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金斯頓萬怡酒店的評價

3 out of 5
金斯頓萬怡酒店
500 Frank Sottile Blvd, Kingston, NY

評價

8.6

優異

10 分評分，優異；812 則評價中有 443 則" "
8 分評分，不錯；812 則評價中有 229 則" "
6 分評分，一般；812 則評價中有 73 則" "
4 分評分，欠佳；812 則評價中有 49 則" "
2 分評分，很差；812 則評價中有 18 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.2/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Richard

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Check-In / Out was easy and effortless, room was in excellent condition and well kept / clean.
於 2024 年 4 月住了 1 晚
Faith V. Assistant General Manager 於 2024年4月26日的回應
Thank you so much for your amazing review! We are so happy to hear that you enjoyed your stay, and hope to welcome you back again soon.Have a wonderful day!

10/10 優異

Richard

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a very easy stay. Very quiet and very stress free. There is a lot of shopping around the area if you need anything which made it easy. I would highly recommend!
於 2024 年 4 月住了 4 晚
Jill 於 2024年4月25日的回應
Richard, thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY. We're glad you had a comfortable stay! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.

10/10 優異

Mark (Cary)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Target was just across the parking lot and was very handy for last minute items. Fitness center was clean and had just what I needed.
於 2024 年 4 月住了 2 晚
Faith V. Assistant General Manager 於 2024年4月23日的回應
Thank you for your wonderful review! We sincerely appreciate it and hope to welcome you back again soon for another fantastic stay. Have a great day!

10/10 優異

Christine

Excellent
於 2024 年 4 月住了 1 晚
Jill 於 2024年4月22日的回應
Thank you so much for taking the time to leave this wonderful review for Courtyard by Marriott Kingston! We are so happy that our staff could contribute to a successful stay! We hope to see you again soon!

10/10 優異

Raquel

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Jill 於 2024年4月22日的回應
Thank you so much for taking the time to leave this wonderful review for Courtyard by Marriott Kingston! We are so happy that our staff could contribute to a successful stay! We hope to see you again in the near future!

10/10 優異

Barbara

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Faith V. Assistant General Manager 於 2024年4月16日的回應
Thank you so much for your wonderful review! We sincerely appreciate it and hope to welcome you back again for another fantastic stay. Have a wonderful day!

10/10 優異

Karol

親子同遊
讚好：設施服務和住宿狀況
Great comfortable suite.
於 2024 年 4 月住了 1 晚
Faith V. Assistant General Manager 於 2024年4月10日的回應
Thank you so much for your wonderful review! We truly appreciate it and hope to welcome you back again soon!Have a wonderful day!

10/10 優異

Allynn

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
A modern clean hotel.
於 2024 年 4 月住了 1 晚
Faith V. Assistant General Manager 於 2024年4月8日的回應
Thank you so much for your fantastic review! We sincerely appreciate it and hope to welcome you back soon for another amazing experience.Have a fantastic day!

10/10 優異

Justin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Na
於 2024 年 4 月住了 1 晚
Faith V. Assistant General Manager. 於 2024年4月5日的回應
Thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY. We're glad you had a comfortable stay! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.Have a great day!

10/10 優異

Bartlomiej

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice cafe
於 2024 年 3 月住了 1 晚
Faith V. Assistant General Manager 於 2024年4月1日的回應
Thank You so much for your wonderful review! We sincerely appreciate it and hope you will join us again on your next trip!Have a wonderful day!

8/10 不錯

Masayuki (MORRIS PLAINS)

讚好：整潔度、職員與服務和住宿狀況
The only thing is that the pool and hot tub are unavailable due to renovations.
於 2024 年 3 月住了 1 晚
Courtyard Staff 於 2024年3月30日的回應
Thank you for your review! We hope you can stay with us again in the future!

10/10 優異

Gail

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Faith V. Assistant General Manager 於 2024年3月27日的回應
Thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.Have a wonderful day!

10/10 優異

Bryson (Stratford)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Courtyard Kingston Staff 於 2024年3月25日的回應
Thank you for choosing to stay with us and for such a great review! We hope you will stay with us again in the near future!

6/10 一般

Fay

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Courtyard Staff 於 2024年3月28日的回應
Thank you for your review.

8/10 不錯

Victor M

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stay was excellent unfortunately was under construction.
於 2024 年 3 月住了 1 晚
Jill Dispensa 於 2024年3月6日的回應
Victor, it's wonderful to hear you had an excellent stay at the Courtyard by Marriott Kingston, NY! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.

