套房, 多張床, 非吸煙房 | 獨特設計、獨特裝修、書桌、遮光窗簾/窗簾

凱富酒店的評價

2.5 out of 5
凱富酒店
3240 Broadway St, Kansas City, MO

評價

7.8

不錯

10 分評分,優異;137 則評價中有 56 則" "
8 分評分,不錯;137 則評價中有 35 則" "
6 分評分,一般;137 則評價中有 21 則" "
4 分評分,欠佳;137 則評價中有 13 則" "
2 分評分,很差;137 則評價中有 12 則" "

8.0/10 

整潔度

8.6/10 

職員與服務

7.8/10 

設施服務

7.2/10 

住宿狀況

7.6/10 

環保程度

評價

8/10 不錯

Katie

讚好:整潔度和職員與服務
It was very easy to check in. There is a $250 safety deposit at check-in, but it’s refundable. Room was very clean. Our room got very hot during the night, even with the A/C unit turned on. It kept turning off at random points, which made it very hot and humid in our room. Otherwise, it was a perfectly fine stay.
於 2024 年 5 月住了 1 晚

8/10 不錯

M VIRGINIA (higginsville)

讚好:整潔度和職員與服務
Nice place, friendly staff. Appears to be newly remodeled but a little rough on the edges/details. Strong smell of bug spray. Conveniently located near many things downtown kc.
於 2024 年 4 月住了 1 晚
LL 於 2024年4月30日的回應
Hi Virginia,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be a nice place with friendly staff and a convenient location.We apologize for any inconvenience caused by the bug spray. Our team takes necessary measures to address any pest issues, and we'll make sure to monitor and improve our pest control methods to minimize any unpleasant odors in the future.We appreciate your suggestions and will use them to focus on areas where we can further enhance the guest experience during our ongoing renovations.If you have any other comments or suggestions, please feel free to share them with us. We value your feedback and hope to welcome you back for an even better experience in the future.

10/10 優異

Dianna

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice and close to downtown
於 2024 年 4 月住了 1 晚
LL 於 2024年4月23日的回應
Thank you for your positive feedback, Diana! We're delighted to hear that our hotel's proximity to downtown met your expectations. We hope you had a pleasant stay and look forward to welcoming you back in the future!

8/10 不錯

Jorgan

讚好:整潔度、職員與服務和設施服務
Good value for the price. Air conditioner was loud and toilet runs, but otherwise clean and well run.
於 2024 年 4 月住了 4 晚
LL 於 2024年4月23日的回應
Thank you for sharing your feedback, Jorgan! We're glad to hear that you found good value in your stay with us. We apologize for any inconvenience caused by the loud air conditioner and the running toilet. Your comments help us improve, and we'll address these issues promptly to ensure a better experience for our guests. We appreciate your compliments on the cleanliness and overall management of our property. We hope to welcome you back for an even better stay in the future!

10/10 優異

Neva

讚好:整潔度、職員與服務和住宿狀況
It was a nice, comfortable, quiet property. I had no problems with my room or with check in.
於 2024 年 4 月住了 1 晚
LL 於 2024年4月22日的回應
Dear Neva,Thank you so much for taking the time to share your experience with us. We greatly appreciate your positive feedback regarding your recent stay at our property.We are thrilled to hear that you found our hotel to be nice, comfortable, and quiet, and that you had no issues with your room or the check-in process. Ensuring our guests' comfort and satisfaction is our top priority, and we are delighted that we were able to meet your expectations during your stay.Your feedback serves as encouragement to all of us here, and we are grateful for your kind words.We hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything we can assist you with in the meantime, please do not hesitate to reach out.

