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塞維利亞廣場酒店 (溫德姆商標精選酒店)的評價

2.5 out of 5
塞維利亞廣場酒店 (溫德姆商標精選酒店)
4309 Main Street, Kansas City, MO

評價

7.2

不錯

10 分評分，優異；1001 則評價中有 320 則" "
8 分評分，不錯；1001 則評價中有 271 則" "
6 分評分，一般；1001 則評價中有 182 則" "
4 分評分，欠佳；1001 則評價中有 132 則" "
2 分評分，很差；1001 則評價中有 96 則" "

7.4/10 

整潔度

8.2/10 

職員與服務

6.8/10 

設施服務

7.0/10 

住宿狀況

7.4/10 

環保程度

評價

10/10 優異

Michaels

伴侶同遊
Definitely didn't get no glass of wine when I arrived like I was told
於 2024 年 4 月住了 2 晚

10/10 優異

Ashlynn

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I would 10/10 recommend staying here ! Very quite well cleaned very convenient if you love walking and shopping
於 2024 年 4 月住了 2 晚
Guest Relations Manager 於 2024年4月29日的回應
Dear Ashlynn,Thank you very much for the lovely review! We appreciate the time you took the time you took to write it!

4/10 欠佳

Craig

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
A remodel is planned but it should have been done 4 years ago. Breakfast was a coffee & bagel bar with some fruit, Unattended unless one contacted desk staff. Rooms were small and kind of dirty. Carpet s needed cleaning. Walls had many dings. Entrance to laundry room & employee lockers held together with metal straps were visible immediately upon entering lobby. Curtain to cover door was never closed. Desk staff was friendly when approached and they sought answers from other employees for questions they couldn’t answer. Disappointing stay.
於 2024 年 4 月住了 2 晚
Guest Relations Manager 於 2024年4月27日的回應
Dear Craig,We're sorry your stay did not go as expected. We would like to apologize as we recognize it could have made an impact on your trip to Kansas City. Thank you for taking the time to write your concerns as we will pass them over to our management team.

4/10 欠佳

Brenley

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Nice location and beds. Hallways reeked of mold and marijuana. Staff was extremely bothered by check in and any questions. Breakfast was comical and the complementary “wine and beer” were gone by the time we checked in.
於 2024 年 4 月住了 3 晚
Guest Relations Manager 於 2024年4月27日的回應
Dear Brenley,We're sorry your stay did not go as expected. We would like to apologize as we recognize it could have made an impact on your trip to Kansas City. Thank you for taking the time to write your concerns as we will pass them over to our management team.

4/10 欠佳

Duane

讚好：職員與服務
不滿：整潔度
The staff was very friendly and accommodating. The shower had very good water pressure and bed was very comfortable.
於 2024 年 4 月住了 3 晚
Guest Relations Manager 於 2024年4月27日的回應
Dear Duane,Thank you for taking the time to write your review. We are glad that you did not oversee our friendly staff. We are glad you enjoyed your stay!

6/10 一般

Brian

伴侶同遊, 多人同遊
讚好：整潔度
We loved the history. Short staffed after daytime hours.
於 2024 年 4 月住了 2 晚
Guest Relations Manager 於 2024年4月21日的回應
Dear Brian,Thank you for taking the time to write your review! We hope your recent trip to Kansas City was as pleasant has hosting you! Rest assured we heard your concerns, and will be taking action.

8/10 不錯

Gilbert

讚好：整潔度和職員與服務
Comfy bed, fridge, great Italian restaurant next door, free parking! They are starting a renovation soon, which it needs. I’d stay there again!
於 2024 年 4 月住了 1 晚

