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关于马尔代夫基哈德酒店的点评

5 out of 5
马尔代夫基哈德酒店
Kihaadhoo, Baa Atoll, Kihaadhuffaru Island

点评

8.4

很好

10 分 - 超赞。66 条好评，共有 129 条点评" "
8 分 - 还可以。38 条好评，共有 129 条点评" "
6 分 - 一般。9 条好评，共有 129 条点评" "
4 分 - 很差。10 条好评，共有 129 条点评" "
2 分 - 糟糕。6 条好评，共有 129 条点评" "

8.2/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

8.0/10

住宿条件和设施

7.8/10

环保

点评

10/10 超赞

Amy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing hotel
酒店真的是太美了！！！工作人员服务很好，很热情。浮潜就看到了sting ray, reef shark, eel 和nurse shark ! 相比之下，深潜挺贵的，性价比不高。入住期间，只有在饭点餐厅人较多之外，其他时间都遇不到几个人，私密性很好。 房里的电话坏了，想点餐的时候发现用不了。。在酒店附近浮潜可以自己去，但有的时候浪比较大，因为没有附近没有酒店工作人员，要自己注意安全。Wifi挺慢的
2019 年 2 月入住 4 晚
Julius Gabor (Mr.) - OTA Manager 于 2019年02月13日 的回复
Dear Amy, Thank you for choosing to stay at Kihaa Maldives and for taking the time to provide us with your feedback. The entire management and staff are thrilled to hear such good feedback. We really appreciate your comments. please be assured that we are aware of our guest safeness and security. It is our delight to know that you had a great stay at our small slice of paradise. Thank you once again and looking forward to welcome you back at Kihaa Maldives Island Resort and Spa!

8/10 还可以

zemira

满意：员工和服务，清洁度
.
2024 年 3 月入住 6 晚
Yahia 于 2024年04月25日 的回复
thank you

8/10 还可以

Andreas

与配偶出行
满意：员工和服务，清洁度
Very nice and friendly staff, only one problem on this island is, that you get in the evening nearly always the same food. It is Tuna fish in lemon, kapern, chilli sauce and so on. You get every day grilled beef or Spaghetti. This island has also a big problem with mosquitos. if they don’t spread every day gas or poison you will have a lot of mosquitos bites. You have to intervene at the reception to get daily your “mosquitos service”.
2024 年 2 月入住 8 晚
Julius Gabor - Sales Manager - Senior 于 2024年03月19日 的回复
I would like to thank you for giving us your time to write a feedback with your recent stay. We sincerely appreciate your compliments. We always strive to deliver a truly memorable and relaxing experience. Please be assured we have duly noted your concern and has been shared with the concern department head for our continuous improvement action. Despite your stay less than perfect, we are still delighted to note that you had a good stay with us and looking forward to welcome you back at Kihaa Maldives!

10/10 超赞

Kella Katharina

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 13 晚
Julius Gabor - OTA Manager - Sales 于 2024年03月19日 的回复
Thank you for your feedback

10/10 超赞

Lidija

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 7 晚
Julius Gabor - OTA Manager - Sales 于 2023年11月21日 的回复
Dear Lidija, Thank you for giving us a perfect rating and for recommending us to other travelers, it is our delight to note that you had the most amazing stay and we look forward to welcome you back at Kihaa Maldives!

8/10 还可以

Gazmend

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
不满意：清洁度
Sauberkeit in der Villa war okay aber im Restaurant war es gar nicht gut. Teller, Gläser, Stühle und Tische waren nicht sauber. Essen war okay. Das Personal war sehr freundlich.
2022 年 4 月入住 7 晚
Julius Gabor (Mr.) OTA Manager 于 2022年05月4日 的回复
Dear Guest, First, I would like to thank you for giving us your time to write a feedback with your recent stay. We sincerely appreciate your compliments. We always strive to deliver a truly memorable and relaxing experience. Please be assured we have duly noted your concern and has been shared with the concern department head for our continuous improvement action. Despite your stay less than perfect, we are still delighted to note that you had a great stay and looking forward to welcome you back at Kihaa Maldives!

8/10 还可以

LIDIA

满意：员工和服务，清洁度
Dall’arrivo alla partenza sorriso e leggerezza!
Accoglienza, ospitalità, disponibilità meritano voto 10. Isola verde, rigogliosa (da curare maggiormente).Troppe zanzare (mai viste in altri resort delle Maldive, forse fine aprile è il periodo?). Siamo ritornati con tante punture e, ciò, nonostante le ripetute disinfestazioni, anche noiose per gli odori rilasciati e da respirare. Spiaggia bella, percorribile a piedi tutt’intorno,(spesso odore acre di bruciato!). Laguna accessibile ovunque (idem per snorkeling), lato mare bello e comodo è quello senza pontili. Cucina da rivedere (con buffet più vario e internazionale), ed anche la pulizia dei tavoli (non si può apparecchiare su tovagliette usate da altri ospiti, collocando posate pulite al posto di quelle usate). Manca corretta formazione del personale addetto ai tavoli (non si può consumare il dolce con il piatto dello spezzatino ancora a lato ). Invece, preciso e puntuale il riordino della camera, grazie Khan, per la cura dedicataci. Sono in corso ristrutturazioni molto utili.... sarebbe apprezzato uno spazio per il dopo cena o per qualsiasi momento lo si desidera alternativo al piccolo spazio,(con 4 pagliette e 2 gazebi) in prossimità della piscina e del bar dedicato. Cari saluti al Manager J.Gabor, grazie per aver accolto le mie richieste; al referente Andri per l’accoglienza, l'alta professionalità e la grande disponibilità. Grazie a Tutti, il sorriso e la serenità trasmessaci (dopo due anni di pandemia) hanno reso la nostra vacanza veramente leggera!
Le bellezze naturali del Kihaa😉
2022 年 4 月入住 8 晚
Julius Gabor (Mr.) OTA Manager 于 2022年05月4日 的回复
Dear LIDIA, Please accept my sincerest gratitude in choosing Kihaa Maldives with your recent stay in Maldives. It is indeed an honor having you as our guest and we are incredibly grateful that you took the time to leave us this note. We are overjoyed to hear such good feedback and commending me and others for the services given. Our team values customer satisfaction as top priority and is committed in giving outstanding service to our guest. Your compliments and appreciation are our greatest reward. Please be assured we have duly noted your concern and has been shared with the concern department head for our continuous improvement action. Once again, thank you for staying with us, thank you for choosing us. we are more than excited and looking forward to welcome you once again, Stay safe!