4/10 欠佳

Kimm

家人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
This is a very run down motel and in spite of the painting (lipstick on a pig) we were very disappointed. It also had moth balls in the corners of the halls and the whole space smelled. Toilet didn’t flush occasionally. And house cleaning wasn’t very thorough.
於 2024 年 4 月住了 4 晚
LL 於 2024年4月22日的回應
Hello Kim,We're deeply sorry to hear about your disappointing experience during your stay. We take your comments seriously and will address them with our team to ensure that necessary improvements are made to provide a better experience for our guests. Thank you for bringing these issues to our attention, as it helps us to continuously improve our services. We hope to have the opportunity to regain your trust and provide you with a more pleasant stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 不錯

Barry (Denver)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Unable to confirm reservations that evening, their office/front desk line just kept ringing without answer. When I asked upon arrival they knew phones weren't working...Other wise, a normal hotel.
於 2024 年 4 月住了 1 晚
LL 於 2024年4月22日的回應
Hello Barry,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with our phone lines. We understand the importance of being able to confirm reservations and ensure smooth communication with our guests, and we're sorry for falling short in this regard. Your comments will be shared with our team to ensure that similar issues are addressed promptly in the future. Despite this, we're glad to hear that overall, your stay was satisfactory. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.

2/10 很差

Tony

不滿:整潔度
於 2024 年 4 月住了 1 晚
LL 於 2024年4月22日的回應
Hello Tony,We regret to see your rating and wish to extend our sincere apologies for any shortcomings you may have experienced during your stay. We take all feedback seriously and would greatly appreciate it if you could provide us with more details about your experience so we can address any issues and improve our services. Your satisfaction is our top priority, and we hope to have the opportunity to make things right for you in the future. Thank you for bringing your concerns to our attention.

8/10 不錯

David

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Affordable and convenient! Nice safe area. It’s not flawless but you can tell they are working on improvements! It was clean and free breakfast was a perk that we didn’t even know they provided!
於 2024 年 4 月住了 1 晚
LL 於 2024年4月22日的回應
Thank you for sharing your feedback, David! We're glad to hear that you found our hotel to be affordable, convenient, and located in a nice safe area. We're constantly striving to make improvements, and it's wonderful to know that our efforts were noticed. We're also delighted that you enjoyed the cleanliness and the complimentary breakfast. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We appreciate your support and hope to welcome you back again soon!

6/10 一般

Nathaly

家人同遊
讚好:職員與服務和住宿狀況
Staff was amazing! They were extremely helpful.. the only complaint I have is our room was not completely clean. My bed had sheets with stains on a couple different places that were VERY noticeable… and our mat for the shower was stained brown. It made me feel uneasy so I slept on top of my personal blanket & didn’t use the mat.. other than that it was cheap and convenient for an overnight stay!
於 2024 年 4 月住了 1 晚
LL 於 2024年4月15日的回應
Dear Nathaly,Thank you for choosing to stay with us and for sharing your feedback. We're thrilled to hear that our staff made a positive impression on you with their exceptional service.However, we sincerely apologize for the cleanliness issues you encountered in your room. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Please rest assured that we take your feedback seriously, and we will address these concerns with our housekeeping team to ensure that similar issues do not occur in the future.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 優異

Jason

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
LL 於 2024年4月14日的回應
Thank you so much for your kind rating, Jason! We truly appreciate your positive feedback and are delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction means the world to us, and we're grateful for your support. If there's anything else we can do to enhance your future visits, please don't hesitate to reach out. We're here to ensure you always have a comfortable and enjoyable stay with us. Looking forward to welcoming you back soon!

4/10 欠佳

Melissa

於 2024 年 4 月住了 3 晚

10/10 優異

Darold

家人同遊
In a great area for us…..staff was very polite….clean and easy access
於 2024 年 4 月住了 3 晚
LL 於 2024年4月10日的回應
Dear Darold,Thank you for your positive feedback and for choosing to stay with us! We're delighted to hear that you found our location convenient and that you had a pleasant experience with our staff.Ensuring a clean and comfortable environment for our guests is a top priority, so we're glad to know that you found everything to your satisfaction.We appreciate your kind words and hope to have the pleasure of welcoming you back for another visit soon.Warm regards,

8/10 不錯

Melody

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was comfortable; loud voices at night came right through the door which was the unfortunate part of my stay. Breakfast was great!
於 2024 年 3 月住了 1 晚
LL 於 2024年3月25日的回應
Dear Melody,Thank you for taking the time to share your feedback with us. We're glad to hear that you found your room comfortable and enjoyed our breakfast offerings. However, we apologize for any inconvenience caused by the noise disturbances during your stay. Please rest assured that we'll look into this matter to ensure that all our guests can enjoy a peaceful environment.We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