4/10 欠佳

Laurence

家人同遊
不滿：整潔度、職員與服務和住宿狀況
I was quite disappointed with my experience, which failed to meet the basic standards one expects from a reputable hotel. Firstly, the front desk staff seemed poorly trained in customer service. During my stay, there was a noticeable lack of communication regarding hotel amenities, specifically housekeeping. I was not informed at check-in that I needed to request this service explicitly. When I did request housekeeping on my third night, my request was completely overlooked, leaving me in an unattended room for the duration of my stay. Additionally, the breakfast was underwhelming and did not live up to expectations. The offerings were extremely basic, consisting only of sliced bread, yogurt cups, juice, and coffee. This limited selection did not provide the variety or the quality one would hope for to start the day. The condition of the rooms was also disappointing. Both the bathrooms and the room furniture were noticeably worn and seemed poorly maintained, which significantly detracted from the comfort and aesthetic appeal of the stay. Overall, my experience at the Seville Plaza Hotel was far from satisfactory. The lack of proper service, poor breakfast quality, and the worn state of the rooms made it clear that much improvement is needed. I hope this feedback is taken seriously and that significant changes are made to enhance the guest experience in the future.
於 2024 年 4 月住了 3 晚
Guest Relations Manager 於 2024年4月16日的回應
Dear Laurence,Thank you for taking the time to write your review. We had a pleasure hosting you on your recent stay. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! We treat cleanliness as one of our highest priorities. Taking a cue from your review, we will embark on taking a series of steps that will help resolve this concern of yours. we are emulating the breakfast offering Hilton is doing for their latest brand. It is a necessity when trying to navigate the of world supply chain issues and food cost fluctuations. We also mention this breakfast offering and the confirmation e-mail you receive after booking a room on Expedia. I'm sorry you may have missed that language. We appreciate you taking the time to share your concerns.We would like to apologize as we recognize this made a damper on your recent trip to Kansas City. We had a pleasure hosting you!

6/10 一般

Jamey

伴侶同遊
讚好：職員與服務
不滿：整潔度
The couch in the room was very dirty, stains everywhere. The shower had hair and just old looking. Sheets had stains.
於 2024 年 4 月住了 2 晚
Guest Relations Manager 於 2024年4月13日的回應
Dear Jamey,We appreciate you taking the time to write your review. We have heard your concerns and will be taking immediate action. We would like to apologize as we recognize this made a damper on your recent trip to Kansas City. We had a pleasure hosting you!

4/10 欠佳

Christine

家人同遊
不滿：整潔度和設施服務
Stained bedding, wine at check-in not offered, only two towels in a four person room, noisy
於 2024 年 4 月住了 1 晚
Guest Relations Manager 於 2024年4月13日的回應
Dear Christine, We appreciate you taking the time to write your review. We have heard your concerns and will be taking immediate action. We would like to apologize as we recognize this made a damper on your recent trip to Kansas city. We had a pleasure hosting you!

4/10 欠佳

Jason

於 2024 年 4 月住了 1 晚
Guest Relations Manager 於 2024年4月13日的回應
Dear Jason,We had a pleasure hosting you on your recent trip to KC.

8/10 不錯

Anyvette

讚好：整潔度和住宿狀況
不滿：職員與服務
The person who attended me never paid attention to what I said and charged me 300 dollars for two rooms that I had already paid online
於 2024 年 3 月住了 1 晚
Guest Relations Manager 於 2024年3月30日的回應
Dear anyvette, We went ahead and double4 checked both reservations and you were not overcharged. Upon arrival we have a 100 deposit that is required in case of any damages. It is refundable if no damages are found in the room. We would like to thank you for choosing to stay with us on your recent trip to Kansas City.

6/10 一般

David

於 2024 年 3 月住了 2 晚
Guest Relations Manager 於 2024年4月14日的回應
Dear David,We appreciate you taking the time to rate us. We had a pleasure hosting you!

10/10 優異

Jazmin

讚好：整潔度、職員與服務和住宿狀況
Great
於 2024 年 2 月住了 1 晚
Guest Relations Manager 於 2024年3月23日的回應
Dear Jazmin, Thank you for the great review! We appreciate you taking the time on writing it! We hope to see you back soon on your next trip to Kansas city!

4/10 欠佳

Adriana

家人同遊, 親子同遊
不滿：整潔度、設施服務和住宿狀況
Only 2 handicap parking spaces in the whole property! When I could not park in front I was directed to the rear parking lot. I found a space but they had no ramps. I had to navigate long series of steps carrying luggage and helping my husband, who cannot walk unassisted, down the steps. Not what one expects from a Windham hotel!!!
於 2024 年 3 月住了 1 晚
Guest Relations Manager 於 2024年3月24日的回應
Dear Adriana,We appreciate you taking the time to write your review. We have let all managers know about your issue with parking. We hope our future efforts to accommodate handicap will fulfill your needs. We would like to thank you for raising awareness for the issues you experienced. We hope that your next stay with us will be a better experience.

