大堂
查看供應

希爾頓獨立城花園酒店的評價

3 out of 5
希爾頓獨立城花園酒店
19677 E Jackson Dr, Independence, MO

評價

7.4

不錯

10 分評分，優異；955 則評價中有 325 則" "
8 分評分，不錯；955 則評價中有 256 則" "
6 分評分，一般；955 則評價中有 166 則" "
4 分評分，欠佳；955 則評價中有 130 則" "
2 分評分，很差；955 則評價中有 78 則" "

7.8/10 

整潔度

8.0/10 

職員與服務

7.0/10 

設施服務

7.4/10 

住宿狀況

7.6/10 

環保程度

評價

6/10 一般

sutton

多人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Outdated rooms with outdated equipment, only one elevator worked and didnt feel right, cost didnt offset, no free breakfast, expensive breakfast buffet
於 2024 年 4 月住了 2 晚
HGI Guest Services 於 2024年4月29日的回應
Hello Sutton.I am sorry for the inconvenience you experienced during your stay at our hotel. Our goal is to provide a great experience for each and every one of our guests, and it appears that we failed to do that in your case.Renovations should be underway soon, which will definitely better and brighten our property. We hope that you can come back after that's done, so we can show you how much it's improved.

8/10 不錯

Saundra

讚好：整潔度、職員與服務和住宿狀況
The issues with the TV, not access to basic channels abc, NBC, CBS especially for sports on the weekend. Housekeeping found my scorebook in the restroom and the front desk indicated they would send it on to me.
於 2024 年 3 月住了 2 晚
HGI Guest Services 於 2024年4月10日的回應
Hello Saundra.We apologize about the inconvenience that you encountered during your stay with us. We had some satellite issues that are in the process of being fixed. Your feedback does matter, so thank you. We also found your scorebook and our manager has sent that out. She will follow up with you on a tracking number.

10/10 優異

Joseph (Indianapolis)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service and location was nice and quiet.
於 2024 年 3 月住了 1 晚
HGI Independence 於 2024年4月3日的回應
Thank you for the excellent rating! Please come by and see us again whenever you are in town.

8/10 不錯

Desmond

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
HGI Guest Services 於 2024年4月1日的回應
Your feedback matters to us. Please come back and visit us soon!

6/10 一般

Robert

讚好：職員與服務
不滿：整潔度和住宿狀況
Room carpet was stained. Bathroom Tub was dirty.
於 2024 年 3 月住了 1 晚
HGI Independence 於 2024年3月31日的回應
Hello Robert,Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us, and we would like to apologize for the inconvenience caused. Our renovations should be starting soon, which will take care of any conditional issues on our property. We hope that you will come back next year to see all the changes that we have made.

6/10 一般

Steven

讚好：職員與服務
不滿：住宿狀況
The property could use a refresh. Bath and hallways are a bit worn.
於 2024 年 3 月住了 2 晚
HGI Independence 於 2024年3月19日的回應
Hi Steven.We are sorry for the inconvenience you experienced during your stay at our hotel. It was not our intention to disappoint you in any way. Our renovations will be starting this summer, and we know that this will definitely make a difference for us and our guests. We would love for you to come back and see how we have improved.

6/10 一般

Shana

家人同遊
讚好：職員與服務
不滿：住宿狀況
Rooms were dated and worn. Carpet was stained and the room had an odor. Mattress was worn and not comfortable. I was disappointed for it being a Garden Hilton.
於 2024 年 3 月住了 1 晚
HGI Guest Services 於 2024年3月10日的回應
Shana,We apologize that we couldn't meet your expectations this time. We are patiently awaiting our full renovation that will be starting this year, and we are fully confident that this renovation will make a huge difference for our guests. Unfortunately, most conditional issues like age of the property are out of our control until we get the much-needed renovation. If you return soon, I am confident that you will enjoy the changes we have made/are making!

8/10 不錯

Jennifer

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 1 晚
HGI Independence 於 2024年3月4日的回應
We hope you enjoyed your stay with us. If there’s anything we can do to improve our services, please let us know!

10/10 優異

Charles

於 2024 年 2 月住了 3 晚
HGI Independence 於 2024年3月20日的回應
So glad that you enjoyed your stay. We hope to see you again in the future!

10/10 優異

Charles

於 2023 年 8 月住了 4 晚
HGI Independence 於 2024年3月20日的回應
We appreciate the awesome rating!

