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蒼鷺樓苑酒店 - 只招待成人的評價

3 out of 5
蒼鷺樓苑酒店 - 只招待成人
412 Frances St, Key West, FL

評價

9.0

卓越

10 分評分，優異；1005 則評價中有 681 則" "
8 分評分，不錯；1005 則評價中有 189 則" "
6 分評分，一般；1005 則評價中有 66 則" "
4 分評分，欠佳；1005 則評價中有 41 則" "
2 分評分，很差；1005 則評價中有 28 則" "

9.0/10 

整潔度

9.4/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.6/10 

環保程度

評價

6/10 一般

Michael

伴侶同遊
不滿：職員與服務和住宿狀況
The main door was falling apart that we go in and out of into the room. The complimentary breakfast should not be categorized as breakfast. The plumbing had problems. And getting a clean pool towel was impossible. The gentleman that checked us in was friendly. But when checking out. The attendant didn’t care to ask how our stay was and said “put the key on the table”. If you are looking for a small room. With a hard bed. To sleep at. So you can enjoy key west. This will work. But other than that. I won’t be staying here again.
於 2024 年 5 月住了 2 晚
Patrick 於 2024年5月23日的回應
Thank you, we will address these issues.

4/10 欠佳

Alexander

讚好：職員與服務
Patrick 於 2024年5月23日的回應
Is there anything we can address?

10/10 優異

Johanne

讚好：整潔度
Parfait ☺️
於 2024 年 5 月住了 1 晚
Patrick 於 2024年5月23日的回應
Thank you

6/10 一般

Michael

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2024 年 5 月住了 1 晚
Patrick 於 2024年5月20日的回應
Are there any issues we can address?

4/10 欠佳

Gerald

伴侶同遊
不滿：設施服務和住宿狀況
For 400 dollars a night , it was not great. There is no extras. I am sure it was clean but looked old and dirty. I could not have coffee until 8 cuz nothings open. It is way too far from Duval with no bike rentals. I thought I booked the Heron house, which is pretty nice. But I did not. I would not stay here again.
於 2024 年 5 月住了 1 晚
Patrick 於 2024年5月16日的回應
Thank you, we will address these issues.

10/10 優異

MARYDENISE MOSER

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was very friendly and explained all amenities available. Pool was lovely. Room was spacious, clean and great.
於 2024 年 5 月住了 1 晚
Patrick 於 2024年5月16日的回應
Thank you!

10/10 優異

Marcela

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Roman is super friendly! Very clean place. Extremely happy and will definitely be back again. Pool is great!
於 2024 年 5 月住了 1 晚
Patrick 於 2024年5月16日的回應
Thank you!

10/10 優異

Ashlee

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Such a beautiful property and the staff is so incredibly nice. We will definitely be back!
於 2024 年 5 月住了 1 晚
Patrick 於 2024年5月16日的回應
Thank you!

10/10 優異

Fiona

讚好：整潔度、設施服務和住宿狀況
Great host at a lovely property. Great location able to walk to everything. Will definitely come back to the Heron House again
於 2024 年 5 月住了 1 晚
Patrick 於 2024年5月11日的回應
Can't wait to have you again!

10/10 優異

Leslie (New Britain)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We loved our stay. Beautiful property. Great location and plenty of great food and shopping options nearby. Roman was an excellent host and gave us a number of good tips for making the most of our stay.
於 2024 年 5 月住了 3 晚
Patrick 於 2024年5月11日的回應
We're so glad you enjoyed your staywith us!

10/10 優異

Don

家人同遊
讚好：整潔度和職員與服務
Street parking only was not too convenient. Ceiling fans in the room did not work. Outlets by the bed were tied into the lights, so when you turned the lights off the plugs didn’t work. Had to sleep with the lights on so I could use my c-pap.
於 2024 年 4 月住了 1 晚
Patrick 於 2024年5月11日的回應
Thank you for your feedback, we will address these issues directly.

10/10 優異

Ievgenii

讚好：整潔度、職員與服務和住宿狀況
Awesome stay. Roman was the best.
於 2024 年 5 月住了 1 晚
Patrick 於 2024年5月11日的回應
Thank you!

10/10 優異

William

讚好：整潔度、職員與服務和住宿狀況
We liked the location central to everything.
於 2024 年 4 月住了 2 晚
Patrick 於 2024年5月11日的回應
Thank you!

10/10 優異

Alyssa

讚好：整潔度、職員與服務、設施服務和住宿狀況
I had a wonderful time! Roman was incredibly helpful, welcoming, and kind. The hotel is located in a great spot - it’s quiet but close enough to walk to anything you want to do. I was traveling alone and felt safe the whole time!
於 2024 年 4 月住了 3 晚
Patrick 於 2024年5月3日的回應
Thank you! we're so glad you enjoyed your stay with us!