4/10 欠佳

Adriana

家人同遊, 親子同遊
不滿：整潔度、設施服務和住宿狀況
Character and history
於 2024 年 3 月住了 2 晚
Guest Relations Manager 於 2024年3月20日的回應
Dear Adriana,We appreciate you taking the time to write your review. We had a pleasure hosting you.We hope to see you back soon!

6/10 一般

Karen

讚好：整潔度和職員與服務
It was a bit loud. I could clearly hear the conversation from people in next room and outside.
於 2024 年 3 月住了 1 晚
Guest Relations Manager 於 2024年3月20日的回應
Dear Karen,We're sorry you experienced that issue. We have a silent nights policy that currently in place. We hope your next stay with us will be a different outcome. We hope to see you soon!

4/10 欠佳

Peter

不滿：整潔度、職員與服務和住宿狀況
The property seemed to be undergoing renovations -- though nothing visible was happening. The rugs were stained, elevator dirty, furniture undusted. The "breakfast" was abysmal: Undrinkably weak coffee with a defrosted super-market bagel. The only reason to stay here is low price and a decent -- but not special -- location.
於 2024 年 3 月住了 1 晚
Guest Relations Manager 於 2024年3月17日的回應
Dear Peter,Thank you for taking the time to write your review. We had a pleasure hosting you on your recent stay. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! We treat cleanliness as one of our highest priorities. Taking a cue from your review, we will embark on taking a series of steps that will help resolve this concern of yours.we are emulating the breakfast offering Hilton is doing for their latest brand. It is a necessity when trying to navigate the of world supply chain issues and food cost fluctuations. We also mention this breakfast offering and the confirmation e-mail you receive after booking a room on Expedia. I'm sorry you may have missed that language. We appreciate you taking the time to share your concerns.Guest Relations Manager

10/10 優異

Paul

讚好：整潔度、職員與服務、設施服務和住宿狀況
I like the free beer at check-in time
於 2024 年 3 月住了 1 晚
Guest Relations Manager 於 2024年3月15日的回應
Dear paul, Thank you for taking the time to write your review! We hope to see you back soon!

6/10 一般

TERRI

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Staff at check in was very polite & helpful. Parking was very tight with limited spaces. The so called breakfast was a joke. You had your choice between bread & apples!
於 2024 年 3 月住了 1 晚
Guest Relations Manager 於 2024年3月3日的回應
Thank you for taking the time to write your review! We appreciate you staying with us. Due to inconsistencies in breakfast food supplies and wild swings in pricing, we are following others in our industry, streamlining to the Hilton Bagel bar model. Bagels, fruit, yogurt, coffee, and juice are available each morning. We had a pleasure hosting you for your recent stay in Kansas City!

8/10 不錯

Keith

多人同遊
讚好：整潔度、職員與服務和設施服務
Loved the staff, they worked hard to make it a good experience. The hotel is scheduled for renovations this spring and it needs it. The room was clean, but “tired” and didn’t have things we’re used to seeing (eg USB ports and extra outlets). Street construction in front of the building, had to enter from the rear entrance. Biggest issue was the strong oder of pot throughout the hallway-either people are ignoring the no smoking rules or it’s getting in from the outside. Ok value if you can put up with negatives.
於 2024 年 2 月住了 3 晚
Guest Relations Manager 於 2024年3月5日的回應
Thank you for taking the time to write your review! We had a pleasure hosting you on your recent stay to Kansas City! We would like to thank you on behalf from all the staff at seville plaza. I will be sure to mention they are doing a great job. We are looking foward to our renovation. Lots of great stuff coming our way. We hope we cross your mind on your next visit to Kansas City! We would be happy to see you back!

