i have booked two room nights, economy and standrard, however i refused to pay extra money to upgrade. hotel asked me to checked out the next day and then checked in for the next room type. it was unacceptable. tried to make a complaont but the management did not react/response to me till my whole stay. very bad checkin experience i had ever met in Japan.
still, i would like to make a complaint to the hotel but i have lost my patience. hope this experience will make guests to alert if they want to stay there :(
i made myself thought i was staying in a Air BnB instead of a hotel as they were not providing any hotel services but charging me hotel price. what a pretty.