4/10 欠佳

Wyatt

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Cobwebs and spider webs in our room, never have been to a place where we had to pay for our breakfast too, they’re normally complimentary. Hot tub was out of service as well, friendly staff but I can see why the parking lot was empty when we got there. Won’t be staying here in the future
於 2024 年 2 月住了 2 晚
HGI Independence 於 2024年3月4日的回應
Hello Wyatt,Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. Unfortunately, the Hilton Garden Inn brands provide great breakfast options, but they are not complimentary. We apologize if you were led to believe otherwise. Renovations are underway this summer, and we would love for you to come back next year, and see how much we have improved. We appreciate your patience as we work through this.

10/10 優異

Cynthia

讚好：整潔度和住宿狀況
Real nice
於 2024 年 1 月住了 1 晚
HGI Independence 於 2024年3月4日的回應
We appreciate the 5 star compliment. Hope to see you when your back in town!

2/10 很差

Charles C

不滿：整潔度、設施服務和住宿狀況
This was the worst hotel I have ever stayed in first it’s 30 degrees outside and the heat was not on the the room turned the heat up and cold air came out.I only stayed there because our nye event was there, I had to go up to my room during the event and couldn't get in went down to the front desk and was told the lock on the door had to be charged (never heard of that) this happened twice in one night just not a good experience
於 2023 年 12 月住了 1 晚
HGI Independence 於 2024年3月4日的回應
Hello Charles,Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve these issues for future guests. We appreciate your patience as we work through this.

10/10 優異

James

於 2023 年 12 月住了 1 晚
HGI Independence 於 2024年3月4日的回應
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

10/10 優異

Jessica

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

2/10 很差

Sarah

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Ashlyn 於 2023年12月18日的回應
Thank you for your feedback, Sarah. I greatly apologize about your recent experience at our property. Please feel free to reach out to us at 816-350-3000 ext. 9 so we can make it right with you!

8/10 不錯

Patricia

伴侶同遊
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
Their customer service was great exceptional. I didn't like the dirty carpet in my room the furniture is old, the carpet throughout the hotel is old and for the amount of money that is charged the hotel should match the customer service. I didn't like that we're charged for breakfast and again for the amount of money that is changed our breakfast should be free!!!
於 2023 年 11 月住了 3 晚
Ashlyn 於 2023年12月4日的回應
Thank you for your feedback, Patricia! I apologize for any issues you had while at our property. Unfortunately, our breakfast is not complimentary, but we do have Bed & Breakfast packages available to where breakfast is included in the rate.

8/10 不錯

Diane

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
於 2023 年 11 月住了 1 晚
Ashlyn 於 2023年11月21日的回應
Thank you for your feedback, Diane!

4/10 欠佳

Daniel

讚好：職員與服務
不滿：住宿狀況
Angry customer
We booked this room here due to having a heated pool and hot tub. The pool was so cold we couldn’t even get in it and the hot tub was dirty and the water was black. So needless to say we couldn’t even do what we wanted to do at the hotel. Not very happy at all. It actually made me angry because I was doing this for my wife’s birthday as that’s all she wanted to do. But yet we couldn’t even do that.
於 2023 年 11 月住了 1 晚
Penny 於 2023年11月8日的回應
We do appreciate the feedback we are underway with our full and completer renovation, and we hope to be finished by 2024 thank you again for visiting HGII.

6/10 一般

T.

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Concert Stay - Disappointed
The staff was friendly and overall our stay was good. Great location for an event at Cable Dahmer Arena. We were disappointed with the condition of the room. The room needs updated. Rough furniture, dripping faucet, broken air vent, gross tub. I guess I have higher expectations for a Hilton and for the price we paid. They were also doing some work on the outside of the building. We were in town for a concert and wanted to rest before. The workers were outside our 4th story window talking and playing music.
Gross lamp.
Workers outside our window.
Gross tub.
Light fixture in the bathroom.
於 2023 年 11 月住了 2 晚
Penny 於 2023年11月8日的回應
Thank you for your feedback. We are under way with renovations and hope to be done by 2024. Thank you for visiting HGII.

10/10 優異

Maxwell (Everett)

讚好：整潔度、職員與服務、設施服務和住宿狀況
All good but elevators are too slow.
於 2023 年 10 月住了 4 晚
Penny 於 2023年11月8日的回應
Thank you for this feedback we greatly appreciate it. Thank you for staying at HGII.

10/10 優異

Brittany

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Penny 於 2023年10月25日的回應
Thank you for staying with HGII we do all we can to Make it right.

10/10 優異

Shelley (Grain Valley)

商務旅客, 多人同遊
讚好：整潔度、設施服務和住宿狀況
Very accommodating
於 2023 年 10 月住了 2 晚
Penny 於 2023年10月25日的回應
Thank you for staying with HGII. Hope to see you again soon.