6/10 一般

Shanill

讚好：整潔度
不滿：住宿狀況
於 2024 年 3 月住了 1 晚
Courtyard Kingston Guest Services 於 2024年3月6日的回應
We appreciate you taking the time to share your feedback.It's unfortunate your time with us was less than ideal, resulting in a negative review. The satisfaction of our guests is important to us. If you would like to contact us with more feedback, please do so.

4/10 欠佳

Carlyle

家人同遊, 親子同遊
讚好：整潔度
不滿：設施服務和住宿狀況
The hotel itself was nice, however the pool and gym were closed due to renovations. I brought my kids on a ski trip from New Jersey and the one reason I booked this hotel was for the pool and hot tub after skiing. It’s inexcusable that Expedia does not give you that information prior to booking. I’ve been a long time customer to Expedia but no longer.
於 2024 年 2 月住了 1 晚
Jill 於 2024年2月27日的回應
Carlyle,We're sorry to hear that your experience didn't meet your expectations, particularly regarding the closure of our amenities during our renovation. We take all feedback to heart. It's relieving to hear positive comments about our hotel itself. We are committed to providing exceptional service. We hope for a chance to deliver a more satisfactory experience in the future. We hope that you can and will stay with us after our renovations are completed in early April 2024.

10/10 優異

Ian

於 2024 年 2 月住了 1 晚
Jill Dispensa 於 2024年3月23日的回應
Thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY. We're glad you had a comfortable stay! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.

10/10 優異

Amanda

於 2024 年 2 月住了 1 晚
Jill Dispensa 於 2024年3月23日的回應
Thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY. We're glad you had a comfortable stay! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.

10/10 優異

Kyle

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff is friendly and professional.
於 2024 年 1 月住了 1 晚
Jill Dispensa 於 2024年2月3日的回應
Thank you so much! We hope to see you again soon!

10/10 優異

Ella

於 2024 年 1 月住了 1 晚
Faith V. Assistant General Manager 於 2024年3月20日的回應
Thank you for your wonderful review of our hotel! We truly appreciate it and hope to welcome you back again soon for another fantastic stay. Have a wonderful day!

10/10 優異

Margaret L

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Jill Dispensa 於 2023年12月27日的回應
Thank you so much for your generous score of our hotel! We hope you can stay with us again! Happy Holidays!

10/10 優異

Lauren

於 2023 年 12 月住了 1 晚
Jill Dispensa 於 2024年1月12日的回應
Thank you so much! Please come see us again soon!

6/10 一般

Jennifer

商務旅客
不滿：職員與服務、設施服務和住宿狀況
Housekeeping would try to clean the room at 830am, way before check-out, however, if not checking out, housekeeping would never come to clean the room. The woman working the coffee bar was very rude and not personable at all. She acted like we were inconveniencing her by trying to utilize the services.
於 2023 年 11 月住了 3 晚
Courtyard Kingston 於 2023年12月9日的回應
Please feel free to reach out to the hotel with any questions.Thank you,

10/10 優異

Jonathan (Jersey City)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Jill Dispensa 於 2023年12月5日的回應
Thank you so much!! Please come see us again soon!

6/10 一般

Hilary

伴侶同遊
讚好：整潔度和住宿狀況
We took a suite. I informed the manager that there ;was no closet rod; it was difficult to open and close front door (carpet pile too high); no coffee table so nowhere to eat a meal; poor lighting for reading in bed. I actually expected her to offer a discount or at least an apology. She just kept saying "we're being renovated".
於 2023 年 11 月住了 2 晚
Courtyard Team 於 2023年11月27日的回應
Hilary, Good morning! I’m not sure where the disconnect is between my apology and an explanation regarding your complaint. Our new rooms will not have coffee tables. Our entire hotel is under renovation. no part of the hotel is 100% complete yet. I am truly sorry that you did not have a hanger bar in your closet. However, as I have stated in several other responses, it is being installed this week. All your other concerns are being addressed during our renovation, if you have any further comments or questions, please feel free to call me and we can speak about this again. Thank you.