10/10 優異

catherine

讚好：整潔度、職員與服務和住宿狀況
Accueil chaleureux et chambre décorée avec goût
於 2024 年 4 月住了 1 晚
Patrick 於 2024年5月3日的回應
Vielen Dank, wir freuen uns sehr, dass Sie Ihren Aufenthalt genossen haben. Prost

10/10 優異

Christine

讚好：整潔度、職員與服務、設施服務和住宿狀況
Sehr gute Unterkunft und man kann alles zu Fuß erreichen. Jederzeit weiter zu empfehlen !!!
於 2024 年 4 月住了 2 晚
Patrick 於 2024年5月3日的回應
Vielen Dank, wir freuen uns sehr, dass Sie Ihren Aufenthalt genossen haben. Prost

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Extremely friendly staff made it a wonderful stay nice rooms cute pool, quite and chiil atmosphere would definitely return
於 2024 年 4 月住了 1 晚
Patrick 於 2024年4月28日的回應
We're so glad you enjoyed your stay with us!

10/10 優異

Lindsay

讚好：整潔度、職員與服務、設施服務和住宿狀況
Such a cute spot and staff was so friendly and helpful. I'll definetly be going back!
於 2024 年 4 月住了 2 晚
Patrick 於 2024年4月27日的回應
We're so glad you enjoyed your stay!

10/10 優異

Michael

於 2024 年 4 月住了 3 晚
Patrick 於 2024年5月13日的回應
Thank you!

10/10 優異

Felecia maria

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was amazing especially Roman!!! He is so awesome and always has a smile!!! I enjoyed talking to him daily. We definitely will be back!!! Thanks Roman!!!!
於 2024 年 4 月住了 5 晚
Patrick 於 2024年4月25日的回應
We're so glad you enjoyed your stay.

10/10 優異

Thuymi

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff and service were outstanding. Ramon was so helpful in providing us tips for parking, dining suggestions, and checking in our luggage the day after our stay, etc. He really went above and beyond We are so appreciative of his hospitality and for really making us feel welcome and at home. The Heron House itself is very comfy with a nice breakfast as well. We would definitely stay here again!
於 2024 年 4 月住了 1 晚
Patrick 於 2024年4月25日的回應
We're so glad you enjoyed your stay. Cheers

6/10 一般

PAUL

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
Great location and service from Louie, our room was very tired needing some TLC
於 2024 年 4 月住了 2 晚
Patrick 於 2024年5月3日的回應
Thank you for your feedback, the island can be weathering.

6/10 一般

Mark

不滿：整潔度和住宿狀況
Property condition in need of refresh. Cracked floor tiles, lower quality linens, in room amenities. Breakfast offered consisted of budget bagels and breads, cereal boxes, boiled eggs, slices of cheese and yogurt. Pool is fine but no real landscaping or shade for loungers. Front desk help was friendly and helpful. It’s budget lodging, so my review is aligned with the expectation that the bathroom and rooms would be clean and the property maintained property. It fell short in this regard. A friend was staying at a nearby hotel with about the same nightly rate, and his property was much nicer - nice landscaping, shade by the pool, much nicer breakfasts. The rooms were similar, but cleaner
於 2024 年 4 月住了 5 晚
Patrick 於 2024年4月18日的回應
Thank you, we will adress these issues. Cheers

10/10 優異

Karen

讚好：整潔度、職員與服務、設施服務和住宿狀況
I really loved how welcomed you feel from the moment you walk through the doors. My first time in key west and will definitely be back
於 2024 年 4 月住了 1 晚
Patrick 於 2024年4月18日的回應
We're so glad you enjoyed your stay with us. Cheers

10/10 優異

Francesca

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice
於 2024 年 4 月住了 2 晚
Patrick 於 2024年4月18日的回應
We're so glad you enjoyed your stay!

10/10 優異

Amy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Me and partner stayed here from 11-13th April 2024 and it was fantastic. So clean and spacious, the staff are lovely. Thankyou so much
於 2024 年 4 月住了 2 晚
Patrick 於 2024年4月14日的回應
We're so glad you enjoyed your stay with us!

10/10 優異

Frank

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
3rd times the charm! Love this place. Best deal in Key West.
於 2024 年 4 月住了 1 晚
Patrick 於 2024年4月12日的回應
We're so glad you enjoyed your stay! See you next time!

8/10 不錯

susan (Traverse City)

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2024 年 4 月住了 3 晚
patrick 於 2024年4月11日的回應
Thank you!

10/10 優異

Hans

讚好：整潔度和職員與服務
於 2024 年 4 月住了 1 晚
patrick 於 2024年4月11日的回應
Thank you!