8/10 还可以

Patricia

与配偶出行
满意：清洁度、员工和服务、服务设施
Excellent customer service. All members of staff worked hard to make our stay enjoyable. We were cared for as soon as we landed at Male. On our return a member of staff was with us until we completed check in to make sure everything went smoothly.
2022 年 2 月入住 8 晚
Julius Gabor (Mr.) OTA Manager 于 2022年02月26日 的回复
Dear Patricia, We are very pleased to have received a feedback regarding your stay. Your appreciation is our greatest reward. We are truly honored to read your kind and encouraging words to our guests. The entire management and team are thrilled to hear such good feedback. We sincerely appreciate your compliments. We guarantee that we will always continuously improving our services to a better guest’s satisfaction. We are delighted to note that you experienced a great stay. Thank you for choosing us and looking forward to welcome you back at KIHAA MALDIVES!

8/10 还可以

Ginevra

与配偶出行
满意：服务设施，员工和服务
不满意：清洁度
I was in Kihaa Maldives years and years ago a nd was very excited to go back. The island is beautiful and beautifully located. It is a paradise. The staff will make your stay incredible, especially the bar and cleaning stuff. What we did not enjoy is that the management is quite poor and they are clearly not organised. On pick up they were about to make us go on a domestic flight instead of the sea plane we paid additionally for. This was quickly addressed. Then two of our activities were cancelled without us being informed, we found out as we were about to go on the activity, they tried to charge us extra for things that were not included, they continued to misinform us, also with our PCRs, our transfer back to Male etc. The food quality is incredibly disappointing for a 5 star hotel. It is really rather terrible. Apparently the island has recently changed management - we hope it will change management again because the current members are not interested in giving guests the experience that a resort and island like this should. We recommend the place, it is beautiful, the diving centre offers amazing activities and it’s separate to the hotel. Just bear in mind about the food and the fact that management is likely to screw something up. Other than that, one of the best holidays we’ve had. Amazing for couples, groups of friends and families with kids too.
2022 年 1 月入住 7 晚
Julius Gabor (Mr.) OTA Manager 于 2022年02月6日 的回复
First, I would like to thank you for giving us your time to write a feedback with your recent stay. We sincerely appreciate your compliments. We always strive to deliver a truly memorable and relaxing experience. Please be assured we have duly noted your concern and has been shared with the concern department head for our continuous improvement action. Despite your stay less than perfect, we are still delighted to note that you had an enchanting stay with our small slice of paradise and looking forward to welcome you back at Kihaa Maldives! Regards,

6/10 一般

真实旅客

团体旅客
Decent
the hotel itself is very beautiful and quiet and lovely however they have plenty of things that they can improve on.. starting with the prices of things. for starters the room that I stayed in came up to a total of a little over US$4000 and it just wasn’t worth the money. yes the room was nice but it was not worth $4000. secondly they don’t have any all inclusive packages that would be helpful for customers to save money. breakfast and dinner is included but lunch isn’t and then the fee for lunch is $150 per day and that does not include drinks so just imagine paying that if you’re staying there for two weeks. the manager is more than helpful and so is front desk reception. most of the servers in the buffet area have very nasty attitudes & don’t like doing their job clearly. the fans are never on so it’s always ridiculously hot wherever you go.. as for breakfast dinner and lunch the options are always pretty much the same and not much to choose from.. room service should be 24 hours or at least until 4/5 am considering the fact that dinner ends at 9 PM and breakfast starts at 7 AM I’m pretty sure plenty of people are really hungry during that time frame and there are no microwaves in the rooms so people pretty much just starve until its time to eat. I would also like to add the fact that I was charged $40 for a single burger & $15 for apple juice. I understand that this is a vacation and some prices are going to be different but that is just beyond ridiculous.
2021 年 10 月入住 7 晚
Julius Gabor (Mr.) OTA Manager 于 2021年11月9日 的回复
Dear Valued Guest, First, I would like to thank you for giving us your time to write a feedback with your recent stay. We sincerely appreciate your compliments. We always strive to deliver a truly memorable and relaxing experience. Please be assured we have duly noted your concern and has been shared with the concern department head for our continuous improvement action. Despite your stay less than perfect, we are still delighted to note that you had an great stay at KIHAA MALDIVES!