4/10 欠佳

bruce

不滿：整潔度
my plans were changed and i couldn't get there. tried to cancel a week ahead and they told me no refund. A week ahead is plenty of time to re-book the room. that really stinks. Not my choice to stay again. Oh, and if I'm not wrong i paid for a room that could be canceled if needed. That was ignored as well. Pretty shabby
於 2023 年 11 月住了 1 晚
Courtyard Kingston Team 於 2023年12月5日的回應
Please contact the hotel at your earliest convenience.Thank you,

6/10 一般

Jude

家人同遊, 商務旅客
讚好：整潔度和職員與服務
It was fine, staff was lovely, just a lot of little things weren’t well maintained or designed. Drippy shower head, shower wallpaper peeling because hot showers, not enough electric plugs near bed, only two tissues in tissue box, no USB ports. A bit out of date and needing a freshen-up. It’s not near uptown or downtown, it’s in the mall area, yet there’s no safe way to walk to the many restaurant offerings on the strip. In sum: reasonably priced and quite acceptable, just not great.
於 2023 年 10 月住了 2 晚
Faith V. - Assistant General Manager 於 2023年10月25日的回應
Thank you for your review. We are currently undergoing a full renovation! This will include the addition of things such as USB ports and updated décor. We hope you will come visit again after the renovation is complete in 2024!

8/10 不錯

Melissa

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Location by an almost deserted shopping mall makes the area feel unsafe.
於 2023 年 10 月住了 3 晚
Jill Dispensa 於 2023年10月24日的回應
Melissa,Thank you for your review.. We too are disappointed with our indoor mall being mostly vacant. There are new medical offices on the south side of the "mall" with Target, Dicks and a few other stores on the north side. We are very interested to see what they will do next with the rest of it. It's simply crazy how many stores are closing all around the country! If you come visit the area again, we would be happy to show you some more of our local shopping offerings!

6/10 一般

Simon (woking)

讚好：整潔度和職員與服務
The staff team were really welcoming and extremely helpful – well done everybody! The one big negative issue was the lack of appropriate facilities for anybody like to be in a wheelchair. Despite being fertilised as ADA compliant, there were no grab rails in the shower, no didn’t have a secure seat. The level of my bed, relative to the height of my wheelchair was too high – I only just got safely onto the bed. These difficulties are no reflection of the staff, who are a great bunch, they need to be addressed by senior management. It would have been helpful to have a safe in the room.
於 2023 年 10 月住了 5 晚
Jill 於 2023年10月19日的回應
Thank you so much for your review! You were very delightful, and our staff enjoyed you as well! Thank you so much for recognizing our staff, as that is always appreciated! My team is looking into the ADA requirements. It is always good to double check our compliance. Thank you so much for bringing this to our attention. We hope to see you again in the near future!

2/10 很差

Freddy

伴侶同遊, 商務旅客
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Target in front of it
於 2023 年 9 月住了 1 晚
Jill Dispensa 於 2023年9月29日的回應
Thank you for your visit. Target is located on a separate piece of property about 300 yards away from our hotel. We are also near Walmart, Sam's Club and many other stores, as we are in a business district. Marriott has many other properties that are located in more remote areas. If you find that you ever need assistance in booking one of those locations, please feel free to reach out!Thank you.

10/10 優異

Lisa

於 2023 年 9 月住了 1 晚
Faith V. Assistant general manager 於 2023年10月17日的回應
Thank you so much for your review! We truly appreciate it!

6/10 一般

Desmond

讚好：職員與服務和設施服務
General amenities and staff services were good. The rooms were not fresh though. Could not stay in the initial room assigned because it smelled moldy and stuffy. Got another room which was better but it didn't smell fresh and clean either.
於 2023 年 9 月住了 1 晚
Jill 於 2023年9月7日的回應
Please come see us after our long overdue renovation! Thank you!

8/10 不錯

Francis

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Jill 於 2023年9月7日的回應
Thank you for your review!

10/10 優異

Beth

讚好：整潔度、職員與服務和住宿狀況
.
於 2023 年 9 月住了 1 晚
Jill 於 2023年9月7日的回應
Thank you for your review!

10/10 優異

Rosalie

讚好：設施服務
Nice staff and hotel is clean
於 2023 年 8 月住了 3 晚
Jill 於 2023年9月7日的回應
Thank you for your review!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice stay
The hotel was clean, comfortable, had good staff, decent food options, late night bar, indoor and outdoor seating.
於 2023 年 8 月住了 3 晚
Jill 於 2023年9月7日的回應
Thank you for your review!

