Kigali BK Arena Hotels

"Nice, new hotel with a great restaurant and super friendly staff. There were some minor idiosyncrasies, had the run the shower for a few minutes before the water warmed up, dark curtains didn’t cover the width of the windows…but it was clean and comfortable. "

"High-end hotel with tremendous service from the staff. At only ~$500 for an upgraded executive room for 3 nights, the value is extremely good. I highly recommend them for anyone traveling to Kigali. "

"There was no airport shuttle for platinum member as promised. Toilet design was poor as the shower didn’t have a cubicle and water was all over the place. Breakfast was monotonous, same thing every morning for 3 days. They ran out of chicken after the first day and no effort was made towards restocking. Pool was was too cold without heating. Only good thing was the infrastructure and appliances. No refills of water, soap etc throughout our 3 day stay"

"Room was good although well worn. The staff were friendly but not great English. Breakfast was ok, but somewhat poor quality. One example: I needed ice for a sprain and it took 10 hours to get any. Overpriced for the quality."

"Clean and beautiful. Staff professional, sharp and friendly. "

"Clean, quiet, lots of friendly staff, 24 hour restaurant, shuttle to airport Restaurant has mostly terrace seating (covered) with a great view of the lower city as well as the hills beyond"

"Luma & Lua! Unique is an under statement, service delivery was top-notch, the stay was worth every dollar i paid. I am definitely recommending to family and friends and this will be my go-to place whenever i'm in Kigali. Thanks :)"

"Huge room; very clean and quiet. The breakfast was amazing! Wifi was a bit spotty, but that seems to be the norm in most places in Rwanda. "

"The photos for the facility in the expedia app and level is incongruent to the price. There is no hot shower, the rooms are old with limited space. The bathroom is so tiny and had poor drainage. The internet was also poor. This facility should be rated at 1 star as it lacks major services and has limited choice of breakfast. There should be a price review as it is expensive for the services it can offer. Real photos should also be taken to enable travelers make informed choices since they majorly book online."