6/10 一般

Maureen

满意：客房舒适度，清洁度
Close to Manta Rays
One of the few known islands which you can still walk around completely on the beach. Well organized transfer and nice reception and bar. Great dive center. For the price, the food needs drastic improvement and rooms need some brush up. For us, the steakhouse doesn't fit with the hotel and had the best food but with a heavy price tag. We had half board and the buffet at dinner had 6 choices of main courses but only 3 meats. The meat quality was also not good and they ran out of food quickly. For the price we paid, we would try another resort next time in the same area.
2021 年 10 月入住 2 晚
Julius Gabor (Mr.) OTA Manager 于 2021年10月11日 的回复
Dear Maureen, First, I would like to thank you for giving us your time to write a feedback with your recent stay. We sincerely appreciate your compliments. We always strive to deliver a truly memorable and relaxing experience. Please be assured we have duly noted your concern and has been shared with the concern department head for our continuous improvement action. Despite your stay less than perfect, we are still delighted to note that you had a great stay. Thank you! Regards,

10/10 超赞

Alon

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing vacation. A lot of water options diving and local reef is amazing. Very quite and beautiful sites everywhere you look around the island. Loved it all!!!
2021 年 9 月入住 8 晚
Julius Gabor (Mr.) OTA Manager 于 2021年09月25日 的回复
Dear Alon, We are very pleased to have received a feedback regarding your stay. Your appreciation is our greatest reward. We are truly honored to read your kind and encouraging words to our guests. The entire management and team are thrilled to hear such good feedback. We sincerely appreciate your compliments. We are delighted to note that you experienced a great stay! Thank you for choosing us and looking forward to welcome you back at KIHAA MALDIVES!

10/10 超赞

Christopher，Tucson

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Not a lot of Americans get this far. Long way to go, so don't plan on seeing many fellow Americans. It is worth it. This is at a UNSECO biosphere site. It is an island with rooms and luxury for those trying to break away from life for a few days. No cars, No stores, No sundries stores, no vending. Not a potato chip - Literally with in miles (by boat) I suggest a semi beach bum life style. Bare foot and baggies. You eat, drink and relax and have fun. Snorkeling is great, scuba, jet ski, The sea life is abundant. Every evening an event to meet and greet at the main pool area. The rooms are very clean (housekeeping is excellent). The staff and reception learn your names and note your preferences, with you for every need. I travel often and have seen many resorts. This is in the top of the list. They work so hard to make your stay for you. Our "handler" greeter at the terminal. Can't say a enough, Took us from terminal to terminal, to process and got us on the "local" to the Island - the resort is the island and vice versa. These folks run on their own Kihaa (Island time). WIFI was problem free. If you want my honest opinion- yes worth the trip. The change from top gear to idling is a noticeable and welcome shift in your life. I say twist your lid off and let the stress bubble away.
2021 年 8 月入住 6 晚
Julius Gabor (Mr.) OTA Manager 于 2021年09月1日 的回复
Dear Christopher, Thank you for taking the time and sharing your stay experience with us Your appreciation is our greatest reward. We are truly honored to read your kind and encouraging words to our guests. The entire management and team are thrilled to hear such good feedback. We sincerely appreciate your compliments. We guarantee that we will always continuously improving our services to a better guest’s satisfaction. We are delighted to note that you experienced a fantastic stay in our small slice of paradise. Thank you for choosing us and looking forward to welcome you back at KIHAA MALDIVES!

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施
We had an excellent week, food was very good, drinks were nice and the island is like paradise ....not to discribe in words. The staff at Kihaa Maldives is excellent they do everything to feel you comfortable. Ibrahim from the restaurant and Miron from the bar made us feel speciale every day.... many thanks for this and see you ‘ hopefully ‘ soon.
2021 年 4 月入住 7 晚
Julius Gabor (Mr.) OTA Manager 于 2021年05月8日 的回复
Dear Guest, Your appreciation is our greatest reward. We are truly honored to read your kind and encouraging words to our guests. We sincerely appreciate your compliments. All of our staff members were delighted to note that their efforts were recognized and so well appreciated. It is our constant endeavor to provide our warm, efficient and discrete service to our guests. We are delighted to note that you experienced a fantastic stay in our small paradise. Looking forward to your next stay at KIHAA MALDIVES!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great beach
2021 年 1 月入住 9 晚
Julius Gabor (Mr.) OTA Manager 于 2021年01月16日 的回复
We sincerely appreciate your compliments, KIhaa management and team are delighted to note that you experienced a great stay with us and we look forward to your next visit in the future. STAY SAFE!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful staff. Very professional and attentive. Beautiful and clean beaches and delicious international cuisine.
2020 年 3 月入住 6 晚
Julius Gabor (Mr.) OTA Manager 于 2020年04月1日 的回复
Dear Valued Guest, We are very pleased to have received a feedback regarding your stay. Your appreciation is our greatest reward. We are truly honored to read your kind and encouraging words to our guests. The entire management and team are thrilled to hear such good feedback. We sincerely appreciate your compliments. We guarantee that we will always continuously improving our services to a better guest’s satisfaction. We are delighted to note that you experienced a fantastic stay with our small slice of paradise. Thank you for choosing us and looking forward to welcome you back at KIHAA MALDIVES! Regards,

10/10 超赞

Mimi，Montelimar

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Le personnel est souriant, attentif, courtois, à l'écoute et très sympathique . Hôtel très calme, plage idyllique et eau cristalline. L'attention portée au client est exceptionnelle.
2020 年 2 月入住 13 晚
Julius Gabor (Mr.) OTA Manager 于 2020年03月17日 的回复
Dear Mimi, We are very pleased to have received a feedback regarding your stay. Your appreciation is our greatest reward. We are truly honored to read your kind and encouraging words to our guests. The entire management and team are thrilled to hear such good feedback. We sincerely appreciate your compliments. We guarantee that we will always continuously improving our services to a better guest’s satisfaction. We are delighted to note that you experienced a great stay with us! Regards,

10/10 超赞

Julius

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Kihaa
Amazing stayon beatiful island.
2020 年 2 月入住 7 晚
Julius Gabor (Mr.) OTA Manager 于 2020年02月23日 的回复
Dear Julius, Thank you for giving us a perfect rating and for recommending us to other travelers, it is our delight to note that you had the most amazing stay and we look forward to welcome you back at Kihaa Maldives!

