not the cleanest rooms spiders n other bugs were in the rooms wont be staying there again
Linda
於 2024 年 9 月住了 1 晚
2/10 很差
Kelley
2024年9月11日
不滿:整潔度和住宿狀況
Ocean Reef review
The good - The second shift receptionist was very kind and friendly. They were willing to replace the TV that had a white line through the screen.
The bad - They were unwilling to find a microwave in an empty room (There were only ten cars in the parking lot) to replace the one that had broken in our room.
Very run down and neglected. The blankets were worn thin and one had a hole in it. Dead bugs and spider eggs surrounded the door to our room. Mulch from nearby landscaping had blown into the pool leaving it looking dirty. We were told a pool cleaner would come, but in our two-night stay, that did not happen.
The plexiglass that should have been attached to the railing on our patio had broken off.
We were surprised that there were no towel racks. If you wanted to reuse the same towel for a second shower, you’d have to figure out a way to hang it to dry.
We considered upgrading our room, but the two units we looked at were so worn and frayed that it was not worth the $78 a night (plus taxes) upcharge.
They said that Hilton is going to revamp this hotel. I would not return until that reconstruction and decorating is complete.
Kelley
於 2024 年 9 月住了 2 晚
8/10 不錯
Alan
2024年9月8日
Alan
於 2024 年 8 月住了 1 晚
8/10 不錯
Chandlee
家人同遊
2024年9月2日
It was nice!
Chandlee
於 2024 年 8 月住了 1 晚
8/10 不錯
Gerald
2024年8月26日
讚好:整潔度、職員與服務和住宿狀況
Gerald
於 2024 年 8 月住了 1 晚
10/10 優異
Mary
伴侶同遊
2024年8月25日
讚好:整潔度、職員與服務和住宿狀況
Great view, easy access to the beach.
Mary
於 2024 年 8 月住了 1 晚
10/10 優異
Evelyn
家人同遊
2024年8月18日
讚好:整潔度、職員與服務和住宿狀況
This is our 3rd summer of staying at this property. My granddaughter loves the pool and close proximity to the beach. The property is still undergoing renovations; however, all the wonderful amenities far outweigh any minor issues.
Evelyn
於 2024 年 8 月住了 3 晚
4/10 欠佳
Kelley
2024年8月14日
讚好:職員與服務
不滿:住宿狀況
Kelley
於 2024 年 8 月住了 1 晚
10/10 優異
James
家人同遊
2024年8月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Didn’t clean the room everyday had to drop towels outiside the room every morning.
James
於 2024 年 7 月住了 3 晚
10/10 優異
Lynn
家人同遊
2024年8月7日
讚好:整潔度、職員與服務和住宿狀況
I liked that our room was on the pool level. I had a heart attack and have issues with a lot of walking. This room was very convient thank you so much!!!
Lynn
於 2024 年 8 月住了 3 晚
10/10 優異
Ashley
2024年8月7日
讚好:整潔度、職員與服務和住宿狀況
Ashley
於 2024 年 6 月住了 1 晚
6/10 一般
Reema
親子同遊
2024年8月6日
不滿:整潔度和設施服務
Location: A
Staff: not there
Rooms are big but bare
No ammenities in bathroom
No hooks to even hang towels
No phones - no room service
No extra blankets/bedsheets or pillows
Reema
於 2024 年 6 月住了 1 晚
10/10 優異
Caleb
伴侶同遊
2024年8月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I only wish we were able to get the shampoo and conditioner restocked, only complaint! Although we only asked once so we didn’t try too hard.
Caleb
於 2024 年 7 月住了 2 晚
10/10 優異
Tom
2024年7月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Spacious rooms.
