Kilifi Spa Hotel

"Lovely place to stay. It is a little old and could use some renovations. The AC is quite old but it works you just have to be patient. The internet isn’t strong enough in the room but someone sorted out our TV when we complained and we could stream movies. Housekeeping is amazing and the hotel has commendable hygiene standards. We got our beddings and towels changed daily. Our room was also cleaned and common areas were kept clean. The food is amazing. Special thanks to Chef Anne who took time to chat with us. She was lovely. I especially really enjoyed that there was lots of options on every meal. They have some amazing waiters like Elizabeth, Methu, Johnstone, Ian, and a young lady that mostly served us when we were in the beach area. However, part of their waiters could use more training on customer service especially those that were working the breakfast shift on Sunday 7th Dec and Wed 10th Dec. One lady was particularly very rude and disinterested. Generally, it was a good experience we enjoyed our stay and might consider coming back. "

"Great place to stay on the beach in Watamu, proximity to Malindi international airport was super given construction between Mombasa and Watamu! The private adults pool is amazing for those without kids that want a quiet pool. If you are across from the dining/entertainment area though it is loud with music at night until about 12:30 am - next time will request room on the opposite side. I had a wedding blessing that was absolutely incredible - Nancy the planner was the best!!!"

"Check in went poorly as there was some confusion regarding a change in meal options. Then the room we were put in had a leaky A/C unit so we were moved to another room which we then had problems with the door lock. I have to say that with all of these minor problems they were rectified very quickly. I was surprised to find there was no refrigerator in the rooms but I should have checked the facilities provided. I dont know why they provide a tv when there in nothing you can watch on it and not even a communal tv where sports can be watched. We had opted for the dinner option for the first evening and on going to the restaurant where dinner was being served found a very limited variety of dishes available. After serving myself I returned to my table and started to eat only to find everything was cold. I asked my wife how her food was and she said hers was also cold. I then went and checked the baine maries and found they were all cold, well definitely not anywhere close to the 60 degrees Celsius they should be. I then complained about the cold food and pointed out that the possibility of food poisoning using cold baine maries was a real possibility. They then took my plate of food away and about five minutes later returned with the same plate of food and indicated it had been reheated, again a perfect recipe for food poisoning, but it was actually cold. I then left the restaurant and went to reception asking to see a supervisor or even better the manager. Not good "

"Very uneven surfaces, bad lightening, filled with furniture uncleaned. Not recomended"