4/10 很差

Giuseppe，Roma

与家人出行, 团体旅客
满意：清洁度
不满意：服务设施
l'isola è bella. i maldiviani sono lenti e male organizzati. all inclusive è in realtà un partial inclusive, in quanto termina appena alle 22.00. organizzazione volo ritorno disastrosa
2020 年 2 月入住 6 晚
Julius Gabor (Mr.) OTA Manager 于 2020年02月15日 的回复
Dear Giuseppe, We sincerely apologize for not meeting your expectations. As our valued guests, we do take your feedback seriously, which help us to improve our products and services we deliver. We regret to read that our services were not up to your expectations. We always strive to deliver a truly memorable and relaxing experience. We hope that you will consider another stay with us. We assure you that we have a lot of happy guests and for your next visit to the Maldives we will be happy to offer you something special. Please contact us directly so that we can personally look into the matter for you. Regards,

10/10 超赞

真实旅客

2020 年 2 月入住 7 晚
Julius Gabor (Mr.) OTA Manager 于 2020年02月15日 的回复
Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to your future stay! Regards,

10/10 超赞

Elena，Roma

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Il resort ha tutte le carte per essere un TOP level. La conduzione maldiviana ce la sta mettendo tutta e si vede. La spiaggia è attrezzata molto bene e ciascuno, anche gruppi grandi come il nostro (36 persone) ha trovato sempre disponibilità di lettini e ombra. I bungalow da quelli più basic ai super con piscine sono tutti molto grandi e bellissimi in stile maldiviano. Il ristorante, è variato e il cibo locale molto appetitoso! L'ALL inclusive comprende praticamente tutto tranne l'espresso, molto caro 8 dollari, e l'unico difetto è che termina alle 22.00. La SPA è molto cara come tutti gli extra. Che dire??? Sono tornata qui nel grigiore della città ma ho ancora negli occhi lo sconfinato colore smeraldo e il bianco riverbero della spiaggia borotalco dell'isola di Kihaa. Pero tanto di tornare presto!
2020 年 2 月入住 7 晚
Julius Gabor (Mr.) OTA Manager 于 2020年02月13日 的回复
Dear Elena, Please accept my sincerest gratitude in choosing Kihaa Maldives with your recent stay in Maldives. It is indeed an honor having you as our guest and we are incredibly grateful that you took the time to leave us this note. The entire team are thrilled to hear such good feedback. your compliments and appreciation are our greatest reward. Again, thank you for staying with us. looking forward to welcome you once more, bring your family and friends and we will ensure you will have that absolutely fantastic and best holiday you had the last time.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The service was exceptional & every need was met before even asking
2020 年 1 月入住 10 晚
Julius Gabor (Mr.) OTA Manager 于 2020年01月31日 的回复
Dear Guest, We are very pleased to have received a feedback regarding your stay. Your appreciation is our greatest reward. We are truly honored to read your kind and encouraging words to our guests. The entire management and team are thrilled to hear such good feedback. We sincerely appreciate your compliments. Looking forward to your future stay with us!

10/10 超赞

Claudia，Pavia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Resort perfetto per chi vuole vivere una settimana in paradiso! Personale gentilissimo, soddisfa ogni richiesta e ti assiste da quando atterri a quando riparti! Unica pecca: il bagno all’aperto nella nostra beach villa non garantisce una pulizia impeccabile. Ma per il resto tutto perfetto! Anche per l’offerta di escursioni, snorkeling, scuba dive, e chi ne ha più ne metta! Grazie Kihaa!
2020 年 1 月入住 7 晚
Julius Gabor (Mr.) OTA Manager 于 2020年01月24日 的回复
Dear Claudia, Thank you for taking the time to review your stay with us. We are very pleased to hear that our entire staff made your stay pleasant. It is sure that we enjoyed catering to your needs as much as you enjoyed your stay. Everyone is so nice because we have the best guests and we have figured out what makes every guest happy. food, comfort, location and friendly dedicated staff to come home to, honestly we are here to help with whatever you need. Once again, Thank you for giving us a perfect rating and for recommending us to other travelers, it is our delight to note that you had the most memorable stay with Jewel of the Oceans and we look forward to welcome you back, bring along your family and friends at KIHAA MALDIVES! Regards,

8/10 还可以

真实旅客

满意：清洁度
2019 年 12 月入住 8 晚
Julius Gabor (Mr.) OTA Manager 于 2020年01月2日 的回复
Dear Valued Guest, We are very pleased to have received a feedback regarding your stay. The entire management and team are thrilled to hear such good feedback. We sincerely appreciate your compliments. We guarantee that we will always continuously improving our services to a better guest’s satisfaction. Thank you for choosing us and looking forward to welcome you back at KIHAA MALDIVES! Regards,

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施
2019 年 11 月入住 7 晚
Julius Gabor (Mr.) - OTA Manager 于 2019年11月14日 的回复
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to welcome you once again on your future stay at KIHAA MALDIVES!

