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堪薩斯城 - 獨立鎮區石溪酒店的評價

3.5 out of 5
堪薩斯城 - 獨立鎮區石溪酒店
18011 Bass Pro Drive, Independence, MO

評價

9.2

卓越

10 分評分，優異；1787 則評價中有 1325 則" "
8 分評分，不錯；1787 則評價中有 284 則" "
6 分評分，一般；1787 則評價中有 103 則" "
4 分評分，欠佳；1787 則評價中有 41 則" "
2 分評分，很差；1787 則評價中有 34 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.2/10 

設施服務

9.4/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

robby

讚好：整潔度、職員與服務和住宿狀況
Love staying here en route to Colorado from NC
於 2024 年 2 月住了 1 晚
Front Desk 於 2024年5月23日的回應
We are glad that you loved your stay here with us, Robby!

10/10 優異

Tiger

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff are very helpful and friendly. The room was clean, there’s free parking, and complementary breakfast.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月23日的回應
Thank you Tiger.

10/10 優異

BreeAnn

讚好：整潔度、職員與服務和住宿狀況
Great experience at our KC stay
於 2024 年 5 月住了 1 晚
GM 於 2024年5月23日的回應
Thank you so much BreeAnn.

10/10 優異

Stephen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I like the free drink tokens. Pleasant surprise
於 2024 年 5 月住了 1 晚
GM 於 2024年5月23日的回應
Glad you enjoyed your visit and our bar.

10/10 優異

Derek

伴侶同遊
讚好：設施服務
Staff was very friendly and helpful! The room was very clean as well.
於 2024 年 5 月住了 1 晚
Front Desk 於 2024年5月22日的回應
Thank you for the positive review, Derek!

10/10 優異

Mary Jo (westfield)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy to walk to nearby Mexican restaurant and shops. Grounds were lovely. Breakfast was very good. Easy to park.
於 2024 年 3 月住了 1 晚
GM 於 2024年5月21日的回應
Thank you Mary Jo.

10/10 優異

Shanika

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was amazing and my kids loved the pool I will for sure be back ❤️
於 2024 年 5 月住了 2 晚
Front Desk 於 2024年5月20日的回應
Thank you, Shanika for the positive review we are glad that your kids were able to enjoy our pool and we will look forward to seeing you again!

6/10 一般

Ernestina

於 2024 年 5 月住了 3 晚
GM 於 2024年5月21日的回應
Thank you!

10/10 優異

nick

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Breakfast does not have any meat
於 2024 年 5 月住了 1 晚
GM 於 2024年5月22日的回應
Nick - We do serve meat daily. Thank you for sharing this feedback. We will review with our team.

10/10 優異

Anthony

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
GM 於 2024年5月21日的回應
Thank you Anthony.

10/10 優異

Latoshia

讚好：整潔度、職員與服務和住宿狀況
GM 於 2024年5月20日的回應
Latoshia - Thank you for your business.

10/10 優異

Maria

家人同遊
讚好：設施服務
Clean, Accommodating, Great experience.
於 2024 年 5 月住了 1 晚
Front Desk 於 2024年5月19日的回應
Thank you for the positive review, Maria!

10/10 優異

Leslie

讚好：整潔度、職員與服務、設施服務和住宿狀況
When i checked into my room the air conditioner was making this constant buzzing noise so i went to the front desk and asked if it ever shut off. Without hesitation the maintenance man jump in and checked it out. He ended up changing out the old one for a new one. Excellent way to start my stay. Thank you. Everyone was very nice.
於 2024 年 5 月住了 2 晚
GM 於 2024年5月16日的回應
Leslie - Thank you for sharing this experience. We will pass your comments onto our team member.

10/10 優異

Abel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice
於 2024 年 5 月住了 4 晚
GM 於 2024年5月16日的回應
Thank you Abel.

10/10 優異

Nichola

讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the lake! Great for bird watchers!! Awesome amenities and super sweet staff and bartenders! Can’t wait to stay again!
於 2024 年 5 月住了 5 晚
GM 於 2024年5月16日的回應
Thank you Nichola.

10/10 優異

Danny

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Place, food, location and the staff are top shelf!! I would highly recommend this property to anyone that wants to experience a good get away
於 2024 年 5 月住了 1 晚
GM 於 2024年5月14日的回應
Danny - We appreciate your feedback. Thank you.

6/10 一般

Jacqueline

讚好：職員與服務和設施服務
Beautiful scenery and a nice little park within walking distance. Nice bar inside, ordered a pizza that was $15.00. Turned out it was a frozen pizza, and it was not that great. Nice pool. Terrible coffee.
於 2024 年 5 月住了 3 晚
GM 於 2024年5月14日的回應
Jacqueline - Thank you for the feedback. We partner with Hy-Vee for handmade pizza delivered weekly. Please accept our apology that you did not enjoy this or the coffee. We hope you will return and try out another item on our menu and one of the other Ronnoco coffee blends.

