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Reviews of Sunset Oasis Kelowna

3.5 out of 5
Sunset Oasis Kelowna
1128 Sunset Drive, Kelowna, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 39 out of 74 reviews" "
Rating 8 - Good. 19 out of 74 reviews" "
Rating 6 - Okay. 8 out of 74 reviews" "
Rating 4 - Poor. 1 out of 74 reviews" "
Rating 2 - Terrible. 7 out of 74 reviews" "

9.4/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, room comfort
Had a great time. Location was perfect, easy for us to get to beach, restaurants, shopping. Room was very quiet, elevators so fast, everyone we encountered was extremely polite. Every room had huge picture windows, with wonderful views. Pool was great, kids had fun. No complaints!
Stayed 3 nights in Jun 2023

10/10 Excellent

Julie

Stayed 3 nights in Jun 2023

10/10 Excellent

Richard, Cultus Lake

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Mahesh, Richlands

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The unit was spacious and within reach of cafes and short walk to downtown. Nice view and all the amenities in the kitchen, BBQ. One issue was with the door with the code!! It wasn’t working when I tried checking in and was promptly solved by the owner. Suggesting to change the lock, the number pad is barely visible. Other than that we enjoyed our 3night stay. Will come back again in different season. Highly recommend it.

10/10 Excellent

Chelanne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and very well maintained unit. Would stay here again. We had two vehicles and were easily able to park in the lot just down the street with the second vehicle. We walked to dinner both nights, to the casino, and the beach. I highly recommend this place.
Stayed 2 nights in Aug 2022

10/10 Excellent

Janine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean, organized and had all amenities. Communication was a bit unorganized. We didn't get the check in formation until we were trying to get into the property, and did not receive any checkout details. Other then that we would love to stay at this lovely property again.
Stayed 2 nights in Jun 2022
Response from SWR on 15 Jun 2022
Thank you so much for your booking & for taking the time to leave a review. We use this information to better our future guests' stay. Hope to have you stay again!

8/10 Good

Chantelle

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

8/10 Good

Kevin

Liked: Cleanliness
Great Location
Home was very clean . Only there 3 days did not use much of kitchen items. But appeared to have a large supply. Location excellent. Excellent communication. Renovations were occuring in main lobby. Bed is very firm (that would be the only downfall) but I am sure some people love that.
Stayed 3 nights in Feb 2022
Response from SWR on 13 Feb 2022
Thank you so much for booking with us and for your review. We hope to have you stay again! The queen mattress is being replaced within the next couple weeks here - and the next one we have chosen is an Endy mattress, just as a note!

10/10 Excellent

Mary

Liked: Cleanliness, room comfort
Luxurious Comfort
Lovely accommodations. Prompt communication.
Stayed 1 night in Jan 2022
Response from SWR on 13 Feb 2022
Thank you so much for your booking and for your review! Hope to have you stay with us again soon!

10/10 Excellent

Ada, nelson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Very nice suite.
Stayed 2 nights in Dec 2021
Response from SWR on 2 Jan 2022
Thank you so much. We hope to have you stay again soon!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location is everything. Nice clean condo. Easy communication. Only one working elevator, so getting up and down from 12 could take awhile
Stayed 1 night in Jul 2021
Response from Brittney on 28 Jul 2021
Thank you so much for taking the time to leave a review! We hope to have you stay again!

10/10 Excellent

Anne, Pinantan Lake

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
it was great, thank you so much. Great location as I had appointment at the hospital and enjoyed my recovery sitting at the living room window.
Stayed 1 night in Dec 2020
Response from SWR on 30 Dec 2020
Thank you so much for your review - we are happy to hear we were able to make your accommodations comfortable while recovering!

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, room comfort
Great Place To Stay!
Great location within Kelowna. Close to the downtown area and the lake. The condo was quiet and the kitchen was well equipped with dishes, etc. Lots of information to process to access the unit, parking, etc. but, if you live in a condo or have experience with condo units you shouldn't have any problems. TVs in all bedrooms and Wi-Fi worked perfectly. We really enjoyed our stay!
Stayed 4 nights in Dec 2020
Response from SWR on 7 Dec 2020
Dana thank you so much for leaving a review with us. We are happy to hear you enjoyed your stay downtown!!! We would love to have you again.

8/10 Good

Jerome

Liked: Cleanliness
Great condo to rent for the weekend.
The stay at the rented condo was good overall, all the directions sent were very elaborate and understandable. The unit was quite clean and well set up minus a few things that were taken away due to covid. The kitchen had everything you needed minus a few cooking ingredients that I overlooked while grocery shopping. (ie: oil, salt & pepper and butter). Has ample room for a large family but the beds are a bit old & squeaky. My only complaint with my experience is how long it takes to get the deposit back. Took a solid 5 business days, but that's through their system I guess.
Stayed 2 nights in Nov 2020
Response from Brittney on 18 Dec 2020
Thank you so much for your review - we hope to have you stay again. Unfortunately as a private condo using the Square platform for payment, they currently do not have a pre-auth option. As owners in the short term rental business for over 3+ years now, we can say with certainty the damage deposit has always worked in our favour and we truly believe its a huge factor in leading our next guests to have a great experience.