2/10 糟糕

Nimalan

满意：清洁度
不满意：员工和服务
2019 年 10 月入住 4 晚
Julius Gabor - Reservations Manager 于 2019年10月18日 的回复
Dear Nimalayan, Greetings! Apologies for not meeting up your expectations with us. rest assured that we will continuously improve our service for our guest's satisfaction in the future. despite your stay less than perfect, we look forward to welcoming you once again and recreate good memories. Thank you!

6/10 一般

真实旅客

与家人出行
不满意：住宿条件和设施
Positivo: Qualità e quantità del cibo Negativo: La struttura sta invecchiando ed ha bisogno di aggiornamenti
2019 年 9 月入住 5 晚
Julius Gabor (Mr.) Reservation Manager 于 2019年09月27日 的回复
Dear Valued Guest, First, I would like to thank you for giving us your time to write a feedback with your recent stay. we sincerely appreciate your compliments. We always strive to deliver a truly memorable and relaxing experience. Please be assured we have duly noted your concern and has been shared with the concern department head for our continuous improvement action. Looking forward to welcome you back at KIHAA MALDIVES!

10/10 超赞

Federica，Milano/Montecarlo

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
E' stato un ottimo soggiorno, e ringraziamo il responsabile Zara, e la nostra hostess Asmida per la disponibilità e le rapide risposte a tutte le nostre esigenze Vacanza top! Sicuramente alcuni servizi posso migliorare ma nel complesso l'isola é pulita e curata, le camere pure, stanno lavorando per migliorare il tutto e rinnovarealcune zone, ma la cosa non ha creato alcun problema a noi quindi il paradiso! sicuramente uno dei miglioro resort dove siamo stati , per me la quinta volta e per il mio compagno l'ottava
2019 年 8 月入住 15 晚
Julius Gabor (Mr.) Reservations Manager 于 2019年09月3日 的回复
Dear Federica, Please accept my sincerest gratitude in choosing KIHAA Maldives with your recent stay in Maldives. It is indeed an honor having you as our guest and we are incredibly grateful that you took the time to leave us this note. The entire KIhaa Management and team are overjoyed to hear such good feedback. Our team values customer satisfaction as top priority and is committed in giving outstanding service to our guest. your compliments and appreciation are our greatest reward. Once again, thank you for staying with us, thank you for choosing us. we are more than excited and looking forward to welcome you once again, bring your family and friends and we will ensure you will have that absolutely fantastic and best holiday you had the last time. Regards,

10/10 超赞

Pavel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Эмоций, впечатления и открытия
Для тех кто привык к высокому сервису и обслуживанию, то Вам не сюда! Потому что это остров, где живёт и обитает различная живность ) и Вы приезжаете к ним в гости, в их дом ;) Впринцепи никакого дискомфорта они не доставляют ;) Остров небольшой, но уютный и весь зелёный ) можно даже подумать что находишься где-то в джунглях, когда прогуливаешься по дорожке вдоль пальм )) Океан тёплый, чистый и прозрачный ;) есть риф, где можно поплавать и посмотреть на обитателей морских, а их тут очень много ;) так же советую заняться дайвингом - не пожалеете ;) особенно от людей которые тут работают - прежде всего они очень классные профессионалы! А от Русских фраз которые они знают, ещё долго будите вспоминать и смеяться )) Песок - как мука )) можно сутки сидеть и перебирать его )) А какие тут закаты - просто нет слов, одна лишь улыбка и слёзы на глазах )) Персонал очень отзывчивый и дружелюбный - всегда поможет и ответит на Ваши вопросы ;) Номер большой и просторный, Всё как на фото, перечислять нет смысла ;) Еда - Шведский стол, я думаю каждый найдёт то что любит ;) конечно лобстерами, омарами, кальмарами и осьминогами Вас тут не будут кормить )) но вся еда очень вкусная ;) Кто пьёт и выпивает - здесь присутствует практически весь алкоголь ;) Wi-Fi немного хромает, но это не главное, наслаждайтесь природой и общайтесь с людьми =) Здесь живут и работают очень замечательные и хорошие люди! И я рад что я с ними познакомился!
2019 年 8 月入住 12 晚
Julius Gabor (Mr.) Reservations Manager 于 2019年08月29日 的回复
Dear Pavel, I would like to thank you for giving your time to write a feedback with your recent stay. For giving such a nice review. We sincerely appreciate your compliments. The entire Kihaa management team here are thrilled to hear such good feedback. We are delighted to note that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. What a blast! Great memories and an unforgettable holiday experience of a lifetime. Once again, thank you for choosing us, it has been a pleasure having you staying with us and be assured that me and the entire Kihaa Maldives management and team are looking forward to welcoming you back soon at Jewels of the Oceans! Regards,

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 8 月入住 6 晚
Julius Gabor (Mr.) - Reservations Manager 于 2019年08月18日 的回复
Dear Valued Guest, Thank you for taking the time to share your stay experience. we regret to read that our services were not up to our expectations. we guarantee that we will always continuously improving our services to a better guest’s satisfaction during their stay. Thank you again and we hope that you will consider another stay with us. Regards,

10/10 超赞

DIDIER

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Assurément un superbe Resort sur une île non moins superbe. La politesse du staff est exemplaire. Nous avons passé une extraordinaire séjours. Seul petit point sombre, les tarifs du diving center qui sont un peu excessifs non pas aux regards du professionnalisme de l équipe du centre mais sur la qualite de certaines excursions notamment le all day snorkeling et le bapteme de plongée surtout comparé à d autres clubs de plongee.
2019 年 8 月入住 5 晚
Julius Gabor (Mr.) - Reservations Manager 于 2019年08月7日 的回复
We sincerely appreciate your compliments. All of our staff members were delighted to note that their efforts were recognized and so well appreciated. We have duly noted your concern and please be assured that your feedback has been shared with the concern department head for our continuous improvement action. We are delighted to note that you experienced a great stay at jewel of the oceans, KIHAA MALDIVES! Regards,