10/10 優異

Shelley (Grain Valley)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay
於 2024 年 5 月住了 1 晚
Front Desk 於 2024年5月13日的回應
Thank you for the positive review, Shelley we are glad that you were able to enjoy your stay here with us!

10/10 優異

Christina

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Check-in was lovely, no issues while checking in.
於 2024 年 5 月住了 1 晚
Front Desk 於 2024年5月13日的回應
Thank you for the postiive review, Christina we are glad to have been able to make check -in easier for you!

10/10 優異

Daryn (ofallon)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great clean place.
於 2024 年 5 月住了 1 晚
Front Desk 於 2024年5月13日的回應
Thank you for the positive review, Daryn!

10/10 優異

Andrew

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very accommodating as our son broke his foot, just before traveling, we were able to get an accessible room on the first floor.
於 2024 年 5 月住了 1 晚
Front Desk 於 2024年5月13日的回應
We are glad to have been able to be very accommodating for your son as we do our best to make sure that each stay with us is a great experience!

10/10 優異

Robert

讚好：整潔度和住宿狀況
於 2024 年 5 月住了 1 晚
Front Desk 於 2024年5月13日的回應
Thank you for the positive review, Robert!

10/10 優異

Greg

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice place to stay
於 2024 年 5 月住了 1 晚
Front Desk 於 2024年5月13日的回應
We are glad that you were able to enjoy your stay here with us, Greg!

4/10 欠佳

John and Charlotte

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
The mattress was bad . My back hurt no matter which way I turned. Called the desk ask for a better room but none available, so we had to check out at 10:00 pm in a storm and move to a different motel. All our money was returned but took a. Week to get it back. The desk was very apologetic.
於 2024 年 4 月住了 6 晚
GM 於 2024年5月8日的回應
Mr. and Mrs. Skidmore - Please accept our apologies for the problem with your mattress. We are reviewing it today for condition. Later this year our entire hotel will be having mattresses replaced, but in the meantime we will see about switching this one out.

8/10 不錯

Angel

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Front Desk 於 2024年5月9日的回應
Thank you for your review, Angel!

10/10 優異

Steve

讚好：整潔度和職員與服務
Very clean, great staff, awesome area right off the highway but quite like a neighborhood
於 2024 年 4 月住了 1 晚
GM 於 2024年5月8日的回應
Thank you Steve.

10/10 優異

Kim

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
GM 於 2024年5月5日的回應
Thank you Kim

10/10 優異

victor

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年5月4日的回應
Thank you for your positive review, Victor!

10/10 優異

Sydney

家人同遊, 伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really great decor throughout. Easy check-in!
於 2024 年 5 月住了 1 晚
Front Desk 於 2024年5月3日的回應
We are glad that you were able to enjoy our decor and that check-in was quick and easy for you, Sydney!

10/10 優異

Terrie

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
The breakfast was less than desirable
於 2024 年 5 月住了 1 晚
GM 於 2024年5月5日的回應
Terrie - We will review breakfast and see what can be corrected. Thank you for sharing your feedback.

10/10 優異

Lizbeth

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Front Desk 於 2024年5月3日的回應
Thank you for the positive review, Lizbeth!

4/10 欠佳

Jerry

家人同遊
不滿：整潔度、設施服務和住宿狀況
shower soap was empty, shower wasn't clean, stool had a loose seat, stool took too long to quit running when flushed, a bulb was out for one of the reading lights, sink did not drain well, hallways needed vacuuming and has stains near the elevator, coffee and breakfast wasn't ready till 7:00, gravy was cold
於 2024 年 4 月住了 1 晚
GM 於 2024年5月5日的回應
Jerry - Our team is addressing these issues today. Thank you for reporting these concerns, and we apologize there were issues during your stay.

10/10 優異

Natalia

於 2024 年 4 月住了 1 晚
GM 於 2024年5月22日的回應
Thank you Natalia.

8/10 不錯

yusMark

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed the outdoor-indoor pool and the hot tub. The hit tub has no thermometer. Room was very clean and felt very spacious as did the bathroom.There is a dog walking area and the lake and waterfall behind the hotel was picturesque. Asked if there was availability to check in early and the person in the phone said my room was ready. Upon arrival my room was not ready and the front desk worker didn't know anything about my early arrival and told me I was talking to a call center. My room was ready soon after I arrived. I would definitely stay here again.
於 2024 年 4 月住了 1 晚
GM 於 2024年5月1日的回應
Mark - Thank you for feedback. Our team will check the hot tub and look for ways to communicate better with our call center. We look forward to having you as a guest again soon.

10/10 優異

Scott (Carlisle)

讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was excellent. The view from the patio to the pond was great. There was a walkable teail system in front of the patio that led around the pond and Bass Pro. Very relaxing.
於 2024 年 4 月住了 1 晚
GM 於 2024年5月1日的回應
Thank you Scott.