10/10 優異

Joseph

讚好：整潔度、職員與服務、設施服務和住宿狀況
Its was a perfect area
於 2024 年 2 月住了 1 晚
Guest Relations Manager 於 2024年2月29日的回應
Thank you for leaving us such a great review! We had the pleasure of hosting you on your recent trip to Kansas City! We hope you consider us should you need any accommodations in Kansas City!

8/10 不錯

Pam

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We had to move from one room to another due to a leak in the plumbing in the bathroom sink. Something had been removed from the wall in the room and the holes were just left in the wall. We had to make a $100 deposit at check in because we purchased througb Expedia. We were not told that ahead of time.
於 2024 年 2 月住了 1 晚
Guest Relations Manager 於 2024年2月27日的回應
Thank you for taking the time to write your review! We are really sorry about the issues you have experience while staying with us! Rest assured we are taking a series of steps to make sure what you experienced is not n experience for others. The security deposit notice is listed on Expedia. We went ahead and double checked your reservation and can confirm we released it. Processing times are dependent on the bank and not hotel directly. For any further questions you can reach out to us directly. Thanks again for your review! We hope you consider us on your next trip to Kansas City!

10/10 優異

Kadima

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to spending night
於 2024 年 2 月住了 3 晚
Guest Relations Manager 於 2024年2月27日的回應
Thank you for leaving us a great review! We highly appreciate your kind words!

2/10 很差

tracey

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This was horrible from the start. There was no one at the desk to let us in the front doors, then the front desk person was MIA for another 10 minutes. A housekeeper had to go get her so we could check in. Then the drain in the shower was clogged, the sink water was sulfuric and smelled like rotten eggs. The QT next to the hotel was so loud that we couldn’t sleep into 3:30am. The breakfast was minimal with bread, empty juice containers, a microwave that had noodles spilled all over and cold water for tea in a broken dispenser. I can’t believe this “hotel” charges customers at all.
於 2024 年 2 月住了 1 晚
Guest Relations Manager 於 2024年2月27日的回應
Thank you kindly for leaving a review! We appreciate the time you took to write the review! We will fix the issues you experienced immediately. We are sorry those issues have impacted your stay with us. We hope to stay on the right track by implementing a series of highly effective changes. Thanks again for leaving a review! We hope to have you back for a different, yet better experience!

6/10 一般

Cory

家人同遊
不滿：整潔度、設施服務和住宿狀況
My room was dirty. The hotel attendant switched my room, and the alternative room was just as dirty.
於 2024 年 2 月住了 4 晚
Guest Relations Manager 於 2024年2月23日的回應
Thank you for leaving a review for us! We're sorry for the issues you experienced. We are currently working on fixing those issues. Thank you for staying with us.

10/10 優異

Jeffrey

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We recently stayed at Seville Plaza Hotel, Kansas City, for the Super Bowl parade. Faced with a minor plumbing issue, the staff’s response was exceptional, swiftly relocating us to ensure our comfort. The hotel’s location is a big plus, conveniently close to attractions and a Quick Trip gas station next door. Comfortable rooms and a warm atmosphere made it ideal for our family. I feel it’s important to share good experiences as people often only write reviews for negative ones. Our stay was so positive; it deserves recognition. Seville Plaza not only met but exceeded our expectations, making our parade visit memorable. It’s a top recommendation for anyone visiting Kansas City, particularly for families seeking a stress-free, enjoyable stay.
G 於 2024年2月22日的回應
Thank you for taking the time to write your review. We are continually making changes. It is our hope that you will give us the opportunity to better serve you in the future.

2/10 很差

LENORA (Olympia)

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Hotel is old and out dated Not a Wyndham status yet
於 2024 年 2 月住了 3 晚
Guest Relations Manager 於 2024年2月21日的回應
Thank you for taking the time to write your review. We are continually making changes. It is our hope that you will give us the opportunity to better serve you in the future.

4/10 欠佳

Madeleine

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 2 月住了 1 晚
Guest Relations Manager 於 2024年2月21日的回應
Thank you for your review! It is our hope that you will give us the opportunity to better serve you in the future.