10/10 超赞

Melissa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfection Vacation
Had the most lovey time at Kihaa. The villas were stunning. The beach was one of the most beautiful things I’ve ever seen. Went snorkeling with mantas and sting rays. Couldn’t have asked for a better vacation and can’t wait to go back.
2019 年 7 月入住 4 晚
Julius Gabor (Mr.) - Reservations Manager 于 2019年08月6日 的回复
Dear Melissa, Hearing that you had the most lovely time at KIHAA is the best thing we could hope for! your recommendation means a lot to us. Thank you for choosing us, Thank you for having you stay with us and we cannot wait to welcome you once again on your next visit! Regards,

8/10 还可以

真实旅客

满意：住宿条件和设施，员工和服务
2019 年 7 月入住 11 晚
Julius Gabor (Mr.) - Reservations Manager 于 2019年08月1日 的回复
Dear Valued Guest, We are very pleased to have received a feedback regarding your stay. We guarantee that we will always continuously improving our services to a better guest’s satisfaction. We are delighted to note that you experienced a great stay with us. Thank you for choosing us and looking forward to welcome you back at KIHAA MALDIVES ISLAND RESORT and SPA!. Regards,

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Les plus : Le calme des lieux , la villa , la gentillesse d’Ibrahim : notre garçon de chambre . Les moins : les repas, rien d’extraordinaire. Le réseau internet qui fonctionne très mal.
2019 年 7 月入住 8 晚
Julius Gabor (Mr.) OTA Manager 于 2019年07月23日 的回复
Dear Valued Guest, First, I would like to thank you for giving us your time to write a feedback with your recent stay. We sincerely appreciate your compliments. We always strive to deliver a truly memorable and relaxing experience. Please be assured we have duly noted your concern and has been shared with the concern department head for our continuous improvement action. Despite your stay less than perfect, we are still delighted to note that you had a great stay and looking forward to welcome you back at Kihaa Maldives island resort and spa. Regards,

4/10 很差

ahmad

不满意：客房舒适度，清洁度
Amazing location but uncomfortable stay
Location 5/5 Amazing views Facilities 5/5 They had most of the water sports and two pools ( one of them is an infinity pool) Our room 0/5 Even tho the room was cold, the bed was really uncomfortable and hot we couldnt sleep. When the mosquito nets were closed we couldn’t feel the cold but if we removed the net we would be exposed to the mosquitoes. When we spoke to the reception he just laughed in our face and said remove the net and no one had this problem before. Another note, the bathroom was outside so your exposed to bugs (crabs, lizards, beetles and ants) it’s not an issue for us but might be for other people who would need an indoor bathroom. Taps and shower head had rust and dirt on the floor. Food 2/5 For 5 nights we had the same food with slight variations and it feels like it was a high school cafeteria Staff 5/5 All smile, greet and happy to help
2019 年 7 月入住 5 晚
Julius Gabor - OTA Manager 于 2019年07月13日 的回复
Dear Ahmad, We are very pleased to have received a review regarding your stay in our hotel. We regret to read that our services were not up to our expectations. Your concerns have been duly noted and rest assured that your feedback has been shared with the concerned department. We guarantee that we will always continuously improving our services to a better guest’s satisfaction during their stay. Despite your stay less than perfect, we thank you again and we hope that you will consider another stay with us.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Sesta volta alle Madive...viaggio con mia figlia sedicenne...15 notti a buon prezzo...è il periodo delle piogge 16/6...3/7. (Mai piovuto) villaggio occupato solo al 30%....ottimo servizio all arrivo e alla partenza...camere ampia e confortevole...cibo buono e vario...personale di servizio merita un elogio a parte...precisi puntuali e se anche manca loro un po di professionalita il tutto è ampiamente rimediato con una gentilezza ed un sorriso....se per voi i problemi sono un po di ruggine sul rubinetto...una formica in bagno...un geco sul soffitto...qualche pezzo di corallo sulla spiaggia...be allora statevene a casina vostra...e fate godere questo paradiso a chi sa apprezzare tanta bellezza...spesso viaggio per turismo posso secondo la mia esperienza consigliare questo resort..
2019 年 6 月入住 14 晚
Julius Gabor - OTA Manager 于 2019年07月6日 的回复
Dear Valued Guest, Thank you for taking the time to leave us such a beautiful review. While Expedia places stars next to our business, you, our valued guests are our real star. Most people don't bother to leave reviews about positive experiences incentivized, and that's what makes you the star. It's only when we receive such positive feedback that we know we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. We look forward to welcoming and serving you again soon! Regards,

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2019 年 4 月入住 7 晚
Julius Gabor (Mr.) - OTA Manager 于 2019年04月27日 的回复
Dear Valued Guest, Thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.

4/10 很差

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Attention aux faux facture
Contact clientele très mediocre. Ajouts de facture inconnue en milieu de nos facture, Donc il faut vérifier ce qu’on a consommé avant de régler la facture. Le management ne regarde que l’argent.
2019 年 2 月入住 4 晚
Julius Gabor (Mr.) - OTA Manager 于 2019年03月25日 的回复
Dear Valued Guest, We are very pleased to have received a review regarding your stay in our hotel. We regret to read that our services were not up to our expectations. Your concern have been duly noted and rest assured that your feedback has been shared with the concerned department. We guarantee that we will always continuously improving our services to a better guest’s satisfaction during their stay. Thank you again and we hope that you will consider another stay with us.