10/10 優異

Henrietta

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was great access to the Geha Stadium
於 2023 年 10 月住了 1 晚
Ashlyn 於 2023年10月17日的回應
Thank you for your response, Henrietta!

8/10 不錯

Sheri (Morrisville)

親子同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
The property is great and the staff are beyond amazing. Helpful, kind, and go out of their way for you. They even lent me a block for my phone charger. I never bring mine anymore because hotels have USBs. This one does not, so bring your blocks. The beds are as stiff as boards. For one night it was ok, but I wouldn’t be able to sleep there more than that due to fibromyalgia. Everything else is superior!
Ashlyn 於 2023年10月16日的回應
Thank you so much for your feedback, Sheri! We greatly appreciate your comments, and we will most definitely include USB ports when we get our renovation!

6/10 一般

Beverly

家人同遊, 商務旅客
讚好：職員與服務
不滿：住宿狀況
Room was expensive but entire facility is worn, tired and in desperate need of a remodel. The room was clean, but the bed was hard and uncomfortable, the shower was handicap accessible, but there was hardly any hot water and the shower head (hand held) was not adjustable and kept falling out of the holder. Just very subpar compared with rooms that are equal or less cost.
於 2023 年 10 月住了 1 晚
Ashlyn 於 2023年10月16日的回應
Thank you for the feedback, Beverly. We will use these comments to better the experience of our guests. Luckily, we are starting the process of a full renovation which we know will make a huge difference.

8/10 不錯

Diane

讚好：整潔度、職員與服務和客房舒適度
Staff was great but the rooms really need updating, especially the bathrooms. Elevator seemed worn out too. This used to be a super nice place but could use some love.
於 2023 年 10 月住了 1 晚
Ashlyn 於 2023年10月16日的回應
Thank you for your response, Diane. Luckily our renovation process has been started, which we know will greatly impact our guest experience.

6/10 一般

Clyde

讚好：整潔度
於 2023 年 10 月住了 1 晚
Ashlyn 於 2023年10月17日的回應
Thank you for your response and for staying with us, Clyde!

4/10 欠佳

Joe

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
Bad Plumbing.
Shower would not drain, had to shower in 3” of dirty water, and toilet leak water from underneath every time the toilet was flushed.
於 2023 年 10 月住了 2 晚
Ashlyn 於 2023年10月10日的回應
Thank you for your feedback, Joe. We will look into this issue and get it resolved.

6/10 一般

Leah

多人同遊
不滿：整潔度、住宿狀況和客房舒適度
A motel with hotel rates.
Ceiling above the shower is leaking into the tub. No fan in the bathroom. Perfect environment for mold. Towels are kept in tub and are moist. No ceiling light (except bathroom) in the room, just low warm light lamps. Weird stains everywhere including curtains and walls. Bed so uncomfortable my neck is still stiff 36 hours later. 6 minutes away from stadiums, but no shuttle service. $184 for 1 night for a Super8 motel experience. Shameful.
於 2023 年 10 月住了 1 晚
Penny FOM 於 2023年10月3日的回應
Thank you we do appreciate the feed back and we will get on these issues right a way. We are happy to announce that we are under way with renovation and we are hopeful that it will be complete buy the end of 2024.

8/10 不錯

Adam

於 2023 年 9 月住了 1 晚
Penny FOM 於 2023年9月27日的回應
Thank you for staying at HGI we do appreciate you feed back and hope to see you again soon. Safe travels!

4/10 欠佳

真實旅客

家人同遊
讚好：客房舒適度
不滿：職員與服務
Honestly
Greeted with kindness and very prompt getting my room. Lobby was very clean, employees in suits attire. No directions on anything the hotel had to offer. Breakfast, pool or anything except where the elevator was. The carpet in hallways and rooms was disgusting and extremely outdated. Looked like it’s been there since the 70’s. No TV guide, refrigerator didn’t even have shelves in it. Had to plug in lights. The bed itself was very comfortable and pillows were great!
於 2023 年 9 月住了 2 晚
Ashlyn 於 2023年9月27日的回應
Thank you for your feedback. We appreciate you choosing to stay with us while in Independence. We will use your comments to better our property for future guests' experiences.

10/10 優異

Corrinna

We had a pipe burst in our home and couldn't use water so we stayed and enjoyed it
於 2023 年 9 月住了 3 晚
Ashlyn 於 2023年9月22日的回應
Thank you for your feedback, Corrinna! Sorry to hear about the water issue in your home, but we are so glad you enjoyed your stay with us!

10/10 優異

Manuel

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was gret
於 2023 年 9 月住了 1 晚
Ashlyn 於 2023年9月21日的回應
Thank you for your feedback and for choosing us while in Independence!