6/10 一般

Melanie

伴侶同遊
讚好:整潔度和職員與服務
The room was very clean with a pleasant smell, staff was friendly. However, the elevator was very small, had no working button lights and seemed to be in need of cosmetic upgrades. My room in particular had a clogged sink and non-working hair dryer. Hot breakfast with eggs and waffles which were nice, coffee service not great ( came out of a dispenser)
於 2024 年 3 月住了 1 晚
LL 於 2024年3月25日的回應
Dear Melanie,Thank you for sharing your feedback regarding your recent stay with us. We're glad to hear that you found our room clean with a pleasant smell and that our staff was friendly.We apologize for any inconvenience caused by the issues you encountered. Your comments have been shared with our maintenance team to address these concerns promptly.We're delighted to know that you enjoyed the hot breakfast. Your feedback regarding the coffee service is duly noted, and we will strive to improve in this area.We appreciate your valuable feedback as it helps us to continually improve our services and facilities for our guests. If there's anything else we can assist you with or if you decide to stay with us again in the future, please don't hesitate to let us know.

10/10 優異

Eulalio

讚好:整潔度、職員與服務和設施服務
Good
於 2024 年 3 月住了 1 晚
LL 於 2024年3月25日的回應
Dear Eulalio,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us.If there's anything specific that stood out to you or if you have any suggestions for how we can make your next stay even better, please don't hesitate to let us know. Your satisfaction is our top priority, and we're always here to assist you in any way we can.We hope to have the pleasure of welcoming you back for another great stay in the future.

8/10 不錯

Ann

伴侶同遊
讚好:整潔度和職員與服務
Fine, area is a bit sketchy
於 2024 年 2 月住了 1 晚
LL 於 2024年3月22日的回應
Dear Ann,Thank you for taking the time to share your feedback with us. We're glad to hear that you found your stay satisfactory overall.Regarding the area, we understand your concern. While we strive to provide a comfortable and safe environment for all our guests, we also recognize that external factors such as location can impact perceptions. Rest assured, we take security seriously and have measures in place to ensure the safety of our guests and their belongings.If there's anything else we can do to improve your experience or address any concerns you may have, please feel free to reach out to us directly. We value your input and are always looking for ways to enhance our guests' experience.Thank you again for choosing to stay with us. We hope to welcome you back soon for an even better stay.Warm regards,

8/10 不錯

Vanessa

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The staff was so sweet!
於 2024 年 3 月住了 1 晚
LL 於 2024年3月20日的回應
Dear Vanessa,Thank you so much for taking the time to share your feedback with us! We're delighted to hear that our staff made a positive impression on you during your visit. Our team works hard to ensure that every guest feels welcomed and appreciated, so it's wonderful to know that their efforts made a difference for you.If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We're always here to assist you and ensure you have a fantastic experience with us.Looking forward to welcoming you back for another enjoyable stay soon!

2/10 很差

Leeann

於 2024 年 3 月住了 1 晚
LL 於 2024年4月10日的回應
Dear Lean,Thank you for taking the time to share your feedback with us. We sincerely apologize for any disappointment or frustration you experienced due to your inability to arrive at our hotel. We understand that unforeseen circumstances can arise, and we regret that you were not able to enjoy our services as planned.While we empathize with your situation, we kindly request reconsideration of your review, as it does not accurately reflect your experience with our hotel's services.We strive to provide exceptional service to all our guests, and it's disheartening to receive a negative review from someone who did not have the opportunity to experience our accommodations firsthand. We value your feedback and hope to have the opportunity to welcome you in the future under more favorable circumstances.

10/10 優異

Giovanna

家人同遊
讚好:整潔度、職員與服務和住宿狀況
second time here, never had an issue!
於 2024 年 3 月住了 1 晚
LL 於 2024年3月5日的回應
Dear Giovanna,Thank you for choosing to stay with us again and for taking the time to share your feedback. We're thrilled to hear that you had another great experience during your second visit.Ensuring a seamless and enjoyable stay for our guests is always our top priority, and we're delighted that we could meet your expectations once again. Your continued support and satisfaction mean a lot to us, and we're grateful for the opportunity to serve you.If there's anything specific you enjoyed about your stay or anything we can do to make your next visit even more memorable, please feel free to let us know. We look forward to welcoming you back for your third visit and many more in the future.