8/10 还可以

真实旅客

与配偶出行
满意：员工和服务
The island itself is the best one I have been to in the Maldives, our room was lovely as was the position it was in watching the sun go down but the cleansenss was good and I had to tell the young lad doing it several times the things he hadn’t cleaned properly or at all,the mini bar was crap and even when we asked for drinks we didn’t get them for a couple of days sometimes and had to complain to reception, the restaurant staff were very good and the food was acceptable, as I said the island itself is amazing but the people in charge of different services need to oversee their staff better, in other words better man management is needed,we never go back to the same island because we like to explore different ones but would recommend people try kihaa
2019 年 1 月入住 14 晚
Julius Gabor (Mr.) - OTA Manager 于 2019年03月9日 的回复
Dear Valued Guest, First, I would like to thank you for giving us your feedback. We sincerely appreciate your compliments being one of the best resorts you've been to Maldives, how lovely our rooms are. But, We sincerely apologize for not meeting your expectations. As our valued guests, we do take your feedback seriously as this will help us to improve our products and services we deliver. We regret to read that our services were not up to your expectations. We always strive to deliver a truly memorable and relaxing experience. Despite your stay less than perfect, We, the team here will look forward to welcoming you back at Kihaa Maldives Island Resort and Spa!

8/10 还可以

Kai Andre

满意：员工和服务、住宿条件和设施、客房舒适度
5 stjerners omgivelser, men
Vi har nettopp kommet hjem etter et 2 ukers opphold på Kihaa Maldives. Stedet i seg selv er fantastisk, med nydelige strender og en fantastisk lagune som omkranser hele øya. Vi bodde i "Sunset Prestige Pavilion Beach Villa". Den lå på stranden, og hadde et rustikt preg, god plass, god aircondition og en fantastisk seng. Egne solsenger på stranden, og egen pavilion med sofa og bord. Føltes privat, med en fantastisk utsikt, og en fantastisk solnedgang. Det var minibar på rommet som: "etterfylles med brus og øl hver dag" Dette viste seg å bli vanskelig, av flere grunner. Kort fortalt, selv etter mange løfter om at: "det ordner vi selvfølgelig" så skjedde det aldri! I tillegg var Kihaa utsolgt for øl (alle typer) i 9 av de 14 dagene vi var der. Vi hadde ikke bestilt "all inclusive" da vi ikke er så glad i å spise til en fast tid, på buffet, hver dag. Vi ønsket å ha muligheten til å velge blant flere alternativer, som angitt på Kihaas websider. Det viste seg dessverre at det ikke var så enkelt. Jeg nøyer meg med å si at maten var ok, men hadde forventet langt bedre kvalitet på en 5 stjerners resort. Utrolig hyggelig å merke at personalet i restaurant/bar, in villa dining, house keeping gjorde det de kunne for å bidra til at vi fikk en god opplevelse. Her var det flere som viste høy grad av profesjonalitet og en fantastisk serviceinnstilling, og jeg vil trekke frem noen som fulgte oss hver dag under hele oppholdet: Nooratiza Kimsi, Ziyad Ahmed, Abdul. Tusen takk til dere :)
2019 年 2 月入住 13 晚
Julius Gabor (Mr.) - OTA Manager 于 2019年03月5日 的回复
Dear Kai Andre, First, I would like to thank you for giving us your time to write a feedback with your recent stay. We sincerely appreciate your compliments. We always strive to deliver a truly memorable and relaxing experience. Our sincerest gratitude, for commending our staff providing you high degree of professional service. Please be assured we have duly noted your concern and has been shared with the concern department head for our continuous improvement action. Despite your stay less than perfect, we are still delighted to note that you had a great stay with our small slice of paradise and looking forward to welcome you back at Kihaa Maldives island resort and spa.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
C'était magnifique. Le service était parfait est l'accueil super. Nous avons passé un voyage de noce extraordinaire avec ma femme! C'était vraiment un petit bout de paradis...
2019 年 2 月入住 6 晚
Julius Gabor (Mr.) - OTA Manager 于 2019年02月25日 的回复
Dear Valued Guest, Thank you for taking the time to review your stay with us. We are very pleased to hear that our entire staff made your stay pleasant. It is sure that we enjoyed catering to your needs as much as you enjoyed your stay. Once again, Thank you for giving us a perfect rating and for recommending us to other travelers, it is our delight to note that you had an amazing honeymoon stay with our small slice of paradise. We look forward to welcoming you back at Kihaa Maldives Resort Island and Spa!

10/10 超赞

真实旅客

与配偶出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
A special thanks for excellent service to Mr. Ibrahim at the bar and Mr. Sasi cocktail was all brillant. Really nice personal service from both of them which makes the stay better, Thanks to both of you
2019 年 1 月入住 8 晚
Julius Gabor (Mr.) - OTA Manager 于 2019年03月13日 的回复
Dear Guest, I would like to thank you for giving your time to write a feedback with your recent stay. We sincerely appreciate your compliments. The entire Kihaa management and team here are thrilled to hear such good feedback. All of our staff members were delighted to note that their efforts were recognized and so well appreciated, for mentioning Ibrahim and Sasi. We do take pride in catering to our guest needs the best way we can. We are delighted to note that you experienced a great stay with our small slice of paradise and looking forward to welcome you back at Kihaa Maldives Resort and spa. See you again soon and bring a friend!