4/10 欠佳

Paul (Prairie Village)

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Extremely outdated. It felt like my room hadn’t been cleaned in weeks. Uneven floor. Staff was friendly.
於 2024 年 2 月住了 1 晚
Guest Relations Manager 於 2024年2月14日的回應
Thank you for your review! We appreciate you staying with us. I'm sorry for the issues you have experienced while staying with us. We are currently working on starting renovations soon.

10/10 優異

Cecil

於 2024 年 2 月住了 1 晚
Guest Relations Manager 於 2024年3月20日的回應
Dear cecil, Thank you for taking the time to write your review! We had a pleasure hosting you on your recent stay to Kansas City! We hope to see you back soon!

6/10 一般

Debra

伴侶同遊
This property needs a room update! Very limited continental breakfast. Staff was nice!
於 2024 年 1 月住了 1 晚
Guest Relations Manager Nataly 於 2024年2月7日的回應
Thank you for your review!

8/10 不錯

Cari

多人同遊
讚好：職員與服務
Went to a concert sunday night. Got back to hotel some weird woman was standing at desk winking at my friend and i. It was creepy
於 2024 年 1 月住了 1 晚
Guest Relations Manager Nataly 於 2024年2月7日的回應
We will look into that. Thank you for staying with us!

6/10 一般

Tomaz

讚好：職員與服務和設施服務
不滿：住宿狀況
I’ll say this much… the staff are honestly very nice/friendly… overall very good with what they’re given. However, the hotel itself isn’t the best. Considering it’s close to Westport, I’d give it a 5.5/10. The staff are what make that place. Besides that, it’s just meh
於 2024 年 2 月住了 2 晚
Guest Relations Manager Nataly 於 2024年2月5日的回應
Thank you so much for staying with us Tomaz! We appreciate you recognizing our wonderful staff. I'll be sure to let them know the wonderful job they are doing! We hope you choose to stay with us the next time you are in Kansas city!

10/10 優異

Kevin

讚好：住宿狀況
yes
於 2024 年 2 月住了 2 晚
Guest Relations Manager Nataly 於 2024年2月5日的回應
Thank you so much for staying with us Bob! We are really glad you enjoyed staying with us. We hope you choose to stay with us the next time you are in Kansas city!

10/10 優異

Joe M

於 2024 年 2 月住了 1 晚
Guest Relations Manager Nataly 於 2024年2月5日的回應
Thank you so much for staying with us Joe! We are really glad you enjoyed staying with us.

10/10 優異

Joel

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We spent 2 weeks there with 2 dogs and we couldn't have met a nicer staff. Doug, Greg, Monna, Shenell and Natalie and the housekeeping staff. Room was clean, bed was comfy and the coffee was always ready. They were always available to supply anything we needed. Thumbs up, we found our place in KC. Jan, Joel, Rosie and Mara H.
於 2024 年 1 月住了 14 晚
Guest Relations Manager Nataly 於 2024年2月2日的回應
Thank you so much for staying with us Joel! We are really glad you enjoyed staying with us. We appreciate you recognizing our wonderful staff. I'll be sure to let them know the wonderful job they are doing! We hope to see you back soon!

6/10 一般

Tyler

家人同遊
讚好：整潔度、職員與服務和設施服務
Frot desk staff worker Greg was a great worker and very nice. The shower in our room never properly shut off. You could hear things going on outside the room. And the breakfast was laughable (they only had beagles).
於 2024 年 1 月住了 3 晚
Guest Relations Manager 於 2024年1月29日的回應
Thank you for your review! We appreciate you mentioning our employees. I'll be sure to mention that they are doing their very best! We hope you choose to stay with us the next time you are in Kansas city !

10/10 優異

ADAM

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Guest Relations Manager 於 2024年1月27日的回應
Thank you for your review!

10/10 優異

James

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Guest Relations Manager 於 2024年1月27日的回應
Thank you for leaving us a great review!

2/10 很差

Jennifer

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Guest Relations Manager 於 2024年1月21日的回應
Thank you for your review! We appreciate you staying with us. We hope you will consider staying with us should you need accommodations again in Kansas City!

