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西班牙式夢幻酒店的評價

3 out of 5
西班牙式夢幻酒店
51 Westminster Road, Kingston

評價

7.0

不錯

10 分評分，優異；52 則評價中有 15 則" "
8 分評分，不錯；52 則評價中有 18 則" "
6 分評分，一般；52 則評價中有 5 則" "
4 分評分，欠佳；52 則評價中有 3 則" "
2 分評分，很差；52 則評價中有 11 則" "

8.2/10 

整潔度

7.8/10 

職員與服務

6.6/10 

設施服務

7.4/10 

住宿狀況

7.6/10 

環保程度

評價

6/10 一般

Mischaw

伴侶同遊, 商務旅客
讚好：職員與服務
不滿：設施服務
There was no towels in the room,it was really hot ,because the air conditioner was not working properly, parking lot is very small,so you don't have parking some nights, i will not recommend to anyone.
於 2024 年 4 月住了 7 晚

8/10 不錯

Arlene

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a good experience
於 2024 年 2 月住了 1 晚

8/10 不錯

Wilesse

親子同遊
讚好：整潔度和住宿狀況
Property was clean and fixtures were modern. A bath mat and blanket would be convenient additions.
於 2024 年 2 月住了 4 晚

2/10 很差

Kerene

於 2024 年 1 月住了 2 晚

6/10 一般

veron

於 2024 年 1 月住了 1 晚

8/10 不錯

Rebecca (Clearwater)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

8/10 不錯

Eustace

商務旅客
讚好：整潔度和職員與服務
於 2023 年 12 月住了 5 晚

10/10 優異

Paul

於 2023 年 12 月住了 2 晚

2/10 很差

Sherry

Spanish Dream was a nightmare. No power, no AC, loud neighbours and paid full price. I left after the first night. Two thumbs down.
於 2023 年 10 月住了 3 晚

10/10 優異

Maurice

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Privacy
於 2023 年 10 月住了 1 晚

8/10 不錯

Andre

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice location for stopovers
於 2023 年 10 月住了 1 晚

8/10 不錯

Tracey-Ann

讚好：整潔度和職員與服務
於 2023 年 8 月住了 1 晚

6/10 一般

Kadaine

不滿：職員與服務
The property was nice and quite and some staff or nice and helpful
於 2023 年 7 月住了 4 晚

10/10 優異

NORMAN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 8 晚

4/10 欠佳

Shannon (Winnipeg)

家人同遊, 伴侶同遊
不滿：住宿狀況
Poor water pressure Pool water hot Ac only in the bedroom Poor water drainage Very little parking space Bedding was worn out and pillows worn out two pillows for a king bed lol Bed frame was gross found a dirty tampon in the creases. Overall wouldn’t stay there again.
於 2023 年 7 月住了 4 晚

8/10 不錯

Sophia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 14 晚

8/10 不錯

Denise

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
cozy enough, and quiet.
於 2023 年 4 月住了 2 晚
Alexia 於 2023年4月19日的回應
Glad you enjoyed your stay

10/10 優異

Paul

商務旅客
讚好：整潔度、職員與服務和住宿狀況
It’s very close to Halfway Tree and New Kingston. It’s hidden gem in the city. Just need a little more tlc at the hotel. And it will be amazing beyond that.
於 2023 年 3 月住了 3 晚
Alexia 於 2023年4月19日的回應
Glad you enjoyed your stay

10/10 優異

Ann-Marie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quiet Breezy Villa
The Spanish Hotel was in great condition. The property overall is well kept apart from some well needed TLC. The property is very quiet, although iit is in a centralized location in the heart of Kingston. The front desk clerks are very helpful, and have knowledge of any needs you may have. Plan on visiting again.
於 2023 年 3 月住了 5 晚
Alexia 於 2023年4月19日的回應
Glad you enjoyed your stay

8/10 不錯

LaToyaa

讚好：整潔度、職員與服務和住宿狀況
Nice overall
於 2023 年 3 月住了 5 晚
Alexia 於 2023年4月19日的回應
Glad you enjoyed your stay

2/10 很差

André

伴侶同遊
不滿：設施服務和住宿狀況
Good enough location and size however there is a huge water problem. This is my 2nd time staying here and frankly I will never book again. I spent 3 days and no possibility of a shower. The water trickled out making it impossible to bathe and shower The bathroom sink also has an issue where it doesn’t drain the water immediately so when using the sink its so unhygienic and disgusting The last thing there wasn’t adequate bed linens, so if the night gets cold you WILL freeze. Had this not been my 2nd booking then I would not have known from my 1st booking that I should bring my own linen. Absolute no towels as what u would expect at your typical hotel/ motel. As I recall my booking was for 2 people and yet only 1 single towel was made available, no wash cloths (rags), no fresh roll of tissue, what we got was the remaining piece of tissue most likely from the previous guest booking and who knows how long ago that was not to mention yet again unhygienic. This hotel has great potential but needs serious attention and upkeep regarding amenities for all guests The only good thing about this place is that it is cheap but now we know why. They reduce guest comfort so as to reduce cost I give this booking zero stars go back to the drawing board and do better
於 2023 年 2 月住了 3 晚
Alexia 於 2023年2月25日的回應
I do apologize for your bad experience with us had front desk known about the situation we would have rectified it immediately.