10/10 優異

Vaishnavi

讚好：整潔度、職員與服務、設施服務和住宿狀況
Really beautiful property, spacious rooms, friendly staff. Enjoyed our stay and would definitely come back!
於 2024 年 4 月住了 1 晚
GM 於 2024年5月1日的回應
Vaishnavi - Thank you! We appreciate your business. Travel safe.

10/10 優異

philip (idaho falls)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Comfortable and safe
於 2024 年 4 月住了 1 晚
GM 於 2024年4月29日的回應
Thank you Philip.

10/10 優異

Leah

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely amazing! We are originally from the area and moved away but came up for a surprise bday party. My son loved the pool. The staff phenomenal. Sunday morning about 5am my son got sick in bed and they gave me a set of sheets i asked for but it went farther down so we decided to check out afterwards because he wasnt feeling well. I told the Absolutely lovely lady at the front desk what happened and she was very understanding and super sweet even offered my son a sprite. When i say its an amazing hotel with amazing staff i mean it!
於 2024 年 4 月住了 2 晚
GM 於 2024年4月29日的回應
Leah - Thank you for sharing your story. We will pass your review on to our team members.

4/10 欠佳

Rosario Adriana

讚好：整潔度和住宿狀況
不滿：職員與服務
Rebecca from the kitchen area welcomed us every time we stay at the hotel making feel very happy and welcome. We were very annoyed by the prople sleeping above us, they were making so much noise. They were running last night and this morning brfore 8am.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月29日的回應
Rosario - Thank you for recognizing Rebecca, and our apologies for the individuals around your room.

10/10 優異

Leonda

於 2024 年 4 月住了 1 晚
Front Desk 於 2024年5月18日的回應
Thank you, Leonda for the positive review!

2/10 很差

Shawn

家人同遊, 親子同遊, 伴侶同遊, 多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This isn’t the feel of the Stoney Creek we stayed at years ago. Same hotel m, same place but the smell in the lobby smell of dust. Unpleasant. I checked in and got to my room only to have maintenance in there. I had to walk all the way back so to the lobby to switch rooms. This place is getting old and falling apart. It’s definitely not worth the rate they charge! There’s are so many hotels around this area. Choose something else for a cheaper price, u will get the same kind of hotel. An overcrowded, smelly, old hotel!
於 2024 年 4 月住了 1 晚
GM 於 2024年4月28日的回應
Mr. Sherwood - Please accept our apologies for the issue with your initial guestroom. Our maintenance team was doing preventative maintenance in that room and there was a miscommunication. I hope that the complimentary drinks provided by our desk agent helped with this inconvenience. We will review and address any issues with dust in the main lobby. Thank you for giving us your feedback.

10/10 優異

Allie

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really clean rooms. Beautiful waterfall along the trail. Not too far from anything but looks like you are tucked away from the city.
於 2024 年 4 月住了 2 晚
Front Desk 於 2024年4月28日的回應
Thank you for your review, Allie we are glad that you were able to enjoy your stay here with us!

10/10 優異

Angelina

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved the room!!! We really loved everything.
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月27日的回應
Hello, We are glad that you enjoyed your stay here with us.

10/10 優異

David

讚好：整潔度、職員與服務和住宿狀況
Nice stay, nice place. Decor is dim and darker colors, room lighting a little dim, but that doesn’t take away from the fact that it’s a nice quiet place. Special shout out to the morning dining staff. Rebecca and Sheryl were the most kind and friendly ladies I ever met in hotel services. Always checking on guests and making sure they were ok.
於 2024 年 4 月住了 3 晚
GM 於 2024年4月26日的回應
Thank you for recognizing Rebecca and Shelley. I will let them know they helped to make your stay special. We appreciate your business.

6/10 一般

Bridget

於 2024 年 4 月住了 2 晚
GM 於 2024年5月16日的回應
Bridget - If there is something we can address for you, please give us a call.

10/10 優異

Mike

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年5月13日的回應
Thank you for the positive review, Mike we are glad that you enjoyed your stay with us!

10/10 優異

John Wayne

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
GM 於 2024年4月24日的回應
Thank you John Wayne.

6/10 一般

Brittany

親子同遊
讚好：整潔度
The rooms and facilities appeared clean and well maintained. The beds weren’t very comfortable. There was low water pressure in the shower and parking at the hotel was limited.
於 2024 年 4 月住了 2 晚
Front Desk 於 2024年4月21日的回應
Thanks for staying with us. We appreciate your feedback! We apologize we fell short of your expectations. Thank you for bringing this to our attention.

8/10 不錯

Jonell (Smyrna)

讚好：整潔度、職員與服務、設施服務和住宿狀況
The whirlpool tub on the outside of wet room or bathroom
於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月21日的回應
Hello, Jonell thank you for the review!

10/10 優異

Marilyn (Winnipeg)

讚好：整潔度、職員與服務和住宿狀況
Clean, friendly, great location, fun lounge, great pool and hot hot tub. Would definitely stay again.
於 2024 年 4 月住了 3 晚
Front Desk 於 2024年4月21日的回應
Thank you, Marilyn for the positive review!