CHIH-PENG, thank you for being our guest and taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Dear Benjamin, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We have brought this to the attention of our housekeeping team for a thorough review and necessary action. Additionally, we regret your disappointment with our breakfast service, and we will pass it along to our leaders for their consideration when determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

Dear Kayla, Thank you for reviewing your stay. We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we genuinely regret not meeting these expectations during your recent stay. We take such matters seriously as we always want to provide our guests with the quiet, relaxing environment they deserve. Please know that for future visits, our front desk is available around the clock to help make you as comfortable as possible and address these types of concerns. We are grateful for all of your feedback, and we hope you will return for the flawless experience you deserve.Sincerely,Hotel Management

Dear Derrick, Thank you for choosing Extended Stay America. Our top priority is to ensure that your stay at our hotel is exceptional in every way possible, and we are delighted that we succeeded in doing so. We appreciate you taking the time to acknowledge our efforts, and we hope to have the pleasure of welcoming you back again soon.Sincerely,Hotel Management

Dear Keisha, Thank you for staying at our hotel and letting us know we have room for improvement. While we're glad you enjoyed the area around our property, we apologize for any inconvenience caused by the construction in front of the hotel. We understand the disturbance this can cause and appreciate your patience during this time. Your comments about the need for updates are noted, and we'll share your feedback with the appropriate individuals for the future modernization of our hotel. We hope to have the opportunity to welcome you back in the future for an enhanced experience.Sincerely,Hotel Management

Dear quandie, Please accept our apologies for the inconvenience you encountered during check-in. A valid ID is always mandatory at the time of checking in, as the safety and security of our guests are of utmost importance to us. However, we regret that our front desk team failed to provide the excellent service we strive for daily. We are reviewing with our team to handle such a situation better, and we hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory.Sincerely,Hotel Management

Dear Nicole, We are pleased to acknowledge your feedback and express our gratitude for your entrusting us the opportunity to host you. Your satisfaction is our highest priority, and we are gratified to learn that you had a pleasurable stay with us. We extend our sincerest appreciation to you for choosing Extended Stay America and hope to have the privilege of serving you again in the future.Sincerely,Hotel Management

Dear Scott, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. Thank you for recommending us to fellow online travelers, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Todd, Thank you for sharing your experience with us. We are pleased to read that you found our hotel clean and conveniently located near the airport. Providing a comfortable and convenient stay is our priority, and we are glad we met your expectations in this regard. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America.Sincerely,Hotel Management

Dear Tracy, Thank you for being our guest. We sincerely apologize for the distressing issues you encountered during your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to deliver a satisfying experience for every guest, so please be assured that we will follow up on these matters and take appropriate action to enhance our guests' satisfaction. We are grateful for your valuable insights and your patience. We hope you will return so that we can provide you with the seamless visit you should always expect from us.Sincerely,Hotel Management

Dear Alan, Thank you for taking the time to review your stay with us. We are pleased that you enjoyed our devoted staff, and we certainly appreciate your kind comments about in-room amenities. However, we hope you will accept our apologies regarding the overprice issue and breakfast option concerns. We value your feedback and strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

Dear Jason, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in better in the future. Thank you again for your candid feedback. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely,Hotel Management

Dear john, Thank you for choosing Extended Stay America and sharing your review with fellow travelers. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear jay, We sincerely apologize for the inconveniences you experienced during your stay. It's disappointing to learn about the difficulties with the lamp, the lack of drinking cups, the non-functional phone, and the noise disruptions from the floor above. We assure you that what you experienced is unacceptable by our standards, and we regret any discomfort caused. Your feedback is valuable, and we will address these issues promptly to enhance the overall experience for our guests. We hope you will consider giving us another opportunity to provide a more positive experience in the future.Sincerely,Hotel Management

Dear Rob, We're genuinely sorry to learn about your disappointing experience with us. It's disheartening to read about the issues you encountered in your room, from the door to the cleanliness and hot water. Your feedback is invaluable to us as it helps us identify the aspects where we need to improve and make necessary changes. We will address the issues you've highlighted with our team to ensure they do not recur. We understand that your stay was far from satisfactory, but we hope you'll consider giving us another chance in the future. We are wholly committed to regaining your trust in our hotel.Sincerely,Hotel Management

Dear Joshhy, Please accept our sincere apologies for not meeting your expectations regarding the room you booked and also for the condition of the alternative suite provided. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Furthermore, we apologize for the unfortunate incident during your stay and the inconvenience it must have caused. Although you were pleased with our associates, we understand that this does not make up for all the disappointing experiences you had. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely, Hotel Management

Dear Arthur, Thank you so much for this excellent review. We are glad that everything went great during your stay and made for a memorable experience. Thank you especially for recognizing our devoted staff, who love delivering exceptional hospitality to every guest. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear Lucas, Thank you for your excellent review of Extended Stay America. We're thrilled to read that your stay felt like home and that you had such a positive experience with our friendly staff. We are also delighted to know that you found your room clean, comfortable, and well-equipped for your needs. We'll be sure to share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing to stay with us; we hope to have the opportunity to host you again during a future visit. Sincerely,Hotel Management

Dear Shana, It is disappointing to read about the troubles with your billing, and we apologize for any frustration this has caused. Unfortunately, for any reservation made through a third-party, prepaid booking site, you must make financial inquiries through them. However, if we can assist, we recommend you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about your concerns, and we hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We know how vital fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Erin, Thank you for staying with us and taking the time to post your review. We sincerely apologize for any inconvenience you have experienced upon your arrival. We understand that this situation may have caused frustration, and we're taking steps to prevent it from happening again. Your satisfaction is important to us, and we're committed to ensuring this is not a recurring issue as we always strive to enhance our overall guest experience. Thank you again. We hope to make your next stay a complete success.Sincerely,Hotel Management

Dear Glenna, We thank you for choosing to stay with us and apologize for not meeting your expectations. We are sorry for the housekeeping oversight and the breakfast option that fell short of your expectations, and we understand the noise concerns during your visit and its impact on your overall comfort. We take these issues seriously and are committed to improving in these areas to ensure all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every way possible. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management

Dear Edilberto, We understand that we did not live up to our commitment to provide impeccably clean and hygienic accommodations, and we apologize for any inconvenience caused by the presence of ants and disruption in the water supply. We assure you that we have taken significant measures to address these issues and prevent them from happening again. Our team is fully committed to making things right and ensuring our valued guests have a more enjoyable and satisfying stay with us.Sincerely,Hotel Management

Dear Ashley, Thank you for providing feedback on your recent stay. We are delighted that you found your room and bed comfortable. However, we apologize for any inconvenience caused by the remote and low water pressure issues. We understand how crucial it is to have a satisfying shower experience, and we regret any frustration this may have caused. Our maintenance team will work on resolving this matter to ensure a smoother water flow for our guests. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

Dear John, Your feedback on your recent stay at Extended Stay America is much appreciated. We're thrilled to know that you found our rooms spacious and clean, and our beds comfortable. However, it is regrettable to hear that our pillows didn't meet your expectations. Rest assured that we strive to provide our guests with a comfortable experience, and your feedback helps us in our constant endeavor to improve. We're pleased that, overall, you had a pleasant stay, and we hope to have the opportunity to host you again in the future.Sincerely,Hotel Management