Though I reserved months in advance, we were relocated the day of our arrival. The substitute location was nowhere near the space, quality, appearance, and utility of the original booking. Very disappointed. I have not yet seen any sort of refund or reimbursement. Also, there was no hot water when we arrived, hot tub was cold, and the next morning the fire alarm went off repeatedly during the morning, definitely disturbing peaceful enjoyment with speakers and alarms sounding for us to evacuate. Also the hairdryer was broken. Our substitute location did not even have adequate bedding for four adults, and the patio (tiny, instead of the large wrap around balcony I'd reserved) could scarcely hold two persons (out of our group of four.) I'd had an OK previous experience, but this was definitely not good.