Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We loved our 5 nights stay in this property. the unit was super clean, spacious and the beds were very comfortable. I would stay here again if I am in the area and I would recommend this unit to friends and family.However, if I was the owner, I would look into replacing the property management company. Check in was a nightmare, after a long driving day, we arrived at the location where we were supposed to pick up our envelope package that has keys, address and check in information. but there was no envelope with my name on it. I used all the ways of communication I had at my disposal to no avail, calling them was useless, the line was busy with no option to leave a message, I messaged them on vrbo, sent a text message to the automated chat line, replied to the email address that confirmed our stay. We arrived around 6pm, so I understand it was after business hours, but that doesn't help a family with children from out of state who have no where to stay for the night! I received replies from vrbo and email the next day. after what seemed to be the longest 60min of my life, finally I got through the busy phone line and the person who was very kind, apologized and meet me at the lobby with room keys with no explanation why my check in package was missing.The unit was delightful and we immediately forgot about that disturbance. the next day while cooking eggs for breakfast, we couldn't use the non-stick frying pans because they were starched up and all rusty. I messaged the chat line to let them know that we couldn't use the pans due to health hazard. I got a insensitive "Thanks for letting us know." message. Obviously that incident didn't prevent us from enjoying our stay, but this is a prime example of a great property in a great location being managed being poorly managed.