8/10 不錯

Jaques

於 2024 年 4 月住了 1 晚
Patrick 於 2024年5月3日的回應
Thank you

10/10 優異

Jody

於 2024 年 3 月住了 1 晚
Patrick 於 2024年5月3日的回應
Thank you

10/10 優異

Gregory

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Patrick 於 2024年4月14日的回應
We're so glad you enjoyed your stay with us!

8/10 不錯

Mildred

讚好：整潔度、職員與服務和住宿狀況
very good
於 2024 年 4 月住了 1 晚
Patrick 於 2024年4月11日的回應
Thank you!

8/10 不錯

John

讚好：職員與服務
Roman and Louis are super nice. they made the difference between good and great. We will be back again
於 2024 年 4 月住了 1 晚
Patrick 於 2024年4月11日的回應
Thank you!

6/10 一般

Becky

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Patrick 於 2024年4月11日的回應
Thank you!

10/10 優異

SANDRA (Lebanon)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The manager was so helpful and kind.
於 2024 年 4 月住了 1 晚
patrick 於 2024年4月5日的回應
We're so glad you enjoyed your stay with us!

2/10 很差

Michael

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Be warned that the pictures are NOT may not be what you will get. We rented the tropical king and got a room on a very loud street with curtains that didn't block out the street lights, a bed that was falling apart and holes in the walls that were not properly patched. I would have never stayed here if I knew the condition of this place! I even confirmed this was the right room. The service was very nice but that was unfortunately the only positive part of our experience as we couldn't sleep because of the noise and bright lights.
於 2024 年 3 月住了 1 晚
patrick 於 2024年4月4日的回應
We will address those issuses imediatly.

8/10 不錯

Carol

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Would definitely stay again. Price was good
於 2024 年 4 月住了 1 晚
patrick 於 2024年4月4日的回應
Thank you

10/10 優異

Richard

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great B&B with excellent service and friendly staff. Property in decent shape. 10-15 minute walk to Duval St but multiple dining options closer. Shout out to Roman for helping to make our stay so enjoyable.
於 2024 年 3 月住了 3 晚
patrick 於 2024年4月4日的回應
We're so glad you enjoyed your stay!

10/10 優異

Gregory

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
Very friendly staff and willing to accommodate.
於 2024 年 3 月住了 1 晚
patrick 於 2024年4月1日的回應
We're so glad you enjoyed your stay with us!

10/10 優異

Christopher

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Super friendly check in and check out, charming place that is close walking distance to everything
於 2024 年 3 月住了 1 晚
patrick 於 2024年3月31日的回應
We're so glad you enjoyed your stay with us!

10/10 優異

Miguel (Miami)

伴侶同遊
讚好：住宿狀況
Excellent
於 2024 年 3 月住了 1 晚
patrick 於 2024年4月1日的回應
We're so glad you enjoyed your stay with us!

10/10 優異

Stephanie

於 2024 年 3 月住了 1 晚
patrick 於 2024年4月1日的回應
We're so glad you enjoyed your stay with us!

10/10 優異

Anne (Crompond)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
patrick 於 2024年3月31日的回應
We're so glad you enjoyed your stay!

10/10 優異

Pamela

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Roman was fantastic and very helpful!
於 2024 年 3 月住了 2 晚
Patrick 於 2024年3月29日的回應
We're so glad you enjoyed your stay with us!

4/10 欠佳

Victor

於 2024 年 3 月住了 1 晚
Patrick 於 2024年3月28日的回應
Is there anything we can address?

10/10 優異

Sheila

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was our first time in Key West and the Heron House Court was the perfect place to stay! The staff was wonderful; very helpful and always with a smile. The location was perfect for everything we had planned. We will definitely go back again!
於 2024 年 3 月住了 3 晚
Patrick 於 2024年3月25日的回應
We're so glad you enjoyed your stay with us!

8/10 不錯

Stephan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely helpful staff, good start of the day breakfast.
於 2024 年 3 月住了 1 晚
Patrick 於 2024年3月18日的回應
Thank you!

10/10 優異

Joseph

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great stay. Very quiet area, staff was wonderful and so friendly!
於 2024 年 3 月住了 5 晚
Lui 於 2024年3月13日的回應
We are glad that you loved your stay. We can't wait until you come back.

8/10 不錯

Connie (Bartow)

讚好：整潔度、職員與服務和住宿狀況
Roman was great, very helpful. He provided breakfast the night before because we had to leave so early for our tour. Location was great. The only downside was the room needed more outlets. Every one was full with necessary lighting and TV. We made do.
於 2024 年 3 月住了 2 晚
Patrick 於 2024年3月13日的回應
We're so glad you enjoyed your stay with us!