8/10 不錯

Darren

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Love to stay here when we go to a chiefs game! Great place to stay
於 2024 年 1 月住了 2 晚
Guest Relations Manager 於 2024年1月21日的回應
Thank you for your review! We appreciate you staying with us. We hope you will consider staying with us should you need accommodations again in Kansas City!

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff, made a room change for us with no problem.
於 2024 年 1 月住了 1 晚
Guest Relations Manager 於 2024年1月21日的回應
Thank you for your review! We appreciate you staying with us. We hope you will consider staying with us should you need accommodations again in Kansas City!

10/10 優異

Kenneth

讚好：整潔度、職員與服務和住宿狀況
Good location for our visit to family nearby. Well maintained, friendly, helpful staff. A good value.
於 2023 年 12 月住了 4 晚
Guest Relations Manager 於 2024年1月21日的回應
Thank you for your review! We appreciate you staying with us. We hope you will consider staying with us should you need accommodations again in Kansas City!

4/10 欠佳

Megan

於 2024 年 1 月住了 2 晚
Guest Relations Manager 於 2024年1月9日的回應
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 很差

Elbridge

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
This hotel was not as advertised. Not a top hotel. We arrived at 7 pm. When we opened the door, we were greeted by an unclean room, unmade beds, filthy bathroom, etc. Hotel staff came and cleaned room while we waited. No attempt made by staff to give us a different room. Room’s fridge inoperable. Thermostat on heating was way off: 67 degree setting equaled 80 degrees. Impossible to achieve a comfortable setting. Hallway was filthy and carpeting was old, faded, and had ground in dirt. No microwave in room. No breakfast other than coffee and apples. Once I snagged a bagel. Absolutely no hot breakfast items. We ended up going out to breakfast each day. We expected a lot more for our money. A terrible experience and we went home early.
於 2023 年 12 月住了 4 晚
Guest Relations Manager 於 2024年1月4日的回應
Dear Elbridge, We spoke at the end of your stay. I understand that your stay was unsatisfactory. We are making some big changes this year coming forward. We will be appointing a special team for supervising the whole process. We hope to achieve the best results by adopting these measures.We are extremely sorry for letting you down this time! We appreciate you staying with us on this visit, and we sincerely hope that you will give us another chance to restore your faith in our hotel.

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Worst hotel experience of my life
Any booking is a get-what you pay for, so I should not have expected much. Beyond the hallways being overrun with the smell of weed, this place was decrepit at best. Substandard mattresses, broken-down furniture, stains everywhere and too many other issues to even list. First room had an unsleepable bed. Second room where I spent first night had a broken heating system. Switched to a third room and there was actually a hump in the floor of the middle of the room. When I pointed that out, management told me I was being obnoxious. Ownership stepped in and was downright nasty to me. Beware of the deal on price offered here. Remember, you get what you pay for. I have stay in hundreds of hotels and never experienced anything this bad.
於 2023 年 12 月住了 3 晚
Guest Relations Manager 於 2024年1月4日的回應
Thank you for taking your time to review your stay. We, at the Seville Plaza Hotel care about hospitality. We're glad to see that our staff accommodated you to the best of our ability. We are also in the midst of remodeling several of our rooms.We hold ourselves to a higher standard so well address your concerns with the appropriate members of our team moving forward.

4/10 欠佳

Tatum

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Room very dirty, stains in the sheets, counters not wiped, pills found under the bed, outlets didn’t charge our phones, hot water didn’t work in the shower. Dogs suppose to be on 1st floor only, we were on the 4th and there were 3 separate dogs that barked for 2 hours straight one night.
於 2023 年 12 月住了 3 晚
Guest Relations Manager 於 2024年1月4日的回應
We truly apologize for your experience at our Seville Plaza Hotel. We thrive to provide a great stay for all our guests and customer service is our top priority. We have made all our managers aware of your experience and we will work to make sure all our rooms hit our cleaning standards. We hope to achieve the best results by adopting these measures.

6/10 一般

Virgil

伴侶同遊
不滿：住宿狀況
於 2023 年 12 月住了 2 晚
Nataly 於 2024年1月1日的回應
Thank you for your review!

2/10 很差

Richard

於 2023 年 12 月住了 2 晚
Guest Relations Manager 於 2023年12月28日的回應
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.