10/10 優異

Candice

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice checkin experience...
於 2024 年 3 月住了 1 晚
LL 於 2024年3月5日的回應
Dear Candice,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a very nice check-in experience at our hotel.Ensuring a smooth and pleasant check-in process is essential for us, and we're glad to know that our team was able to provide you with excellent service upon your arrival. Your satisfaction is our top priority, and we're thrilled that we could start your stay off on the right foot.If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon.Best regards,

10/10 優異

Jenny

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
N/A
於 2024 年 2 月住了 1 晚
LL 於 2024年2月28日的回應
Dear Jenny,Thank you for choosing to stay with us and for taking the time to leave a rating. We're delighted to see that you had a wonderful experience during your stay.If you ever have any feedback or suggestions for us in the future, please don't hesitate to reach out. We're always looking for ways to enhance our guests' experiences.We hope to have the opportunity to welcome you back for another excellent stay in the future!

8/10 不錯

Hailey

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel for going to a concert. Area in their control was tidy but surrounding area was under improvement. Clean rooms amd the staff was kind.
於 2024 年 2 月住了 1 晚
LL 於 2024年2月26日的回應
Dear Hailey,Thank you for sharing your experience with us! We're thrilled to hear that you found our hotel to be a great choice for attending a concert and that you appreciated our tidy rooms and kind staff.We understand your feedback about the surrounding area, and we're glad to inform you that we're continuously working to improve the overall environment to enhance our guests' experience even further.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!Warm regards,

10/10 優異

Amanda

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
LL 於 2024年2月26日的回應
Dear Amanda,Thank you for taking the time to leave us a positive rating! We're delighted to hear that you had a satisfactory experience during your recent stay at our hotel.If there's anything specific you particularly enjoyed or if you have any feedback or suggestions for us to further enhance your future stays, please feel free to let us know. We're always here to ensure your comfort and satisfaction.We look forward to welcoming you back again soon!Best regards,

10/10 優異

James

讚好:整潔度、職員與服務和住宿狀況
Room was newly upgraded and very clean.
於 2024 年 2 月住了 3 晚
LL 於 2024年2月20日的回應
Dear James,Thank you for choosing to stay with us and for sharing your feedback. We're thrilled to hear that you had a positive experience during your recent stay at our hotel.It's wonderful to know that you appreciated the newly upgraded room and found it to be clean and comfortable. Providing a pleasant and comfortable environment for our guests is always our top priority, and we're glad to hear that we met your expectations.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to reach out. We appreciate your support and hope to have the opportunity to welcome you back again soon!Best regards,

10/10 優異

Stephanie

讚好:整潔度、職員與服務和住宿狀況
10/10 service! I will stay here every time :)
於 2024 年 2 月住了 2 晚
LL 於 2024年2月16日的回應
Dear Stephanie,Thank you for your wonderful review! We are thrilled to hear that you had a fantastic experience during your recent stay with us and that you were pleased with our service. Providing top-notch service to our guests is our utmost priority, and we're delighted to know that we met your expectations.It's fantastic to hear that you were so satisfied with your stay that you plan to stay with us every time you visit. Your loyalty means the world to us, and we can't wait to welcome you back for another memorable experience.If there's anything specific you enjoyed about your stay or if there are any areas where we can further enhance your experience, please don't hesitate to let us know. We're here to ensure that each of your stays with us is nothing short of exceptional.Thank you once again for choosing to stay with us, and we can't wait to host you again soon!Warm regards,

10/10 優異

Chris

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel was very good and would stay here again
於 2024 年 2 月住了 1 晚
LL 於 2024年2月16日的回應
Dear Chris,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had such a positive experience during your recent stay at our hotel, and we sincerely appreciate your perfect rating.It's wonderful to know that you found your stay to be very good and that you would choose to stay with us again in the future. Your satisfaction is our utmost priority, and we're thrilled that we were able to meet your expectations.We truly value your patronage and look forward to welcoming you back for another fantastic stay in the future. If there's anything specific you enjoyed about your stay or if there are any areas where we can improve, please don't hesitate to let us know. Your feedback is invaluable as we strive to provide the best possible experience for all our guests.Thank you once again for choosing to stay with us, and we can't wait to host you again soon.Warm regards,