4/10 欠佳

Natasha

伴侶同遊
讚好：整潔度
不滿：職員與服務
They gave us room 220 which is right next to the elevator, the elevator had a door like it was a room and was less than 2 ft from the room door. We asked to be moved, the lady downstairs made a comment but still changed our room to 338. We get to room 338, only to find that someone was already occupying the room. Thank God they weren’t in the room when we entered. She then asked us to come down and changed our room. We checked out and I was charged $350 because allegedly my room “reeked” of marijuana. We don’t smoke marijuana and even if we did, we wouldn’t be dumb enough to do it in a hotel with signs warning that even if you smell like marijuana coming from outside you would be fined! They fine you for smelling like a legal drug and falsely accuse you of doing it on their premises. The hotel carpets are dirty and run down. The room was good not great.
於 2023 年 8 月住了 1 晚
Jill 於 2023年9月4日的回應
Unfortunately Natasha, we were unable to sell your room after your stay. Sometimes we can give a little leeway on these charges, but when the room is unsellable after someone stays in it, we have to follow through with the fine.

4/10 欠佳

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Disappointing for the price
There was no way to control the air conditioner which was on all of the time snd I was cold. The TV was old and hard to operate. There was mold on the wall - high behind the TV - probably from the a/c running so much.
於 2023 年 8 月住了 1 晚
Guest Services 於 2023年9月1日的回應
Renovation begins 9/2023. Temp control is accessible in every room.

10/10 優異

Melissa

伴侶同遊
讚好：設施服務和住宿狀況
The staff were very friendly and the room and hotel were very clean!! I would definitely stay there again!
於 2023 年 8 月住了 3 晚
Jill 於 2023年8月29日的回應
Thank you so much for your review! We hope you can come stay with us again!

4/10 欠佳

Christina

不滿：住宿狀況
於 2023 年 8 月住了 3 晚
Guest Services 於 2023年9月1日的回應
Pease contact the hotel directly with any questions.845-382-2300

6/10 一般

Gary

於 2023 年 8 月住了 1 晚
Courtyard Kingston 於 2023年9月25日的回應
Thank you for your review!

10/10 優異

Bill

商務旅客
讚好：職員與服務、設施服務和住宿狀況
Everything was fine. Only downside was that I got in late, therefore woke up late, and therefore got downstairs just after they closed the kitchen for breakfast. Can’t have everything, I guess.
於 2023 年 8 月住了 1 晚
Jill 於 2023年8月29日的回應
Thank you so much for your review! We hope you can come stay with us again!

8/10 不錯

Kathryn

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Jill 於 2023年8月29日的回應
Thank you so much for your review! We hope you can come stay with us again!

10/10 優異

Kathleen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice Stay
It's a beautiful property. The room was clean and had a coffee maker with fridge. The tv selections were wonderful and supermarkets are close to stock up. They have a breakfast bar and you can purchase small meals. There's complementary Starbucks coffee. In either direction on the Avenue there's a Starbucks half a mile away. The pool area is well kept with lounge chairs and a spa tub is to the side. The fitness room is a smaller version of the gym I go to. It was a very nice stay.
於 2023 年 8 月住了 2 晚
Jill 於 2023年8月29日的回應
Thank you so much for your review! We hope you can come stay with us again!

10/10 優異

Fred

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Guest Services 於 2023年9月1日的回應
Thank you!

10/10 優異

Jill

於 2023 年 8 月住了 1 晚
Jill 於 2023年9月4日的回應
Thank you!!

6/10 一般

alessandro

商務旅客
讚好：職員與服務和設施服務
不滿：整潔度
When u get out of the elevator on the second floor you are greeted by a stench of spoiled food, old laundry and poop. The smell lingers into the room. While the room was big and seemed recent, the small couch in the corner had a massive white stain that seemed recent and just ignored by staff
於 2023 年 8 月住了 1 晚
Jill Dispensa General Manager 於 2023年8月10日的回應
Our apologies! Please come see us again after our renovations are completed.Thank you,

10/10 優異

Robbee

讚好：整潔度、職員與服務、設施服務和住宿狀況
The property & Staff were excellent. Its hard to find good courteous worker. Everyone was supper kind. Would stay here again. I was a woman by myself & felt safe. The rooms were clean & beds super comfortable.
於 2023 年 8 月住了 1 晚
Jill 於 2023年8月29日的回應
Thank you so much for your review! We hope you can come stay with us again!

10/10 優異

Helena

讚好：整潔度、職員與服務和住宿狀況
The Marriott has never failed me. Always clean, good service, nice people and professional staff. You always know what to expect. Great rooms.
於 2023 年 8 月住了 1 晚
Jill 於 2023年8月29日的回應
Thank you so much for your review! We hope you can come stay with us again!