10/10 超赞

Maitta

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Ainutlaatuinen loma. Huikea paikka ihan omalle ykistyisyydelle! Hurmaava henkilökunta!
2019 年 1 月入住 6 晚
Julius Gabor (Mr.) - OTA Manager 于 2019年02月10日 的回复
Dear Maitta, We are very pleased to have received a feedback regarding your stay. Your appreciation is our greatest reward. We are truly honored to read your kind and encouraging words to our guests. The entire management and team are thrilled to hear such good feedback. We sincerely appreciate your compliments. We are delighted to note that you experienced a fantastic stay with our small slice of paradise. Thank you for choosing us and looking forward to welcome you back at KIHAA MALDIVES ISLAND RESORT and SPA!. Regards,

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nous avons aimé le calme et la sérénité durant notre lune de miel et la beauté des plages et du lagon
2019 年 1 月入住 5 晚
Waheed 于 2019年02月4日 的回复
Thank you so much for your Valuable Feedback, we really appreciate for your feed back and it was pleasure to serve you at KIHAA Maldives. We look forward to another opportunity to serve you again.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 1 月入住 3 晚
Julius Gabor (Mr.) - OTA Manager 于 2019年03月31日 的回复
Dear Valued Guest, Thank you for giving us your time to rate our service. we look forward to welcome you back soon at Kihaa Maldives Island Resort and Spa!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 1 月入住 5 晚
Julius Gabor (Mr.) - OTA Manager 于 2019年01月13日 的回复
Dear Valued Guest. Thank you for giving us a perfect rating 5 out of 5 and serve as recommended resort to other travelers. I'm sure that you had a great stay with our small slice of paradise. We look forward to welcome once again at Kihaa Maldives Island Resort and Spa!

10/10 超赞

Cecilia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic resort! Vacker ö i ett område som gränsar till UNESCOS naturreservat, välskött natur. Husrevet är lättsnorklat och långgrunda stränder med kritvit korallsand gör badandet fantastiskt. Rummen är vackra i gott skick med fina material och tilltalande färger. Arkitekturen är fantastisk, inspirerad av traditionell byggteknik. Lagoon prestige ligger direkt mot stranden och är rymliga fristående enrumsvillor med halmtak och delvis utomhusbadrum. Mat i all-inclusive paketet serveras i stor, generös buffet i huvudrestaurangen - matallergier är inget problem! Underhållning på stranden varje kväll, anpassad för alla åldersgrupper. Mycket trevlig och lyhörd personal. Resorten är mycket barnvänlig men passar lika bra för vuxna som vill vila. Trots att det var fullbokat finns god plats för att vara ensam på stranden eller hitta en avskild plats för kvällsdrinken i solnedgången.
2018 年 12 月入住 11 晚
Julius Gabor (Mr.) - OTA Manager 于 2019年01月8日 的回复
Dear Cecilia, Your appreciation is our greatest reward. We are truly honored to read your kind and encouraging words to our guests. We sincerely appreciate your compliments. All of our staff members were delighted to note that their efforts were recognized and so well appreciated. It is our constant endeavor to provide our warm, efficient and discrete service to our guests. We are glad to note that you liked the cleanliness we maintain, the food quality served and the service provided to our guests. We are delighted to note that you experienced a fantastic stay with our small slice of paradise and looking forward to welcome you back at Kihaa Maldives Island Resort and Spa.

8/10 还可以

真实旅客

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Pros - food, island, reef Cons - communication with staff bit complicated
2018 年 12 月入住 7 晚
Julius Gabor - OTA Manager 于 2019年01月3日 的回复
Dear Valued Guest, First, I would like to thank you for giving us your time to write a feedback with your recent stay at kihaa Maldives Resort and Spa. We have dully noted your concern and please be assured that your feedback has been shared with the concern department head for our continuous improvement action. Still, We are delighted to note that you had a great stay with our small slice of paradise and looking forward to welcome you back at Kihaa Maldives Resort and spa.

2/10 糟糕

Frustrated，Perth

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Rooms given were far from average and had to pay an extra $700 to get a slightly bettter room
2018 年 12 月入住 7 晚
Julius Gabor - OTA Manager 于 2019年01月3日 的回复
Dear Valued Guest, I would like to thank you for giving us your time to write a feedback with your recent stay at kihaa Maldives Island Resort and Spa. We have dully noted your concern and please be assured that your feedback has been shared with the concern department head for our continuous improvement action. Once again, we apologize for the unpleasant encounters and we hope to have the opportunity to gain your confidence back in the brand. We look forward to welcome you once again at Kihaa Maldives Island Resort and Spa.

8/10 还可以

真实旅客

满意：员工和服务
Beautiful island and great staff. Rooms are a bit dated and housekeeping is not the best (needed to keep requesting clean towels and for the fridge to be refilled). But the helpful staff and the beauty of the beaches make this resort a great place for a holiday.
2018 年 11 月入住 5 晚
Julius Gabor (Mr.) - OTA Manager 于 2018年12月4日 的回复
Dear Guest, First, I would like to thank you for giving us your time to write a feedback with your recent stay with us. We have dully noted your concern and please be assured that your feedback has been shared with the concern department head for our continuous improvement action. We sincerely appreciate your compliments. All of our staff members were delighted to note that their efforts were recognized and so well appreciated. We are delighted to note that you experienced a great stay with our small slice of paradise and looking forward to welcome you back at Kihaa Maldives Resort and Spa.