in the area.

8/10 不錯

Jay

於 2022 年 10 月住了 1 晚
Lydia and CWS KC NE team 於 2022年11月15日的回應
Dear Jay,Thank you for staying with us.

10/10 優異

Kenneth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Must check in this place
Awesome hotel highly recommend
於 2022 年 3 月住了 2 晚

4/10 欠佳

Michele

親子同遊
讚好：整潔度
不滿：設施服務和住宿狀況
No pool. No coffee or cafe. Website was not truthful.
於 2022 年 7 月住了 2 晚

4/10 欠佳

Bj

家人同遊
不滿：職員與服務和客房舒適度
Disappointing
If you want quietness you won’t find it here. If you’re looking for a party hub, this will definitely be the spot. I stayed here 2 nights and both nights there was a party out in the back area (by the same people) with loud music. They had disco lights set up, 2 big speakers and a microphone. They started at 4pm and music lasted until I called and complained about it (10:30pm). It was definitely disappointing. I will never stay here again.
於 2022 年 5 月住了 2 晚
Lydia 於 2022年6月15日的回應
Dear BJ, We are sadden to hear about your experience at our hotel. Our team should of had the situation handled. We are an extended stay and some guest make themselves at home. We will work with our team regarding the noise from the gazebo after hours.

10/10 優異

jean

讚好：整潔度、職員與服務和設施服務
first let me thank the staff for friendly courteous service, i enjoyed my stay even tho it was just sat til sunday, i thought it was a nice room we had and it had everything you need if you staying a while. Very nice place i will come to Candlewood again and again,
於 2022 年 4 月住了 1 晚
Lydia 於 2022年4月26日的回應
Dear Jean, We strive to make every guest feel special. We will share your review to let our team that they are doing a great job. Please keep us in mind for the next time you are in the area.

10/10 優異

Valerie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I really like Candlewood cause it had a refridge, stove , make your own ice very pleasant
於 2022 年 4 月住了 1 晚
Lydia 於 2022年4月26日的回應
Dear Valerie, Thank you for staying with us. We appreciate your positive feedback.

10/10 優異

Amanda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The pool was actually warm. They have free DVD to rent. I'm not sure every time needs a full kitchenette, but it's nice.
於 2022 年 4 月住了 1 晚
Lydia 於 2022年4月12日的回應
Dear Amanda, Thank you for staying with us. We appreicate your feedback. Keep us in mind for the next time you are in the area.

8/10 不錯

Penny

家人同遊
讚好：職員與服務和設施服務
Nice stay. Room was okay, window was sitting on floor when we walked in had to put it back in frame which was little odd on the third floor. Pool area was nice heated granddaughter had had fun.
於 2022 年 3 月住了 2 晚
Lydia 於 2022年3月23日的回應
Dear Penny, Thank you for taking the time to fill out the review. We appreciate your feedback. Keep us in mind the next time you are in the area.

6/10 一般

John

讚好：整潔度和職員與服務
Nebraska Trip
The lobby was under construction. Rooms were fine, but could really use an upgrade.
於 2022 年 2 月住了 1 晚
Lydia 於 2022年3月2日的回應
Dear John, Thank you for staying with us. We appreciate your feedback. Please keep us in mind for after the renovation .

10/10 優異

Jessica

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 11 月住了 1 晚

2/10 很差

真實旅客

於 2021 年 6 月住了 7 晚

8/10 不錯

Brenda

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Interesting stay. Chaotic charges. Clean rooms.
The rooms are clean and nice. The Check in, well, they lost our reservation but then charged me for the room anyway. I’ll be speaking to the manager in the morning. The elevator quit, they only have one, it’s been interesting.
於 2021 年 6 月住了 2 晚
Lydia 於 2021年6月14日的回應
Dear Brenda, Thank you for your review. I apologize for the confusion. There was a one reservations was under a different name, not under your name. The front desk agent did ask if it would be under a different name your response was no, which made it difficult for us to find it. We had a storm Friday night which made it difficult for our guest and team. They are in the process of getting the elevator fixed.

8/10 不錯

Allen

讚好：客房舒適度
不滿：職員與服務
KC Trip
Had problem with shower head. Other than that, good stay. Not a lot of eating places around the hotel
於 2021 年 5 月住了 2 晚
Lydia 於 2021年5月18日的回應
We are sorry your had an issue with the shower. Thank you for letting us know. We appreciate you staying with us.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度和職員與服務
Front desk Staff was great! Very flexible as we asked for a first floor room - last minute.
於 2021 年 3 月住了 2 晚
Lydia Mendoza 於 2021年3月15日的回應
Thank you for the kind words. We will share with our team. They enjoy hearing positive things.

6/10 一般

Scott

讚好：職員與服務和客房舒適度
不滿：住宿狀況
於 2020 年 9 月住了 1 晚

4/10 欠佳

chris

家人同遊
不滿：整潔度和住宿狀況
Lousy accommodations
於 2020 年 9 月住了 2 晚

10/10 優異

young tae

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 9 月住了 1 晚