8/10 不錯

Seymour

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The customer service was great I forgot the name of the person who check us in but she is great with customers.
於 2023 年 2 月住了 1 晚
Alexia 於 2023年2月25日的回應
We all here are happy to assist, we are so glad you enjoyed your stay hope to see you again soon.

10/10 優異

Danny

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I had a great stay here.
Alexia 於 2023年2月25日的回應
Glad you enjoyed your stay with us, hope to see you again soon.

10/10 優異

André

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was very helpful room was clean
於 2022 年 12 月住了 1 晚
Alexia 於 2022年12月31日的回應
Thank you for your stay we hope to see you again on your next visit

8/10 不錯

Kashina (Kingston)

商務旅客
讚好：整潔度、設施服務和住宿狀況
I liked the fact that it was quiet and peaceful. The staff was friendly but I paid $1500 for key deposit and was told it would be returned but only received $1400. It’s not a big deal and I didn’t realize until I left and too far. It could be just an honest mistake they just need to be careful. Otherwise I would stay there again
Alexia 於 2022年12月19日的回應
I do apologize for this all our guest deposits are always returned to them so there must have been a mistake when it was being stored. Again, I sincerely apologize, we are happy you enjoyed your stay otherwise and we will happily refund your 100 on your next stay and ensure it won't happen again.

8/10 不錯

Nadia

讚好：整潔度、設施服務和住宿狀況
Room was big clean and very updated. Area was very safe also has gated security. There was no cable the entire time there and the staff did not mention it was not working.Also checking in was a hassle was told by front desk my reservation was not there then when I shared my confirmation was told the rate was wrong I need to pay more. The communication at the front desk was the worse had to contact Expedia to call them also water pressure in the room upstairs was very low could hardly take a shower. I would stay there again as the place is clean and well secure but the checking in needs improvement also maybe I would take a room downstairs vs upstairs due to water pressure condition. I will also confirm they have cable working next time before booking.
Alexia 於 2022年11月28日的回應
I do apologize for you experience however we do have cable it's just that the default for the TVs is Netflix just let someone at front desk know that you prefer the cable and it they will switch the tv over to cable for you in the future. It was a pleasure having you here and we are going do our best to get the water pressure up to your standard. Enjoy the rest of your day and looking forward to the next time you come to visit

10/10 優異

Wayne

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love the out door area
於 2022 年 11 月住了 1 晚
Alexia 於 2022年11月28日的回應
Glad you enjoyed your stay with us

2/10 很差

Kim

伴侶同遊, 商務旅客
讚好：住宿狀況
不滿：職員與服務
Was ok
於 2022 年 6 月住了 1 晚

4/10 欠佳

Errol

讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
I did not like the fact that there was no hot water. The fact that I was robbed and security did not do much. The fact that there was only one roll of tissue in the bathroom. There was a issue with large towels as rooms were missing the large towels. I was told vi a knock on my door 8PM that an extra guest had to leave by 10pm. Additionally, this rule was not prominently displayed any where. I like the empathy and care exhibited by Ms Porter
於 2022 年 2 月住了 2 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、設施服務和住宿狀況
I didn't like anything. Room was dirty, roaches everywhere, cigarettes and ganja from previous persons who stayed and it wasn't clean or sanitized. Customer service is very poor, unorganized and untrained. I would not recommend anyone to this place.
於 2021 年 5 月住了 8 晚

4/10 欠佳

Malcolm (Toronto, Canada)

商務旅客
不滿：職員與服務、設施服務和住宿狀況
No pool, no breakfast, intrrmitten internet No service
於 2020 年 10 月住了 1 晚

8/10 不錯

真實旅客

於 2020 年 9 月住了 14 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務和設施服務
於 2020 年 6 月住了 1 晚

2/10 很差

真實旅客

家人同遊
讚好：整潔度
不滿：職員與服務
They asked me to pay an extra 3.5% for the room, I left and stayed in another hotel! This place is not good, they attempt to steal from a traveler.
於 2019 年 12 月住了 1 晚
Alexia 於 2020年1月22日的回應
Sorry about the miscommunication but the 3.5% is only requested as a key deposit when you are given a discount on the room at the end of your stay when the key was turned in you would've been refunded the amount. Sorry for any inconvenience caused.