10/10 Excellent

Justin-Pierre

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2020
Response from Brittney on 10 Nov 2020
Thank you so much for your review!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, fantastic location, helpful and responsive managers.
Stayed 1 night in Sep 2020
Response from Brittney on 29 Oct 2020
Thank you so much for staying with us and leaving a review. Hope to have you again.

6/10 Okay

Frank

Travelled with family
Liked: Cleanliness, room comfort
Family holiday
Arrival was disappointing as calls went to owner’s voicemail; good property but the room lacks the ‘little things’ that you’d want in a family stay at a condo - would stay in the property again but not this room
Stayed 3 nights in Aug 2020
Response from SWR on 1 Sept 2020
Thank you so much for leaving a review. Yours concerns mentioned will be addressed by our team.

10/10 Excellent

Sara

Liked: Cleanliness, room comfort
Great location! Condo has everything you need. Very responsive to messages! Would stay again. Thank you!
Stayed 2 nights in Jul 2020
Response from SWR on 12 Aug 2020
Thank you so much - so glad you enjoyed your stay!

10/10 Excellent

Wenyu

Travelled with family
Liked: Cleanliness, room comfort
great place
it was a great stay.
Stayed 2 nights in Jun 2020
Response from SWR on 12 Aug 2020
Thank you so much

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Great place! Awesome communication. Everything you need is there. Would definitely book again. Thank you!
Stayed 4 nights in Jun 2020
Response from SWR on 13 Jun 2020
Thank you so much. Look forward to having you stay again!

10/10 Excellent

Manny

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location near the water. Parking underground in secure area was nice to have. Communication with the owner of the suite was easy and quick. Id recommend this place to anyone interested. See u next time guys
Stayed 2 nights in May 2020
Response from SWR on 31 May 2020
Thank you so much for your great review! We look forward to you staying in the unit again!

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Great location, poor communication. It was difficult to communicate with property owners.
Stayed 2 nights in May 2020
Response from SWR on 22 May 2020
Dear Guest We are happy to hear you enjoyed our condo and our unit. We would definitely agree there was some difficulty in communicating as well as we tried to reach out various ways to connect with you to confirm your booking and your arrival, after numerous calls stating your booking was cancelled and unable to collect booking fees. However, this definitely has helped us learn going forward and we always strive to make for the easiest communication with our guests! Our personal cell phones are always provided for contacting.

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020
Response from SWR on 1 Mar 2020
Thank you for your review!

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
3 star at best
A bit of a tired out condo in a great location.
Stayed 2 nights in Feb 2020
Response from Sunset Waterfront Resort on 10 Feb 2020
Hi there Thank you so much for your review and feedback. We are excited to announce the bathrooms are about to undergo a little face lift. We do hope to have you stay again!

8/10 Good

Kenneth, Cochrane

Travelled with pets, Travelled with group
Liked: Cleanliness, amenities
Great good people ez access to everything I just wanted to touch base and ask if everything was good with my checkout? Suite cond?etc....ty
Stayed 3 nights in Jan 2020
Response from Sunset Waterfront Resort on 23 Jan 2020
Hi there Thank you for your review. We gladly appreciate it. Everything was great with check out :) Thank you

10/10 Excellent

Curtis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Nathan on 15 Dec 2019
Thank you for the great review, we're so happy to hear you enjoyed your stay!

10/10 Excellent

Dan, Fraser Valley, BC

Travelled with group
Liked: Cleanliness, amenities
Great place. Great location. Will try and rent it again.
Stayed 1 night in Nov 2019
Response from Nathan on 15 Dec 2019
We're so happy to hear you enjoyed your stay :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019
Response from SWR on 19 Nov 2019
Thank you for your 5/5 rating. We hope to have you stay at the property again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property on the waterfront and near downtown restaurants was excellent. There were nearby trails and natural areas that provided great walks outdoors. The property was very clean and had everything needed to cook meals. The indoor pool / hot tub was an added bonus. One indoor parking spot was also great. We were a party of 4 adults and 2 children. There were 2 good bedrooms with a Queen bed in one and twin beds in the second, which were great. Unfortunately, one adult/one child sleeping in the living room hide-a-bed was not good. A very uncomfortable mattress in a poorly supported frame forced us to purchase a blow up mattress for the floor for the last two nights stay. I would not recommend this property for any more than four occupants.
Stayed 3 nights in Nov 2019
Response from SWR on 14 Nov 2019
Thank you so much for your feedback & review!