4/10 欠佳

Brandon

讚好:職員與服務
不滿:整潔度和住宿狀況
於 2024 年 2 月住了 2 晚
LL 於 2024年2月16日的回應
Dear Brandon,Thank you for taking the time to leave us a rating following your recent stay. We value all guest feedback and appreciate you choosing to stay with us.While we're glad to see that you chose to stay at our hotel, we're disappointed that your experience did not meet your expectations. We would have loved to hear more about your stay to understand how we can improve and make future experiences better for our guests.If you have any specific feedback or concerns you'd like to share with us, please don't hesitate to reach out. Your satisfaction is important to us, and we're committed to providing exceptional service to all our guests.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a better experience in the future.

6/10 一般

Nanette

於 2024 年 2 月住了 2 晚
LL 於 2024年3月22日的回應
Dear Nanette,Thank you for taking the time to review your recent stay with us. We appreciate your feedback and would love to hear more about your experience to better understand how we can improve.If there's anything specific you'd like to share or any issues you encountered during your stay, please don't hesitate to reach out to us. Your satisfaction is important to us, and we want to ensure that every guest has a comfortable and enjoyable stay with us.Thank you again for your review, and we hope to have the opportunity to welcome you back in the future for an even better experience.Best regards,

8/10 不錯

Patricia

家人同遊
讚好:職員與服務、住宿狀況和客房舒適度
Pretty good
The service was nice breakfast was so so there was some leftover cereal and stuff under the bed area from the previous person and some hair in the bathroom from the previous person so I would give it a three for cleanliness, but everything else was great.
於 2024 年 1 月住了 1 晚
LL 於 2024年1月29日的回應
Dear Patricia,Thank you for choosing our hotel and taking the time to share your feedback. We appreciate your honesty and insights about your stay.We're delighted to hear that you found our service to be nice and that you enjoyed various aspects of your experience. However, we sincerely apologize for the oversight in cleanliness. Your comments are concerning, and we assure you that we will address this issue promptly to enhance our housekeeping procedures.If there's anything more you'd like to share or if there's an opportunity for us to make amends, please feel free to reach out directly.We value your feedback, and we hope to have the pleasure of hosting you again for a more seamless and enjoyable stay.

10/10 優異

Rebecca

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
LL 於 2024年1月17日的回應
Dear Rebecca,A heartfelt thank you for choosing our hotel and taking the time to provide a perfect rating. Your feedback means a lot to us, and we're genuinely delighted to hear that you had a positive experience.If there are particular aspects of your stay that stood out or if there's anything we can do to make your next visit even more memorable, we're here to listen and cater to your preferences.Your continued support is truly appreciated, and we can't wait to welcome you back for another wonderful stay.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
LL 於 2024年1月14日的回應
Dear Andrew,Warmest thanks for choosing our hotel for your recent stay. Your positive feedback means the world to us!We're thrilled to hear that your experience was exceptional. If there are any specific moments that made your stay memorable or if there's anything more we can do to make your next visit even more remarkable, we're all ears.Your continued support is truly appreciated, and we can't wait to welcome you back for another fantastic experience.

6/10 一般

Daniela

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Our stay was okay overall as we were only there one night. The room was cold even after turning the heater up & to top it off shower water was not even close to warm.
於 2024 年 1 月住了 1 晚
LL 於 2024年1月14日的回應
Dear Daniela,Thank you for choosing our hotel for your recent stay. Your feedback is valuable, and I appreciate you sharing your experience with us.I apologize for any inconvenience you experienced during your stay. It's disheartening to hear that the room was cold even after adjusting the heater and that the shower water was not up to the desired temperature. Please know that we take these concerns seriously, and I assure you that our team will investigate and address the issues to prevent similar occurrences in the future.We appreciate your understanding, and I want to assure you that guest comfort is our top priority. If there's anything more you'd like to share or if there's an opportunity for us to make amends, please feel free to contact us directly.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay.

