Great staff, Nice hotel. Two issues. First of all there was only a ski shuttle in the morning and not return (all other hotels had a return shuttle). Not great service, temperature and cleaners of pool area was not ok. Great we could charge our car
Torben
於 2024 年 2 月住了 3 晚
10/10 優異
INGRID
2023年10月31日
讚好:整潔度、職員與服務和住宿狀況
Herzliche Grüße an das freundliche Hotel Personal: vom Frühstücksservice, Empfang!, Rezeption..Wir haben uns sehr wohl gefühlt!
INGRID
於 2023 年 10 月住了 3 晚
8/10 不錯
Christian
多人同遊
2023年3月27日
讚好:整潔度、職員與服務和住宿狀況
Good hotel with nice rooms. Central location but still some distance to the main skilifts (however, shuttle offered but only until 10/10.30 in the morning.
SPA was not great, had a weird smell which got ourselves and other guests coughing while in the pool. Temperature in water was quite low/cold.
Breakfast was very good.
Christian
於 2023 年 3 月住了 2 晚
10/10 優異
Ira
2023年3月21日
讚好:整潔度、職員與服務和住宿狀況
Excellent hotel just near the city center.
Ira
於 2023 年 3 月住了 3 晚
10/10 優異
Simon
2023年3月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
great stay
lovely hotel,friendly staff , well located, nice food and would highly recommend.
Simon
於 2023 年 3 月住了 3 晚
10/10 優異
Werner
伴侶同遊
2023年3月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ein sehr schönes und elegantes Hotel mit sehr aufmerksamen Personal.
Werner
於 2023 年 2 月住了 10 晚
6/10 一般
Melissa
多人同遊
2023年2月20日
讚好:整潔度和住宿狀況
不滿:職員與服務
The property and rooms were really nice and newly renovated. The spa staff were very nice and easy to talk to. The front desk reception people were the least friendly customer service people I have ever dealt with in my decades of travel. They clearly do not like non-Austrian or non-German tourists and made it clear to any guest who could not speak German. I would say that they were genuinely unhelpful and provided little to no customer service during my 5-night stay at the property. For example, when I asked for an additional key, I was told that our room was limited to "2 keys per room" but 2 hours later I saw that a German guest was allowed to get another key when they asked in German. When I asked for help finding a local ski instructor or help with the local ski rental shop, the receptionist told me to "go to Google" and that he did not ski and couldn't help despite clearly not being busy. Their lack of courtesy for their non-German speaking guests is very clear and they obviously would prefer to only host Germans or Austrians in their hotel. If that's the case, then they should clearly write it in their hotel description. Worst service experience ever from the reception. I was also shocked to hear the owners are Marriott which is surprising from a global chain.
Melissa
於 2023 年 2 月住了 5 晚
8/10 不錯
Yann
2022年12月24日
Yann
於 2022 年 12 月住了 1 晚
10/10 優異
Alexandra (Bay Harbor Islands)
伴侶同遊
2022年9月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely boutique property in the heart of Kitzbühel. Staff was delightful. Our room was a bit dark (201) but very nice. We will be back for sure.