Lanai City Kaunolu Village Site Hotels

"Staff were not very helpful or friendly. The cleaning of room was lacking, when I arrived I did not have soap or lotion in my room. Breakfast buffet was terrible. The eggs were powdered eggs! I would not recommend this place."

"They charge extra for parking, which is on top of the $40 a day resort fee and taxes. The property is nice, but the pool is unclean. Great location!"

"Great hotel and perfect location"

"As a resort, they did want you to go to a seminar to consider a rental property, but were declined. The rooms seemed a bit dated, though clean and spacious (we had the junior suite). I would’ve loved a few more free amenities for the cost. There was a daily fee to use the gym, for example. Breakfast wasn’t included and you only get one 20% off coupon. For the price, I just would’ve expected a few more perks, like the cookies at Embassy Suites."

"We enjoyed our stay. The rooms were spacious and clean, the pool area was very nice. There isn't much beach right out from the resort but it is a close walk to the main beach area. "

"As pictured, meticulously maintained resort, great staff"

"Great location and beach!"

"This is our third time staying in Sheraton in Kaanapali. Unfortunately, despite the premium location, the resort is getting older and older and in desperate need of renovation. Seems that lobby was recently renovated, but rooms need help. Our ocean view room had crack in the sink, no vent in the bathroom and multiple layers of pain that was chipping. It probably would not matter that much if weather would be better during our stay, because due to the tropical storm we were forced to spend a lot of time inside and definitely noticed all things that need to be repaired. I am not even going to describe the state of the gym... Great location, extremely outdated rooms."

"Overall, a nice place to stay. Room was nice. Pools were nice. Right on a good section of beach. Free valet services, but the valets were hard to find at the desk and a little slow. It also does seems a little odd that they’re still not cleaning rooms as if we are still worried about Covid. Not even an offer to clean the room or replace towels, soap, toilet paper, etc in the week we were there. Also, a little odd that you keep the “spa” in your name when it is shut down and not opening again."