6/10 一般

Garry

於 2024 年 1 月住了 2 晚
LL 於 2024年1月14日的回應
Dear Garry,Thank you for choosing our hotel for your recent stay. Your feedback is important to us, and we appreciate your input.While no specific comments were provided, we would love to learn more about your experience to better understand how we can enhance our services. If there are any particular aspects you'd like to share or if there's anything we can do to make your future visits more enjoyable, please feel free to let us know.We value your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Thank you for choosing our hotel, and we look forward to hosting you again.

8/10 不錯

LEAH

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great spot!
Great spot- could use some updates. It definitely needs some more space within a room with two bedrooms. There was hardly any room for luggage or clothes or getting dressed in that room because the beds took up all of the space. Additionally, there needs to be more light in the room, there were many occasions where I did my make up or put an outfit together and walked outside and it looked way different than I thought it would. The hotel is an excellent location and the staff is wonderful. would definitely stay again!
於 2023 年 12 月住了 2 晚
LL 於 2024年1月14日的回應
Dear Leah,Thank you for choosing our hotel for your recent stay. Your feedback is greatly appreciated, and we're pleased to hear about the positive aspects of your experience.We're delighted that you found our hotel to be in an excellent location and that our staff made a positive impression. Your kind words are truly appreciated, and we'll be sure to share your compliments with the team.I appreciate your thoughtful suggestions regarding the room layout and lighting. Guest feedback is crucial for our continuous improvement, and your insights will be taken into consideration as we explore opportunities for updates and enhancements.If there's anything more you'd like to share or if there are specific features you'd like to see improved in the future, please feel free to let us know. We value your feedback and look forward to the opportunity to host you again.Thank you for choosing our hotel, and we hope to welcome you back on your next visit.

2/10 很差

Diego

不滿:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
LL 於 2024年1月7日的回應
Dear Diego,I trust this message finds you well. Thank you for choosing our hotel for your recent stay, and I appreciate you taking the time to provide feedback, even though there were no specific comments. Your input is important to us.We regret any discomfort you experienced even when our team was available to assist to ensure your comfort. I apologize if our effort to fulfill each one of your requests did not meet your expectations.Your feedback is crucial for our continuous improvement, and I assure you that we take your comments seriously. If there's anything more you'd like to share or if there's an opportunity for us to address any other concerns you may have, please feel free to reach out.Thank you for choosing our hotel, and we sincerely hope to have the opportunity to welcome you back for a much-improved experience.

10/10 優異

Leonard

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to all the places I wanted to go.
於 2023 年 12 月住了 2 晚
LL 於 2024年1月3日的回應
Dear Leonard,I hope this message finds you well. Thank you for choosing our hotel for your recent stay and for providing us with a perfect rating. Your feedback is greatly appreciated, and we're delighted to hear about the positive aspect of our convenient location.It's wonderful to know that our hotel's proximity to the places you wanted to visit contributed to a positive experience. We understand the importance of a strategic location for our guests, and we're pleased that our setting met your needs.If there are any specific details about your stay that you'd like to share or if there's anything we can do to make your future visits even more enjoyable, please feel free to let us know. We value your feedback and look forward to the opportunity to host you again.Thank you for choosing our hotel, and we hope to welcome you back on your next visit.

8/10 不錯

Alecia

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
LL 於 2023年12月26日的回應
Dear Alecia,Thank you for choosing our hotel for your recent stay and for providing a good rating, even though no comments were included.Your feedback is important to us, and we appreciate your time in sharing your experience. If there are any specific aspects of your stay that you enjoyed or if there's anything you'd like to share, please feel free to reach out.We value your patronage and hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

10/10 優異

Luke

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
LL 於 2023年12月24日的回應
Dear Luke,I hope this message finds you well. Thank you for choosing our hotel for your recent stay and for providing us with a perfect rating. We appreciate your feedback, and we are thrilled to hear about your positive experience.While no specific comments were provided, we want you to know that your satisfaction is our top priority. If there are any specific aspects of your stay that you enjoyed or if there's anything we can do to make your next visit even more enjoyable, please feel free to let us know.We look forward to the opportunity to welcome you back in the future.Thank you for your patronage, and we can't wait to host you again.Warm regards,

6/10 一般

Miriam

於 2023 年 12 月住了 2 晚
LL 於 2024年1月14日的回應
Dear Mirrian,Thank you for choosing our hotel for your recent stay. Your feedback is important to us, and we appreciate your input.While no specific comments were provided, we would love to learn more about your experience to better understand how we can enhance our services. If there are any particular aspects you'd like to share or if there's anything we can do to make your future visits more enjoyable, please feel free to let us know.We value your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Thank you for choosing our hotel, and we look forward to hosting you again.