10/10 Excellent

Lynda

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from SWR on 6 Nov 2019
Thank you so much for leaving a review! SWR

8/10 Good

Paul, Victoria bc

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were attending Skate Canada at the Prospera arena and it was so great to be only a 3 one block walk from it! The suite was nice but had a few odd glitches for us. The living room had no light [only spill from the kitchen or dining area light, so we couldn't sit and read. There were 3 tvs but we couldn't turn on any of them... there were two remotes like at home but we were flummoxed as to how to use them together. The second bedroom had no way to read in bed. Little things but odd, eh?
Stayed 2 nights in Oct 2019
Response from Nathan on 31 Oct 2019
Hello, We're very happy to hear you enjoyed your stay. We are a little confused about a portion of your review though...The living room has a large lamp in the corner of the room you can turn on under the shade. All the TV's work and there is a Shaw cable book there explaining how to use the remotes. Also there is a lamp on the bedside table in the second room that you could use to read. I just check all of them and the TV's and they are all working great....next time if you have these issue's please call or message us right away and we will come by right away or walk you through a solution over the phone. Have a great day

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This was my first stay in a non-hotel, so I admit some of the protocol for checking in took some getting used to. However, the value in amenities was undeniable. Friends of mine were next door at the conference hotel, and I had a home while they had a room. Three beds and a pullout. A full kitchen. Ensuite laundry. Two bathrooms. The list goes on.
Stayed 2 nights in Oct 2019
Response from SWR on 25 Oct 2019
Thank you so much for your feedback - we are happy you enjoyed your stay and found value in our condo! Thank you, SWR

10/10 Excellent

SONG

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from SWR on 25 Oct 2019
Thank you so much for your feedback, we are happy you enjoyed your stay.

4/10 Poor

jesse

Stayed 2 nights in Oct 2019

10/10 Excellent

Krystina, Calgary

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property on the waterfront. Clean, and no concerns. Great location close to downtown.
Stayed 2 nights in Sep 2019
Response from ND on 1 Oct 2019
Thank you so much. Hope to have you stay again. SWR

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Nathan on 4 Sept 2019
We're very happy to hear you enjoyed your stay, have a great day and safe travels to your next destination. :)

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The owner/manager of this property withheld a portion of the damage deposit for extra cleaning? When I called to ask for an explanation he (Ken) just hung up. I’m guessing this is his standard trick to make extra money. Sad.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fabulous property! Loved the tennis courts!
Stayed 2 nights in Aug 2019
Response from Sunset Waterfront Resort on 22 Aug 2019
The location is pretty spectacular. We are happy you enjoyed your stay!

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Ken on 25 Aug 2019
Hello, I believe this is a mistake as you sent us a text message saying how much you loved and enjoyed your stay...If theres anything we can do to make you happy or if there was something you were upset about please send us a message or give us a call and we will rectify it immediately. Have a great day :)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower needs to be replaced. Water can’t get to the top because it’s hard to maneuver on the switch.
Stayed 1 night in Aug 2019
Response from Sunset Waterfront Resort on 22 Aug 2019
Thank you for bringing that to our attention. We will be addressing that promptly.

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from nathan on 21 Jul 2019
Thank you for staying with us :)

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019
Response from Nathan on 2 Jul 2019
Hello, Please contact us directly so we can rectify any issue you had. We do not know of any issues with any of our current or past guests, and our guests stay is the utmost importance to us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great property excellent location, suite was very clean and very good amenities
Stayed 2 nights in Jun 2019
Response from Nathan on 21 Jun 2019
We're very happy to hear you enjoyed your stay!

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019
Response from nathan on 11 Jun 2019
We're happy to hear you enjoyed the stay, if theres anything we can do to make it better please call us. Have a great day

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2019
Response from Nathan on 2 Jun 2019
We're very happy to hear you enjoyed your stay! Have a great day and safe travels home :)

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a second fob for entry. Deck is very small - seats 2 Beware of $1000 charged to credit card for deposit No water view
Stayed 1 night in May 2019
Response from nathan on 30 May 2019
Hello, We are happy to hear you enjoyed your stay. We're Sorry you had some issues but there is a Fob and Key when you check in that both work for all the doors so you do have two keys when you check in just one is a fob and one is a manual key but they both work for the door lock. The deck has two chairs on it a table and a bbq, theres a few pictures of the space on the booking platform so you can see exactly what you are renting. Also there is multiple water views in the condo as we are right on the lake! You can see the water from the Master, from the living room and from the patio. The $1000 damage deposit is in our policies when you book and is what we have always been doing. It is fully refundable the day you check out subject to inspection by the cleaners. The condo is valued at over $600,000 plus the contents inside so the deposit has to be in accordance with the property value. If you have any further questions or would like to go over this in detail please give me a call, you have our number. We never want an unsatisfied guest. We strive on providing a transparent and stress free booking process as this is your vacation and we want you to come to your "happy place" with out any worries. Have a great day

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Nathan on 26 May 2019
We're happy to hear you had a great stay! Safe travels home :)

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Nathan on 21 May 2019
We're very happy to hear you enjoyed you're stay! Have a great day :)

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Nathan on 19 May 2019
We are so happy to hear you enjoyed you're stay! Have a great day :)