Tom
於 2024 年 7 月住了 2 晚
2/10 很差
Marshall
伴侶同遊
2024年7月25日
不滿:整潔度和設施服務
Hands-down, the nastiest and infested stealing disgusting place possible I just rented the penthouse and was charged over 500 something dollars however the chick working there who works all weekend and stated last night when I was checking in with my significant other that she can do whatever she wants to the rates and was supposed to book me for the next two days and supposedly did however I got the penthouse 515 and behold I was flabbergasted and didn’t even get to get a wink of sleep. I instantly within 15 minutes had to come down and get spray away from her to just get the handles and mirrors clean all that you we’re not talking about the infestation of not just bedbugs however it is so bad that you cannot take your shoes off. Nothing is cleaned. There are other peoples hair and fivers there’s toenails there are roaches and it is the worst I’ve ever seen and it’s not just from clean cleaner a clean when I went down after called down to her and called her and told her what was going on. She was like oh I’ll have to notify the housekeeping person and I’m like I need a full refund first of all second of all , we cleaned and I need a full refund for tonight I will make and I’m sending it into corporate but it’s also going to the health inspector Better Business Bureau all over the Internet and this place is gonna be shut down because not only is it a safety, but it’s fraud on top of infestations and literal health hazards to the public and anybody so that being said do not
Marshall
於 2024 年 6 月住了 1 晚
10/10 優異
Qashema
2024年7月20日
讚好:整潔度和住宿狀況
不滿:職員與服務
Hotel was great. Staff was rude
Qashema
於 2024 年 7 月住了 1 晚
6/10 一般
Jen
家人同遊
2024年7月14日
Once we arrived, couldn't find staff to check us in . I called and no answer, finally the lady came to check us in . We arrived at 11: 30 p.m ,I asked if we could check out a little later. The other employee that was switching shifts,was very rude . Blurted out No, didn't feel it was necessary. She could have spoken politely. Other than that, the place has a great location. The room was comfortable. Check out process was great . The lady at the front desk was very professional.
Jen
於 2024 年 7 月住了 1 晚
10/10 優異
William
家人同遊
2024年7月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Large spacious rooms with easy access to the ocean and a clean well kept pool to boot!
William
於 2024 年 7 月住了 2 晚
4/10 欠佳
Lindsay
家人同遊, 親子同遊
2024年7月7日
讚好:職員與服務
不滿:整潔度和住宿狀況
Property had clearly just changed ownership, received a not a check in “don’t move the furniture, it will break” was told we were supposed to use the pullout couch, had to change rooms when we first checked in because the bathroom door was on the floor and the microwave was missing and the lights in the bedroom didn’t work. Work in progress
Lindsay
於 2024 年 7 月住了 2 晚
2/10 很差
Matthew
親子同遊
2024年7月7日
讚好:職員與服務
不滿:整潔度和住宿狀況
Way overpriced for what we got. Mattresses hard as a rock. No extra linen for pull out couch. No restrooms by the nasty pool. Elevator had no air circulation, I’d compare the humidity to the rainforest. Water pressure in the shower was comical, the mist off the ocean was harder. Just thought you could get more for $400 per night. Place has potential but needs a lot of help.
Matthew
於 2024 年 7 月住了 1 晚
6/10 一般
Angie
2024年7月2日
Angie
於 2024 年 6 月住了 2 晚
10/10 優異
Joyce
家人同遊
2024年6月28日
不滿:職員與服務和設施服務
Great vacation. Only thing I didn’t like was no room service. No clean towel, I had to walk down and ask for them daily. The view was lovely and very convenient to everything!
Joyce
於 2024 年 6 月住了 3 晚
10/10 優異
Oliver (Keokuk)
2024年6月27日
讚好:整潔度、職員與服務和住宿狀況
Oliver
於 2024 年 6 月住了 2 晚
8/10 不錯
Kim
2024年6月26日
Older complex. Maintained well and you can’t beat the ocean views.
Kim
於 2024 年 6 月住了 3 晚
2/10 很差
Marshall
伴侶同遊
2024年6月24日
不滿:整潔度和設施服務
Hands-down, the nastiest and infested stealing disgusting place possible I just rented the penthouse and was charged over 500 something dollars however the chick working there who works all weekend and stated last night when I was checking in with my significant other that she can do whatever she wants to the rates and was supposed to book me for the next two days and supposedly did however I got the penthouse 515 and behold I was flabbergasted and didn’t even get to get a wink of sleep. I instantly within 15 minutes had to come down and get spray away from her to just get the handles and mirrors clean all that you we’re not talking about the infestation of not just bedbugs however it is so bad that you cannot take your shoes off. Nothing is cleaned. There are other peoples hair and fivers there’s toenails there are roaches and it is the worst I’ve ever seen and it’s not just from clean cleaner a clean when I went down after called down to her and called her and told her what was going on. She was like oh I’ll have to notify the housekeeping person and I’m like I need a full refund first of all second of all , we cleaned and I need a full refund for tonight I will make and I’m sending it into corporate but it’s also going to the health inspector Better Business Bureau all over the Internet and this place is gonna be shut down because not only is it a safety, but it’s fraud on top of infestations and literal health hazards to the public and anybody so that being said do not