4/10 欠佳

Anthony

家人同遊
不滿:整潔度、住宿狀況和客房舒適度
NOT A GOOD EXPERIENCE
- NO HOT WATER - DOOR WAS NOT FULLY FUNCTIONING (WOULD NOT CLOSE FULLY) - HAIR FOUND IN BATHROOM UPON ARRIVAL, TOWELS DAMP (PREVIOUSLY USED?) - PUT US IN A HADICAP ROOM WHICH IS NOT WHAT WE ORDERED KING SIZED MATTRESS TOO BIG FOR THE FRAME IT WAS ON, LED TO NOT BEING COMFORTABLE LUCKILY I WAS ONLY HERE FOR A DAY AND A HALF, OTHERWISE A MUCH BIGGER DEAL WOULD HAVE BEEN MADE
於 2023 年 12 月住了 2 晚
LL 於 2023年12月12日的回應
Dear Anthony,We hope this message finds you well. We sincerely apologize for the inconveniences you experienced during your recent stay with us. Your feedback is crucial, and we appreciate you bringing these matters to our attention.Firstly, we want to address the issue with the room assignment. Your reservation was indeed made for an accessible room, which indicates a preference for a handicap-accessible room. We are truly sorry for any confusion or oversight in this matter.We are also sorry to hear about the problems you encountered with the room itself—the lack of hot water, the malfunctioning door, and the overall cleanliness concerns. Please know that we take these matters seriously, and we assure you that we are actively working to address and resolve each of these issues promptly. Specifically, we have checked the water temperature in the room, and it appears to be warm. However, we acknowledge that this may not have been the case during your stay, and we are investigating the matter further to ensure a consistent and comfortable experience for all our guests.Your feedback is invaluable, and we want to assure you that we are taking immediate steps to prevent similar issues in the future. If there's anything more you'd like to share or if there's a way we can make amends, please feel free to reach out directly.We appreciate your understanding and patience in this matter. We genuinely value your patronage, and hope we have the opportunity to regain your trust in the future.

2/10 很差

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Never again
Bad neighborhood noisy room never again
於 2023 年 12 月住了 1 晚
LL 於 2023年12月12日的回應
Dear John,I hope this message finds you well. Thank you for sharing your recent experience with us and providing feedback on your stay, although I'm truly sorry to hear that it fell short of your expectations.We want to express our sincere apologies for the inconveniences you faced, particularly regarding the noise level and your perception of the neighborhood. Your comfort is of utmost importance to us, and we regret any disturbances that may have affected your stay.Regarding the noise issue, it appears that your room's location at the corner next to the street may have contributed to the disturbance. We appreciate your understanding, and we'll take this into consideration as we work towards improvements in room assignments and soundproofing measures.Your feedback is invaluable, and we take it seriously. If there's anything else you'd like to share or if there are specific areas where we can enhance our services, please don't hesitate to reach out.We genuinely value your patronage, and while I understand your decision not to return, we hope to have the opportunity to regain your trust in the future. If there's anything we can do to make amends or address your concerns, please let us know.

10/10 優異

James

讚好:整潔度、職員與服務和住宿狀況
I will always look to book here wherever I’m in KCMO
於 2023 年 12 月住了 3 晚
LL 於 2023年12月11日的回應
Dear James,I trust this message finds you well. Your recent stay with us and your generous rating of 5/5 truly warmed our hearts. It's guests like you that make our efforts worthwhile, and we're honored to have earned your loyalty. It's our sincere goal to provide a welcoming and comfortable experience for our guests, and your continued trust in us is both humbling and inspiring.If there's anything specific that has made your stays enjoyable, or if there are ways we can further enhance your experience, please don't hesitate to share your thoughts. Your feedback guides us in our ongoing efforts to create memorable and positive stays for all our guests.Thank you for being a valued part of our hotel community, and we eagerly anticipate the pleasure of hosting you again. Should you ever need anything or have special requests, feel free to reach out—we're here for you.