2/10 很差

真實旅客

不滿：整潔度、職員與服務、設施服務和住宿狀況
There are no restaurabts, coffee shops or grocerues within walking distance. Expedia stated there it s a fridge in the room thats not true. Expedia probably get a fee for referrals . Also there is no microwave. The batroom towels are best used for washing cars. or bathing dogs
於 2019 年 8 月住了 3 晚

6/10 一般

真實旅客

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務
The Wi-Fi was not working, nor was the cable. There was no hot water, and the toilet would not flush properly.
於 2019 年 7 月住了 1 晚

8/10 不錯

Josee

讚好：整潔度、職員與服務和客房舒適度
於 2019 年 6 月住了 3 晚

2/10 很差

真實旅客

於 2019 年 4 月住了 9 晚
Alexia 於 2019年5月6日的回應
I hope you enjoyed your stay

2/10 很差

Chantol

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Horrible
It was a disaster, definitely not what I expected. Firstly there was no warm water, A/c was not working and I went and found an empty bottle and cigarette butt on the floor in my room. How can you have a hotel with no iron, microwave or refrigerator???? Honestly the only good thing you guys have at the hotel is the receptionist. I’m never coming back!!!!!
於 2019 年 4 月住了 2 晚
Alexia 於 2019年5月6日的回應
I do apologize for your less than satisfactory stay at our hotel and we do try our best to improve on our service with each review that we get, however I do want to point out that irons, microwave and refrigerators are all available here upon request and we have personnel on staff to fix issues such as A/C and water problems as soon as they are reported. We here at The Spanish Dream Hotel are willing to go the extra mile for you our valued guest and we look forward to you visiting with us again.

2/10 很差

Sue

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The property was poorly maintained. Service was non-existed. The pool was infested with mosquitoes. We were bitten by bed bugs. The location was not near anything. There was no food available.
於 2019 年 4 月住了 1 晚
Alexia 於 2019年5月6日的回應
We will address this immediately

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very pleasant but I wish they had a bar in the pool area.
於 2019 年 3 月住了 4 晚
Alexia 於 2019年4月9日的回應
We will hopefully be able to do so in the future and thank you for visiting with us

6/10 一般

DG

讚好：整潔度
After confirmation of reservation, there was a series of messages saying they had overbooked and had to cancel! There were further messages and telephone conversations which reassured me that my reservation was stil in their system - but led me to pay directly and in advance. However on arrival I found my designated room had been allocated to others at a higher price! With no other option, I accepted the alternative offered but found the room to be very basic and certainly far below what I was expecting.
於 2019 年 3 月住了 1 晚
Alexia 於 2019年5月6日的回應
We will address this immediately

10/10 優異

真實旅客

讚好：整潔度和住宿狀況
A bit rude at checkin. Facilities in excellent condition. I have become a regular inspite of the temperament
於 2019 年 3 月住了 1 晚
Alexia 於 2019年3月14日的回應
We do apologize for any rudeness that you may have encountered and we would loved to discuss this further with you so we can better solve this issue. We are glad that you have decide to become a regular and we look forward to your next visit

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Near city center but set far back enough to still experience tranquility. I was able to find a run course with side walks all the way. Very happy with my stay.
於 2019 年 3 月住了 3 晚
Alexia 於 2019年3月12日的回應
Glad you were able to enjoy your stay here and it would be a pleasure to have you visit with us again

8/10 不錯

Georgios

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable
Very big room, comfortable beds, quiet area. Too cold water for shower
於 2019 年 1 月住了 1 晚
Alexia 於 2019年1月9日的回應
Sorry about the water but we do have hot water available and so sorry we didn't get the chance to show you how to turn it on

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful place clean environment very quiet surroundings and most of all very nice customer service from staff not forgetting the security team Ellis i enjoyed my stay and I will certainly be back
於 2018 年 12 月住了 7 晚
Alexia 於 2019年1月7日的回應
We are happy you enjoyed your stay and we look forward to have you visit with us again

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Every thing was great at the hotel just sometimes the water pressure get low but great customer service great staff excellent crew
於 2018 年 11 月住了 17 晚
Alexia 於 2018年12月21日的回應
We do apologize for the low water pressure we are currently addressing the issue. We a grateful you enjoyed visiting with us and we hope to see you soon again

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel was very secure, within a close distance to the city center. Enjoyed staying here.
於 2018 年 11 月住了 1 晚
Spanish Dream 於 2018年11月28日的回應
It was a joy to have you visit with us and we would love to host you again in the future

2/10 很差

真實旅客

於 2018 年 11 月住了 2 晚
Spanish Dream 於 2018年11月28日的回應
It was a joy to have you visit with us and we would love to host you again in the future

10/10 優異

Lesford (Fort Lauderdale)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel right in the heart of Half Way tree
It was more than I expected to see it's very beautiful especially the furnitures all of the furnitures are upgraded they have mahogany furnitures with granite top dresser side table Granite top bathroom countertop Granite top table the hotel room is different from other hotel it is like a suite it's a living area and the settings is like living room with kitchen and then the bathroom to itself and a large bedroom modern TV with cable a very nice clean swimming pool they have a gym workout area they have a conference room where you can invite friends and have any kind of events staff are very friendly they have a gate at night no one can enter but guess nice neighborhood I'm looking forward to stay at this hotel many more times.
於 2018 年 5 月住了 1 晚
Spanish Dream Hotel Jamaica 於 2018年5月26日的回應
It was a joy to have you visit with us and we would love to host you again in the future