4/10 欠佳

Kami

不滿：整潔度、職員與服務和住宿狀況
The place is completely disgusting. Wore shoes in my room because the carpet was so dirty you could probably grow a garden on it. Maybe that is were the name came from. Hopefully I don't get athletes foot from the disgusting shower.
於 2023 年 9 月住了 1 晚
Ashlyn 於 2023年9月18日的回應
Thank you for your feedback, Kami. We will use these comments to improve our property and to give future guests a better experience.

10/10 優異

Dylan

讚好：整潔度、職員與服務和住宿狀況
Very friendly front desk guy.
於 2023 年 6 月住了 2 晚
Ashlyn 於 2023年9月15日的回應
Thank you for your feedback, Dylan!

10/10 優異

Steve

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
Ashlyn 於 2023年9月15日的回應
Thank you for your feedback, Steve!

6/10 一般

Janet

家人同遊
讚好：住宿狀況
不滿：職員與服務
This hotel told us they are not taking local reservations anymore. They said they will only take local reservations if you have an insurance claim. We used this hotel as a local getaway for grown up nights out and chiefs games. Probably spent $2K at this hotel in the last year. Oh well, there are 10 different hotels in the area that serve locals and will take our money. If you are local don't waste your time with this hotel.
Ashlyn 於 2023年9月13日的回應
Thank you for your response, Janet. I greatly apologize about the new policy that our hotel has put into place. We will use this feedback to improve the stays of current and future guests.

10/10 優異

Haley

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Ashlyn 於 2023年9月11日的回應
Thank you for your positive feedback, Haley!

10/10 優異

casey

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Will be back
於 2023 年 7 月住了 3 晚
Penny FOM 於 2023年9月9日的回應
Thank you for staying at HGI. See you again soon.

10/10 優異

Diane

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Staff was great. Room was clean but needs updating especially the bathroom. Hallway had a bad smell.
於 2023 年 9 月住了 1 晚
Ashlyn 於 2023年9月8日的回應
Thank you for your response, Diane!

4/10 欠佳

David

不滿：住宿狀況
One of my rooms I reserved was not cleaned. Bed and bathroom and not been cleaned.
於 2023 年 8 月住了 1 晚
Ashlyn 於 2023年8月28日的回應
Thank you for your feedback, David. We apologize that w-e fell short with the cleanliness of your room. This issue will directly be addressed with our housekeeping department. Please reach the hotel at 816-350-3000 if we can do anything to make it right.

8/10 不錯

Laurie

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Ashlyn 於 2023年8月23日的回應
Thank you for your feedback, Laurie!

10/10 優異

Patricia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Ashlyn 於 2023年8月21日的回應
Thank you for your feedback, Patricia!

4/10 欠佳

Timothy

於 2023 年 8 月住了 1 晚
Ashlyn 於 2023年9月11日的回應
Thank you for your response, Timothy. I apologize that we fell short. Please reach out if we can do anything to make it right.

10/10 優異

Douglas

讚好：整潔度、職員與服務、設施服務和住宿狀況
This property was perfect for our one stay for a concert. Clean and comfortable beds. Kinda bummed breakfast wasn’t included.
於 2023 年 8 月住了 1 晚
Ashlyn 於 2023年8月21日的回應
Thank you for your feedback, Douglas!

8/10 不錯

Lynn

讚好：整潔度、職員與服務和客房舒適度
Friendly service; rooms need updating
The service was wonderful. We were given excellent suggestions for sites to visit and directions to some of the best barbeque restaurants in town. Every employee was polite and helpful. Every employee spoke politely to us about our day or evening or asked about our service. The rooms were clean and comfortable. The beds were comfy. The downside is that it is time to remodel and repaint the rooms and replace the furniture.
於 2023 年 8 月住了 2 晚
Penny FOM 於 2023年8月20日的回應
Thank you for your feed back it helps us strive for the better, we are happy to announce that we are approved for a renovation in 2024. Hope to see you again real soon. .

10/10 優異

Brittany

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 4 晚
Penny FOM 於 2023年8月20日的回應
Thank you for your feed back. We hope to see you again real soon.

10/10 優異

Jacob

讚好：職員與服務
Staff
於 2023 年 8 月住了 1 晚
Ashlyn 於 2023年8月15日的回應
Thank you for your feedback!

10/10 優異

Kathy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service and very clean rooms! Navaro, the chef, was very personable and cooked a fantastic breakfast. We would definitely stay again!
於 2023 年 8 月住了 1 晚
Ashlyn 於 2023年8月15日的回應
Thank you for your positive feedback! I will most definitely relay this message to Navaro and our housekeeping team.