8/10 不錯

Jennifer

家人同遊, 多人同遊
讚好:整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚
LL 於 2023年12月11日的回應
Dear Jennifer,We hope this message finds you well. Thank you for choosing our hotel for your recent stay.Your feedback is important to us, and we appreciate your time in sharing your experience. If there are any specific aspects of your stay that you enjoyed or if there's anything you'd like to share, please feel free to reach out.We value your patronage and hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

4/10 欠佳

Carli

於 2023 年 12 月住了 1 晚
LL 於 2023年12月12日的回應
Dear Carli,I hope this message finds you well. Thank you for choosing our hotel for your recent stay.We appreciate your feedback, and while we strive to provide the best possible experience for our guests, it appears there may have been aspects of your stay that did not meet your expectations. If there are specific areas where we fell short or if there's anything you'd like to share, we would be grateful for any additional feedback.Your satisfaction is important to us, and we would welcome the opportunity to learn more about your experience and explore ways to make amends. If you have the time or inclination to provide more details, please feel free to reach out.We value your patronage and hope to have the opportunity to improve and better serve you in the future.

10/10 優異

Debra

讚好:整潔度、職員與服務、設施服務和住宿狀況
Was newly remodel room was very clean, breakfast was good but could fill up every thing we had to ask to refill. Staff was very helpful.
於 2023 年 12 月住了 2 晚
LL 於 2023年12月6日的回應
Dear Debra,I hope this message finds you well. Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We greatly appreciate your positive comments and are thrilled to hear about your overall positive experience.It's wonderful to know that you enjoyed our newly remodeled room and found it to be very clean. We are also pleased to hear that you had a good breakfast experience, although we apologize for any inconvenience with refills. Your feedback regarding breakfast helps us improve, and we'll work on ensuring a more seamless service.Moreover, we are delighted that our staff was able to assist you effectively. Providing helpful and attentive service is a top priority for us, and your acknowledgment is truly rewarding.Thank you again for your kind words, and we look forward to welcoming you back for another great stay. If there's anything specific we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

8/10 不錯

Phillip

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
LL 於 2023年11月28日的回應
Dear Phillip,We hope this message finds you well. Thank you for choosing Comfort Inn for your recent stay and for providing a good rating, even though no comments were included.Your feedback is important to us, and we appreciate your time in sharing your experience. If there are any specific aspects of your stay that you enjoyed or if there's anything you'd like to share, please feel free to reach out.We value your patronage and hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

10/10 優異

Susan

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very quiet
於 2023 年 11 月住了 1 晚
LL 於 2023年11月5日的回應
Dear Susan,We appreciate your choice to stay at Comfort Inn and for taking the time to share your feedback. Your simple and effective comment, "quiet place," is valued and speaks volumes about your experience.We understand that a peaceful environment is essential for our guests, and we're pleased to hear that you found it quiet during your stay. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back in the future.If there's anything we can do to make your next stay even more enjoyable, please do not hesitate to reach out.Warm regards,

4/10 欠佳

LeaAnn

於 2023 年 10 月住了 1 晚
LL 於 2023年11月19日的回應
Dear LeaAnn, Thank you for choosing to stay at our hotel and for taking the time to share your feedback with us. We value your input and appreciate your honesty. If you have any specific comments that can help us improve please don't hesitate to reach out to us. Your comments are important, and we'll certainly take them into consideration as we work to enhance the overall guest experience. We hope to have the opportunity to serve you again in the future and make your stay more enjoyable. Thank you once again for choosing our hotel, and we hope to see you again in the future. Warm regards

10/10 優異

Terri

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good place to stay
In town for a concert at T-mobile was perfect for what we needed. Good location, no issues, is remodeled and nice.
於 2023 年 10 月住了 1 晚
LL 於 2023年10月29日的回應
Dear Terri,We're absolutely delighted to receive your wonderful 10/10 rating and your kind comments about your recent stay with us. It's fantastic to hear that our location was just what you needed for the concert at T-Mobile and that you found our remodeled accommodations to your liking.Your positive feedback means a lot to us, and we're thrilled that your experience was seamless and enjoyable. We look forward to the opportunity to host you again in the future. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know.Thank you for choosing us for your stay!